RepairPal is the leading provider of auto repair and maintenance services and information for consumers. RepairPal is a Force for Good in automotive repair, and their mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by RepairPal for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

The RepairPal Certified Network of shops and dealers is the largest network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

EFG Companies offers broad ranges of vehicle protection plans by providing consumers coverage options ranging from a basic limited powertrain protection plan to exclusionary coverage. With EFG’s dedication to promoting a positive overall customer experience, you know that your claim at one of RepairPal’s 2500+ shops is handled quickly and with care.

RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by EFG Companies.

When you go to repairpal.com/efg and enter your zip code and vehicle make, you’ll be taken to a directory of RepairPal Certified shops in your area. Here, you can see addresses, phone numbers, star ratings, and the current open/ closed status for the shops listed.

From here, you can click on a shop and be taken to their complete profile page, which includes their hours of operation, information on their service warranty, when their next available appointment is (along with the ability to schedule an appointment), and a complete list of verified customer reviews.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

Rental benefits are available on covered failures only for plans that offer the rental benefit. Please refer to your contract to confirm eligibility and or specific car rental coverage details.

Get in touch with a EFG Agent for more information at 1-800-527-1984.

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty. The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase.

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at operations@repairpal.com.

*EFG Companies is not responsible for the price guarantee/warranty, the repair guarantee or any charges or costs pertaining to the repair of your vehicle.

If you have a question or need assistance, please let us know how we can help! You can reach us at operations@repairpal.com.

The repair shop will need to call this phone number to submit a claim: 1-800-527-1984.

The Drive Forever powertrain plan offers towing reimbursement for up to $75 dollars per occurrence for a covered mechanical breakdown. For all other contract types, you will be protected by Roadside Assistance. These benefits include towing for a mechanical breakdown, flat tire change, jump starts, vehicle fluid delivery, lockout assistance and concierge services.

Please call this number for more information: 1-800-527-1984.

EFG contract holders can login here.