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Doc Auto

(831) 278-4165
64 Verified Reviews
service@docauto.biz

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

908 Ocean St
Santa Cruz, CA 95060 USA

AUTO REPAIR EXPERIENCE

  • Ken Potts, Owner
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 65 Years of Car Repair Experience

Doc Auto Reviews

OVERALL RATING

64 Verified Reviews
5 stars
(40)
4 stars
(16)
3 stars
(4)
2 stars
(2)
1 star
(2)
by - Verified Customer January 26, 2017

Their Customer Service Rep is great. Their workmanship is first-rate, and their mechanics are the best. Their rates are among the most affordable. They back their repairs with a full warranty.

by - Verified Customer December 13, 2016

Primary reason for service was to replace both head lamps. They both had failed (one had been out and the other failed that day). The shop had my car before 8:00 on Tuesday. They didn't even begin work on the headlamp as of 4:45. I called requesting an update around noon and around 3 and I was reassured it would be ready. It wasn't. Because of the incorrect information, I didn't have a chance to rent a car for the following day, either. I work in Santa Clara. The car wasn't driveable without headlights. It got worked out by 5:00 the next day. I had to ask my boss to allow me to work from home for 2 days (instead of the 1 that was promised). The GM was apologetic. It was a bad experience all the same.

by - Verified Customer December 06, 2016

Came in for an oil change without a seasonal mail in coupon, was given the coupon price regardless. Great service.

by - Verified Customer November 27, 2016

I expected to have to leave the car, but they were ready to start work at the time of my appointment. I got my car back on time.

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by - Verified Customer November 27, 2016

Counter person was super nice and helpful. Even got a free ride home when my car needed to stay for the weekend. Didn't feel pressured and work was fair and accurate. Thanks!

by - Verified Customer November 22, 2016

Great customer service and work provided. Appreciated how they took care of an issue in maintenance.

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by - Verified Customer November 16, 2016

A little disappointed when I thought I won a free oil change and tire rotation, etc. It still cost me the same as the coupons they send out. No real free deal.

by - Verified Customer November 16, 2016

Quite satisfied with courtesy and humor of service rep.

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by - Verified Customer November 06, 2016

As always, when I leave Doc Auto, I'm always happy - I know my car has been repaired properly. They do all my preventive maintenance and I referred them to every friend I have because I am extremely satisfied with their performance.

by - Verified Customer November 01, 2016

Everything was fine

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by - Verified Customer November 01, 2016

Great work

by - Verified Customer October 31, 2016

I was surprised this shop took my car in without doubt that they could diagnose the problem cause I own a high-end Porsche SUV. I will get future repairs and maintenance done here. It's not too far from where I live. Also I will recommend this shop.

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by - Verified Customer September 06, 2016

I had an old change performed - with very little notice they took me right away!

by - Verified Customer September 02, 2016

I would highly recommend Jim Russell for his honesty and diligence. He's gone above and beyond in helping during two separate emergency situations.

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by - Verified Customer September 01, 2016

Everyone was very kind and helpful. I didn't even need an appointment. They did my repair in 20 minutes. Great shop. I totally rely on it for basic repairs and maintenance.

by - Verified Customer August 31, 2016

Service was great, but unfortunately over priced.

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by - Verified Customer August 31, 2016

Great service.

by - Verified Customer August 30, 2016

The vehicle inspection was very thorough and I was made confident that it was a good vehicle to purchase.

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by August 29, 2016

Friendly, informative, and timely.

by - Verified Customer August 26, 2016

Overall a really good experience. The only elements that kept it from being excellent, were:
A. Extra work was suggested/required after the initial diagnosis, which should have been detected open the initial inspection. (Ball joints and idler arms, for one side was the original work estimate, then the second side was added days later.
B. Part of the work was new headlamps, which were installed but not adjusted, resulting in opting to only travel during the day due to inadequate visibility.

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by - Verified Customer August 25, 2016

Great people, honest treatment.

by - Verified Customer August 25, 2016

I needed an oil change and brake maintenance. The mechanic that helped me was very clear about the inspection and necessary repairs. I didn't feel like I was paying for unnecessary services. Overall the shop was very helpful.

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by August 23, 2016

Always greeted with upbeat attitude. Courteous, professional and knowledgeable. No 'add-on' costs

by - Verified Customer August 23, 2016

I always enjoy coming into Doc Auto because they treat me like they care.
On my last visit, I came in for an oil change, but they found that there was something else wrong with my car that was actually rather dangerous, something that would cost a lot more to fix.
It was very clear from the beginning that they cared for my safety and wanted to have the job done at minimal cost to me. They even called my car company for me to try and see if we could get it covered under the warranty. We found out that this job would both be covered and that it would total out to around $680. I authorized for them to do the repairs, though the price was actually quite out of my budget.

It turned out that the original issue they found was actually a result of something much easier to repair, which was in fact covered under my warranty. They informed me of this and told me that I could get it fixed for free if I went into the dealership. So they only charged me for the oil change, even though they could have made much more on the job they had originally quoted to me.

This experience showed me how honest and dedicated Doc Auto is to their customers.

This is the only mechanic in Santa Cruz that I go to.

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by - Verified Customer August 16, 2016

Customer service has always been excellent at Doc Auto. Very courteous.

by - Verified Customer August 09, 2016

Overall good experience. Only negative was trying to get a hold of them on the phone was difficult.

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by August 08, 2016

Wonderful:)

by - Verified Customer August 02, 2016

Professional as well as personable. Very trustworthy.

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by July 19, 2016

It was touch and go there for the first few days with trying to figure out what the heck was wrong with my car, but once we isolated the issue it was smooth sailing. Car handles great again.

by - Verified Customer July 15, 2016

I brought a very difficult job to them and they handled it extremely well - completed it within a few days and without additional cost. More than fair.

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by - Verified Customer July 14, 2016

Jim was very helpful and honest and straightforward about my options.

by - Verified Customer July 07, 2016

Friendly, fast service.

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by - Verified Customer July 07, 2016

Work completed as promised and ready for pickup on time.

by April 27, 2016

My last experience was good except two day after I had my car serviced and it received a multi list maintenance check my car would not crank. Upon checking my battery terminals the positive terminal had a serious case of corrosion to the point of zero contact.

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by - Verified Customer April 27, 2016

Timely. Thorough. They went above and beyond. Inexpensive & Friendly.

by - Verified Customer April 27, 2016

Everyone was very friendly, helpful, and knowledgeable! I have complete trust in Doc Auto, and that means a lot to me.

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by - Verified Customer April 26, 2016

We've used them for years now, for three cars. They listen well, they did a test drive to hear the noise in question, and communicated very well the status of the car.

by - Verified Customer April 22, 2016

I have been bringing my car to Doc Auto since I moved to Santa Cruz. They provide excellent service; all repairs and regular maintenance are done rapidly and satisfactorily. The staff is friendly and thoughtful, and I actually enjoy bringing my car in for service there. My dog does too.

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by - Verified Customer April 22, 2016

When I let Jim know I couldn't afford the repairs, he sourced some less expensive parts and was able to make it work to get my car fixed at a price I could afford (barely!).

by - Verified Customer April 22, 2016

Excellent service. Fair price.

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by - Verified Customer April 22, 2016

Friendly, courteous service and provided a good estimate of repairs needed.

by - Verified Customer April 20, 2016

It was excellent, everything was done as I said, in a shorter time.

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by - Verified Customer April 18, 2016

Since the got the new alignment machine I feel like their priority is marketing & sales rather than repairs.

by - Verified Customer April 18, 2016

Quick and friendly service, honest about price and process.

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by - Verified Customer April 13, 2016

Jim is the best to work with. He gives honest info about the work that is needed and always helps customers to understand the complicated stuff. I wouldn't go anywhere else in Santa Cruz!

by - Verified Customer April 04, 2016

I have to say the problem we had with my Truck had all of us stumped, I liked the fact that we were able to work together to resolve the problem. Every one there has been very helpful and accommodating, and the experience, knowledge are Top Of The Line. They will always be my car repair place. Thanks for all your help.

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by March 29, 2016

The guys at the shop told me that I had a leak on one of the axles and that it should be under warranty. Saved me money by doing so.

by - Verified Customer March 28, 2016

The crew is very pleasant and helpful. The work is done on time and on price. They suggest other work that will need to be done in the future without pressuring me to commit.

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by - Verified Customer March 24, 2016

Excellent, timely service.

by - Verified Customer March 23, 2016

Very nice. Very cordial and most of all helpful.

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by - Verified Customer March 23, 2016

Great experience. The shop is very reliable.

by - Verified Customer March 17, 2016

Service was great. Work done in a timely manner. Very courteous and a happy staff in general.

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by - Verified Customer March 16, 2016

Fast friendly and knowledgeable staff, I feel at ease bringing my car here.

by - Verified Customer March 15, 2016

Service was quick, efficient, and very fairly priced.

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by - Verified Customer February 11, 2016

Very high prices and after a different second opinion, which happened to be the correct diagnosis, I will not be back.

by - Verified Customer February 05, 2016

Courteous, clear and fair.

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by January 19, 2016

The stood behind their work.

by December 21, 2015

It took them multiple attempts to make the repair.

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by - Verified Customer December 07, 2015

They are very good.

by - Verified Customer November 25, 2015

Last experience was yesterday and Jim (Manager?) helped me avoid an over inflated price for a necessary, emergency repair (elsewhere) of my 04 Silverado. Friendly people, great customer service and followup, fair and honest pricing. They don't make promises they can't keep. They're 'my guys' for auto repair.

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by November 19, 2015

Service was quick, staff is friendly and helpful.

by - Verified Customer November 19, 2015

I had a bit of emergency roadside service around 5pm. Doc's was really just closing up by the time I got there but not only did they re-open for me but lent me a vehicle as well. now that's customer service...!

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
98

Doc Auto was established in 2008 and has been providing Santa Cruz and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / unlimited mileage warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “knowledgeable”, “reliable”, “friendly”, and “excellent”. A local shuttle service, rental & loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • NAPA

MESSAGE FROM THE SHOP

Doc Auto is Santa Cruz's premier auto service and repair facility, specializing in advanced diagnostics to ensure the highest level of service for all vehicle makes and models. We are family owned and operated and have been serving the Santa Cruz, CA area since 2008, with a goal to be the best auto service facility through commitment to our customer, integrity in our profession, and excellence in our work product.

We are a full service facility, providing many services including: expert diagnostics using the latest technology, scheduled factory maintenance, engine and transmission repair, certified smog testing and repair, brakes and suspension repair, custom car service and repair, ground-up builds, as well as oil changes and lube, chassis repair, and much more.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Doc Auto
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