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Hillmuth Automotive of Glenwood

(443) 957-4509
195 Verified Reviews
doug@hillmuth.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 6:00pm
S
8:00am to 5:00pm

ADDRESS

2480 Roxbury Mills Road Rt 97
Glenwood, MD 21738 USA

AUTO REPAIR EXPERIENCE

  • Charles D Hillmuth, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 31 Years of Car Repair Experience

Hillmuth Automotive of Glenwood Reviews

OVERALL RATING

195 Verified Reviews
5 stars
(113)
4 stars
(54)
3 stars
(15)
2 stars
(5)
1 star
(8)
by - Verified Customer October 30, 2017

I appreciated the fast service and the photo documentation. I also appreciated not having a lot of extra repairs proposed. Very professional and I would come back again.

by - Verified Customer October 22, 2017

It is a wonderful shop. They are really accommodating and are very knowledgeable. I am so happy to have them in my neighborhood!

by - Verified Customer October 20, 2017

Great work. will return.

by - Verified Customer October 19, 2017

Diagnosed the problem and completed the repair in a timely manner.

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by - Verified Customer October 19, 2017

We called last minute and they were able to accommodate us and even gave me a ride home while they did the work.

by - Verified Customer October 17, 2017

I used a coupon for the oil change and extra work that was included in the coupon that I received via mail however I was told that I need to pay extra since my vehicle used expensive parts previously. This was notified when I was at the shop to pick my car. up. No prior notice nor any explanation was given that I would be charged extra for materials in advance. It would have been nice to know the extra cost in advance.

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by - Verified Customer October 12, 2017

Always quality service, personal and mechanical.

by - Verified Customer September 26, 2017

Overall good experience. I like the guys up front. They seem honest and are easy to deal with and are good about answering questions and explaining things. So much better than my experiences at dealerships.

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by - Verified Customer September 22, 2017

First time, had a good experience and things were explained well.

by - Verified Customer September 20, 2017

Handle the repair promptly. Called when completed. Thanks

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by - Verified Customer September 18, 2017

Work is good, but price is high.

by - Verified Customer September 14, 2017

Tires balance

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by - Verified Customer September 12, 2017

John was very helpful and nice
i will bring my vehicle back for regular repairs and maintance

by - Verified Customer September 06, 2017

Great!

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by - Verified Customer September 04, 2017

Good

by - Verified Customer September 04, 2017

Price l could be a little less but who doesn't say that.

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by - Verified Customer August 29, 2017

Excellent service

by - Verified Customer August 29, 2017

My Lexus dealer said I needed over $1000 in repairs which Hillmuth said I didn't need and fixed me up for $200 + so I was very pleased and will be back. Thanks for everything.

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by - Verified Customer August 29, 2017

Had a MD inspection performed. Service was quick and courteous.

by - Verified Customer August 27, 2017

Knowledgeable and capable. Understood the unique issues of my particular car.

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by - Verified Customer August 20, 2017

Hillmuth service is outstanding. However, the problem in my car is still is there, but i was told it is fixed. I still feel something is wrong with my car.

by - Verified Customer August 20, 2017

Staff was attentive to our need. Also pointed out other things for us to be aware of and keep an eye on. Service was prompt. think your prices are a bit higher than others in Howard county.

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by - Verified Customer August 10, 2017

Did a great job.very good staff.

by - Verified Customer August 09, 2017

Fast polite service, excellent repair of AC system

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by - Verified Customer August 02, 2017

The BEST!!

by - Verified Customer July 27, 2017

Good, courteous service. Pricing is not very competitive. Work appears to have been well done. Good warranty.

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by - Verified Customer July 21, 2017

While the repair was expensive, the problem was diagnosed and addressed within one day and the staff were friendly and helpful

by - Verified Customer July 13, 2017

All services performed were very good. I was satisfied.with all personnel. My only thought was that the cost of these services was on the high side.

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by - Verified Customer July 09, 2017

Got a screw out of my tire in no time!

by - Verified Customer July 09, 2017

Will most likely return again. Needed tires in a pinch and it was taken care of quickly and efficiently. Very convenient. Pleasant service.

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by - Verified Customer July 07, 2017

My 16 year old truck is running much better and more safely then when I brought it in. Thanks.

by - Verified Customer July 04, 2017

Patient and helpful folks.

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by - Verified Customer June 27, 2017

Very satisfied

by - Verified Customer June 26, 2017

A good experience, I will be back.

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by - Verified Customer June 25, 2017

Appreciated the interaction w/ desk staff about pulling a trailer.

by - Verified Customer June 23, 2017

Great, Timely service

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by - Verified Customer June 14, 2017

They always do a good job.

by - Verified Customer June 06, 2017

Great customer service!

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by - Verified Customer June 04, 2017

Great customer service and good use of technology! great shop!

by - Verified Customer June 01, 2017

Tommy picked up my car and brought it back the same day. Great customer service!

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by - Verified Customer June 01, 2017

I felt very confident in their assessment of the problems. They only replaced what was necessary without throwing in extras.

by - Verified Customer June 01, 2017

Great people and service.

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by - Verified Customer June 01, 2017

First time customer. Would definitely use again!

by - Verified Customer May 29, 2017

Excellant response to my problem and great communication.

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by - Verified Customer May 25, 2017

Kirby did a great job!

by - Verified Customer May 23, 2017

Friendly staff, honest people.

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by - Verified Customer May 19, 2017

Always professional and honest with work done right.

by - Verified Customer May 14, 2017

Very pleased with the service.

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by - Verified Customer May 08, 2017

$265 for an oil change, new oil filter, rotate tires and top off fluids is nuts.

by - Verified Customer May 02, 2017

convenient. nice staff.

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by - Verified Customer May 02, 2017

It was great, my car was stuck on 70 they came and picked up my keys. Picked me up to go to the shop and gave me a rental car. Very please

by - Verified Customer May 02, 2017

Will use again

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by - Verified Customer May 01, 2017

Good job

by - Verified Customer May 01, 2017

This shop's prices are comparable to dealer prices. They do not give any advantage to the customer.

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by - Verified Customer April 27, 2017

Tire repair was excessively priced. a year ago, I had a local garage repair a leak and it cost me $10. Hilmuth charged $50. Did not explain why the cost was so high, so I assume that is the norm. While the work was done well and quickly, I won't be returning.

by - Verified Customer April 24, 2017

I was very pleased with HILLMUTH SERVICE.

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by - Verified Customer April 24, 2017

Very good customer service and the tire replacement went as planned

by - Verified Customer April 17, 2017

Great.

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by - Verified Customer April 12, 2017

very satisfied with the work done. very nice staff.

by - Verified Customer April 07, 2017

Great guys.

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by - Verified Customer April 06, 2017

My experience at this auto place was terrible. Their quote to fix my AC was $500 more than the Mercedes dealership. They said my filters were dirty when they weren't. I did not feel they we honest and fair with me when discussing the pricing options. They were ambiguous with pricing when I tried to get solid numbers. It's unfortunate that I do not trust this shop and won't use them in the future. I live so close and my intention was to stop going to the dealership and go to this place for all our families auto needs. They are not honest and won't get our business in the future.

by - Verified Customer April 05, 2017

When I went to Hillmuth, I spoke with John and told him my cars symptoms, which made me feel that there was something wrong with the suspension system. He sent a detailed list of suggested repairs which included replacing the struts which were original. When I went to authorize the repairs, he seemed surprised that I had said ok to the struts. I told him he was the one who recommended it. He said, something to the effect that since they were original they should be replaced. I took him at his word. When I picked the car up and drove it, it got an indicator light telling me the brakes needed to be replaced. I took the car back and asked John to have the brakes looked at. He called me and told me that brakes were fine that the sensor harness was bad. It seemed 'very odd' that I had this light go on for the first time in 18 years after having Hillmuth work on the car. He told me how much it was to repair. I declined it. I was charged $69.20 for having them look at a problem that I think they caused. The real problem for me is that now that I have driven the car (I have been out of town quite a bit), the ORIGINAL problem that I brought the car in for has not been remedied. There is no was that if a automotive professional drive that car that they did not determine that there is a serious problem. I am fearful to take it there as I do not want to be unnecessarily charged and then told that it something 'different' than what I had brought in for in the first place. $2650 later, I still have the original problem and i spent at least $1200 on struts that were not bad. I would like my car fixed.

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by - Verified Customer April 05, 2017

So far, so good......

by - Verified Customer April 03, 2017

No problems.

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by - Verified Customer April 02, 2017

great staff and mechanics. I would recommend Hillmuth for anyone who needed car repairs

by - Verified Customer March 22, 2017

Upon leaving the shop, I realized the air bag light was on when it had never been on before. Hillmuth took responsibility and replaced the sensor the next day. They were honest and did the right thing. That means the most.

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by - Verified Customer March 19, 2017

My husband and I always take our cars to Hillmuth and are always satisfied with their work and the way they treat their customers.

by - Verified Customer March 19, 2017

It was quick and convenient and my car was ready when it was supposed to be.

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by - Verified Customer March 17, 2017

Good, fast work

by - Verified Customer March 17, 2017

Good experience

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by - Verified Customer March 17, 2017

This was out first service visit to this service shop and it was a positive experience. We will return due to the fair pricing, service and convenient location.

by - Verified Customer March 15, 2017

This was my first experience with Hillmuth, and I was very impressed with their courteous personnel, and the cleanliness of their facility. They were very helpful with my selection of new tires.

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by - Verified Customer March 09, 2017

I have not been disappointed yet. As far as cost, I really don't get estimates so there may be a smaller shop out there cheaper but I will stay with them for now. I do like that they offer coupons and discounts online.

by - Verified Customer March 08, 2017

Customer service was out

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by - Verified Customer March 07, 2017

Kirby is an excellent tech and very helpful always!!
He explains everything and doesn't talk down to me. He is very honest and I always appreciate his candor.
Tom and John as service managers are very nice too.

by - Verified Customer February 28, 2017

Quick and friendly service

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by - Verified Customer February 28, 2017

Was able to get my scheduled and In the next day. Great customer service.

by - Verified Customer February 24, 2017

Great Job. Ill be back

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by - Verified Customer February 23, 2017

My top reasons for choosing Hillmuth Automotive of Glenwood to have my car repairs done are the following; (1) they let me know what needs to get repaired and what can wait (2) they don't force sales (3) they get the job done correctly on time, if not earlier. These things have been true every time I've taken my car into Hillumuth Automotive of Glenwood.

by - Verified Customer February 23, 2017

Timely and good work

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by - Verified Customer February 21, 2017

Great shop!

by - Verified Customer February 20, 2017

Satisfied

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by - Verified Customer February 13, 2017

would certainly go back for future repairs

by - Verified Customer February 10, 2017

This was just a MD Inspection on a pre-owned vehicle purchased from a VA dealer.

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by - Verified Customer February 10, 2017

Thank you for all the helpful advice

by - Verified Customer February 06, 2017

Work was attended to promptly and sucessfully completed.

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by - Verified Customer January 29, 2017

Prices seem high.

by - Verified Customer January 25, 2017

great job!

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by - Verified Customer January 25, 2017

They took me home and picked me back up when the car was finished. Great service and friendly professional st

by - Verified Customer January 22, 2017

Hillmuth always responds to my needs/request rapidly and gets the repair/service done quickly and at a fair price. I enjoy doing business at this automotive shop.

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by - Verified Customer January 17, 2017

As expected...excellent interaction with the professionals. Doug would accept nothing less.

by - Verified Customer January 15, 2017

I explained the problem. They did a diagnosis and fixed the problem. Just that simple and easy.

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by - Verified Customer January 09, 2017

Much less $$ than expected. Thank you.

by - Verified Customer January 05, 2017

Very positive

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by - Verified Customer January 05, 2017

Fast and Easy

by - Verified Customer January 03, 2017

Had a new battery put in the car and it was over $500.

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by - Verified Customer January 02, 2017

A service I initially declined was performed anyway. Although the end result was that I didn't actually pay for it, but the bill showed I was charged. I would have felt better about things had someone told me what happened rather than me find the charge on the bill and wonder 'what the heck, I declined that'. Other than that, ALL your guys are great, that's why I continue to come back!

by - Verified Customer January 02, 2017

I was pleased with the work done.

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by - Verified Customer January 02, 2017

Paid $1,000 to fix the check engine light and horn. You fixed neither. Had to bring the car back for the horn, then the check engine light came back on.

by - Verified Customer December 30, 2016

Great customer service!

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by - Verified Customer December 30, 2016

They always take great care of me every time.

by - Verified Customer December 28, 2016

As a first time customer I was very impressed and even more impressed to hear that the shop offers pick up and drop off, if necessary! That's what I call outstanding customer service!! Bravo, I will be using your service in the future. Sincerely, Andie Summers

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by - Verified Customer December 28, 2016

well received w/ loaner available and job finished as promised!

by - Verified Customer December 26, 2016

The shop showed a concern for my problem and made sure I understood exactly what needed to be done

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by - Verified Customer December 19, 2016

Appreciate the hose and thermostat repair.

by - Verified Customer December 18, 2016

Top Notch!

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by - Verified Customer December 18, 2016

excellent

by - Verified Customer December 16, 2016

I trust my Jeep to Hillmuth for my regular oil changes.

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by - Verified Customer December 14, 2016

Great Job

by - Verified Customer December 13, 2016

fantastic

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by - Verified Customer December 12, 2016

Both I and my fiance's vehicles will continue to be serviced by RPM off of Main and airport road, I have always had good dealings and service with this location.

by - Verified Customer December 11, 2016

Very helpful. Even came to the house to jump start a dead battery so we could get our 2nd vehicle in for repairs

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by - Verified Customer December 08, 2016

When my car wouldn't start, Hillmuth came right away and gave it a jump start. I then went to their shop and a new battery was installed. The whole procedure took about 30 minutes. Thank you.

by - Verified Customer December 06, 2016

Always friendly, accommodating and accurate in performing the repairs and service. Thanks.

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by - Verified Customer December 04, 2016

My car was ready when promised. I was really impressed with the detailed diagnosis of my car. The service manager was very professional and understanding.

by - Verified Customer December 04, 2016

Vehicle was repaired quickly, and ride service back after dropping car off for repair was helpful.
Thank you!

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by - Verified Customer November 28, 2016

Very friendly people.

by - Verified Customer November 22, 2016

Staff was courteous and respectful.

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by - Verified Customer November 18, 2016

Everything was great. I only had a battery replacement but it turns out when the new battery was installed, it caused a short in the electrical system and caused the car to die. Other than that, the service was good.

by - Verified Customer November 13, 2016

Great! Higher price than expected but worth it for the fast and friendly service in my opinion.

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by - Verified Customer November 07, 2016

First repair shop ever where I felt complete trust and satisfaction.

by - Verified Customer September 23, 2016

Good experience but a bit pricey.

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by - Verified Customer September 22, 2016

Great service and extra attention paid to help with a repair

by - Verified Customer September 20, 2016

Professional, friendly service. Highly recommend

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by - Verified Customer September 20, 2016

Repair completed as promised, but feel that I was substantially overcharged when comparing it to the Repairpal estimate.

by - Verified Customer September 18, 2016

My appointment was scheduled at a last minute notice and they were able to confirm and take my vehicle in at the time I requested. Very clean waiting area in the shop and the service people were very respectful. They were able to repair the problem with my vehicle to my satisfaction.

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by - Verified Customer September 16, 2016

Excellent service with technicians that are very knowledgeable.

by - Verified Customer September 15, 2016

Not only was my car's engine issue diagnosed quickly and accurately but all work (including a long-overdue brake job) was done a day earlier than I expected! The staff and the mechanic who actually did the work were friendly and easy to deal with. The free pick up service was an added bonus.

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by - Verified Customer September 13, 2016

Fast service...fixed problem

by - Verified Customer September 12, 2016

very happy with everything.

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by - Verified Customer September 08, 2016

Very pleasant and efficient

by - Verified Customer September 07, 2016

I love this shop; it is close to my work .Getting an appointment is fast and easy . I downloaded the app , which earns me points every time I get a service . I started coming to this garage because of a coupon for an oil change and now they are the garage I use for all my service needs .

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by - Verified Customer September 05, 2016

quickly resolved issue with electrical problem.

by - Verified Customer September 05, 2016

John is awesome, safety is our main concern and we trust him 100%

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by - Verified Customer August 30, 2016

Timely, efficient, knowledgeable.

by - Verified Customer August 28, 2016

all went well-nice people

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by - Verified Customer August 28, 2016

Very professional.

by - Verified Customer August 02, 2016

They are very responsive, timely and helpful with full information on the status of several systems. This information helped in the decision regarding service and repairs.

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by - Verified Customer July 31, 2016

I came in with 3 issues for my RV. The first one was the rear running lights were always on. The second was the backup camera did not work. The third was the driver side mirror would not stay put, but rotated to perpendicular to the road while driving. In addition the vehicle needed an oil change. All of these issues were addressed in a timely and friendly manner. I was very pleased with the results.

by - Verified Customer July 31, 2016

They were very accommodating about fixing my tire.

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by July 27, 2016

Great.

by - Verified Customer July 26, 2016

Work was performed in a timely manner.

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by - Verified Customer July 18, 2016

Got my A/C compressor in & had me up and running in just one day! Thanks for the diligent search for the rare Subaru A/C compressor in MD.

by July 18, 2016

They fixed my AC.

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by July 17, 2016

Customer service staff were distracted watching the tv in the waiting area or messing with iPhones. This place is about 20% more expensive than anywhere around. I won't be going back.

by July 15, 2016

They are great.

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by - Verified Customer July 14, 2016

It was good. Really appreciate the opportunity for a loaner car.

by - Verified Customer July 11, 2016

I have always received excellent service at Hillmuth.

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by - Verified Customer July 10, 2016

Always polite and willing to work with me, including coupons! Always ask if I need rides to and from, always let me know in writing if anything else needs to be completed on my vehicle.

by - Verified Customer July 04, 2016

My work truck needed service, and I scheduled an appointment that was convenient for both of us.

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by - Verified Customer July 04, 2016

Very courteous and ready when I was told it would be.

by - Verified Customer June 29, 2016

Service was good and fast.

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by - Verified Customer June 29, 2016

They were courteous and kept me informed along the way with the repair.

by June 28, 2016

Quick and thorough.

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by - Verified Customer June 27, 2016

The shop broke the lever on my car and trunk remains shut. They offered to fix for free. I am still awaiting replacement parts. Inconvenience.

by - Verified Customer June 26, 2016

The shop did an excellent job and kept me informed regarding the progress.

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by - Verified Customer June 19, 2016

Great shop!

by - Verified Customer June 14, 2016

Last minute appointment, got me in and out quickly.

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by - Verified Customer June 14, 2016

Very friendly, trustworthy and fair.

by - Verified Customer June 13, 2016

They are worth the money.

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by - Verified Customer June 12, 2016

Received an appointment quickly and got good service!

by - Verified Customer June 12, 2016

I think they are rather pricey.

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by June 08, 2016

Good experience - friendly - helpful.

by - Verified Customer June 07, 2016

Very courteous staff, very professional - I am always happy with my service.

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by - Verified Customer June 06, 2016

The employees at this shop are always so polite and honest. I love dealing with them!

by - Verified Customer June 01, 2016

The staff are extremely helpful and courteous. No one really wants to have their car repaired but they make it a pleasant experience.

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by - Verified Customer June 01, 2016

Repaired our brakes on an emergency basis with a 6000 # camper attached.

by - Verified Customer May 24, 2016

Took my car when I needed it fixed, fixed it when they said it would be fixed. It has stayed fixed.

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by - Verified Customer May 22, 2016

Very friendly and helpful staff, and very attentive to my needs. However, they were EXPENSIVE. All I needed was four tires balanced (they were already mounted on wheels) and they charged me $80. I would go to Hillmuth again, but not for tire balancing. That was about double what I've been charged at other shops.

by - Verified Customer May 20, 2016

The entire process was quick and easy. Everything that was done to the vehicle was very clearly explained.

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by May 19, 2016

Great service, competitive prices, done quickly, loaner car.

by May 17, 2016

They did the work well and they were courteous and friendly.

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by - Verified Customer May 15, 2016

Work done well but over priced (They did not exceed the estimate but I felt I paid too much).

by April 26, 2016

Excellent service. accommodated an urgent need for repair with a small window of time.

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by - Verified Customer April 24, 2016

Very friendly staff. Repairs are completed in a timely fashion.

by - Verified Customer April 05, 2016

Everything was done well.

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by - Verified Customer April 04, 2016

Good service. very knowledgeable. a little pricey.

18 verified customers did not leave comments but provided these ratings:
by Paul, Jim, Mike, Jeff, Henry, Robert, Martinand 1 other verified reviewer
by Ray, Will, Robert
by Rich, Mike
by John, Erin, David
by Dan, Gail

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
87
CUSTOMER AMENITIES
95

Our certification team continues to be impressed with Charles Hillmuth and his Hillmuth Automotive Shops. When searching for Certified shops for our network we look for facilities that have demonstrated a commitment to providing the best possible experience for their customers. Hillmuth has demonstrated this by hiring formally trained staff, encouraging ASE certification, and requiring them to attend on going training. Their 3 technicians are all ASE Master Technicians who combine for over 32 years of experience, an investment has been made in some of the best automotive tools and computer diagnostic equipment to ensure professional service and repairs able to be performed. They can handle a wide range of repairs from hybrid vehicle service to tires and alignment and back all their work with a 36month/36000 mile warranty.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • Bosch Service Network

MESSAGE FROM THE SHOP

Hillmuth has been in business since 1978 serving our clients making friends and building trust. Our Warranty is 36 Months 36000 miles Our service representatives take time to understand your concerns and relate to our ASE Certified technicians the information to allow them to properly service and repair your vehicles. We hope you will give us the opportunity to gain your trust.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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