The representative Chris checked my car in, I explained the problem with my wife's Jaguar. Chris assured me it would be fixed RIGHT and a full diagnostic will be ran on the vehicle to make sure everything else was running as it should. I've been to a lot of shops, but at Griffin's they were professional and respectfully eager to take care of my car worries. Within 24 hours my wife had her Jaguar and was happy...thanks again.
Fast turnaround and in line with expectations for cost/service.
Did a lot of research online before picking this place. Choose this place because it gave me a good price and had a very good rating.
I always bring my car here for AC work.
The service rep gave me what I thought was an honest need for service, at time appointment was made, but raised the job price by $100 when I took the car in for the service to be performed, which may be an honest price, however people feel better, when they get the full price up front. I believe the work was done correctly. Thank you.
I actually would not have used the shop had I not had an emergency and stopped right outside. Lucky for me I stopped in front of a great group of people at your shop. They were great.
A satisfied customer.
So far so good. I feel like I'm in good hands.
I trust Griffin's Auto Repair 100%.
I just had a oil change and maintenance check up, but the kind of person was very pleasant and answered all my questions. I felt appreciated.
Chris listened to my issue, wrote it up correctly, and addressed it properly. Van runs great and I am a happy man! Thanx
The people were very professional and understanding. They respected my decision to not go ahead with repairs at that time.
Shop did good work at fair price on my 2012 Audi. Will use them again.
Good, trustworthy repair shop! Accurate and provide the facts and information so one can decide what they want or need done with no pressure. Bringing all my cars here to get the straight scoop. Price I found to be very reasonable and lower than other shops, as well as fast. They know what they are doing!
Personnel is very knowledgeable and courteous. Unfortunately the problem in my car required extensive electrical service and would be too costly. I decided to take it to the my mechanic in Mexico to see if he could do it.
I was told the parts you use cost more due to the delivery fee... I found the same air compressor for over $150 less than what I was charged. I was also charged for o rings and oil that usually comes with a new compressor. I feel the work was well done, but that I was gouged a bit for the cost of the parts.
Absolutely flawless experience thank you!
Cool guys . Straight up with everything .
Highly recommend Griffin's Auto Repair.
Since coming to your repair shop our 1971 Westfalia is running great!
With all the repairs & care that were put into keeping her on the road! This is the only shop we will be going to from now on. Thanks again!
Excellent shop, very professional and great quality of work.
Honest folks, fair prices, delivered services on time.
Seriously the best experience I've had with an auto shop, hands down.
This is my 4th or 5th time using Griffin's Auto Repair for auto service. Every time they seem plenty busy, but extremely efficient without hurrying anything. The guys are really nice and Jose has lived up to his reputation as a great mechanic. My car has run great since the first time I went in and the crew has been really good about recommending preventative maintenance.
Excellent service, good people. On top of their game.
Excellent service, convenient location and definitely would return back to Griffin's for auto repair work.
Carlos & Chris were extremely nice & respectful. They explained everything & I will be back. Thank you!
They were great!
This shop is phenomenal. I have already recommended them!
Didn't have time to plan on a mechanic, but was pleasantly surprised.
Oil and valve adjustment, and hopefully solved a recurring electrical issue. So far so good.
I've been going here for 8 years and have always had a top notch, friendly, and courteous experience.
The staff is very friendly and helpful. I'm very happy with how the car was diagnosed and serviced. I was relieved when they told me that the problem was not as severe as I thought it was. Excellent job was done. I also would like to mention the excellent ride provided while the car was being fixed. Thank you so much.
Thanks again .
Everything thing was great. Thank you.
The staff was friendly and explained the process that would be done in my car. They presented the estimated cost. They finished working on my car at a timely manner. Very professional attitudes, great customer service. They did not try to push a sell or create a fear in me by telling me I 'have to' get certain work done on my car. They did make suggestions and said that they'll be happy to work on it when I am ready.
Changed transmission fluid at a fair price. Courteous customer service.
Previous work done was denied until I insisted and then they admitted to it. Mechanic lost a piece that was provided to them during the most current work done on the car and wouldn't admit to it either. Tried to convince me that it was used but the area that it was supposed to go into was empty and there is no way it would have fit anywhere else. They left my car filthy, not even attempting to clean around the area they worked on. By not admitting to very obvious things, they were very disrespectful and dishonest. The charges for the work performed were astronomical but I had no other option other than not fixing it and they knew that. I'm a believer of treating your customers fairly and not charging them the full price every time especially when history shows thousands have already been paid to them within the last couple of years. Keep the customer by helping them out once in a while. The job they performed was all labor - no parts, so it was well within their ability to do this. Instead they charged me over $800 and lost a piece that made the visible part they installed unaesthetic. After informing them of my displeasure, they offered me nothing.
Excellent service and people.
Still testing AC unit for leaks. No final repairs have been performed yet.
The experience was very good and I will return for future service.
Good work CHRIS
Initial quote was high. Shopped it around, and Griffin price matched my lowest quote. Thanks for helping me fix the car at the best price!
I was told that my car needed a complete tune up and that it would cost me $700.00. I opted to have a lesser service performed because I could not afford the $700.00 tune up. After I paid over $300 for an inspection, six spark plugs and labor I was shocked to discover that the spark plugs for me vehicle only cost $2.97 each! I went to Pep Boys and they provided me with a print out of the spark plugs for my vehicle type. I was crushed! I feel like I've been ripped off. I also complained about the $118 inspection fee to Chris over the phone prior to the service being done. I was told by Chris that is the going rate for inspection in the area. Again, that was a lie! Since becoming more familiar with the area I have gotten quotes for $90.00 for the inspection and some places have said there is no inspection charge at all! I feel like I was ripped off and taken advantage of. I do not intend to return.
Griffin's was very professional and they know what they're doing...
The service team at Griffin's is outstanding! They are knowledgeable, fair and go above and beyond to make your car repair experience quite pleasant and convenient.
Carlos, who served me when I first went in, treated me with respect and was quite friendly. He kept me well informed of the progress and made me feel very comfortable.
Carlos was clear and was able to get the repairs done, same day. I also live downtown and he provided a neighbor discount which I really appreciated. I would say they are the most efficient shop DT.
Chris was fantastic from A-Z!
Outstanding customer service timely and affordable repairs. Its doesn't get much better than this!
Great service good people.
Great shop! Would recommend and use again in the future.
I had a good experience and will return again.
Fantastic customer service! Some of the best I've seen in the industry.
I am very happy to have been referred to a shop who understands VW vanogans and respects its customers. Thank you
Great staff. Easy in and out. All questions answered with knowledge and care.
Great customers service!
Very good service, I will be going back.
They sure aren't Kline VW.
I have known Chris for years. I have always felt that my situation was dealt with professionally and with concern for my time.
Great job as always.
Your staff was extremely kind and professional with me on such a tragic day in my life regarding my car. I didn't write this until my mechanic in San Marcos confirmed or disagreed with your diagnosis. He did confirm everything your staff said about the condition of my engine. I would recommend you to anyone who needed a mechanic in your area. I will tell you that your office staff quoted me $5-6,000 for an engine with 100,000 miles on it. My mechanic found a new re-manufactured engine for less that $5,000 installed and out the door. It was a tough day for me and I will always remember your shop and staff fondly.
The guys at Griffin provided excellent service as always and took the time to explain the job and present our options to us. We'll keep coming back!
Great customer service. Didn't hound me to do all my service needs at once.
They recommended a repair on a part they diagnosed as broken, that part seems to function as intended, according to my observation and another mechanic's review.
Excellent service. Staff is always super communicative. Car's running great!
They did a great job I am very pleased to have found them.
Chris was very diligent in tracking down my vehicles issues. He was thorough in explaining the issues and his proposed solutions.
I took my vehicle to this shop for a major tune up and to fix.
Seemed a bit expensive.
Clean, local repair shop did a nice job on my car.
Very knowledgeable and customer friendly.
Griffins did a great job of handling a problem that was quite complicated. It took a few times to get everything figured out, but it finally got taken care of. Working full time I really appreciated the use of a loaner car as well.
Excellent service. Everything explained well. I recommend them.
Chris was the best. Long time relationship even prior to Griffin's. Service was as expected ..flawless.
Friendly, convenient and knowledgeable. Always a good experience.
CHRIS, GLAD YOU'RE BACK!!!! TOM.
I would take my car to this shop whenever necessary.
Thanks To Craig And his team, you guys are AWESOME !
Chris and the rest of the team at Griffin's do a great job. I trust them with my new car and my old VW bus. Pleasant, professional and fair, I highly recommend Griffin's.
We are new to San Diego and needed service on our VW Eos. It was easy to get an appointment exactly when I wanted it. They got the car back to me quickly and everyone was very professional and friendly.
Chris was great. I'm glad I found you. I will be using this shop for all future repairs.
THIS TEAM OF GRIFFIN'S IS ALWAYS A FIRST CLASS FRIENDLY AND EFFICIENT.
I RECOMMEND EVERYONE TO GRIFFIN'S
My favorite shop in town don't trust anyone else!
very helpful with our repairs, way more expensive than we had anticipated, gave us a discount and the loaner car for the weekend!
They were thorough and helpful.
Excellent work. Great service.
Fixed several items on my Vanagon.
Chris is curtious efficient and thoughtful. Work completed in a timely and professional manner. Everything is back in working order. Thank you for asking
The shop was efficient and everyone was personable and helpful.
Front staff was great. They took the time to explain their findings and my options.
Chris was extremely helpful in letting us know which issues for our older cars were of greater priority and which were necessary but of less urgency.
The customer service was perfect and the service was completed before I expected it. They worked hard to accommodate my needs and I was very grateful.
Very helpful customer service. Got my car finished the same day and even gave me a 10% discount!!
Fast and correct service.
Good work, people, location and price.
Only one small problem, missing a horn relay.
I had the AC compressor replaced in my 2001 Dodge Ram 3500. The replacement was done in a timely and workman ship professional manner. On the way home the AC failed, made a call to the shop and returned the truck the following day. Work was started immediately on my arrival. A brand new belden wire connector had failed and shorted, the failure was due to manufacturers defect. I can place no fault on your shop. Overall the job was well done!
First time customer, wanted to have a recently purchased used Mercedes inspected and serviced. I had read the previous reviews, so I felt confidence in my decision. They called me back the same day with news about the inspection, and overall everything was completely reviewed. I took their advice and had the minor repairs serviced because I plan to have this car for a few years and I wanted the peace of mind knowing I would be driving a safe vehicle. FAMILY OWNED, GOOD PEOPLE, SERVICE TECHNICIANS ARE TOP NOTCH.
Excellent customer service. Knowledgeable staff and timely repairs.
To over priced, trouble shooting process (problem assessment procedure) outdated or not efficient.
Good friendly service. Work was done quickly and correctly. Felt like a family run shop.
Courteous, knowledgeable, and job completed as promised.
Tachometer and speedometer were repaired quickly. Everybody at the shop were polite and very knowledgeable! Thank you
I took my 2015 Honda Accord in for an oil change. I asked about the price and they quoted me around $80 and that would take about 2 hours. I went back in 2 hours and it was ready and the price was just as they said.
The people were very friendly and I was extremely pleased with their service.
Professional, courteous and fair.
Easy to work with and they did a great job repairing my air conditioner!
Chris does a great job. Labor to part cost ratio is high though.
I had a brake problem that was solved.
On the way home from work (2:00 a.m.) my fan quit working so no air conditioner during the hottest of seasons. I called Griffin's the next day at 11:00 a.m. and explained my situation. They told me to bring my car in as soon as possible and they would see what they could do. They said my car would be ready at 4 p.m. and had a delightful lady give me a ride home so I could get a few things done. This is the second time I have experienced the most professional, expeditious and courteous of treatments.
As always it was an excellent experience very professional people.
They did exactly what they said they would when they said that they would.
Quick and friendly, and got the job done in a short timeline that allowed me to not miss an important appointment last minute.
Found the problem that 2 other shops couldn't and fixed it.
Very impressed by the quick turn around and affordable prices.
Trustworthiness, Integrity, and their commitment to excellence. First time visit to Griffins and my total experience was terrific. What a relief for me to find a repair facility that I can have total confidence and trust. Meets my standards of excellence 100%. I acknowledge and thank Griffins.
Very professional, knowledgeable, and willing to satisfy the customer!
very courteous while I explained the problem I was experiencing with my car. knowledgeable as to the likely causes of the problem.while effecting the repair and a difficulty arose, went the extra mile to complete it.
The car had carbon in the fuel injection line. Fixed
Not satisfied with so-called "repair."
Friendly, helpful, cooperative, honest.
Excellent. Beyond my greatest expectations.
We had our AC go out while on vacation. Griffins gave us very fast and friendly service to get us back on the road.
Friendly quick service. They were pretty straight forward with what I needed to have done. The place was clean as well. I have experience with fixing cars myself, so I feel like I am at a slight advantage when heading into a shop. These guys were very professional, tech savvy and to the point. The price was average, its pretty hard to find a good deal on auto work these days unless you've got a Dad, Uncle or cousin in a shop, or you just do it yourself. But who has the time, right?
It was my first experience and I was very pleased.
The staff was helpful, informative and gave me quality service within my budget.
The guy, I think his name was Chris, was great! He was helpful and had great customer service. I felt confident with his level of expertise.
Knowledgeable and friendly. Great service with loaner car.
Great service that was quick and close to my office.
Great service; knowledgeable and friendly staff.
Excellent, fast, quality.
The expertise is there which put my mind at ease.
Good service. Quality work. Qualified staff. Recommended by Randy.
Great service, great customer service. Can depend on great mechanical work.
Chris and the team are friendly and make you feel at ease. Competitive, fair quotes and service oriented.
I received good service, but I had to wait along time for a part.
Good service, knowledgeable people.
Great service and pricing.
I have already recommend the shop to a friend.
Chris is a great service representative. He was the reason I returned to have major repairs.
The only drawback is that its a little out of the way for people in my area.
Good service, good prices.
They where very polite, service was excellent and the car got fixed right the first time!!!!!
Great service and friendly staff.
Chris and Craig provided were very polite, and professional. Provided the estimate for the repairs and all the details of the need for the repair. The final job was the same as the estimate. The job was done when it was promised. The car is running very smooth.
Friendly and great communication.
They are trustworthy and timely.
They incorrectly diagnosed problem.
Fair prices....they worked on my car as promised schedule wise.
Poor service. Staff seemed disinterested in my business.
They quoted me one thing and charged me another.
Great customer service and prompt repairs.
Great, friendly service. Very fair pricing. And I never feel pressured or ripped off. They really give me their honest opinion on the urgency of any "surprise" repairs.
They drove me to work since the service was going to take longer than anticipated and did thorough diagnostics to figure out what was wrong with my car.
They seem honest and appear to know what they are doing.
Excellent customer service. All repairs were explained clearly.
The staff are friendly, the office managers know what they are talking about. The mechanic that was working on my car showed me the part that needed replacing and explained what was wrong with it.
I trust the shop.
I like the Service, Courtesy, and Reasonable Cost.
Great communication, reasonable cost.
I came in with out an appointment and had great customer service at the front. I was in and out quickly!
I was very happy with the service and their commitment to making things right.
Service was prompt, they fixed the problem. Explanations of work were clear. Cost estimates were accurate and reasonable.
We'll run shop. And clean.
I like the location and friendly service.
Though my needs were minimal, I was impressed by the courtesy and efficiency of your staff. Of course, Chris knows me and my car from Randy's where I've had it serviced (usually by Jose L.) for over two decades.
They have always managed to fix what ever problem my vehicles had.
Everything is fixed. I feel safe.
My car has a new clutch, but runs worse than ever.
Very good service, polite and respectful personnel.
The front desk representative I spoke with was very welcoming and respectful to a diverse clientele.
They listened to my problem and took care of it.
Their location is not as convenient as other options.
Good service. They seem to be honest. They recommended that I sell the car rather than repair it.
They provide honest, professional service.
They are good.
Fair price for great service.
The Griffin Auto Repair team was knowledgeable, efficient, and friendly.
I am not happy with their inability to find and stop an oil or fluid leak under my 1976 Corvette. Three visits to the shop and bills in excess of $3,000. HAVE DRIVEN THE VEHICLE ONCE SINCE LAST VISIT TO THEIR SHOP..
The work done is good. Prices OK :) Easy to make an appointment and work is done as estimated.
Professional customer service, clean shop and a friendly environment.
These guys are nice, honest, and efficient.
I HAVE RECEIVED EXTREMELY GOOD SERVICE.
Friendly customer service, expert automotive technicians.
Great customer service.
They were quick and efficient.
I have been going to Griffins for many years. Never a problem. My last visit I had some work done. I asked how much it was going to cost to repair a noise in the dashboard. It meant having to remove the dash. I was quoted $700. I declined. When I went to pick up my car I was told they could do it for $400. That didn't sit well with me. Then my wife took her car in to have a noise checked out. She got a call telling her that the neck of her radiator had cracked and she needed a new $900 radiator. When she asked how that happened since there was no problem with the radiator, she was told that while they were checking the radiator hoses, which were not defective, they broke the neck of the radiator. They did not once offer an apology, just a ridiculous bill that they eventually discounted to a "mere" $700.
Great service ---Chris was very helpful.