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Ford Freestar Recall 12V006000

The Torque Convertor Output Shaft May Fail

Recall Details

On certain vehicles, the torque convertor output shaft may fail, resulting in complete loss of power to the drive wheels. This vehicle stalling condition increases the risk of a crash. Dealers will replace the torque convertor to correct this concern. The Ford recall number is 11S25.

Our Quick Take

On some models, the torque convertor output shaft can fail. As a result, the vehicle will suddenly have a complete loss of power.

What Should You Do?

Ford will notify owners of affected vehicles beginning in the second quarter of 2012. There are no symptoms related to this recall. If you don't receive notification and you feel you should have, please contact your dealer. It's helpful to have your vehicle identification number (VIN) when you call.

Drive Train, January 4, 2012

Original Recall from the NHTSA

Model Year(s)
Manufacturer's Report Date
January 4, 2012
NHTSA Action Number
EA09016
Potential Number of Units Affected
205,896
NHTSA CAMPAIGN ID Number
12V006000
Component
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Summary
FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES. THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.
Consequence
THIS CONDITION RESULTS IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING, INCREASING THE RISK OF A CRASH.
Remedy
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTER FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN IN THE SECOND CALENDAR QUARTER OF 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Notes
FORD'S RECALL CAMPAIGN NUMBER IS 11S25. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .
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Recall data provided by the National Highway Traffic Safety Administration