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Hillmuth Certified Automotive of Gaithersburg

(301) 830-4376
107 Verified Reviews
gaithersburg@hillmuth.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 6:00pm
S
8:00am to 5:00pm

ADDRESS

19300 Woodfield Rd
Gaithersburg, MD 20879 USA

AUTO REPAIR EXPERIENCE

  • Charles Hillmuth, Owner
  • Established 1986
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 45 Years of Car Repair Experience

Hillmuth Certified Automotive of Gaithersburg Reviews

OVERALL RATING

107 Verified Reviews
5 stars
(69)
4 stars
(31)
3 stars
(5)
2 stars
(0)
1 star
(2)
by - Verified Customer June 07, 2017

Great service!

by - Verified Customer June 07, 2017

Everyone at Hillmuth in Gaithersburg are so nice! Very helpful and fixed my car up very quickly. Thanks again, guys.

by - Verified Customer May 30, 2017

As always, the Hillmuth team was very helpful and honest with me regarding repairs that needed to be made to my car.

by - Verified Customer May 30, 2017

Wonderful - will recommend to friends!

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by - Verified Customer May 17, 2017

Professional, customer oriented job.

by - Verified Customer May 14, 2017

The staff is the most polite that I've ever worked with. They do always find something else to recommend which seems pushy but they accept my NO and move on. I like that they keep notes about the work and conversations. Very good people to work with and truly the car is running very well. :)

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by - Verified Customer May 11, 2017

A good experience

by - Verified Customer May 08, 2017

Started the car this morning and the noise was back. I think the main issue was fixed, but some pullys still need to be replaced. Wish all the work would have done at once. Now I have to take it back this weekend.

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by - Verified Customer May 05, 2017

Sami and the garage were extremely professional! Will recommend and return.
Thank you,
Michael

by - Verified Customer May 02, 2017

I felt like a valued customer at the shop. My repair was done professionally and in a timely manner. My satisfaction was clearly important to all the staff. I highly recommend this shop.

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by - Verified Customer May 01, 2017

AWESOME as usual...Sami is the BEST!!

by - Verified Customer April 16, 2017

As always, great work -- you guys always take good care of my cars. But also too expensive, as always. I'd suggest John slow down and listen carefully when interacting with customers. He makes snap judgments and doesn't listen carefully to what the issues are, and then doesn't remember things that were previously discussed. Feels like he's just trying to move you through without communicating clearly. But overall a good experience.

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by - Verified Customer April 13, 2017

Great service!

by - Verified Customer April 10, 2017

As a long time customer of Hillmuth everything worked out as expected. I will continue to use them as long as I have a car.

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by - Verified Customer April 09, 2017

The manager was very nice and explained all repairs necessary to fix my truck. I would highly recommend Hillmuth.

by - Verified Customer April 03, 2017

Thank you!

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by - Verified Customer March 29, 2017

Dave did a great job on my car. I had a slow leak in my passenger rear tire; a small screw was in it.
I also needed an oil change.
I was in/out of there in less than 2 hours with an unscheduled appointment.
Great job!! :-)

by - Verified Customer March 24, 2017

Excellent service!!

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by - Verified Customer March 23, 2017

without the oil change coupons, I feel the price for your oil changes are way too high, That used to be your loss leader without that, I need to look at other options until you decide on reducing your oil change cost. I have received multiple coupons for AutoStream that just opened close to me and they offer a VIP card for reduced oil changes. for now, I plan to give them a try. You need to bring back the 5 oil change coupon at least to you loyal older customers.

by - Verified Customer March 22, 2017

I have taken my cars to Hillmuth for several years and have always been very satisfied with their service. The most recent experience was just a routing oil change/tire rotation, but as always, the service was excellent.

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by - Verified Customer March 16, 2017

Highly recommend repair shop.

by - Verified Customer March 12, 2017

I've had tire work done at Hillmuth before, and I was very happy. This time, I had a leak in the tire. I ended up having to go back a second time because it kept leaking after the first visit. But they got it done very quickly the second time. Sami was very courteous and professional. My wife ended up going in for a tire issue the very next day, and they got everything fixed for her. So, we're both very happy with Hillmuth. Thanks!

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by - Verified Customer March 10, 2017

Friendly, courteous, good explanation of services

by - Verified Customer March 09, 2017

Nice , friendly, timely.

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by - Verified Customer March 08, 2017

Mr Sammy, John & Henry.... thank you and kudos for the excellent service provided. Your expertise, professionalism and expressed cordiality is appreciated and recognized. It was based on the recommendation of another valued customer that directed me to this facility.... I now understand why :-)

by - Verified Customer March 07, 2017

Courteous staff and very well qualified.

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by - Verified Customer February 22, 2017

I had a MD inspection. Tires had to be purchased and mounted to pass along with an alignment and a bulb.

by - Verified Customer February 20, 2017

I went to Hillmuth for a second opinion on work recommended by a Lexus dealership. Not only did they have a different opinion on what was needed, but the bid for their work was significantly less than the dealership. The Gaithersburg team was very friendly, trustworthy and professional. I had Hillmuth do the work they recommended and I'm very happy with the outcome. I'll be going to them for all future service work!

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by - Verified Customer February 14, 2017

Good experience

by - Verified Customer February 12, 2017

The service writer was vary nice, so was the guy that drop me off and picked me up.

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by - Verified Customer February 10, 2017

excellent

by - Verified Customer February 08, 2017

Good service & great prices

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by - Verified Customer February 06, 2017

Sammi has always treated me fairly and with respect. I appreciate all of the people at Hillmuth. Always excellent customer service

by - Verified Customer February 06, 2017

They all have welcoming personalities but they charge an insane amount. I only found out after paying that they had overcharged me. The dealership for my car said they would've done it for less and with OEM parts. So I paid more money for worse parts from Hillmuth. They are nice people but after finding out that they basically conned me, i think its safe to assume that they don't respect their customers.

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by - Verified Customer February 02, 2017

Good experience

by - Verified Customer February 02, 2017

Took care in for routine oil change and 75k checkup. Found a few minor issues and got the car back the same day and is running better than when I dropped off. I feel very comfortable that Hillmuth will keep my 2010 Rav4 running like new for many years to come.

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by - Verified Customer January 29, 2017

Sami and John should both get raises

by - Verified Customer January 24, 2017

Staff was very nice.

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by - Verified Customer January 24, 2017

Very nice people

by - Verified Customer January 18, 2017

Always excelent service at Hillmuth

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by - Verified Customer January 18, 2017

Dave Tear is an excellent machanic

by - Verified Customer January 16, 2017

The tuneup was good as the car runs much smoother than when I took it in. Also the brake light on the dashboard does not come on spontaneously as it used to. Thanks.

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by - Verified Customer January 15, 2017

Great customer service!

by - Verified Customer January 13, 2017

Sammy hospitality was great..

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by - Verified Customer January 12, 2017

Great place.

by - Verified Customer January 06, 2017

Great service! Thanks very much!

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by - Verified Customer January 04, 2017

I am always happy

by - Verified Customer January 04, 2017

One of the nicer repair shops I've been to in a long time.

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by - Verified Customer January 04, 2017

Excellent service and family atmosphere. They go the extra distance to make sure you have a great experience.

by - Verified Customer January 02, 2017

Sami was polite, experienced, and friendly.

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by - Verified Customer December 29, 2016

Great!

by - Verified Customer December 29, 2016

Excellent service

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by - Verified Customer December 26, 2016

Repaired problem. It took one day more than anticipated.

by - Verified Customer December 21, 2016

Such a nice place. Sami is wonderful.

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by - Verified Customer December 18, 2016

Normal oil change, tires rotated, new wipers,
brake light bulbs replaced. All needed and just before bad weather!

by - Verified Customer December 18, 2016

Amazing customer sewrvice. Provided real time updates and let me know everything I needed to know before procesding to the nrxt steps.

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by - Verified Customer December 06, 2016

Great customer service!

by - Verified Customer December 05, 2016

Nice friendly staff. Easy appointment.

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by - Verified Customer December 01, 2016

Always pleasure to deal with Sami.

by - Verified Customer November 30, 2016

Sami is wonderful and I trust him completely. We have another mechanic whose prices are better, but Hillmuth is close to home and Sami is a good representative.

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by - Verified Customer November 30, 2016

Great customer service by Sammy

by - Verified Customer November 28, 2016

Good

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by - Verified Customer November 24, 2016

Two thumbs up

by - Verified Customer November 22, 2016

SAMI IS THE BEST. GREAT PLACE TO BE. COFFEE IS GOOD AND THE DONUTS ARE GREAT.

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by - Verified Customer November 13, 2016

Excellent experience as always!

by - Verified Customer November 13, 2016

Work done well and quickly.

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by - Verified Customer November 10, 2016

great job

by - Verified Customer November 08, 2016

Very friendly and helpful, especially with offer for a ride home while repairs were in progress.

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by - Verified Customer November 07, 2016

Very satisfied

by - Verified Customer September 22, 2016

The service was satisfactory in all ways.

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by - Verified Customer September 20, 2016

Did a good job in a timely manor.

by - Verified Customer September 17, 2016

Very friendly and competent staff.

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by - Verified Customer September 17, 2016

Friendly

by - Verified Customer September 13, 2016

Service is great. They thoroughly answered every question I had, and provided affordable solutions to best meet my needs!

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by - Verified Customer September 10, 2016

Fast Repair, and had a loaner car available.

by - Verified Customer September 08, 2016

I really appreciate the attentive care I receive from the service advisors, including explanations of the work needed - and which matters are urgent and which can be postponed. I feel I am treated as a friend and Hillmuth strives to provide honest and professional service at a reasonable price.

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by - Verified Customer September 06, 2016

They are very honest they do not try to rip you off their repair work is excellent with a great warranty.

by September 01, 2016

As usual, pleasant and efficient.

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by August 31, 2016

Very courteous and professional employees.

by - Verified Customer August 30, 2016

Quick diagnosis of my problems and fair price. Had my car back the same day.

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by - Verified Customer August 29, 2016

Routine maintenance.

by - Verified Customer August 27, 2016

This is one of the best automotive service shops in Montgomery County. Service is great

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by - Verified Customer August 26, 2016

Good customer service good mechanics.

by - Verified Customer August 25, 2016

Professional, on time and courteous. I don't have to worry about the job being done to my satisfaction.

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by - Verified Customer August 25, 2016

Excellent customer service! Hillmuth correctly diagnosed and repaired my car problem that other auto shops could not. My car runs better now than it has in the past 5 years!

by November 30, 2013

The owner Doug Hilmuth personally took interest in getting my repair right.

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by November 30, 2013

That's a good score I grade very hard

by November 30, 2013

Great costumer service.

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by November 25, 2013

Provide excellent if a little pricey.

by - Verified Customer November 23, 2013

They were incredibly professional, and explained everything I needed - and importantly, what I didn't need!

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by - Verified Customer November 22, 2013

I have been taking my cars there for almost 20 years and have always had a great experience. The talk to you like a person and not a mechanic so that it is understood for the repairs that needs to be performed on your vehicle. I will always have my vehicles serviced at Hillmuth unless something drastically change, meaning service, pricing, etc.

by - Verified Customer November 21, 2013

The service was timely and excellent!

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by - Verified Customer November 18, 2013

Hillmuth's have provided above and beyond service to us for the last 15 years!

by November 11, 2013

Courteous service.

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by November 01, 2013

The associate was very dishonest with me and tried to swindle/con me out of $1700 of service that could have been done for free under my 5 year 100k factory warranty. I took my car in for an engine sound and mentioned that it may be covered by my 100,000 mile warranty. He told me he called Chrysler and they told him it was not covered because my warranty was 5 year 60k and I was at 61k miles and they would charge more than his $1700 quote. I called the dealership and they informed me that it was covered and it would be free because I was covered up until 100k miles. I called the Hillmuth rep on three way and his story changed. He informed the dealership rep and me that he said the warranty doesn't work with him but he would do the work for me for a discounted price but if I wanted it done by Chrysler, I would have to go there to get it done. I asked him why did his story change. He told me he thought I just preferred Hillmuth to do it. He never called Chrysler to check anything and tried to lie about the call and our conversation. BAD BUSINESS ETHICS... I basically paid $85 for him to confirm the problem I said I was having with my car and for him to lie to me to get more money.

Reply from Hillmuth Certified Automotive of Gaithersburg – by Hillmuth Certified Automotive December 13, 2013

First of all,I would like to state that our company has been in business for 36 plus years. You do not reach that level by having "BAD BUSINESS ETHICS".We value every sale as would any business ,but not at the expense of our reputation. Whenever there is a possibility of any manufacturer warranty coverage we always try to get that info by calling the dealer ourselves for the customer. When there is warranty coverage left we always urge our clients to use it so there will be no expense to them. We are only able to go with information provided to us by the dealer.Sometime it may not be correct information. Again, we always try to have our clients best interests at heart.

by October 30, 2013

Hillmuth is awesome! The staff are kind, courteous, and professional. Most of all, they are honest and reliable.

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by - Verified Customer October 21, 2013

The work, that needed to be done was done correctly and I didn't have to go back for the same complaint like I've had to do at other service centers. And besides I know Doug!

by October 14, 2013

They are friendly, efficient, and prompt.

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by October 12, 2013

excellent service, extremely helpful staff

by - Verified Customer October 10, 2013

Sami and Mike are honest and very informative.

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by - Verified Customer October 09, 2013

Consistent excellent service.

by - Verified Customer October 03, 2013

I have had my cars serviced at Hillmuth for years and have found the Hillmuth staff to be efficient, courteous and ready to go out their way to provide excellent service. The staff and two generations of Hillmuth get to know you and value your business.

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by September 24, 2013

They seem honest and reasonable in their pricing.

4 verified customers did not leave comments but provided these ratings:
by Rich, Hope
by Michael
by Dale

RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
95

Our certification team loved Hillmuth Certified Automotive of Gaithersburg! The staff at this shop clearly have made a commitment to the values and attributes we look for in a shop. Many of the staff members are ASE Certified, they attend frequent training, and there is a good mix of experienced industry veterans and up and coming ambitious young technicians. Doug the owner requires at least 40 hours of on going training from his staff members, several of them exceed this standard year after year. An investment has been made in the automotive tools and computer diagnostic equipment needed to make professional repairs on your late model vehicles. We have set a high bar for shops in our system in terms of training, certification, and tools, tools and equipment, and customer service and Hillmuth of Gaithersburg exceeds these exceptions.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
  • Upholstery
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • Bosch Service Network
  • NAPA

MESSAGE FROM THE SHOP

We are a family-owned auto repair business and have been proudly serving customers in suburban Gaithersburg Maryland since 1978.Free pickup & delivery, shuttle service, Loaner vehicles, and late night pickup and drop off. Our programs, TLC total lifetime care. Our friendly, professional and courteous staff can evaluate your automotive repairs and service needs. Let us help you make an informed decision. We guarantee your satisfaction. We have an 36 month, 36,000 mile warranty. Call us for the best, most reliable value for your service dollar check us out on the web at www.hillmuth.com.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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