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Q: Dealer put in refurb radio. Need theft code to make work.Where do we get code? on 2011 Dodge Journey

The uconnect radio suddenly died. Took to dealer they tried resetting it which did nothing. They ordered another radio which turned out to be a remanufactured unit. Now it will come on but only the climate control portion works. It shows a screen wanting a theft code and nobody seems to know where to find it. It is the uconnect 4.3
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The code should be able to be found in the owners manual packet that came with new vehicle or the dealer should be able to get with the VIN thru their system. A dealer doesn't know this????
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