RepairPal is the leading provider of auto repair and maintenance services and information for consumers. RepairPal is a Force for Good in automotive repair, and their mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by RepairPal for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

The RepairPal Certified Network of shops and dealers is the largest network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

RepairPal is DOWC's exclusive partner for repair and service, and are aligned in their mission to give consumers trustworthy service, quality, and fair pricing in caring for their vehicles.

Learn more about DOWC and RepairPal here.

RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by DOWC.

When you go to repairpal.com/dowc and enter your zip code and vehicle make, you’ll be taken to a directory of RepairPal Certified shops in your area. Here, you can see addresses, phone numbers, star ratings, and the current open/ closed status for the shops listed.

From here, you can click on a shop to see their RepairPal profile page, which includes their hours of operation, information on their service warranty, when their next available appointment is (along with the ability to schedule an appointment), and a complete list of verified customer reviews.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

RepairPal Certified shops begin by completing a thorough diagnosis of your vehicle, which typically involves a combination of visual inspection and the use of scan tools that can detect problem codes.

It’s important to give the shop as much information as possible when bringing the vehicle in, including, but not limited to: * Any unusual sounds * Any change in vehicle performance or handling * Whether the issue is persistent or intermittent * Any dashboard indicators that have been present * When the problem occurs (cold engine, above a certain MPH, etc)

Visit repairpal.com/dowc to find and book an appointment online at a repair shop near you. Once your vehicle is at the repair facility, they will then contact DOWC to verify if the needed repair is covered under your policy. The shop can file the claim by calling 201-777-1000 or by filling out the claim form found here. Please note that all work done without prior authorization from DOWC will result in denial of coverage and will not be reimbursed or otherwise paid by DOWC.

If rental reimbursement is part of your coverage, your provider (DOWC) reimburses your rental expenses resulting from a breakdown that causes your vehicle to be inoperable or unsafe to drive and necessitates it being held for eight hours or more by a repair facility for a covered repair, as outlined by your service contract. Not all contracts offer rental reimbursement, so you'll want to refer to your policy to be certain.

If you can't locate your contract, DOWC would be happy to email you a copy of your contract detailing this information. Please request a copy by emailing DOWC Support or contact them by phone at 201-777-1000.

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty. The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase.

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at dowc@repairpal.com or 1-877-287-5234.

*DOWC is not responsible for the price guarantee/warranty, the repair guarantee or any charges or costs pertaining to the repair of your vehicle.

If you have a question or need assistance, please let us know how we can help! You can reach us at dowc@repairpal.com or 1-877-287-5234.

You'll want to check your individual Vehicle Service Contract for details. Your contract includes a comprehensive list of the components that are or are not covered, under What Is Covered and What Is Not Covered, within the contract pages. If you don't have a copy of your policy handy, you can call DOWC at 201-777-1000 and they should be able to help.

Most Vehicle Service Contracts include towing of up to 50 miles at no cost. Any additional mileage will be your responsibility and payment for that portion must be made by you at the time service is rendered.

Additional roadside assistance services are available to you at no cost could include battery jump start, flat tire change, and locksmith services. Delivery of fuel, oil, and water is also available as a covered service, though the cost of the materials themselves would be your responsibility.

Roadside assistance is available 24/7, 365 days a year. Call 1-855-411-6648. If the vehicle was purchased through U.S. Auto, call 877-578-3564.