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Douglas Automotive - Fox River Grove

(847) 232-8902
119 Verified Reviews

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

416 Northwest Hwy
Fox River Grove, IL 60021 USA

AUTO REPAIR EXPERIENCE

  • Josh Sheiblein, Manager
  • Established 1993
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technicians
  • 27 Years of Car Repair Experience

Douglas Automotive - Fox River Grove Reviews

OVERALL RATING

119 Verified Reviews
5 stars
(93)
4 stars
(18)
3 stars
(7)
2 stars
(0)
1 star
(1)
by - Verified Customer November 06, 2017

They were professional, courteous and repairs were done on time.

by - Verified Customer October 20, 2017

Excellent

by - Verified Customer October 15, 2017

Excellent the entire process was painless and the pricing, service was the best. I will always go back!! Best experience I ve ever had with an Automotive Shop. Extremely satisfied and proud to do business with Douglas Automotive.

by - Verified Customer October 13, 2017

I have had several cars and trucks worked on I have always been happy

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by - Verified Customer October 09, 2017

Friendly service and timely but my car may not have been fixed. Had to bring the car back

by - Verified Customer October 08, 2017

Courteous people, great service...easy in an out!

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by - Verified Customer October 06, 2017

I have been with the work completed and they even fit in a last minute oil change.

by - Verified Customer October 05, 2017

Excellent work. Shop was professional as expected and have a great over-all skill set for many repairs and projects.

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by - Verified Customer September 14, 2017

Very Professional

by - Verified Customer September 12, 2017

Good fast equal price to dealer and much more convenient

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by - Verified Customer September 01, 2017

Douglas Automotive was prompt and courteous. I will definitely use their repair shop again.

by - Verified Customer August 28, 2017

Honest with Integrity really does say it all about you guys.

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by - Verified Customer August 23, 2017

Thank you to Eli, my high performance show car is finally running right for the first time in a very long time and it is all because of him!!!

by - Verified Customer August 22, 2017

They helped me when I needed it, very friendly and a great policy to boot

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by - Verified Customer August 08, 2017

I love how well they communicated what was happening with my car through out the whole day.

by - Verified Customer July 17, 2017

I called cold and was pleasantly surprised by the employee (Frank, I believe) when discussing my car issue and extenuating circumstances of needing the car turned around quickly. My first experience was pleasant and will definitely use you again.

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by - Verified Customer July 16, 2017

Nice work!

by - Verified Customer July 07, 2017

Work was done fast and customer service was excellent.

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by - Verified Customer June 26, 2017

Josh is a true professional. Great shop!

by - Verified Customer June 21, 2017

The people were very friendly, courteous and knowledgeable.

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by - Verified Customer June 06, 2017

The guys at Douglas are great - professional, experienced and extremely nice. Highly recommend them!

by - Verified Customer May 23, 2017

I have gone to the FRG Douglas location 3 times now to have my car serviced and each time I have been extremely satisfied. Josh also greets you with a smile and remembers you. I think the customer service is awesome.

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by - Verified Customer May 23, 2017

I had others try to identify and correct the problem with my truck. After driving my vehicle Josh at Douglas laid out a few steps it may take to focus in on the issue, in a few short hours they found the problem and were getting the parts. These guys knocked it out of the park. A problem I had been messing with for 6 months was in and out in a few days. I couldn't be happier.

by - Verified Customer May 17, 2017

Very Honest, caring and reputable!

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by - Verified Customer March 31, 2017

Came in on a Saturday afternoon, I usually would change my own oil, but it was too cold. I found an oil change special online and I could not be happier with the service. They made me laugh when I let them know I changed the breaks myself and after the fact I was told they checked them and they were spot on. If I need any other repairs that I don't have time to do myself, I will bring my car back. Also, it was great that I was told about some issues I was already aware of and told what could wait. I will recommend Douglas to anyone needing a repair.

by - Verified Customer March 24, 2017

I would like to thank Bob for getting my car fixed and on the road again as I do need my car for work and the price was very fair thank you bob

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by - Verified Customer March 10, 2017

Initial service was ok. The fact I had a flat tire the next day did not instill the most confidence but they were willing to make it right which was great.Even dropped off my car at my house for me. I appreciate them inspecting for other issues.

by - Verified Customer March 07, 2017

Douglas Automotive is my go-to repair shop - the Techs are great, the manager Josh always explains what is being done and why and the prices are fair.

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by - Verified Customer March 02, 2017

Good service.

by - Verified Customer February 27, 2017

Awesome place. Great service both customer and car!

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by - Verified Customer February 20, 2017

My 2006 Jeep Liberty was in bad shape. To the point where I feared for my life driving down highways. Douglas Automotive did everything they promised.

by - Verified Customer February 06, 2017

Courteous and convenient service.

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by - Verified Customer January 24, 2017

It's nice to have a professional I can trust.

by - Verified Customer January 19, 2017

Outstanding service, car was ready earlier than promised!

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by - Verified Customer January 19, 2017

As good as anyone can expect.

by - Verified Customer January 17, 2017

Excellent, quality work as always...a class organization!

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by - Verified Customer January 05, 2017

Great Shop!

by - Verified Customer December 28, 2016

Good shop.

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by - Verified Customer December 20, 2016

Would definitely recommend this shop to everyone!

by - Verified Customer December 20, 2016

As always - Douglas offers superb service!

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by - Verified Customer December 15, 2016

Disappointed that there was a $20 coupon out there & we didn't get to use it! Told us about it after we paid.

by - Verified Customer December 14, 2016

Very good experience.
Thanks!

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by - Verified Customer December 07, 2016

All went as promised. It's great having heat again.

by - Verified Customer December 05, 2016

They went over and above to help me on a very busy day for them. The integrity that is evident at Douglas is what will keep me coming back. I'm grateful I found them!

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by - Verified Customer November 22, 2016

Thanks

by - Verified Customer November 20, 2016

Great service, the guys were very professional and helped me tremendously.

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by - Verified Customer November 13, 2016

The staff are courteous and knowledgeable. The waiting room is clean. I always recommend Douglas Automotive when the topic of car repair comes up. I've never felt ripped off whenever I've gone there.

by - Verified Customer November 13, 2016

Happy.

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by - Verified Customer November 09, 2016

Thanks

by - Verified Customer November 09, 2016

I've been going to Douglas for a number of years and have visited the other 2 locations - this was first time at FRG, which is closer to my home. They were very friendly, helpful, and fixed 2 issues on my car that I had mentioned before but this time the problems were resolved. And not only did they give me a ride home, but they also came back to get me when my car when was finished - excellent customer service!

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by - Verified Customer November 01, 2016

Excellent service.

by - Verified Customer November 01, 2016

Thanks

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by - Verified Customer September 23, 2016

Called at 2 o'clock Saturday broken down on the side of the road and Douglas automotive towed my car within 30 mins and had my car fixed before 2 o'clock Monday. Doesn't even sound real but i am proof it is.

by - Verified Customer September 16, 2016

clean shop and friendly staff.

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by - Verified Customer September 15, 2016

Quick great friendly service!

by - Verified Customer September 13, 2016

Very nice, helpful and honest service. Glad to have found them and would easily recommend them to family and friends.

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by - Verified Customer September 12, 2016

Super happy. My car was done same day, and the customer service was top notch.

by - Verified Customer September 12, 2016

Very friendly, service was good and very reasonable.

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by - Verified Customer September 07, 2016

Good communication of the work that was needed.
Accurate delivery of the services agreed upon.
Quality work.

by - Verified Customer September 05, 2016

Quality work. Experienced and pleasant staff. Fair prices.

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by - Verified Customer September 05, 2016

They are very good. They don't just do what you bring it in for but check out everything.

by - Verified Customer September 02, 2016

Everyone is friendly and helpful. The work was completed in a timely manner and at a fair price. I even got to use a coupon.

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by August 15, 2016

Great service at a reasonable price.

by - Verified Customer August 12, 2016

Professional. Fair. Accommodating.

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by - Verified Customer August 11, 2016

Everyone was courteous and helpful. Price was right and the service professional.

by August 03, 2016

It was good. Seem liked they knew what they were doing.

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by - Verified Customer August 03, 2016

Pleasant shop.

by - Verified Customer July 31, 2016

Car is running great.

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by - Verified Customer July 22, 2016

Repair completed on time.

by - Verified Customer July 17, 2016

A+++

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by - Verified Customer July 11, 2016

Douglas Auto representatives were very helpful, thorough and friendly.

by - Verified Customer July 08, 2016

Good service and fair prices.

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by - Verified Customer July 06, 2016

This is the second time I had my oil changed and the car checked. I am very satisfied with this facility.

by - Verified Customer June 30, 2016

My car was serviced in a timely manner to fix an emission test failure. As an added bonus, they took my car back to the emissions testing to make sure that it passed.

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by - Verified Customer June 26, 2016

My car was serviced in a timely manner to fix an emission test failure. As an added bonus, they took my car back to the emissions testing to make sure that it passed.

by - Verified Customer June 24, 2016

They were able to be creative to solve a problem with my wife's 2008 MB 350 ML.

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by - Verified Customer June 24, 2016

Service good, comfortable waiting area, work done in a reasonable amount of time. Wished they would have double-checked engine lights/codes before signing off on service.

by - Verified Customer June 20, 2016

Great customer service...loved the home drop-off & pickup!!!

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by - Verified Customer June 14, 2016

Josh who worked up front was very nice and professional. They got me in sooner then I expected and it was all around a pleasant experience.

by - Verified Customer June 14, 2016

I called for an appointment, explained what the car needed, and when I went into the shop they checked out the car and found additional issues. They called for parts, and being that the work would take longer than expected, offered to take me home and pick me up when the car was ready. A very good experience.

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by - Verified Customer June 07, 2016

Excellent...

by - Verified Customer June 02, 2016

The Service Manager was knowledgeable and honest with me. I can actually walk in and feel confident that I won't get ripped off and have a product pushed upon me that I don't really need. I'm never there long and if my car needs a longer service time then I am provided the help to get transportation whether it being a ride home or a rental car.

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by - Verified Customer June 01, 2016

The repair was done in a timely manner.

by - Verified Customer May 31, 2016

Quality people who give quality service. Pat has integrity.

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by - Verified Customer May 30, 2016

Great service & price. Honest evaluation.

by - Verified Customer May 27, 2016

Very helpful and accommodating. Fixed a small item that they noticed, even though it wasn't the reason I came in.

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by - Verified Customer May 27, 2016

Very courteous and prompt service.

by - Verified Customer May 27, 2016

Awesome service, above expectations, fair pricing. Josh is great, up front always, willing to squeeze me in on a Saturday.

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by - Verified Customer May 27, 2016

It was quick...

by - Verified Customer May 26, 2016

Excellent service!!

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by - Verified Customer May 18, 2016

Great service.
Staff is very friendly.

by - Verified Customer May 17, 2016

Quick friendly service.

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by - Verified Customer March 07, 2016

Great people, great service, outstanding warranty.

by - Verified Customer March 06, 2016

Excellent Service and great relationship and communication.

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by - Verified Customer March 06, 2016

Friendly and attentive staff, quality repair.

by - Verified Customer March 04, 2016

Fast, easy and close to my home.

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by - Verified Customer February 28, 2016

They saved me money. I like their courtesy and quality.

by - Verified Customer February 28, 2016

Good service.

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by - Verified Customer February 26, 2016

Prompt courteous service. Josh has been a pleasure to deal with.

by - Verified Customer February 24, 2016

Good competent service.

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by - Verified Customer February 24, 2016

Excellent customer service and great end results.

by - Verified Customer February 11, 2016

They do good work.

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by - Verified Customer February 03, 2016

I saved a lot of $ by not going to the dealer, and it was a pleasant experience.

by - Verified Customer February 02, 2016

Very helpful, and very honest.

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by - Verified Customer February 01, 2016

Great and friendly service. I am very pleased and will be back.

by - Verified Customer January 18, 2016

Excellent service!!!!!!!

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by - Verified Customer January 17, 2016

It is my understanding that Douglas Automotive is owned by Christians and is operated according to faith based values. Otherwise, I would go to one of the other dozen auto shops in town.

by - Verified Customer January 13, 2016

Fair pricing, friendly, quick service, and they wash car when it is done.

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by - Verified Customer January 10, 2016

I've had a very good experience with Douglas. Pricing seems fair and staff is friendly and informative when discussing car repairs.

by - Verified Customer December 17, 2015

Very thorough and on time as promised.

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by November 24, 2015

Good work and customer service.

by - Verified Customer November 13, 2015

In trust Doug and his staff. Integrity is everything and that's first and foremost what Douglas shows.

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by November 03, 2015

We were happy with the service that Josh gave us. Enjoyed your waiting area.

by - Verified Customer October 25, 2015

Good service.

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by - Verified Customer October 16, 2015

I like the customer service and they have very reasonable pricing.

by - Verified Customer October 09, 2015

The service was great. The cost was less than what we got quoted from other places. It is close to home and convenient.

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
92
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Douglas Automotive has been serving this area since 1993. The Fox River Grove location strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “helpful”, “honest”, “excellent”, “friendly”, and “outstanding”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
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AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • Bosch Service Network
  • TECH-NET

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to Douglas Automotive - Fox River Grove