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Dean Autoworks Inc.

(860) 717-2004
84 Verified Reviews
steve@deanautoworks.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

18 Middlefield Rd
Durham, CT 06422 USA

AUTO REPAIR EXPERIENCE

  • Dean Mccoy, Owner
  • Established 1990
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 75 Years of Car Repair Experience

Dean Autoworks Inc. Reviews

OVERALL RATING

84 Verified Reviews
5 stars
(52)
4 stars
(29)
3 stars
(3)
2 stars
(0)
1 star
(0)
by - Verified Customer October 25, 2017

Returned car to have failed wheel bearing replaced that they installed during the summer. Work was done under warranty.

by - Verified Customer October 17, 2017

Always friendly and professional!

by - Verified Customer October 12, 2017

Very satisfied. My car arrived unannounced on a tow truck, but they were able to squeeze me in.

by - Verified Customer October 02, 2017

Everyone is friendly, and the work was done in a timely manner (this time). There location is very convenient to my job so I can drop the car off & pick it up.

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by - Verified Customer September 19, 2017

Very happy with experience

by - Verified Customer September 18, 2017

Nice job.

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by - Verified Customer September 12, 2017

Professional and courteous. Organized and appreciated the use of email for sending me quotes with details. Free loaner car is a nice feature!

by - Verified Customer August 29, 2017

Friendly courteous staff explained the repairs needed to be completed in order to ensure safe driving of my vehicle.

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by - Verified Customer August 23, 2017

First time at this shop, overall very professional and easy going

by - Verified Customer August 21, 2017

Would recommend

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by - Verified Customer August 17, 2017

I am very impressed with this store. They were courteous and explained everything to me. They also brought to my attention some things that will need to be fixed in the future and gave me a quote for new tires to get ready for the coming winter. I will definitely keep going to this shop for all of my future car repairs. Stellar work!

by - Verified Customer August 15, 2017

Thank you

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by - Verified Customer August 08, 2017

Our car actually could not be fixed, but they were very generous about it and helpful to us. We felt respected and fairly treated. Would definitely use them again.

by - Verified Customer July 30, 2017

Very pleased with Deans service

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by - Verified Customer July 27, 2017

Fast and well done.

by - Verified Customer July 19, 2017

Brought in our vehicle thinking we needed a wheel bearing replaced, brakes and tires. Ended up all we needed was tires. Very honest shop that only repaired what we actually needed. Very pleased!!

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by - Verified Customer July 16, 2017

I only come to Dean Autoworks Inc. because they are experienced and helpful.

by - Verified Customer June 22, 2017

Great to work with!

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by - Verified Customer June 13, 2017

Thanks Dean and Steve!

by - Verified Customer June 05, 2017

We have been using Dean Autoworks Inc. for over 15 years for all of our repairs and we are very happy with the quality service and friendly, professional staff.

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by - Verified Customer June 05, 2017

Business like behavior in its entirety.

by - Verified Customer June 04, 2017

Friendly, helpful, good quality work.

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by - Verified Customer May 29, 2017

Excellent service as usual. Steve does a great job explaining the repairs, costs, and options. We will continue to be loyal customers.

by - Verified Customer May 24, 2017

Dean's Auto went out of their way to make sure my cars brakes were repaired to the fullest knowing that my teenage son drives the vehicle.

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by - Verified Customer May 24, 2017

Inspections are completed in a timely fashion, necessary repairs are explained in a professional manner with a printout/email quote detailing the work to be done. You are never pressured into going with them - just well informed of your options. Everyone is friendly and extremely knowledgeable in automotive care and repair. I highly recommend Dean Autoworks Inc.

by - Verified Customer May 16, 2017

Dean Autoworks Inc. always does a great job!

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by - Verified Customer May 14, 2017

Overall pleased with the service. Pros: very customer service oriented and communicative. Cons: loaner car was a beater and the interior was NOT CLEAN. I had to go back within the same week due to an oil leak I didn't have before service. It happens I guess?

by - Verified Customer May 04, 2017

They know how to fix your car right the first time! Completely explained everything in a manner that you understand. I can say you are treated with care!

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by - Verified Customer May 01, 2017

We've been going to Dean Autoworks for years and they always do excellent work!

by - Verified Customer April 19, 2017

Service is excellent, reliable, and fast.

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by - Verified Customer April 13, 2017

Excellent and fast service.

by - Verified Customer April 05, 2017

Superb service, reliability, and professionalism as always.

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by - Verified Customer April 04, 2017

Very trustable, very fair pricing. Steve and Dean are very knowledgeable and I would recommend anybody to go there for service.

by - Verified Customer April 02, 2017

Fast and convenient.

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by - Verified Customer March 21, 2017

Always helpful no matter what the problem is even if it's not something they would normally do.

by - Verified Customer March 21, 2017

Very professional manner and the work is well done.

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by - Verified Customer March 07, 2017

Fine job, as usual.

by - Verified Customer March 06, 2017

Always fair and upfront with the cost.

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by - Verified Customer March 01, 2017

Two tires had slow leaks. The problem was identified and so far, I haven't had to put air in the tires so it has been fixed to my satisfaction. Very happy with the service, as always.

by - Verified Customer February 12, 2017

Good experience and friendly.

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by - Verified Customer February 05, 2017

Will be back.

by - Verified Customer January 31, 2017

Great.

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by - Verified Customer January 29, 2017

Great service, honest, reliable, accommodating, friendly -- as always.

by - Verified Customer January 29, 2017

The guys are pleasant, informative, respectful, efficient, fair priced, and dedicated to their jobs.

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by - Verified Customer January 25, 2017

Staff is accommodating and respectful.

by - Verified Customer January 18, 2017

Thanks for the service. I don't worry when my wife takes her truck out of state.

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by - Verified Customer January 17, 2017

Love DeanAutoworks!

by - Verified Customer January 10, 2017

Excellent.

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by - Verified Customer January 08, 2017

Great help as always.

by - Verified Customer January 03, 2017

All was good.

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by - Verified Customer December 28, 2016

The problem with an older Camry was correctly diagnosed and remedied along with a related lack of maintenance rectified. Had a pricey bill to pay but primarily due to a lack of regular maintenance.

by - Verified Customer December 11, 2016

Great as always.

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by - Verified Customer December 06, 2016

Oil change was done and warning lights were examined to be replaced next time.

by - Verified Customer December 05, 2016

Kind, competent, quick, but I think they were way overpriced.

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by - Verified Customer November 29, 2016

Always helpful, courteous and professional.

by - Verified Customer November 22, 2016

Great service

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by - Verified Customer November 21, 2016

Steve is always pleasant and easy to deal with.

by - Verified Customer November 17, 2016

Excellent and friendly, as always.

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by - Verified Customer November 13, 2016

They always do excellent work and, I believe, are honest in what they tell you your vehicle needs. I have gone to Dean for 20 plus years.

by - Verified Customer November 09, 2016

Best work.

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by - Verified Customer November 07, 2016

Always treated well, fairly and my cars keep running.

by - Verified Customer November 06, 2016

The staff is always helpful.

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by - Verified Customer October 30, 2016

Good diagnostics, everyone very knowledgeable and friendly. Steve is always a great help with loaners and getting back to me with updates on work, costs, etc.

by - Verified Customer October 27, 2016

Everything was taken care off in a timely manner.

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by - Verified Customer October 26, 2016

They gave me an appt right away, It was for a basic assessment/tuneup, but they found a problem with a leaky strut & more work was needed than originally planned. They also provided me with a ride home after I dropped my car off.

by - Verified Customer October 26, 2016

Dean's auto works is a great, full-service experienced and honest shop. recently I had them put Cooper tires on my Jeep Wrangler, large profile, and I was concerned about the potential noise factor. but I have to say that the tires they replaced (Hankooks, which I loved), the Coopers are quieter, ride better, and look bad ass in their stance. looking forward to conquering the snow with them this winter.

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by - Verified Customer October 13, 2016

Dean's guys are always professional and willing to explain repairs that need to be made and what projected costs will be.

by - Verified Customer September 25, 2016

Great hospitality and service.

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by - Verified Customer September 21, 2016

They are Very good.

by - Verified Customer September 21, 2016

Excellent customer service and workmanship.

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by - Verified Customer September 19, 2016

They are very honest and upfront with you. And the mechanics are excellent. And Steve at the front desk is excellent.

by - Verified Customer September 18, 2016

My appointment was promptly scheduled, and service performed in a timely fashion.

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by - Verified Customer September 11, 2016

This shop goes out of their way to get the job done in a timely manner, effectively and with cost efficiency.

by - Verified Customer August 29, 2016

As always very friendly service, providing the services in a timely fashion.

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by - Verified Customer August 02, 2016

Fixed it correctly and in the time they promised.

by - Verified Customer June 26, 2016

My experience has always been awesome! I've been going to Dean Autoworks for over 25 years and they always provide me with the best customer service and take care of my vehicles as if it was their own.

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by - Verified Customer June 22, 2016

I felt very comfortable dealing with them. I believe them to be honest, helpful, and reasonably price.

7 verified customers did not leave comments but provided these ratings:
by Dennis, Tim, Alan, Joe, Peter
by Diana, Dan

RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
96

DeanAutoworks has been serving the Durham area since 1990. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “awesome”, “helpful”, “professional”, “honest”, and “knowledgeable”. This location features a team of automotive technicians with an excellent mix of experience, ongoing training, and ASE certifications. An investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Rental & loaner vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

Dean Autoworks is a full service repair facility offering general mechanical repair for all makes and models and also offering collision repairs and towing. We are a one stop shop and the "Dealer Alternative" in Middlesex County. We are AAA approved and have been in business since 1990.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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