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Gowen's Automotive Repairs

(770) 467-3632
69 Verified Reviews
autorick@bellsouth.net

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

28 Dodd St
Fairburn, GA 30213 USA

AUTO REPAIR EXPERIENCE

  • Rick Gowen, Owner
  • Established 1976
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 90 Years of Car Repair Experience

Gowen's Automotive Repairs Reviews

OVERALL RATING

69 Verified Reviews
5 stars
(52)
4 stars
(13)
3 stars
(0)
2 stars
(1)
1 star
(3)
by - Verified Customer June 13, 2017

Friendly, knowledgeable staff. Repair cost in line with original estimate.

by - Verified Customer June 11, 2017

Great service.

by - Verified Customer June 04, 2017

Keep up the good work job well done.

by - Verified Customer May 24, 2017

Great customer service.

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by - Verified Customer May 22, 2017

Great service. Very professional and friendly.

by - Verified Customer May 21, 2017

The people here were very respectful, timely and convenient to me. I saved hundreds having my Mercedes Benz serviced here vs. the dealership. They will be my new servicemen. Thanks guys!

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by - Verified Customer May 21, 2017

My car is always ready on time. They are very professional, and will explain everything to you.

by - Verified Customer May 18, 2017

This was my first time having my car service here, I was referred. Mrs. Barbara was really nice and very knowledgeable of this business and gave me great customer service and a great deal!!

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by - Verified Customer May 07, 2017

Great.

by - Verified Customer May 07, 2017

Overall, great experience!

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by - Verified Customer April 27, 2017

This is my 3rd time here. I know they do good work, but they are very busy. Its always best to get to this location early. I will continue to have them service my car.

by - Verified Customer April 24, 2017

Very good shop to get work done.

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by - Verified Customer April 13, 2017

Ms. Barbara sweet lady great customer service.

by - Verified Customer April 11, 2017

You make me feel like you care.

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by - Verified Customer April 09, 2017

The customer service was great..the price for my repair was fair.

by - Verified Customer April 02, 2017

Great.

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by - Verified Customer March 26, 2017

Always do a good job or will keep trying until I'm satisfied.

by - Verified Customer March 16, 2017

Great service.

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by - Verified Customer March 14, 2017

Gowen's always performs great work on my vehicles.

by - Verified Customer March 07, 2017

My experience at Gowen's is always the same. Excellent!!!

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by - Verified Customer March 06, 2017

I would definitely recommend to my family and friends.

by - Verified Customer March 06, 2017

Honest people. Have recommended their service dept. to many!

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by - Verified Customer March 02, 2017

Thank you Rick and Ms. Barbara and others for taking into consideration that I only have one vehicle and you fixed my truck in a timely manner. I really appreciate ya'll.

by - Verified Customer February 27, 2017

Best place I have ever had my car repaired at.

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by - Verified Customer February 26, 2017

Nice work

by - Verified Customer February 26, 2017

Thank you for your honesty in the service provided.

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by - Verified Customer February 22, 2017

Professional, competent courteous

by - Verified Customer February 07, 2017

I love Gowen's it feels like family working on your car and you know it will be done right!

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by - Verified Customer February 06, 2017

Arrived 4 evaluation apt. on 2/7/17; office seemed in chaos w/other client issued being discussed in front of us. When they managed to evaluate our issues, said it would take 3-4 hrs., so we chose to schedule an appointment at 8 a.m. on 2/14/17, to leave truck. Upon arrival, I was told it probably would not be ready until next day, when just the previous week, I was told it was only a 3-4 hour job & they would already have parts ordered. Needless to say, there should have been a call made to let us know it could not be worked on that day. Upon returning on Wed., late in the afternoon, the office did seem less chaotic & the truck drives very well once again. Communication with clients seems to be the thing that most needs improvement.

by - Verified Customer February 01, 2017

I was impressed with the experience and the respect afforded me.

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by - Verified Customer February 01, 2017

Best service I have have from an auto shop in many years! Very satisfied customer and will return when I need any other repairs

by - Verified Customer January 23, 2017

Excellent service!

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by - Verified Customer January 22, 2017

I thought you did a very good job. Very respectful.

by - Verified Customer January 15, 2017

Great work, Friendly family company...I will be back if I need any more auto repairs.

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by - Verified Customer January 09, 2017

Great

by - Verified Customer January 05, 2017

I won't let any other shop touch my car. The technicians at Gowens keep my cost to a minimum and advise me of upcoming needed maintenance well in advance to avoid 'emergencies'.

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by - Verified Customer January 04, 2017

I been using Gowen's Automotive for all the repairs on my 2006 Trailblazer since 2014. I am always satisfied with the work done.

by - Verified Customer January 02, 2017

An issue arose from a repair because of a defective part out of Gowen's control. Gowen's personnel have been accommodating and working with me to resolve the repair issue.

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by - Verified Customer December 29, 2016

It was a good experience as always dealing with everyone at the shop.

by - Verified Customer December 28, 2016

Always professional and courteous

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by - Verified Customer December 20, 2016

Awesome people !

by - Verified Customer November 07, 2014

They were very thorough with explaining what was wrong with my vehicle.

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by - Verified Customer July 15, 2014

Very pricey.

by - Verified Customer July 09, 2014

Great service.

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by - Verified Customer July 07, 2014

They did not align my truck well and I had to put new tires in less than 6 months.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Hi Enrique,

Thank you for bringing your frustrations to my attention. My technicians and I always strive to provide the best possible service to every customer. Can you please provide more information so we can better remedy the issue in the future. For example, did you buy tires from us when you had the alignment? And what occurred to need the tires replaced? As I am sure you know an alignment can not prevent the need for new tires if dry-rot is happening or if the tread was already low at the time of the last alignment. I hope we can provide a better service experience to you in the future.

Thank you,

Rick Gowen
Gowen's Automotive Repair, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

by - Verified Customer March 20, 2014

Professionalism. The team explains potential problems and offers solid solutions. Parts are ordered quickly and they use the highest quality. They keep in touch and are honest about work time and what they are doing/have done. They are experienced and it shows. I moved over 35 miles away and I will continue to take my auto to Gowen's.

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by - Verified Customer February 14, 2014

I like their knowledge and excellent repair work.

by - Verified Customer November 14, 2013

Prompt service. Good communication with clients.

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by - Verified Customer November 14, 2013

They keep their ASE certifications up to date and provide free Wi-Fi.

by - Verified Customer October 18, 2013

I felt ripped off.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Dear Mike,

If you will please contact me at your convenience I would greatly enjoy speaking to you. I would like to know what services were provided and how you felt we could have better served your needs. I can be reached at 770-964-2455 or you can email me at autorick@bellsouth.net.

Thank you,

Rick Gowen
Gowen's Automotive Repairs, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

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by - Verified Customer October 17, 2013

Great service, good value.

by - Verified Customer September 30, 2013

I had my car in for service. My wife said the car did not feel right. I had Gowen Automotive Repair investigate. They said that the car was fine, except that it needed a radiator cap ($10). Two days later the car over-heated leaving my wife stranded on I-285. The car sat on the freeway for 45 minutes before AAA can tow it. During that time, the car was stripped of the radio and battery. The thieves tore through the dash board destroying all the knobs and switches in the process. It turns out the radiator and all the hoses was bad. The cap I purchased was also old and degraded. I was very upset.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Dear Edwin,

I am very sorry to hear about everything that happened to your car after it left my shop and am thankful your wife was not hurt during any of the incident involving the thieves. The damage to the radiator cap we sold you most likely occurred when the car overheated. When testing out a cooling system we are unable to test how long a car's hoses will last and can only give recommendations on the last time they were replaced. The reason for this is due to not being able to see inside the hoses as that technology does not yet exist. Thank you, however, for bringing your dissatisfaction to our attention. I strive to always run an honest and dependable auto repair shop and hope to prove this to you now and in the future.

Thank you,

Rick Gowen
Gowen's Automotive Repairs, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

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by - Verified Customer September 06, 2013

First of all the service is professional, all the staff makes you feel like family and the quality of work is outstanding with a price that is very competitive. We love Gowens!

by - Verified Customer July 23, 2013

You guys have knowledgeable and honest mechanics and you are also family oriented.

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by - Verified Customer July 23, 2013

Gowen's does an excellent job in all areas.

by - Verified Customer July 23, 2013

I like the knowledgeable techs, fair pricing. The techs ensure vehicle is roadworthy and bring problems to customers attention.

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by - Verified Customer July 18, 2013

Quality, friendly service.

by - Verified Customer June 28, 2013

Same day service which is best for me because I only have 1 vehicle. They do great work, I never had to return my car due to any service incomplete.

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by - Verified Customer May 24, 2013

Great professional service. Very knowledgeable technicians.

by - Verified Customer April 25, 2013

They offer all sorts of services.

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by - Verified Customer April 04, 2013

Good work, great prices.

by - Verified Customer March 05, 2013

I have been utilizing their services for years and they have been honest w/me and my family. They explain what the problem is with my car/truck and if the problem needs to be corrected immediately. They also let me know what needs to be done at future visits so that I am not blind-sided.

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by February 25, 2013

Great people and great service.

by - Verified Customer February 04, 2013

I only allow Gowens to service my used cars.

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by - Verified Customer February 04, 2013

Good service.

by January 15, 2013

Great service and very professional.

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by - Verified Customer January 03, 2013

They treat you like family and they are very knowledgeable in all that they do.

by - Verified Customer January 02, 2013

From the reception to the mechanics to the repaired vehicle, it was a 100% positive experience.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
93

Gowens Automotive Repairs was established in 1976 and has been providing Fairburn and the surrounding area with quality automotive repair ever since. This shop features an experienced staff that takes their ASE certifications seriously, achieving the ASE Blue Seal of Excellence. We also learned they have made an investment in state of the art diagnostic tools and shop equipment. The combination of knowledge and shop equipment allows this RepairPal Certified shop to offer a wide range of repairs, including minor and major mechanical repairs, check engine light and computer diagnosis and repairs, tires and wheel alignment, emission testing and repairs, as well as your scheduled maintenance needs. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “knowledgeable”, “professional”, and “helpful”. All this work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Car Delivery
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • ASE Blue Seal
  • Bosch Service Network
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Since 1976, Gowen’s Automotive Repair has been meeting and exceeding our customers’ expectations. We believe that doing an honest job for our customers is just good business. We are known as “The Professionals” when it comes to auto repair. Our technicians have the experience, knowledge, and expertise to diagnose and repair your automobile.
In 2008, we became a NAPA AutoCare Center. Doing so has allowed us to always ensure that our customers are provided quality parts as well as a Nationwide 24 months/24,000 mile warranty on parts and labor.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Gowen's Automotive Repairs

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