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European Motor Cars

3440 Spring Mountain Rd, Las Vegas, NV 89102 Map & directions

Call Now: (702) 789-6582

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About European Motor Cars

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
97
Tools & Equipment (?)
92
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

During our certification process, we found European Motor Cars to be an outstanding shop. They have a very experienced team of technicians, all of whom have backgrounds that include factory training for the European vehicles they specialize in. This solid background is supplemented by regular update training provided by several high quality organizations. The shop also has an excellent selection of the same factory scan tools and diagnostic equipment you will find at the dealer. This impressive combination of expertise and tooling allows for quick and accurate diagnoses and repair. Family owned and operated, they have been serving the Las Vegas area since 1996.

Message from the Shop

Our shop has factory trained technicians, we install original equipment parts, and we provide a 40 month/40,000 mile warranty. We have a shuttle service to and from. We are a dealer alternative for your automobile needs. We perform extended warranty repairs.

Auto Makes We Service

Audi BMW Jaguar
Land Rover Mercedes-Benz Mini
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Wash Child Friendly Coffee Early Bird Dropoff
Financing Gas/Diesel Heated Waiting Room Military Discount
Open Saturday Parts/Accessories Rental Car Senior Discount
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 9 verified reviews (11 total)

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European Motor Cars
Verified Customer
October 25, 2012

Very courteous, flexible and helpful.

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European Motor Cars
Verified Customer
October 23, 2012

Prior to getting work done, we would get a check done with other repair shops and dealerships. We were always pleased with prices, type of work, and completion. Very professional is the way we look at them. I think that's covers it. They are always in the range of fair pricing. I'm just very pleased with them.

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European Motor Cars
Verified Customer
October 16, 2012

The cost of the ABS module was to high. I bought it over the internet for 40% of the price you gave.

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European Motor Cars
Verified Customer
October 13, 2012

EMC stands by their quality workmanship. Being fairly new to Las Vegas, I am very pleased to have found them. My X5 runs well and looks spanking new every time it leaves the EMC shop. Thanks to all the dedicated technicians.

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European Motor Cars
Verified Customer
October 10, 2012

I travel from Los Angeles to Las Vegas to have any serious maintenance or repair problems done by E M C that's how much I think of their Repair and Maintenance facility! Ken

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European Motor Cars
Verified Customer
October 10, 2012

I was impressed with the knowledge and apparent experience in diagnosing the unique issue I was seeking to have repaired.

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European Motor Cars
Verified Customer
September 25, 2012

YOUR SHOP FAILED TO FIND A BAD REAR WHEEL BEARING

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European Motor Cars
Verified Customer
September 19, 2012

they even give advice for extended warranty at other places. very satisfied with this repair service place

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European Motor Cars
Verified Customer
September 15, 2012

Competent mechanics, but they are looking to stretch the job out to get as much as possible out of your visit.

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European Motor Cars
September 28, 2012

I've lived in Las Vegas for nearly six years now, and during that time, I've taken my 5-Series BMW to at least 5 different shops in the area. I'm a very picky customer and I also like to compare shops from time-to-time to make sure I am really getting the best service and the best deal possible.

In my opinion, European Motor Cars is place in Las Vegas to get work done on a BMW! When I go anywhere else, I always end-up paying too much or come away disappointed with the repair and/or the service.

Recently I've moved to Summerlin and still EMC was happy to have their driver take me all the way out to my house, after dropping off my car, AND they also picked me up again from my house when my vehicle was finished.

...but here is where EMC really showed themselves to be a phenomenal, customer-oriented, business:

Recently, they have not fixed my car in the best way possible.

So why does this make them a phenomenal service center?

...Because they called me the next day, and they made it right by me!

GOOD LUCK GETTING THAT KIND OF SERVICE FROM ANY OTHER BMW-SPECIALIZED REPAIR CENTER IN LAS VEGAS!!!

Keep in mind though, that while I'm a very picky customer and I know a little bit about my car (I sometimes do repairs on my car myself, when I have the time and energy), I am not one of THOSE people that thinks, "the customer is always right."

If all customers were always right, a few greedy ones would run every good business into bankruptcy with their idea that they are entitled to get everything for free, if they only yell enough.

...as I said, I am not one of THOSE customers (and you shouldn't be either).

Even so, when I left EMC after the most recent repair, I expressed dissatisfaction with the way in which they had serviced my car this time.

My car was running well and the original problem was eventually fixed completely, but I felt they could have handled the repair better.

I left the shop thinking I would definitely have to go somewhere else, the next time my car has a problem or needs to be serviced.

I had driven away. They already had my money at this point. They could have just written me off as a troublesome customer.
...but they didn't.

The office manager (who is in fact, more of the Chief Operations Officer :-), discussed my case with the owner during the night, and she called me the next day to make it right and win me back!

To me, the way in which they handled this disagreement, speaks about how professional and dedicated they are to giving their customers excellent service!

Any auto repair business, can seem friendly and helpful when everything is going well, but the quality that separates the best from the rest, is how the business deals with problems, contention and dissatisfaction.

European Motor Cars (EMC) is world-class !!

If you live in Las Vegas, drive a BMW, and want to save a little bit of money but still get top-notch work done on your car, you should not take your bimmer anywhere else!

p.s.
They work on lots of other makes of cars, besides BMWs.

I personally cannot talk about how well their Techs service other makes of car, but I'm sure they are just as skilled in working with all the other makes they specialize in.

To me, exceptional customer service is much more difficult to find in an automotive repair shop, and since EMC has this, I would seriously consider going to them with ANY make of car.

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European Motor Cars
July 09, 2011

Great owner and service. Very honest and spot on with estimates. Pick up and drop off service is a great perk. Always get back a clean car that runs great. I have taken my MB SLK's there and also a Jaguar I had awhile back. Much better prices than the MB dealer. Not elegant or high class waiting area, but the ride home is much more pleasant than sitting in a crowded room watching CNN all day with old coffee.

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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(702) 789-6582

Auto Repair Experience

  1. Shelina Dunphy, Manager
  2. Established 1996
  3. 5 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 105 Years of Car Repair Experience