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Express Auto Service

(540) 773-2253
319 Verified Reviews
lorilkean@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

2201 Jefferson Davis Hwy
Fredericksburg, VA 22401 USA

AUTO REPAIR EXPERIENCE

  • Dan Ritchie, Owner
  • Andrew Kean, Service Manager
  • Established 1992
  • 11 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 200 Years of Car Repair Experience

Express Auto Service Reviews

OVERALL RATING

319 Verified Reviews
5 stars
(235)
4 stars
(66)
3 stars
(8)
2 stars
(3)
1 star
(7)
by - Verified Customer October 30, 2017

Ok

by - Verified Customer October 26, 2017

Staff was friendly and courteous. Everything was explained to me clearly. Will definitely return again for service.

by - Verified Customer October 26, 2017

Best shop in Fredericksburg!

by - Verified Customer October 25, 2017

Friendly professional service.

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by - Verified Customer October 22, 2017

Great service

by - Verified Customer October 20, 2017

Roger and Lori are always professional, friendly, and clear in their explanations of the service I am getting. Andy is a wonderful mechanic!

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by - Verified Customer October 18, 2017

Everyone was very professional! I was in and out with no problems.

by - Verified Customer October 16, 2017

I appreciate having a loaner car while mine was being repaired!

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by - Verified Customer October 15, 2017

I needed an oil change and they were able to see me right away and I think for a cheaper cost than other places

by - Verified Customer October 15, 2017

Very good

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by - Verified Customer October 15, 2017

I was very pleased with your service and will definitely recommend to anyone needing your service

by - Verified Customer October 13, 2017

All good except no wiper fluid refill with oil change :-(.

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by - Verified Customer October 13, 2017

I am very pleased with how I was treated. I especially appreciated the fact that it did not appear as if the shop was trying to 'oversell' me on work that did not really need to be performed right now. I took my daughter with me so she could learn more about how to maintain a car and she also found the experience to be quite positive.

by - Verified Customer October 12, 2017

Always treated well

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by - Verified Customer October 08, 2017

Simple oil lube and filter. In and out as promised within an hour.

by - Verified Customer October 06, 2017

Great customer service!

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by - Verified Customer October 06, 2017

FAST, COURTEOUS SERVICE!

by - Verified Customer October 01, 2017

The folks seem to be honest and do good work.

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by - Verified Customer October 01, 2017

I love this place. Only place I trust to work on my car and do State inspections.

by - Verified Customer September 29, 2017

It was good

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by - Verified Customer September 29, 2017

Always a good experience. I depend on Express to keep my truck pn the road.

by - Verified Customer September 24, 2017

If you want to have the best service ever go to Express Auto Service.

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by - Verified Customer September 18, 2017

The best service always.

by - Verified Customer September 17, 2017

Professional and court

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by - Verified Customer September 15, 2017

Fast service

by - Verified Customer September 15, 2017

Great job as always. The lady in the front desk was outstanding. Love going here!

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by - Verified Customer September 13, 2017

It was a very pleasant experience!

by - Verified Customer September 12, 2017

The team went above and beyond providing quality help. Awesome experience.

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by - Verified Customer September 10, 2017

we had an emmissions test done

by - Verified Customer September 01, 2017

I usually get good quick service at Express Auto

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by - Verified Customer August 31, 2017

This shop makes me feel very confident in not only the work/maintenence that they do, but in their ability to treat me as more than just a random paying customer. I've never felt pressured to have extra work done and I always feel like they're honest with me about what needs to be done and when. This is the first time I've lived far away from a trusted shop, owned by family that I've known forever. I am treated the same at Express Auto as I was treated at the family owned shop I'd been going to since I could drive! I recommend this shop to everyone I know!

by - Verified Customer August 24, 2017

Always great work done in a timely manner!

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by - Verified Customer August 23, 2017

I FEEL CONFIDENT THAT I AM GETTING FAIR TREATMENT WHEN I TAKE MY VEHICLE IN TO YOUR SHOP

by - Verified Customer August 21, 2017

As a long-time (short compared to some folks) customer I was not disappointed once again. I will continue to bring my vehicles in as long as i believe I am being treated with respect and not being blindsided.

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by - Verified Customer August 18, 2017

Was great

by - Verified Customer August 17, 2017

Thank you for the service

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by - Verified Customer August 16, 2017

They were very efficient.

by - Verified Customer August 16, 2017

I was able to wait for the service to be completed. It was completed in a timely fashion. I was satisfied with my service

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by - Verified Customer August 15, 2017

I'm happy with the work.

by - Verified Customer August 14, 2017

Great service!

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by - Verified Customer August 06, 2017

Excellent, all arpund, thank you!!

by - Verified Customer August 02, 2017

Great service. Didn't feel pressured into any unnecessary work.

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by - Verified Customer July 31, 2017

Good

by - Verified Customer July 31, 2017

Thank you to everyone especially on emergency status. God bless you

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by - Verified Customer July 28, 2017

Mechanic and staff were very helpful showing us the work that needed to done.

by - Verified Customer July 23, 2017

Great customer service

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by - Verified Customer July 23, 2017

Only place I will go.Great customer service

by - Verified Customer July 21, 2017

Great work.. Great people

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by - Verified Customer July 21, 2017

Great service

by - Verified Customer July 18, 2017

Well pleased with service

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by - Verified Customer July 18, 2017

Great service!

by - Verified Customer July 14, 2017

Quick, Friendly

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by - Verified Customer July 12, 2017

I was called very quickly with an estimate. The work was completed in a timely fashion. The customer service was excellent!

by - Verified Customer July 11, 2017

The staff was Amazing they explained in detail what the issue was with my car and was in and out within the hour.

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by - Verified Customer July 10, 2017

Will continue to have my vehicles serviced at Express.

by - Verified Customer June 25, 2017

Brought my car in, prior to a road trip. My car had an oil change and brakes repaired. Fluid levels were topped off, and tire air pressure checked. Great experience.

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by - Verified Customer June 25, 2017

Love your waiting room.

by - Verified Customer June 21, 2017

Will return again

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by - Verified Customer June 18, 2017

Always a professional and friendly experience

by - Verified Customer June 16, 2017

I love that your personnel are Master Mechanics!!!
Keep up the great work ^_^

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by - Verified Customer June 15, 2017

Excellent service, as always.

by - Verified Customer June 14, 2017

Cheerful personnel. Excellent service. I trust repairs and maintenance performed at Express Auto.

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by - Verified Customer June 12, 2017

Good work and timely.

by - Verified Customer June 07, 2017

Fast, convenient, and professional.

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by - Verified Customer June 07, 2017

Roger always is polite and very informative.

by - Verified Customer June 06, 2017

Awesome service, excellent prices and they work as fast as they can.

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by - Verified Customer June 05, 2017

They did what I needed and there was no charge. Auto Express always takes great care of me. Thanks!

by - Verified Customer June 04, 2017

It is a pleasure to do business with express auto.

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by - Verified Customer May 25, 2017

Very friendly and professional. They do great work!

by - Verified Customer May 23, 2017

Quick service.

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by - Verified Customer May 21, 2017

Express Auto has always treated me fairly and honestly. Dan is running a great business!!

by - Verified Customer May 21, 2017

Long time customer because the quality, courtesy and results are always excellent.

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by - Verified Customer May 19, 2017

Good price with coupons. I love the waiting room area in the back.

by - Verified Customer May 19, 2017

The only place I will take my car to be worked on. Trustworthy, fair prices, & conveniently located.

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by - Verified Customer May 18, 2017

I appreciate the professional service that Express Auto gives to its customers. I recommend EA to my friends and family.

by - Verified Customer May 16, 2017

Everyone at Express Auto Service has been very friendly and helpful. I've come here a few times over the years and I'm never disappointed. Great place!

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by - Verified Customer May 12, 2017

Courteous, quick, solid service. Only place I go.

by - Verified Customer May 08, 2017

All staff are friendly and polite. My car was done on time. I'm happy with the mechanic who worked on my car! It's an A+ over for me!

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by - Verified Customer May 02, 2017

Muffler repair, resulted in objectionable sounds coming from car, especially during idle, sometimes at startup.

by - Verified Customer May 01, 2017

It took more than 4 1/2 hours for tire replacement, front-end alignment and tires balanced.

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by - Verified Customer April 28, 2017

Still waiting for a phone call back on performing needed repairs.

by - Verified Customer April 28, 2017

Great.

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by - Verified Customer April 27, 2017

Great service.

by - Verified Customer April 27, 2017

Well done!

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by - Verified Customer April 26, 2017

I have used Express Auto for many years, and have been very satisfied.

by - Verified Customer April 24, 2017

Always friendly & courteous, always time efficient.

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by - Verified Customer April 23, 2017

This was my second vehicle I've taken to express and am a very satisfied customer. I will continue to bring my vehicle to Express Auto and have already referred three of my friends. Thanks Express Auto.

by - Verified Customer April 23, 2017

Sherry and I always have a happy experience at Express Auto. All staff is courteous and very helpful. Thanks!

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by - Verified Customer April 23, 2017

Great service.

by - Verified Customer April 19, 2017

HAPPY!

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by - Verified Customer April 19, 2017

They always do great work! Only minor hiccup - there was a bunch of grease smudges on my fenders and hood.

by - Verified Customer April 18, 2017

As a customer for the past 10 years +, I never had any complaints.

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by - Verified Customer April 17, 2017

Just had State Inspection and oil/filter change. The car was ready before I even had a chance to doze off.

by - Verified Customer April 14, 2017

Oil change and safety inspection, no surprises but was given a few recommended repair items to think about.

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by - Verified Customer April 12, 2017

I always take my vehicles to this shop. I like how I am treated.

by - Verified Customer April 12, 2017

They made an error with my oil change, but wow, did they make it right! Over-the-top service and response to fix the problem, can't say enough good things!

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by - Verified Customer April 07, 2017

Simple inspection with minor, but appropriate finds. Always enjoy bringing our vehicles to Express Auto!

by - Verified Customer April 06, 2017

I had a very pleasant experience and have and will continue to recommend Express Auto Service to others.

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by - Verified Customer April 06, 2017

Wonderful service.

by - Verified Customer April 05, 2017

Service was great!!!! Fast an efficient especially given the fact I was starving!! Job well done!!!

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by - Verified Customer April 04, 2017

Quality service every time.

by - Verified Customer April 04, 2017

I was very pleased with the overall job performance that I received. It was quick and efficient.

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by - Verified Customer April 03, 2017

Great job as usual.

by - Verified Customer April 02, 2017

The shop was very respectful and helpful! The job took 3-4 hours so they gave us a loaner. Car which worked out perfect for us! Thank for the professionalism demonstrated by all employees there!

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by - Verified Customer April 02, 2017

Good service.

by - Verified Customer April 02, 2017

As far as time to fix my car...I dropped it off for a state inspection. So no real pressure to do the work in timely manner. Initially I was gonna wait, but the wait time was over 2 hours. That is a long time for an inspection.

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by - Verified Customer March 31, 2017

Always like the service even though the shop forgot to rotate the tires like I requested.

by - Verified Customer March 30, 2017

We paid for an overall safety inspection in mid-November 2016 and were not told that the rear brakes were almost gone. As a result, we had to spend $600+ for rear brakes 4 months later. We did receive an apology but I was very disappointed.

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by - Verified Customer March 30, 2017

Very pleased with the service provided.

by - Verified Customer March 29, 2017

I came for a state inspection and there were no problems prior to going there. They told me it would be 45 minutes. Then was told that I had a fog light out after I told the cashier that I had a coupon. They told me they would fail the inspection if I did not purchase the fog light. I was told it would cost 43 dollars and just take a few minutes, this ordeal turned into 2.5 hours.

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by - Verified Customer March 28, 2017

Good experience.

by - Verified Customer March 27, 2017

Always friendly, professional when I come in. Always.

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by - Verified Customer March 27, 2017

The car was repaired, and I received a car to use while mine was being repaired. No inconvenience.

by - Verified Customer March 26, 2017

They called me with what was wrong and gave me a price the first day. Ordered the part and had repaired the following day. Everyone was nice and professional. I have taken my car here once before for a regular service. I have been happy so far.

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by - Verified Customer March 24, 2017

Love this place!

by - Verified Customer March 23, 2017

Always very friendly. Appreciate the wifi and drinks while waiting.

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by - Verified Customer March 23, 2017

Excellent customer service with quality work.

by - Verified Customer March 21, 2017

Great experience.

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by - Verified Customer March 21, 2017

Everyone was pleasant, no pressure, comfortable waiting area.

by - Verified Customer March 17, 2017

Express Auto continues to impress me and provide quality care at quality prices with excellent customer service.

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by - Verified Customer March 16, 2017

Work was completed when promised, while I waited.

by - Verified Customer March 15, 2017

Good work completed in a timely manner.

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by - Verified Customer March 15, 2017

I am always satisfied with Express Auto service.

by - Verified Customer March 15, 2017

very professional, polite, and great customer service.

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by - Verified Customer March 14, 2017

Love going here. I've been coming for five years and I wouldn't take my vehicle to any other place.

by - Verified Customer March 12, 2017

Just had an emissions test done. All good!

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by - Verified Customer March 10, 2017

Only place I take my cars for routine and unexpected repairs. Always honest.

by - Verified Customer March 09, 2017

courteous, clean, pleasant staff
wonderful waiting area w/ drinks and snacks
efficient workers
priced acceptably

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by - Verified Customer March 07, 2017

Walk-in for an emissions test. My car was completed sooner than expected. It took a few extra minutes to check out because one person was doing service writing and checkout in two different places. No repairs were required to pass. I am a repeat customer with multiple vehicles and this was the shortest visit for an emission test I've ever had with Express Auto.

by - Verified Customer March 05, 2017

everything was done as expected. It was ready on time. The staff is great

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by - Verified Customer March 05, 2017

My favorite repair facility.

by - Verified Customer March 02, 2017

My car was ready so fast I wasn't ready to pick it up yet.

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by - Verified Customer March 02, 2017

Quick service on emissions testing.

by - Verified Customer March 01, 2017

Great!

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by - Verified Customer February 28, 2017

We were pleased. The work was completed quickly and right.

by - Verified Customer February 26, 2017

I always bring my car's to Express Auto. They are honest and I never feel like I'm being taken advantage of. I like the family waiting area because it has stuff to keep my kids busy while my car is being serviced.

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by - Verified Customer February 26, 2017

This is the best place to come for your state inspection! They are always polite, respectable, reasonably priced, and quick. I will definitely recommend them to friends!

by - Verified Customer February 26, 2017

Great service, without the pressure sales pitch to sell more services than needed!

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by - Verified Customer February 24, 2017

Excellent service.

by - Verified Customer February 23, 2017

In and out very quickly for a safety inspection. I appreciate the speedy service.

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by - Verified Customer February 22, 2017

I was very satisfied.

by - Verified Customer February 19, 2017

Everyone was very professional and courteous.

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by - Verified Customer February 19, 2017

Service went fast this time. I have had prior experiences that were lengthy.

by - Verified Customer February 19, 2017

The customer service was great. The attendant complimented my daughter and made her feel so special. Thanks!

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by - Verified Customer February 19, 2017

Great! They fit me in.

by - Verified Customer February 16, 2017

Satisfied with work.

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by - Verified Customer February 16, 2017

All of the staff is extremely friendly. Roger is outstanding! Great place, great service!

by - Verified Customer February 16, 2017

This was my first experience at Express Auto and I was very pleased from the initial estimate to the completion of the work.

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by - Verified Customer February 15, 2017

Thanks!

by - Verified Customer February 13, 2017

I came in for replacement of front brakes and an inspection. Was told that it wouldn't pass inspection because one strut was leaking oil. After all the repairs were made, It passed inspection. I was told that the timing belt should be replaced as it was 30,000 over the recommended replacement mileage. I will have that done soon.

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by - Verified Customer February 13, 2017

Awesome!

by - Verified Customer February 12, 2017

I am a regular customer and went in for an oil change. Everything was satisfactory.

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by - Verified Customer February 12, 2017

Fast service.

by - Verified Customer February 10, 2017

Another great experience at Express Auto!

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by - Verified Customer February 09, 2017

The ladies working the front desk were very helpful and quick to respond. The place was clean and service was quick.

by - Verified Customer February 09, 2017

They didn't have my brake pads in stock so I had to wait a bit. The waiting room is comfortable so the wait wasn't terrible.

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by - Verified Customer February 09, 2017

Very good.

by - Verified Customer February 06, 2017

Satisfied!

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by - Verified Customer February 05, 2017

Everyone was very respectful and helpful. The work was done in a timely manner and I was very satisfied with the service I received.

by - Verified Customer February 02, 2017

Work done efficiently and quickly.

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by - Verified Customer February 02, 2017

I have used Express Auto Service for all service and repair on my 2006 Mercedes for the last 6 yrs. I trust they have always been honest with me.

by - Verified Customer February 02, 2017

Respectable staff and excellent work on my car! Very detailed oriented.

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by - Verified Customer February 02, 2017

Easy to do business with this team. Provided no cost loaner while work being done for my convenience. Overall excellent.

by - Verified Customer February 01, 2017

They listened when no other service center would listen to me. Their work exceeds expectations. I will never trust my car to any other service center.

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by - Verified Customer February 01, 2017

I am always treated as if I am a preferred customer. It is always a pleasure doing business with them. Warranty work is always performed when necessary, no questions asked. I am very pleased with their service.

by - Verified Customer February 01, 2017

Good experience.

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by - Verified Customer January 30, 2017

Always great service.

by - Verified Customer January 30, 2017

It was a very delightful experience for a first time customer. The customer service was top notch, no pressuring, just excellent service from beginning to end!

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by - Verified Customer January 29, 2017

Always a pleasant experience.

by - Verified Customer January 27, 2017

One price quote led to a higher price quote. Surprisingly, this was for something the shop knew I needed. The price literally doubled, not cool.

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by - Verified Customer January 26, 2017

Always happy.

by - Verified Customer January 26, 2017

Awesome customer service!

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by - Verified Customer January 26, 2017

This is a good operation. Express Auto goes the extra mile for me when I need them to. I have always been pleased with their work.

by - Verified Customer January 24, 2017

Excellent shop and staff. Also, thanks for the coffee, water, and snacks. Greatly appreciated!

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by - Verified Customer January 24, 2017

Everything was great.

by - Verified Customer January 23, 2017

Great service.

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by - Verified Customer January 22, 2017

Excellent service, quick, and respectful.

by - Verified Customer January 20, 2017

Thanks!

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by - Verified Customer January 19, 2017

Staff was friendly and professional. They are fast and have nice comfortable waiting area.

by - Verified Customer January 19, 2017

I am okay with a general 'inspection' of the vehicle to identify necessary work. Looking for leaks that aren't there (power steering hose) and pulling the air cleaner apart to inspect are unnecessary. This is especially true when the customer is waiting on work to be performed and delays the completion of work requested to be performed.

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by - Verified Customer January 16, 2017

Always fast, friendly and efficient.

by - Verified Customer January 13, 2017

Love this shop. Fair and reliable!

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by - Verified Customer January 12, 2017

Excellent service each and every time!

by - Verified Customer January 12, 2017

I stopped by without an appointment when I noticed that my windshield wipers needed to be replaced. Within thirty minutes and at a minimal fee, the work was completed.

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by - Verified Customer January 11, 2017

The service advisor was very knowledgeable.

by - Verified Customer January 10, 2017

Good service; they do what they say they are going to do.

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by - Verified Customer January 08, 2017

Pre purchase inspection missed a tire pressure warning light and a large gash on the exterior. Email from me to staff asking if the rest of the inspection report (claiming no damages) could be trusted went unanswered.

by - Verified Customer January 05, 2017

Excellent service.

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by - Verified Customer January 05, 2017

Roger and the rest of the staff have always been courteous and professional, and have always provided a correct diagnosis. I having seven vehicles so it means a lot to me to have a vehicle service I can trust.

by - Verified Customer January 03, 2017

Roger was very professional in assisting me with my extended warranty on my 2012 Chevy and saving me a large amount of out of pocket money.

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by - Verified Customer January 02, 2017

Great service.

by - Verified Customer January 02, 2017

Express Auto is a shop that I use regularly with my vehicle and my daughter's vehicle with satisfaction on all the work I had done.

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by - Verified Customer January 01, 2017

Great service as usual.

by - Verified Customer January 01, 2017

I took my car in to have some repairs made. They offered me a loaner car, which was nice. However, I did not need a car, so they gave me a ride home and came and got me when the work was finished. They were polite, friendly, and courteous the entire time. A week later, my check engine light came on, so I took my car back to the shop (a totally different issue). They looked at the car, reset the check engine light, and advised me they found nothing and to boring it back if the light comes on again. There was no charge for this check and reset. They stand behind their work, are professional and courteous, and do a great job. That's why the customer dealer I bought a car from recommended them to me.

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by - Verified Customer December 28, 2016

Always professional and reasonable.

by - Verified Customer December 26, 2016

This shop is very professional. I have been dealing with them for several years, about four years now, and they have always treated me with respect and professionalism. That is why I am a repeat customer.

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by - Verified Customer December 26, 2016

As always, Express Auto properly diagnosed the issues and fixed them at a reasonable cost.

by - Verified Customer December 25, 2016

Took my 2014 Toyota Camry there for the 1st time. Dropped in w/no apt. They had me in and out in a timely manner for an oil change/tire rotation. Plan to go back soon to diagnose noise coming from left front side.

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by - Verified Customer December 25, 2016

As usual, excellent service from diagnosis to remediation of problems.

by - Verified Customer December 22, 2016

Just the best customer service around. That and the vehicle work is pretty darn good too.

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by - Verified Customer December 22, 2016

All repairs done correctly. Car clean when returned to me.

by - Verified Customer December 22, 2016

Great service.

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by - Verified Customer December 21, 2016

They are always helpful and honest.

by - Verified Customer December 21, 2016

More of the prompt professional care.

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by - Verified Customer December 21, 2016

Great service as always.

by - Verified Customer December 20, 2016

I needed a fast service check and oil change before leaving town and Express Auto Service did all that I asked on time.

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by - Verified Customer December 18, 2016

Fine job.

by - Verified Customer December 16, 2016

I was scheduled to have the 11,000 mile check done on my car but had to make a trip to PA before the appointment. I decided to stop in on my way to have the oil checked. They told me they would change my oil and have me on my way within twenty minutes rather than adding oil only to have it changed later in the week and at my expense. I always appreciate their honesty, especially since I am a woman. I never feel they have taken advantage of me. Thank you for your honesty!

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by - Verified Customer December 14, 2016

Express is professional and friendly.

by - Verified Customer December 13, 2016

Super fast and professional.

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by - Verified Customer December 10, 2016

I was absolutely delighted--from the quick response to my online request for an appointment, the prompt friendly service (especially for the comments/report with reference to the Subaru service manual), to the cost and followup!! Very impressive!! Definitely will return and will recommend to friends. Great experience!

by - Verified Customer December 09, 2016

Used coupon and got inspection for free!

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by - Verified Customer December 08, 2016

I was very please with the service and emissions.

by - Verified Customer December 08, 2016

Nice.

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by - Verified Customer December 08, 2016

Have been bringing my vehicles to Express Auto for many years. Very satisfied. Currently have 4 vehicles which I bring in.

by - Verified Customer December 07, 2016

Excellent service as always!

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by - Verified Customer December 06, 2016

I took my vehicle to the Ford Dealership for an estimate of work that needed to be done. I got a very exaggerated list of problems and a inflated estimate to repair. Express explained the scope of work to me very clearly and the work I needed to have done and did not try to sell me on unnecessary repairs. I felt Express's price was very fair and customer service was excellent! I will be back and I will send my family and friends as well.

by - Verified Customer December 06, 2016

Great service and communication.

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by - Verified Customer December 06, 2016

Kind, professional, timely, well priced!

by - Verified Customer December 04, 2016

Everything was as expected - well done! I have always received great work, attention and value. Keep up the good work. Really like the radio ad message. The whole country needs to get in step with that kind of message.

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by - Verified Customer December 02, 2016

Express Auto is the best shop in the area.

by - Verified Customer December 02, 2016

Oil changed in a timely manner.

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by - Verified Customer December 01, 2016

Great place. Go here!

by - Verified Customer December 01, 2016

Always a pleasure bringing my vehicle to Express!

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by - Verified Customer December 01, 2016

Great customer service all the way around.

by - Verified Customer November 28, 2016

Very good service.

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by - Verified Customer November 28, 2016

Great service as usual.

by - Verified Customer November 28, 2016

Great to have a place that can take care of my automobile service.

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by - Verified Customer November 27, 2016

Service writers are first class.

by - Verified Customer November 27, 2016

I always get great service and Roger and staff are A1. Trust is everything in your business.

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by - Verified Customer November 27, 2016

When I need great diagnostic work done, this is always my first choice of shops.

by - Verified Customer November 27, 2016

My car was finished really quick which is greatly appreciated!

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by - Verified Customer November 25, 2016

So helpful and put my mind at ease! Thank you for quality work at a good price.

by - Verified Customer November 25, 2016

Great.

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by - Verified Customer November 24, 2016

Clear communication as always.

by - Verified Customer November 21, 2016

Great.

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by - Verified Customer November 20, 2016

We wouldn't use any other repair shop.

by - Verified Customer November 20, 2016

Express Auto services all of our vehicles. It took us many years to find a shop we trust to do good work for a fair price, and we feel Express Auto has done just that. Andy, Roger and Lori are always accommodating in working us in and getting our vehicles back on the road as soon as possible. Hands down best auto repair shop around.

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by - Verified Customer November 18, 2016

Courteous, friendly and quick.

by - Verified Customer November 18, 2016

I've been coming there for the past 6 months and will continue due to the friendly workers. The workers behind the counter take the time to explain and make sure they do a thorough job on all the repair jobs I have requested. They also make recommendations.

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by - Verified Customer November 17, 2016

Express auto has been taking car of my vehicles for over 10 years. They have earned my trust.

by - Verified Customer November 17, 2016

Had a oil change done. It took less then 30 minutes and they looked pretty busy that day.

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by - Verified Customer November 16, 2016

They are always awesome to work with!

by - Verified Customer November 15, 2016

I know I can trust these folks to tell me the truth. They gave me options and a fair price.

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by - Verified Customer November 14, 2016

Always pleasant and I feel good when I leave knowing they fixed my car.

by - Verified Customer November 13, 2016

They were very helpful and accommodating. They fixed not only our car but our visiting son's car as well.

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by - Verified Customer November 11, 2016

Price varied from quote to actual work. Was told work would take 2 hrs, but it took almost 5 hrs and no one gave updates.

by - Verified Customer November 10, 2016

Was pleased with the work.

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by - Verified Customer November 10, 2016

I've been using your shop for the last 16 years. I wouldn't come back if you didn't do a great job.

by - Verified Customer November 07, 2016

Excellent service!

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by - Verified Customer November 06, 2016

We always have good experiences here. We appreciate the friendly service, the free coffee and water, and the welcoming atmosphere. We will continue to recommend Express Auto to all our friends and acquaintances.

by - Verified Customer November 04, 2016

Good service. Everything explained to me.

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by - Verified Customer November 03, 2016

Great service, great people.

by - Verified Customer November 03, 2016

They are nice.

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by - Verified Customer November 03, 2016

Great work and professionalism!

by - Verified Customer November 01, 2016

Job well done.

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by - Verified Customer October 02, 2016

Fast and friendly service.

by - Verified Customer September 30, 2016

Fine.

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by - Verified Customer September 29, 2016

I have been to many other service places and Express is by far the best!

by September 29, 2016

Friendly and fast.

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by - Verified Customer September 29, 2016

Very professional and helpful.

by - Verified Customer September 29, 2016

After doing a safety and emissions check on my vehicle, Auto Express contacted me with a laundry list of things that needed repair. I gave my okay on some, but not all the repairs and was given a total of $453. The next day I received a phone message stating my car repairs were done and I could call them. I instead arrived to pick up my car where I was given a total of $639. They stated they had already done one of the the repairs prior to calling me about all the necessary repairs. The person I was dealing with "helped me out" by removing the labor costs from them unapproved repairs. Since when did mitigating or trying to fix an error equate to "helping me out"?

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by - Verified Customer September 28, 2016

Always great. Friendly, informative, and fast!

by - Verified Customer September 27, 2016

Quick service, courteous and friendly staff, and they were willing to work around my changing schedule.

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by - Verified Customer September 27, 2016

I had come in for an oil change and they filled my window washer fluid and I had asked them not to as I have a specific kind I like to use. When I got into the car they had filled up the fluid and when I used it on my window it gelled up on my window to the point I could not see out of it when I called the guy on the phone, he was really rude to me telling me it's my fault . I was calling to ask how to get the gel off.

by - Verified Customer September 26, 2016

Quick service.

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by - Verified Customer September 25, 2016

Very friendly and their waiting area is extremely homely and inviting.

by - Verified Customer August 25, 2014

I have been there two times for emission tests on the recommendation of two different dealers and have been more than satisfied each time. They are fast and efficient and reasonably priced.

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by August 24, 2014

OK

by - Verified Customer August 22, 2014

I've been using them for years and have been always satisfied with them.

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by August 21, 2014

Friendly, prompt service.

by - Verified Customer August 21, 2014

Service is fast; waiting area comfortable; techs provide cursory explanation; sometimes technical recommendations are marginally/minimally correct and sometimes incorrect; also additional useful information could be provided that is not, such as when an inspection is performed if it appears that service will be required prior to next inspection, it would be good to highlight this.

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by - Verified Customer August 20, 2014

Very pleasant people, I did not have to want long.

by - Verified Customer August 20, 2014

They always provide excellent service.

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by - Verified Customer August 20, 2014

I feel I dealt with very professional people.

by - Verified Customer August 20, 2014

I have been very pleased with the service that I have received.

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by - Verified Customer August 20, 2014

I trust them, the work performed is good, convenience.

by - Verified Customer August 19, 2014

I have been a customer for past 14 years and have always experienced professional and excellent auto care and customer service.

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by - Verified Customer August 19, 2014

Prompt, courteous, knowledgeable.

by - Verified Customer August 18, 2014

Good service and friendly staff.

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by August 18, 2014

Good service, good prices, courteous and knowledgeable staff.

by - Verified Customer August 15, 2014

They are great.

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by - Verified Customer August 13, 2014

Friendly and quick service.

by - Verified Customer August 11, 2014

Courteous and fast service.

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by - Verified Customer August 10, 2014

I have been taking my car to Express Auto for many years and have always found the service, knowledge and personnel exceptional. Dan Ritchie is a man of integrity and runs his business that way. I always trust the judgement of the technicians and have been very satisfied with their work.

by - Verified Customer August 08, 2014

Good service, they found the real reason for why my car was broken something that the dealer didn't find.

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by August 06, 2014

Long history of having my vehicles well serviced at Express auto service.

by - Verified Customer August 06, 2014

Always get the best service. I trust them completely.

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by - Verified Customer August 05, 2014

They take great care of me and my car.

by - Verified Customer August 03, 2014

Prompt service. Great attention to detail.

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by August 03, 2014

Great, friendly service.

by - Verified Customer August 01, 2014

Honest, excellent work.

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by - Verified Customer July 25, 2014

I trust them.

by - Verified Customer July 23, 2014

I needed emissions on my truck. Tag renewal time & didn't know. I called them late in the evening & they still got me in & done faster than estimated time without attitude. Nice place. Nice people.Hard to find that anymore.

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by - Verified Customer July 18, 2014

Great service and friendly staff.

24 verified customers did not leave comments but provided these ratings:
by Steve, David, Keith, Rick, Torey, Adam, Gail, Deborah, Paul, Sarah, David L, Gilberto, James, Maryann
by Paula, Quentin, Mike, James, Donna, Lori, James, Bill, Elizabeth, Katie

RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
97

Express Auto Service was established in 1992 and has been providing the Fredricksburg community with great customer service and quality dealership level repairs ever since. Our unbiased review verified this RepairPal Certified location has established itself as a well respected & loved member of the community. This team was described to us as friendly, quick, knowledgeable, and professional. Not only does this team do a great job taking care of you, they also are highly qualified to take care of your vehicle as well. The investment has been made in the training, tools and equipment, and the ASE Certified staff that is takes to provide superior service for your modern vehicle. They are able to offer services ranging from quick lube service, advanced programming and computer diagnosis, minor and major mechanical repairs, tires and wheel alignment, as well as your scheduled maintenance services. For your peace of mind they back their work with a 24-month / 24,000 mile warranty. Loaner vehicles, rental cars, local shuttle, Saturday hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • NAPA
  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

Express Auto Service's goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Dan and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car's repairs.

Whether your vehicle is in need of repairs or scheduled maintenance, Express Auto Service is the best place to come for quality, service, integrity and prices that will get you back on the road, quickly and affordably.

Express Auto Service provides services for all makes and models, both import and domestic. Express Auto Service is proud to use cutting edge diagnostics tools. When used in conjunction with our up-to-date information systems and constant training and certification, we're able to pinpoint both drivability and electrical system failures in the most cost-effective manner possible.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Express Auto Service

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