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Q: Hatch does not open on 2004 Chevrolet Malibu Maxx

I have had my Malibu back at the dealer 5 times to fix the back hatch as it does not open. Each time they replace the latch assembly and it works for about month and then it takes a number of attempts with clicking sounds until the latch relases. After a time the latch for the back hatch stops working and it is back to the dealer. The last time the dealer adjusted the hatch but it now is clicking a number of times before working and the history is that the release will just stop working in a week or so.

How do I get this fixed so the back hatch release buttons work all the time.

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Had the same problem, dealer did the same fixes with the same problem returning. The problem is not the latch it is the relay in the left rear compartment. The relay cost $7 dollars at any auto parts store. To verify there are several of the same relays just swap with another and your problem lock will now work. Just remember with relay you swaped.

My lock has been working now for over a year.
I fought this exact same problem with my dealer as well so I looked into it myself. I took apart the module to see what I could find. Its pretty neat how it works but what I seen was that the tiny motor in the module acted like it was too weak or it did not have enough torque. So it dawned on me to look into the relay since it is just a low voltage DC motor. It was located in the relay panel in the trunk and I was able to pull the relay out, pop the cover off the relay and clean the contacts though I don't recommend doing that unless you know what you are doing, or you don't feel comfortable with it. If you wanted to buy one instead they are pretty cheap. It has been a year now and no more problems. I wish GM would have designed it differently. Hope this helps.
Read about the Lemon Law on Google. You have a clear case, then find a Lemon Law Attorney, and then have him contact the Dealer and watch the Dealership PANIC and get your car really fixed.
Quit slamming your trunk. I had this same issue and could not figure out why the latch was broken. After it was fixed I watched my wife shut the trunk and realized why it had broke in the first place. The car is very airtight, so if all the doors and windows are closed it will make it very hard to shut the trunk. Just open the driver door, or have your window cracked before shutting the trunk. It will close with a one finger push, and no more broken latch.
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