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Genin's Autocare

(608) 535-5264
150 Verified Reviews
busymo@aol.com

HOURS
07:00
19:00
http://purl.org/goodrelations/v1#Monday
07:00
19:00
http://purl.org/goodrelations/v1#Tuesday
07:00
19:00
http://purl.org/goodrelations/v1#Wednesday
07:00
19:00
http://purl.org/goodrelations/v1#Thursday
07:00
19:00
http://purl.org/goodrelations/v1#Friday
08:00
15:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 3:30pm

ADDRESS

3505 University Avenue
Madison, WI 53705 USA

AUTO REPAIR EXPERIENCE

  • Rick Genin, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 68 Years of Car Repair Experience

Genin's Autocare Reviews

OVERALL RATING

150 Verified Reviews
5 stars
(90)
4 stars
(44)
3 stars
(15)
2 stars
(0)
1 star
(1)
by - Verified Customer October 30, 2017

Very friendly. Loved that it's conveniently located next to Starbucks.

by - Verified Customer October 26, 2017

I feel like I can trust these guys. They do a good job.

by - Verified Customer October 23, 2017

Quick service, explained what you thought was wrong in a way I could understand and were honest with the potential problem.

by - Verified Customer October 19, 2017

Consistently good service!

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by - Verified Customer October 18, 2017

Very friendly and nice

by - Verified Customer October 18, 2017

I have always used Genin's and will continue to do so! It's close to my house, the hours are convenient, they have been taking care of my car for 7 yrs now. No reason to go anywhere else!!

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by - Verified Customer October 16, 2017

I appreciated Keri-Jo's no nonsense approach and although the expense was more than I anticipated or budgeted for, I feel good about my decision to get new tires at Genin's.

by - Verified Customer October 12, 2017

They are THE BEST

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by - Verified Customer October 11, 2017

asked for and received options on a new set of tires, information was complete and price was reasonable, no problem with installation

by - Verified Customer October 09, 2017

Genin's is a very professional and I never feel pressured for unnecessary repairs. The staff are friendly and very accomodating.

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by - Verified Customer October 04, 2017

Excellent! Will be by mechanic in Madison, always.

by - Verified Customer October 01, 2017

Friendly, efficient,
Professional!

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by - Verified Customer September 28, 2017

I was satisfied with the service. The staffs are really nice!

by - Verified Customer September 25, 2017

Genius always goes above and beyond to provide excellent service! Thank you!

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by - Verified Customer September 25, 2017

Genin's was able to do the work on a drop in basis so that our vehicle would be fit for a next day trip to Green Bay.

by - Verified Customer September 24, 2017

Great service

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by - Verified Customer September 20, 2017

Genin's Autocare was very kind and professional. They called me multiple times to update me on what they were finding with my car, and to ask what work I wanted them to do. They explained all the work they were doing in an understandable way.

by - Verified Customer September 17, 2017

It was a positive experience. this is the second big job I've had done.

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by - Verified Customer September 13, 2017

Very professional and friendly personnel. Car work was meticulously done.

by - Verified Customer September 07, 2017

Very happy with the work done, and Keri Jo was excellent with providing me information about all the work I needed done, and what priority it was in. It was a huge help. Happy and relieved to have my car ready and to trust the work done.

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by - Verified Customer September 06, 2017

Easy and quick.

by - Verified Customer September 06, 2017

everyone was great, communication was great, they were timely, open and honest.

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by - Verified Customer September 05, 2017

Always great service.

by - Verified Customer September 05, 2017

I came to pick up my car and there was an extra charge/service above and beyond what I had agreed to. I wasn't too miffed because I probably would have approved it, but it would have been nice to have some sort of explanation for why that service was performed. Also, my light came right back on after I spent $300 on the service. So that's frustrating. But I don't want to come back in to pay more money to fix it.

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by - Verified Customer August 31, 2017

Fast, efficient and friendly service. Thanks!

by - Verified Customer August 31, 2017

Very nice, friendly and helpful staff. It was a pleasure working with them. The work was done quickly and professionally.

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by - Verified Customer August 27, 2017

Everything was to my liking, I have not a bad thing to say.

by - Verified Customer August 27, 2017

It was good, no unnecessary services

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by - Verified Customer August 23, 2017

Simply excellent......

by - Verified Customer August 09, 2017

superb customer service

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by - Verified Customer August 08, 2017

Positive experience

by - Verified Customer August 06, 2017

A great shop! They go beyond what is expected; they reinstalled a little side light that had been pulled out without even telling me about doing it. There was no fee.

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by - Verified Customer August 01, 2017

Some simple repairs. A little pressure to do other repairs, but nothing extreme.

by - Verified Customer July 30, 2017

Thank you for fixing my flat tire. I was disappointed that my spare tire was just left in my trunk and not put back (under) my van. It would have been good to know that this was not part of the service I paid for.

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by - Verified Customer July 27, 2017

Had a motor mount replaced lightning quick!

by - Verified Customer July 26, 2017

Excellent place!!

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by - Verified Customer July 24, 2017

The woman who took my call to set up my service appointment was helpful and professional. She was committed to customer service. The other (younger) appeared to just be doing her job and interested in her phone. I was concerned about the cost; the woman I worked with was clear that, if needed, we could work out a schedule to accommodate my circumstances.

by - Verified Customer July 20, 2017

Although the ride was a little rough, they provided a loaner so that I could go on with my business. I had planned to rent a car which would have added to the cost. I thought $900 was a little high for a Fuel pump replacement. I paid $300 ten years ago on my other Dodge Dakota. I understand inflation and am otherwise happy with the results.

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by - Verified Customer July 13, 2017

I had a series of difficult repairs. Genin's went well beyond what anyone would expect in completing the work satisfactorily. Great service and patience in dealing with the insurance company as well as the frazzled owner--me!

by - Verified Customer July 12, 2017

I really liked that Genin's tried really hard to keep my expenses low. They also kept me up to date with what they were going to do with my car.

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by - Verified Customer July 11, 2017

Great! Honest and super fast.

by - Verified Customer July 09, 2017

No issues, work was performed well and on time.

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by - Verified Customer July 02, 2017

Great job!

by - Verified Customer June 25, 2017

I have only been living in Madison for 10 months and when my car needed breaks, I was a little nervous about which auto shop to trust. I took a chance on Genin's and I was pleased with the service, price, and quality. I will definitely recommend Genin's Autocare as a number one place to get your car repairs.

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by - Verified Customer June 25, 2017

Carrie Jo was great at communicating. Other staff was great and even offered me a loaner car to use. Repair also came in under quoted price.

by - Verified Customer June 22, 2017

Great customer service!

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by - Verified Customer June 20, 2017

Repair on oil leak and rear window

by - Verified Customer June 15, 2017

Told me what I need to know.

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by - Verified Customer June 11, 2017

I have been going to Genin's for years and have had multiple cars worked on there. I've never been anything less that satisfied.

by - Verified Customer June 08, 2017

Very good service

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by - Verified Customer May 25, 2017

Pretty good, had some unexpected expenses.

by - Verified Customer May 25, 2017

As always, they did a great job!

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by - Verified Customer May 18, 2017

Very good service.

by - Verified Customer May 11, 2017

I would highly recommend Genin's Autocare. I had a great experience- friendly, honest, and the free loaner car was a life saver!

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by - Verified Customer May 07, 2017

Top rate people throughout. I trust them completely.

by - Verified Customer May 07, 2017

Everyone was professional and friendly. Your mechanic, Bryce, was incredible and deserves a huge raise!

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by - Verified Customer May 01, 2017

I've been going to this shop for more than 25 years. If I didn't get excellent service, you would not be sending me this survey. They are great.

by - Verified Customer April 18, 2017

Excellent service. Attentive personal. Professional treatment. All around excellent experience. I highly recommend Genin's.

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by - Verified Customer April 18, 2017

Good - thanks!

by - Verified Customer April 17, 2017

The individuals I had contact with were pleasant and courteous. My car is running great.

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by - Verified Customer April 12, 2017

Nothing negative to say. I had slightly-more-than-routine brake work done (rotors, pads, calipers, fluid) and it appears to have been done correctly the first time. It wasn't the cheapest shop I visited, but that's the cost of quality work and quality (NAPA) parts. As I decided what to do and where to go for my brakes, I actually spoke with the owner once or twice- something you can't say about the nationwide budget repair shops.

by - Verified Customer April 12, 2017

Helpful and enjoyable.

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by - Verified Customer April 03, 2017

I had explained the symptoms, and after my vehicle was analyzed, the cause was explained to me with an estimate. Vehicle runs better than ever!

by - Verified Customer April 02, 2017

Feel confident with repairs needed, Keri-Jo is awesome to work with as well as all other employees. Great run shop :)

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by - Verified Customer March 29, 2017

Like always, my experience was excellent.

by - Verified Customer March 29, 2017

Jake was wonderful. He is so personable and explains everything.

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by - Verified Customer March 19, 2017

They always do great work and are so pleasant and professional!

by - Verified Customer March 15, 2017

Good work.

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by - Verified Customer March 12, 2017

I had a very good experience at the shop. The best part was when a lady called me to explain everything that the mechanics had found wrong with my car. She explained each thing separately and thoroughly and also explained the severity and importance of each one being fixed. This gave me the opportunity to adequately prioritize which things needed to be fixed right away and which ones I could wait. She was very accommodating to what I did and did not want to have done with my car and did not make me feel guilty about anything I didn't have done.

by - Verified Customer March 12, 2017

Very impressed by professionalism.

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by - Verified Customer March 07, 2017

Satisfied.

by - Verified Customer March 07, 2017

I've never had to get a lot of work done on my car outside of the small, manageable things like an oil change, so I wasn't sure what to expect. They were fully accommodating to my schedule and the price/time of repair was really good.

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by - Verified Customer February 28, 2017

Well diagnosed and well repaired. Just like the auto service I always get from Genins.

by - Verified Customer February 23, 2017

Ray is the best!

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by - Verified Customer February 22, 2017

I would definitely recommend this shop.

by - Verified Customer February 08, 2017

They were polite, and the work was very good quality! My only complaint was that it seemed more expensive than expected (oil change was a fair price, but minor work ended up costing a lot).

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by - Verified Customer January 31, 2017

Great personalities with everyone there!

by - Verified Customer January 31, 2017

Always good!

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by - Verified Customer January 30, 2017

Good, solid repair shop.

by - Verified Customer January 25, 2017

Our most recent experience involved the shop's investigation of a power steering problem and then a series of follow-up discussions about estimates for future work on related problems. We greatly appreciated the expertise and patience with which the people at the shop explained the nature of the problems and took the time to give us detailed estimates. There was absolutely no pressure to have the estimated work performed. In all, our experience was excellent.

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by - Verified Customer January 19, 2017

Good work. Have been very satisfied with Genin's for a number of years.

by - Verified Customer January 17, 2017

Thanks!

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by - Verified Customer January 16, 2017

Excellent work at fair prices, and friendly staff.

by - Verified Customer January 12, 2017

Referred by a friend and we're very happy with our first experience. Honest about what actually needed to be repaired and what could wait. Refreshing! Very different from local Ford dealer.

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by - Verified Customer January 12, 2017

Great people and service.

by - Verified Customer January 03, 2017

It was good.

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by - Verified Customer December 29, 2016

I had a great experience getting my car serviced here! Everyone was very helpful and explained exactly what was going on with my car. I will continue to take my car to Genin's Autocare.

by - Verified Customer December 21, 2016

Satisfied. Likely to use this place again.

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by - Verified Customer December 20, 2016

My auto care was very well done. The people were all very understanding and showed much care in helping me fix my car.

by - Verified Customer December 19, 2016

I appreciate the friendly service and the desire to please the customer.

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by - Verified Customer December 15, 2016

I dropped my car off at 9am, but all other cars that were towed in throughout the day got serviced instead. I had to call multiple times for updates and eventually had to come back the following day. I understand they were busy, but it was annoying to be forgotten since I called ahead and asked if they'd have time for me that day.

by - Verified Customer December 13, 2016

Always friendly, reliable, trustworthy, and competent. Highly recommended.

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by - Verified Customer November 22, 2016

Always feel I've made the right decision to have Genin's Autocare work on my car.

by - Verified Customer November 17, 2016

Outstanding services.

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by - Verified Customer November 17, 2016

As always, Genin's did a great job with my car. It had something go wrong and they were able to get me in right away and get it fixed the same day!

by - Verified Customer November 17, 2016

Friendly and informative Service Manager!

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by - Verified Customer November 08, 2016

I've been taking my cars to Genins for quite a while; I will continue to do so.

by - Verified Customer November 07, 2016

After checking the air pressure in my tires, a nail was found in one of them. They put in air and said I return for a patch and I didn't need a new tire. I did return and waited a short time for the patch to be applied.

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by - Verified Customer November 01, 2016

I am a long time customer of the shop and value their service, friendliness, and honesty. I often highly recommend this shop to other people.

by - Verified Customer October 31, 2016

Professional.

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by - Verified Customer October 04, 2016

Outstanding.

by October 02, 2016

Competent and friendly staff.

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by - Verified Customer September 27, 2016

Helpful, friendly, efficient and reliable. Well established shop so competence is assumed. Did some extras at no charge too.

by September 22, 2016

Great.

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by - Verified Customer September 22, 2016

Went the extra mile.

by September 21, 2016

The are honest, fast, and friendly. They are a fair price. I highly recommend them :)

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by - Verified Customer September 20, 2016

Under warranty, I had the shop fix something they had fixed before because somehow it broke again. They tried to charge me extra for various things that were repeated (and under warranty) and I had to watch my step and question every part of the way. I felt like I was not trusted and that they did not want to stand behind their work and honor the warranty, but begrudgingly they (kind of) did. Of course they found something else wrong to fix and charge me for so they could at least get something out of me. No way I would ever recommend. Also, prices are extremely high. Another shop quoted me at 40% lower cost to fix. And the warranty gives the option of getting the cost of the botched repair back. However, by time they called me to confirm what was wrong with it, they had already taken apart half my exhaust and started replacing pieces, so I had no choice in the matter. Ridiculous.

by - Verified Customer September 14, 2016

Good communication and service

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by - Verified Customer September 11, 2016

Friendly staff and not ripping off.

by - Verified Customer September 11, 2016

I started going to Genin's when we moved to Madison because it was close and convenient. I will continue to go there because they do a great job, and most importantly, I feel they are honest and I trust them to provide excellent service without trying to sell you services you don't need.

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by - Verified Customer September 08, 2016

Timely fix, quality work, friendly staff.

by September 07, 2016

Prices seem quite steep for standard items like cabin air filters, etc.

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by - Verified Customer September 07, 2016

I had a flat tire. I left the tire and it was repaired within an hour. That is excellent service.

by - Verified Customer September 06, 2016

Have used for last 20 years for convenient service. Fair price and fast service for a smaller shop

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by - Verified Customer September 06, 2016

Great service.

by - Verified Customer May 22, 2016

Helpful knowledgeable and timely

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by - Verified Customer May 19, 2016

Work was performed as specified and finished in a timely manner.

by - Verified Customer March 10, 2014

I'm satisfied and they did everything correctly.

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by - Verified Customer March 10, 2014

I have worked with them for many years. I used to work at a repair shop so I know that their work is good. They are honest. They give free loaners.

by March 10, 2014

Their customer service is wonderful. They are timely and reliable.

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by March 07, 2014

They work on a Saturday and are accommodating. They have great customer service.

by - Verified Customer March 04, 2014

They kind of were expensive but they got it done in a timely manner and they did what they said they were going to do.

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by March 04, 2014

His work is good. His prices are reasonable. He is nice to deal with.

by March 03, 2014

They are very knowledgeable. They are very personable. They bend over backwards for you.

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by - Verified Customer March 03, 2014

They are good, honest workers.

by - Verified Customer March 03, 2014

They have good quality service. They are friendly with good customer service.

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by February 27, 2014

They are an outstanding service provider.

by - Verified Customer February 26, 2014

Quick service and a convenient location. Reasonable prices.

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by February 23, 2014

I think they are honest. They provide a good service. They are smart.

by - Verified Customer February 23, 2014

Very accommodating and do a good job. If something is not wrong, they are honest about it. They look at it and don't charge and charge you. Things are done in a timely manner.

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by - Verified Customer February 21, 2014

It is great service, the employees are great and know what they are doing. After each service, they give you a list of stuff on your car, for immediate attention. It's a family business. They're great in customer service and keep you informed every step of the way.

by - Verified Customer February 20, 2014

They were the only ones to get me in and when I couldn't start my car, they had their shop opened longer. My car was running and couldn't turn it off. Someone stayed past business hours to help my vehicle. After I went there my car still needed work. I am leery that something is wrong with it.

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by - Verified Customer February 20, 2014

They are very honest and I trust what I do is right for the car. They do a good job whenever they do it.

by - Verified Customer February 04, 2014

Dependable and knowledgeable service. Handy location.

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by - Verified Customer January 31, 2014

They are always very friendly, thorough and don't try to tell you there are things wrong with you car that really aren't.

by - Verified Customer January 09, 2014

I can make a #10 recommendation about Genins to my friends (and do) because I've been a customer for many years and would make such a recommendation with the greatest of confidence that none would be disappointed.

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by - Verified Customer December 12, 2013

Genin's fixed my car.

by - Verified Customer November 19, 2013

Can count on a good job.

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by - Verified Customer November 14, 2013

They are always courteous and respectful. They never talk down to me or try to sell me services I don't need.

by - Verified Customer October 09, 2013

I know that I can trust Randy Genin--when he tells me what is wrong with my car, it makes sense and his repair explanation also seems reasonable.

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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
98

Genin's Auto Care has been providing the community of Madison with great quality auto repair since 1992. They operate under the motto "Anything we can do to help", this motto was demonstrated in our unbiased review of their recent customers. Words like honest, accommodating, reasonable, and knowledgeable were used to describe this RepairPal Certified team. Rick Genin, the owner, has assembled a team of highly qualified professionals who combine for over 95 years of experience fixing cars. This team makes sure to keep up with the latest industry technology by attending the ongoing training needed to make accurate, professional repairs to your modern vehicles. An investment has been made in some of the best automotive tools and computer diagnostic equipment to perform a wide range of repairs. These repairs range from advanced computer diagnosis and repairs to tires and wheel alignments. They back their work with a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

We are a 6 bay Napa Auto Care Center, AAA Approved Repair & Repair Pal Certified Repairer.
We have a 2 year/ 24 months Nation Wide Warranty.
We are a available 6 days a week.
Make your appointment now or email Rick at busymo@aol.com.

Thank you!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Genin's Autocare