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Grand Pointe Automotive

(810) 366-3351
94 Verified Reviews
info@grandpointeauto.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

5140 S Saginaw Rd
Flint, MI 48507 USA

AUTO REPAIR EXPERIENCE

  • Aaron Klosterman, Owner
  • Established 1950
  • 3 ASE Certified Auto Technicians
  • 4 Auto Repair Mechanics on Staff
  • 51 Years of Car Repair Experience

Grand Pointe Automotive Reviews

OVERALL RATING

94 Verified Reviews
5 stars
(81)
4 stars
(12)
3 stars
(0)
2 stars
(0)
1 star
(1)
by - Verified Customer July 05, 2017

Thanks for the great service.

by - Verified Customer July 05, 2017

Will return

by - Verified Customer July 05, 2017

Very satisfied.

by - Verified Customer July 04, 2017

After work was completed, gave a list of items that needed to be done and what was most important.

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by - Verified Customer June 27, 2017

Just had an oil change but never take my car anywhere else for repairs.

by - Verified Customer June 26, 2017

My car was unfortunately not repaired correctly the first time and I've had to take it back in for repair again on the same issue. They were super friendly and kept in good communication during the entire process.

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by - Verified Customer June 22, 2017

The work performed appears to be holding thus far. No complaints at this time.

by - Verified Customer June 19, 2017

Very pleased. Must add that repair was not completed as the problem requires follow up after driving for a while.

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by - Verified Customer June 15, 2017

Very professional but yet felt like I was taking my car to a friend to get fixed.

by - Verified Customer June 15, 2017

Done on time. Fast, friendly, courteous service.

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by - Verified Customer June 15, 2017

Best place in town to have your vehicles worked on. I send everyone there.

by - Verified Customer June 14, 2017

The customer service and very fair pricing keeps me coming back, always seems to do good work.

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by - Verified Customer June 12, 2017

We had the engine replaced with a new/used engine. It's too soon to know how the repair will hold up. Aaron was very customer service oriented! That's very important to me.

by - Verified Customer June 12, 2017

The staff was great and took the time to explain everything that needed to be done to my truck.

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by - Verified Customer June 12, 2017

Very professional, yet friendly, respectful. I have been with this business a long time and have never been disappointed

by - Verified Customer June 11, 2017

Friendly staff.

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by - Verified Customer June 11, 2017

I really appreciate the pickup/dropoff service, they take you pretty much anywhere in Genesee County. Seemed like they knew what they were talking about, willing to put on customer parts, and the office/waiting room is really clean and professional.

by - Verified Customer June 08, 2017

Great.

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by - Verified Customer June 08, 2017

Very professional.

by - Verified Customer June 08, 2017

It was great!

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by - Verified Customer June 07, 2017

We have been using Grand Pointe for a few years now. Repairs are always done well, prices are good and customer service is great. On a scale of 1 to 10, I would give them an '11' !!!

by - Verified Customer June 04, 2017

They checked a/c when getting an oil change- no charge!

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by - Verified Customer May 25, 2017

Excellent service and trustworthy.

by - Verified Customer May 24, 2017

The usual fine service.

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by - Verified Customer May 23, 2017

I felt comfortable and I felt like I mattered. I would recommend Grand Pointe Automotive to everyone!

by - Verified Customer May 23, 2017

Clean.

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by - Verified Customer May 23, 2017

Thank you

by - Verified Customer May 22, 2017

I have used this shop for many years and they have always fixed it right the first time. No corners cut.

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by - Verified Customer May 22, 2017

Fast, friendly service.

by - Verified Customer May 17, 2017

I would recommend this show.

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by - Verified Customer May 15, 2017

Work was done quickly and accurately!

by - Verified Customer May 09, 2017

Coffee was out, but Brett is cute; so made up for it.

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by - Verified Customer May 07, 2017

The best!

by - Verified Customer May 03, 2017

I was greeted as soon as I walked in.

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by - Verified Customer May 02, 2017

Every thing was good.

by - Verified Customer April 18, 2017

Nice to work with, prefer this shop over the dealership.

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by - Verified Customer April 17, 2017

I felt that they were honest about future repairs on the car.

by - Verified Customer April 16, 2017

Oil change. Also had a coupon.

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by - Verified Customer April 16, 2017

As always, the work was done quickly and in a professional manner. Grand Pointe is my first choice for auto repairs.

by - Verified Customer April 12, 2017

Great!

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by - Verified Customer March 30, 2017

Timely service.

by - Verified Customer March 28, 2017

Honest price. No price gouging. That's a huge plus for this establishment. Will give return business.

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by - Verified Customer March 20, 2017

I brought my car in for an oil change and to check over anything else needed. They took it in right away and performed everything in great time. I was out in less than an hour. Very friendly and helpful.

by - Verified Customer March 15, 2017

Excellent!

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by - Verified Customer March 14, 2017

Grand Pointe Automotive always seems to go beyond in customer service! Not only did they do the repairs that were necessary, they went a little further and fixed a couple other little things too...at no extra charge! And the friendliness of everyone who works there is absolutely contagious! Thank you so much!

by - Verified Customer March 12, 2017

Everyone was friendly & I appreciated all that they did.

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by - Verified Customer March 08, 2017

I sent my car in and it needed a module but I didn't have the money to fix it, plus the car was 15 years old so I let it go but they were wonderful every step of the way.

by - Verified Customer February 28, 2017

Outstanding service! I would definitely recommend this shop.

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by - Verified Customer February 27, 2017

Very happy! I appreciate the kids area while having to wait!! Everyone is always nice!

by - Verified Customer February 26, 2017

Nice people also great to have a courtesy vehicle to take you where you need to go

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by - Verified Customer February 22, 2017

Had an appt, and the shop didn't keep me waiting. I feel like they do not take advantage of me because I'm a female. If they find a potential problem they don't pressure you to have the work done. Prices for work seem comparable to other shops. Conveniently located to my home, they'll even take you home if you don't want to wait and pick you up when work is completed. Appreciate that.

by - Verified Customer February 20, 2017

Will return.

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by - Verified Customer February 19, 2017

As always...you did a great job!

by - Verified Customer February 16, 2017

Car is okay now.

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by - Verified Customer February 16, 2017

Shop replaced 4 wheel brake pads & rotors. New rotors warped immediately, car had to be returned and have rotors replaced again. Car now satisfactorily repaired.

by - Verified Customer February 14, 2017

Had an oil change...made an appt. All was good.

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by - Verified Customer February 09, 2017

GPA did the needed repair satisfactorily and at the price I expected. Thank you.

by - Verified Customer February 09, 2017

I love the work they do. Everything, every time is on point!

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by - Verified Customer February 08, 2017

The guys and gals at Grand Point Automotive are always friendly, trustworthy, and professional. They go above and beyond for you.

by - Verified Customer February 05, 2017

They do good work.

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by - Verified Customer January 31, 2017

The work is always done in a timely manner. My car is checked over and anything worth noting is mentioned along with an estimate. We will discuss what should be done sooner rather than later and rank all items noted. I am never pressured into having a repair done or something replaced if it's not absolutely necessary.

by - Verified Customer January 25, 2017

The most knowledgeable, friendly, dependable repair shop I have ever been to. I have referred just about everyone I know to Grand Pointe Auto. I love the fact that they have a kids play area in the waiting room! Their free shuttle service takes me anywhere I need to go while their working on my cars.

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by - Verified Customer January 23, 2017

I like going there. I have an older, low mileage Audi. I was worried about finding somewhere it would be treated with genuine expertise and professional care as I intend on keeping it as a future collectible. I am totally satisfied with the repair and maintenance work done, which was somewhat complex, and the friendliness of everyone I met at Grand Pointe. I would recommend this location to everyone.

by - Verified Customer January 19, 2017

They were very nice and explained everything and did not try to make me pay for something that was not needed.

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by - Verified Customer January 19, 2017

Nice place to do

by - Verified Customer January 18, 2017

The repair team needs to make sure they wipe/clean the interior door handles or any place inside the vehicle they touch. In addition, maybe place a clean cloth over the driver's seat as well. I noticed the dirt/ stains every time I pick up my vehicle, but overall, I still highly recommend Grand Pointe to my friends/neighbors. Thank you!

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by - Verified Customer January 15, 2017

Good.

by - Verified Customer August 25, 2014

Very fast, honest service at reasonable prices.

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by - Verified Customer August 25, 2014

Previous service work.

by - Verified Customer August 25, 2014

Affordable, friendly, honest, great customer service. I have taken my car to a lot of maintenance places and have always had problems with the quality/price/customer service, etc. I have no apprehensions when taking my car to Grand Pointe. I know it is in great hands.

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by - Verified Customer August 22, 2014

Great service, knowledgeable repair staff and fair prices!

by August 22, 2014

They are very honest and reliable. They are very nice to me. Quick service.

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by - Verified Customer August 21, 2014

Good service. Friendly. Picked up my car and brought it back to me. Took care of all my problems.

by August 15, 2014

good service

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by - Verified Customer August 15, 2014

Prompt service.

by - Verified Customer August 14, 2014

Price, speed, and professionalism.

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by - Verified Customer July 30, 2014

The mechanics are well trained in automotive repair. Courier service to home is convenient..

by - Verified Customer July 29, 2014

They did a good job in a timely fashion.

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by - Verified Customer July 24, 2014

I reviewed work done on my car over the past 5 years and believe I was ripped off. I'm so glad that I've found GPA&AR for now I believe I'm in safe hands.

by - Verified Customer July 23, 2014

I have my own personal car and my company car serviced thery frequently and they are always polite, timely and reasonably priced.

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by - Verified Customer July 23, 2014

Because Grand Pointe is a friendly and honest places to take your car. They have never failed me yet.

by - Verified Customer July 21, 2014

I have always been impressed with the service I have received. I have recommended Grand Pointe Auto many times already.

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by - Verified Customer July 17, 2014

I have been going there for like 5+ years

by - Verified Customer July 10, 2014

Honest work, they do quality work at a fair price

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by - Verified Customer July 07, 2014

Great service.

by - Verified Customer July 07, 2014

Good service at fair price.

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by - Verified Customer July 07, 2014

Took vehicle in for the entire day. That was 1 entire day I was without transportation I was offered a shuttle by grand point but I could not be shuttled to the fourteen business stops I would have had that day. And after the gentleman brought my jeep home at 7 that night I was told they would need it another day!! I thought I just have you guys a thousand dollars to fix it and now you need more time??? Be puss you goofed it up???

Reply from Grand Pointe Automotive – by grandpointeauto September 12, 2014

Hi Brian, I'm very sorry that you were inconvenienced without your vehicle. I completely understand how frustrating it can be when you are without transportation. Unfortunately with your Jeep this was a software programing issue with the Transmission control module. When we replaced the module it had to be programmed using factory Jeep software (Jeep is the one that controls this software). We had repeated issues with the Jeep software installs. Unfortunately when this happens, all we can do is wait for Jeep to correct their software problem. I feel that we did everything we could like having our techs stay after hours to correct the software issue and picking up and delivering the vehicle to your home to alleviate some of the burden. In the end I understand that even with the extra steps we took to get the problem solved, you were still without a vehicle and that is a huge inconvenience. Please understand that the issue that we had with your Jeep is a very rare occurrence and rest assured that you can put your trust in us for any future auto repairs or maintenance. If you have any questions or concerns, please feel free to contact me anytime (810) 603-1900.
Sincerely,
Aaron Klosterman

7 verified customers did not leave comments but provided these ratings:
by Crystal, Matthew, Jeff, Kristinand 2 other verified reviewers
by 1 verified reviewer

RepairPal Scorecard
93
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
95

Grand Pointe Automotive is a very customer friendly and technically qualified repair facility. This RepairPal Certified shop was established in 1950 and has become a trusted member of the community. This was very apparent in our review of their most recent customers who described this team as knowledgeable, fairly priced, honest, and professional. Not only do they provide great service for your but your car will be taken great care of as well. This location features a team of highly skilled experienced professionals who are ASE Certified and who attend some of the best automotive training available on a regular basis. They are committed to repairing your vehicle right the first time. This training coupled with some of the best automotive tools and computer diagnostic equipment make Grandpointe a great alternative to the dealership. They are capable of repairs that range from advanced computer programming and diagnosis, minor and major mechanical repairs, as well as your scheduled maintenance needs. These repairs are backed by a 12-month / 12,000-mile warranty for your peace of mind. GPA offers a clean comfortable waiting area with coffee, wireless Internet, a kids play area, and TV. Local shuttle service, rental cars, and early bird drop off are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco
  • TECH-NET

MESSAGE FROM THE SHOP

The Flint and Grand Blanc area have trusted Grand Pointe Automotive since 1950! Let us help you get the most out of your vehicle! Free Shuttle service, vehicle pick-up and delivery, Free loaner vehicle, kid friendly waiting room! We are Excellence in auto repair, since 1950!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Grand Pointe Automotive
Not sure the cause
Hello, This is Aaron from Grand Pointe Auto in Grand Blanc.
This could be caused by a number of things IE: out of balanced tires, bent wheel, steering/ suspension issues, warped brake rotors. If you would like us to take a look at it for you, please feel free to contact me anytime. 810-603-1900
Aaron Klosterman
Grand Pointe Automotive
810-603-1900
Hello,
This is Aaron from Grand Pointe Automotive in Grand Blanc. The Chevy Venture is very common for the fuel sending unit to fail. Like stevieray1 stated, this is part of the fuel pump module. These are so common, we stock several of them. As far as the service engine light is concerned, we can scan it for you for free and this will determine when direction to go in next. If you would like I can schedule you an appointment to scan it for you while you wait. We also have a free shuttle service that can run you home or to work if you would like to drop it off. If you have any questions, please feel free to give me a call anytime at 810-603-1900.
Thanks and have a great day! Aaron
Hello,
This is Aaron from Grand Pointe Auto Repair in Grand Blanc. The price will vary drastically. We custom make the lines to the vehicle so it will depend on how much material will have to be replaced and how many lines will need to be replaced. If you would like us to take a look at it and give you an estimate, I could set up an appointment for you. Our phone# is 810-603-1900. We provide towing and a free shuttle service if needed.
Thank you,

Aaron
Grand Pointe Auto Repair
New battery, new plugs w/ .040 gap, new cr...
Hello,
This is Aaron fro Grand Pointe Automotive in Grand Blanc. Have you done a fuel pressure and volume test? I'm curious to see what fuel pressure is during cranking. If you would like, we could take a look at it for you. We do offer towing our you could provide your own towing to our shop. If you would like me to set something up for you, please feel free to contact me anytime. 810-603-1900.
Thanks, Aaron
replace one lightbulb in the headlights.ar...
Our customers ask us that all the time and our techs are often scratching their heads saying "what were they thinking" GM has turned a simple headlamp replacement into a major repair. There are some Cadillac's out there with headlamp bulbs that cost over $200 just for the bulb and 3 hours to install.
If you ever need anything don't hesitate to give us a call.
Thanks,
Aaron Klosterman
Grand Pointe Automotive
810-603-1900
www.grandpointeauto.com
I was driving down road and out of nowhere...
Hello,
My name is Aaron. I'm from Grand Pointe Automotive in Grand Blanc. I see that you are in Flint so you're not far from us. There are a number of things that could cause this condition. If you would like, we could take a look at it for you. We also provide towing if needed. If you would like to set an appointment for us to take a look at, please feel free to contact us anytime. Phone# 810-603-1900. Hours are 8-5 Mon-Fri.
Thank you,
Aaron
Grand Pointe Automotive
3.3 liter V-6, SE Model.
Hello,
This is Aaron from Grand Pointe Automotive in Grand Blanc. There are numerous things that could cause the condition you are experiencing with your Grand Caravan. We do free computer scans if you would like us to take a look at it. A scan will at least get the diagnostic process started and we can recommend what to do next. We also offer a free shuttle service as well as vehicle pickup and delivery if needed. If you would like to set up an appointment or if you have any questions, please feel free to contact me anytime. 810-603-1900.

Thank you,
Aaron Klosterman
Grand Pointe Automotive
810-603-1900
All bulbs good. Changed rear boards. Chang...
Hello,
This is Aaron from Grand Pointe Automotive. We specialize in auto electrical diagnostics and repair. If you would like I can schedule you an appointment to have one of our techs take a look at the lighting issue for you. The rear circuit boards are definitely a common problem on these vehicles but it sounds like you have already replaced them. We will need to test the circuit to find the problem. If you have any questions or would like to schedule an appointment, give us a call at 810-603-1900. We have a large waiting room with TV and WIFI if you would like to wait or we have a free shuttle service that can take you home and pick you up when the car is done.

Thanks,
Aaron Klosterman
Grand Pointe Automotive
all other gears seem to work fine. fluid i...
Hello,
This is Aaron from Grand Pointe Automotive in Grand Blanc.
In the past year we have have some issues with new Ford OEM transmissions right out of the box. I can't tell you what's wrong with it until on of our techs looks at it but it wouldn't surprise me if it has an internal problem.
If you would like us to take a look at it, fell free to contact us anytime. 810-603-1900
Thank you,

Aaron
Grand Pointe Automotive

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