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Dave's Ultimate Automotive - North Austin

(512) 920-6319
288 Verified Reviews
howardlane@davesua.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 6:00pm
S
Closed

ADDRESS

2711 W Howard Lane
Austin, TX 78728 USA

AUTO REPAIR EXPERIENCE

  • Brad Updergraff, Manager
  • Established 1997
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 94 Years of Car Repair Experience

Dave's Ultimate Automotive - North Austin Reviews

OVERALL RATING

288 Verified Reviews
5 stars
(182)
4 stars
(77)
3 stars
(18)
2 stars
(4)
1 star
(7)
by - Verified Customer August 31, 2017

They were very nice just was told it would be 45 minutes for an oil change that was scheduled but was an hour and 15 minutes instead

by - Verified Customer August 30, 2017

These guys are great. They ve been honest, upfront, and loyal to my current circumstances. Anytime I bring my car in, I feel like I m going to be taken care of and I trust I won t be taken advantage of. I d recommend these guys to friends and family any day.

by - Verified Customer August 30, 2017

Been going here for years now! Awesome group!

by - Verified Customer August 29, 2017

They did good work and were very honest. I wish they would have called me when the work was going to take longer than expected, but they even stayed after hours some to keep working on it and it was ready first thing in the morning.

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by - Verified Customer August 29, 2017

Staff was efficient and courteous

by - Verified Customer August 29, 2017

I arrived for my appointment and was told this would take 90 minutes. It took less.

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by - Verified Customer August 10, 2017

Seems to be fine now

by - Verified Customer August 02, 2017

Good

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by - Verified Customer July 31, 2017

People were friendly, think cost of repair was over the top.

by - Verified Customer July 27, 2017

I think the shop forgot that I had made an appointment, but when I had mentioned that I did, they were able to fit me in their schedule. I only got a state inspection done.

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by - Verified Customer July 27, 2017

I was in and out pretty quickly and the price was not too bad.

by - Verified Customer July 27, 2017

yeah!

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by - Verified Customer July 26, 2017

based on my experience with the shop so far, im very happy. Have already recommended to a friend

by - Verified Customer July 26, 2017

It was nice and friendly.

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by - Verified Customer July 24, 2017

Trustworthy and good quality work. They did forget to turn off the check engine light so I have to go back. Minor detail.

by - Verified Customer July 20, 2017

These guys are great! They are very kind and do not pressure you to do a bunch of things unrelated to your issue. They communicate effectively to make sure you are comfortable with the repairs before they do them and do great work! I will definitely continue to go here!!

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by - Verified Customer July 13, 2017

Good customer service.

by - Verified Customer July 11, 2017

Great experience, only suggestion would be to upgrade the 'shuttle vehicle.'

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by - Verified Customer July 06, 2017

I thought it was excellent they actually walk me out to the shop and explained exactly what they did after showing me pictures inside the office area very thorough people especially a gentleman named Josh

by - Verified Customer July 06, 2017

I like this place good, they are good at their work.

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by - Verified Customer June 28, 2017

Professional and friendly from the first phone call to picking up my car. They let me ask multiple questions and thoroughly explained everything to me. Excellent people and service that I would highly recommend to anyone with any type of car! Thank you!

by - Verified Customer June 27, 2017

I go to Dave's because I trust them not to up sell me on anything. They're always friendly and fast.

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by - Verified Customer June 26, 2017

Took care of the issue in a timely manner! Happy with the service

by - Verified Customer June 22, 2017

Great work! Definitely will come back for a quote when I have another issue.

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by - Verified Customer June 22, 2017

Brought my vehicle in due to an oil leak.. Cost $1600 to fix, which was mostly labor.. After 4 days, I was notified that my vehicle was ready.

by - Verified Customer June 21, 2017

State inspection. No hassles.

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by - Verified Customer June 20, 2017

It was my first time at the shop. My battery was dead and wanted to have it and the alternator checked out to be sure I wasn't missing anything myself. Took a little longer than expected, but the delay was explained to me and I was a walk in so I understood completely

by - Verified Customer June 18, 2017

Great customer service. I really liked that waiting customers took priority.

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by - Verified Customer June 15, 2017

Outstanding customer care. Great service. Highly recommend. I'll never use Jiffy Lube again. :)

by - Verified Customer June 15, 2017

great service and kind associates
work was done in a quick and professional matter
knowledge and suggestions were appreciated

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by - Verified Customer June 14, 2017

Josh and the guys are always great. I explained to Josh my financial situation and he did what he could do that I could stay on budget while still being safe on the road. The estimate was exactly what I was quoted. Always a pleasure doing business.

by - Verified Customer June 07, 2017

Great

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by - Verified Customer June 05, 2017

I only had one issue. I had set up the shuttle for pick up from work and confirmed pick up that day. I waited 20 minutes and called. Was told they were short staffed and was told I needed to find anther ride. I called a Lyft and spent $10. Not pleased.

by - Verified Customer June 05, 2017

Work was 90K miles maintenance. All work performed as agreed to and on-time. Answered all my questions very thorough. Excellent working with Josh.

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by - Verified Customer June 01, 2017

Thank you

by - Verified Customer May 30, 2017

Always professional and extremely courteous. I already have recommended Dave's to other people. I will be using them next time I have an issue.

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by - Verified Customer May 25, 2017

Dave's did a very good job

by - Verified Customer May 25, 2017

Everyone at the shop was extremely friendly. I would have appreciated an email or list of the findings and breakdown of prices for future reference, since I didn't opt to get all the work done. The prices were also very different than the dealership so I chose to get one of the issues resolved there.

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by - Verified Customer May 25, 2017

I have been going to Dave's for over 10 years. Reliable mechanics do the job right.

by - Verified Customer May 15, 2017

The work was performed to my satisfaction. I wish the total cost was a bit lower.

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by - Verified Customer May 15, 2017

Explained what they were going to do up front, gave me progress reports and options, completed work in a skilled, timely manner.

by - Verified Customer May 10, 2017

Great place! I was thoroughly impressed with the timing and quality of work performed.

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by - Verified Customer May 08, 2017

Excellent experience as always!

by - Verified Customer May 07, 2017

They did what was asked but caused new problems never had before. So they did as asked but didn't check or care enough to tell me that oil pressure fails at idle after warming up. Could have been a faulty sensor but was never checked. I have since replaced the sensor and the same problem. If as much money as it cost to do the simple task replacing gaskets and oil pressure sensor. Valve cover not head gasket. I'd be too afraid of a bill that had some mechanics actually done. Oil pressure was never a problem before the visit. I guess the main issue is i was never told which tells me the test drive never happened or they didn't check or care to tell me. I kinda expected either fair price honest work.

Reply from Dave's Ultimate Automotive - North Austin – by daves howard lane May 16, 2017

We have reached out to Steve to discuss the matter and get a better feel for what he was experiencing. Unfortunately one of the parts he supplied failed after picking up the vehicle causing the oil pressure light to display. We did council him over the phone, and suggested he return so we could investigate the issue. Part of our Quality Control process is to have the technicians and service advisor test drive all completed vehicles prior to customer delivery. We stand by our quality of service and repair, and while we may not be perfect, you can always expect us to make it right!

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by - Verified Customer May 02, 2017

They were fair and honest.

by - Verified Customer May 01, 2017

It was what I expected.

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by - Verified Customer April 20, 2017

My oil leaks were fixed in a reasonable amount of time, and the loaner car kept me mobile. No complaint!

by - Verified Customer April 20, 2017

Everyone was super nice.

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by - Verified Customer April 19, 2017

Thank you!

by - Verified Customer April 18, 2017

I called the afternoon before I brought my car in. I explained that I had an hour and a half window to get the oil changed on my car before I needed to leave for school. The person working said, 'If we can't get an oil change done in that time, we've got a problem.' The next day I went in and it took well over that time for my car to be finished. Disappointing considering that Dave's has been prompt with service up until now.

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by - Verified Customer April 17, 2017

Great guys (and gal) up front, knowledgeable staff!

by - Verified Customer April 16, 2017

Service was great

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by - Verified Customer April 13, 2017

Good customer service

by - Verified Customer April 13, 2017

great

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by - Verified Customer April 12, 2017

Positive experience this time....

by - Verified Customer April 11, 2017

I had a good experience. The main thing for me is that I wasn't pressured to get things done that could wait. I'm a single mom of three teenagers and my pocket book is always stretched. Appreciate their honesty.

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by - Verified Customer April 11, 2017

They did exactly what I asked for and were very friendly.

by - Verified Customer April 06, 2017

A shop with my needs and goals in mind.

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by - Verified Customer April 06, 2017

Everyone was very friendly and helpful.

by - Verified Customer April 06, 2017

Always do a great job, fair and easy to work with.

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by - Verified Customer April 06, 2017

I like making appointments via email

by - Verified Customer March 29, 2017

Despite issues with the online scheduling, they still made sure I got worked in for an oil change right away. Much appreciated!

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by - Verified Customer March 27, 2017

Josh at the Howard Lane store is super easy to work with, explains things very well and is very knowledgeable. Thanks!

by - Verified Customer March 27, 2017

Always like going to Daev's Automotive. Particularly impressed with the fact that they always treat me fairly and with respect, and I don't feel like I'm being talked down to even though I'm female. Particularly impressed with Josh who told me honestly that my car was going to have ongoing issues and repairs and that I should get a new car and trade that one in. They could have made thousands of dollars off of me, and Josh honestly told me the problem. Will be a loyal customer there as a result. Well done.

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by - Verified Customer March 26, 2017

Excellent service, with friendly attentive customer service, and appreciated the ride from the shop to my work.

by - Verified Customer March 26, 2017

Friendly and helpful as usual

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by - Verified Customer March 22, 2017

Had great service, vehicle was fixed right. Will be back.

by - Verified Customer March 22, 2017

Always a great experience! That means a lot.

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by - Verified Customer March 21, 2017

Always friendly, helpful, and quick.

by - Verified Customer March 15, 2017

Great experience as usual

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by - Verified Customer March 14, 2017

I only take my car to Daves!!

by - Verified Customer March 14, 2017

I came in to have a flat repaired. It took no time at all and when I looked in my trunk all of my items were placed neater than when I arrived. I will return for my regular maintenance.

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by - Verified Customer March 12, 2017

Very good work and the employees were very courteous

by - Verified Customer February 21, 2017

Excellent, fair, fast!

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by - Verified Customer February 20, 2017

Excellent

by - Verified Customer February 15, 2017

Great as always!

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by - Verified Customer February 15, 2017

Love this place. Went in for an oil change and tire rotation. Always professional, and friendly staff. Won't go anywhere else.

by - Verified Customer February 12, 2017

Jose Rodriguez is a quality mechanic.

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by - Verified Customer February 12, 2017

All Good

by - Verified Customer February 09, 2017

Friendly staff and comortable waiting room

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by - Verified Customer February 07, 2017

I will always use Snellville auto

by - Verified Customer February 06, 2017

Electrical issue with the A/C required the dashboard and center console to be removed. I had to return the car once to have the AUX connection in the center console reconnected. Spent time this past weekend reconnecting the power to the cigarette lighter in the center console since they had neglected to do that when they reinstalled the console.

Reply from Dave's Ultimate Automotive - North Austin – by daves howard lane February 28, 2017

Thank you for taking my call this morning John. We sincerely apologize for the inconvenience. As we had spoken about, while we are not perfect we do strive for perfection and will ALWAYS make things right. Please do not hesitate to call if anything else should arise.

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by - Verified Customer February 02, 2017

I am always treated with respect, any needed repairs are always explained and performed expertly. I also appreciate the shuttle service provided.

by - Verified Customer January 31, 2017

Pretty simple task; an oil change. Everything went well.

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by - Verified Customer January 23, 2017

Always great!

by - Verified Customer January 17, 2017

Outstanding service and trust!

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by - Verified Customer January 16, 2017

Dave's is awesome. Keep up the good work.

by - Verified Customer January 15, 2017

Excellent service and friendly staff!

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by - Verified Customer January 15, 2017

The customer service was top notch. They could have easily made a more expensive repair but found it unnecessary. They simply tightened a clamp. I will definitely be back!

by - Verified Customer January 11, 2017

Timely, fair, fixed the issue.

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by - Verified Customer January 09, 2017

Got some preventative maintenance taken car of along with an oil change. Work performed was explained and understood.

by - Verified Customer January 08, 2017

They got me in last minute got it handled and had my car ready by end of business day they were very courteous and I appreciate the customer service I'm new to Austin and I will bring all my personal vehicles and work vehicles to be serviced here.

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by - Verified Customer January 05, 2017

Fast, quick service.

by - Verified Customer January 05, 2017

Thanks!

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by - Verified Customer January 04, 2017

Thanks for your honesty.

by - Verified Customer January 01, 2017

It's a pleasure to work with the very professional and courteous staff.

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by - Verified Customer December 27, 2016

My wife brought her car in for the 60K service and an alignment issue was not found. I'd expect checking over the car would have found and suggested that fixed. Costco ended up finding it and we had to take it to another location to get it fixed as we didn't have time to get it back to Dave's given schedules.

by - Verified Customer December 27, 2016

Was quoted one price and then ended up paying more.. Other than that, it was good.

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by - Verified Customer December 22, 2016

Always a great experience.

by - Verified Customer December 21, 2016

Quick and efficient. All I need.

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by - Verified Customer December 19, 2016

I was not told that I would have to wait two hours and a half for an oil change nor was I offered to go home

by - Verified Customer December 15, 2016

Great overall experience!

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by - Verified Customer December 15, 2016

It was great.

by - Verified Customer December 05, 2016

Your employees behind the counter were all very courteous. I like that they are ready to listen to be sure they understand the problem. They are very knowledgeable about cars (and more), and ready to share their knowledge.

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by - Verified Customer December 05, 2016

I took my Nissan Rogue in for an oil-change and for what I believed to be front brake problems. I was told my brakes were fine. I would have never known otherwise, and would have paid to have them fixed. Thanks for your honesty!

by - Verified Customer December 05, 2016

Good experience overall.

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by - Verified Customer December 05, 2016

Did the job without appointment. I waited six hours. Car not starting in cold. Replaced starter and relay.

by - Verified Customer December 04, 2016

As always, they took care of me like family.

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by - Verified Customer December 01, 2016

I've been using Dave's auto for about 6 years and the service has always been outstanding!

by - Verified Customer November 28, 2016

Great experience at Dave's.

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by - Verified Customer November 24, 2016

They performed on my car without even calling me first to tell me what was wrong with it or ask for my consent. I was also overcharged $70 for a battery that was said to cost $255, but they are only $188 new.

by - Verified Customer November 22, 2016

100% Satisfied.

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by - Verified Customer November 17, 2016

Nice to find a fair priced VW friendly shop.

by - Verified Customer November 17, 2016

I am a younger female and my father would always take care of my car. I recently moved to Austin and taking my car to Dave's was the best decision. They didn't make me feel dumb or pressure me into fixing things on my car! Thank you!

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by - Verified Customer November 15, 2016

I had a good experience and would go back. I just wish they were open Tues-Sat.

by - Verified Customer November 14, 2016

Very satisfied.

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by - Verified Customer November 10, 2016

I've been a customer at Dave's Ultimate for years. They have always been great and this last time was no exception. I would readily recommend them.

by - Verified Customer November 10, 2016

Having my car repaired here was a very good experience, where everyone I spoke with was friendly and respectful of my opinion on which repairs were deemed necessary, and the repairs themselves were done promptly.

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by November 10, 2016

Awesome experience! Very professional and fast!!!

by - Verified Customer November 09, 2016

The work was done professionally and to my satisfaction.

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by - Verified Customer November 09, 2016

Good experience however even though I made an appointment and had the car in by 9:00am, car was untouched until end of the day. Since it required parts order, ended requiring 2+ days.

by - Verified Customer November 09, 2016

Everything was good.

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by November 08, 2016

Very satisfied.

by - Verified Customer November 06, 2016

Work done and completed as promised!

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by - Verified Customer November 02, 2016

I'm a longtime customer at Dave's Ultimate Auto. I was very pleased this time as well. They were very understanding when I called several times with follow-up questions about the vehicle, which I really appreciated.

by - Verified Customer November 02, 2016

I am very happy.

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by - Verified Customer November 02, 2016

Reasonable prices and very friendly and professional staff. They take the time to explain everything and I was provided a free loaner because of an overnight repair. The loaner wasn't a luxury vehicle but was reliable and accomplished the task.

by November 01, 2016

They went over all the options and gave me choices...including several options other shops did not give me. I am very satisfied.

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by - Verified Customer October 31, 2016

Brad and Kerry were very professional and courteous.

by - Verified Customer October 31, 2016

I went to them because of the really great reviews and I see now that the reviews were spot on. I needed them to do a Buyer's Inspection on a car I was interested in purchasing. They went WAY above and beyond any auto shop has EVER gone with this service.

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by - Verified Customer October 31, 2016

Great service. Polite staff and professional care.

by - Verified Customer October 31, 2016

The turn around time for my recent state inspection was very fast. Staff was professional. Would recommend.

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by - Verified Customer October 31, 2016

Good

by - Verified Customer October 27, 2016

I love Dave's! They provide quality work for a great price and never talk down to me just because I'm a woman. I so appreciate them!

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by - Verified Customer October 27, 2016

This service visit was the first occasion in my two plus years of having my Subaru serviced here in which there were issues, albeit relatively minor ones, which required follow-up visits to resolve. Fortunately, Dave, Josh, and the service technicians great.

by October 21, 2016

You guys always do a great job!

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by - Verified Customer October 20, 2016

Josh is a very knowledgeable Auto Specialist/Mechanic! My car is in "good hands" with him.

by October 20, 2016

Thanks Again, Josh! (employee)

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by - Verified Customer October 18, 2016

I have been a customer for years and trust them with my 1996 Corvette Coupe. Won't go elsewhere because they know my car and it's needs.

by - Verified Customer October 05, 2016

Friendly.

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by - Verified Customer September 30, 2016

I feel that I am only informed of what repairs are really needed and no exaggerations for services that are not really needed. Trust worthy staff at Dave's Ultimate on Howard Lane.

by - Verified Customer September 30, 2016

Dave Ultimate Automotive can do it all. Great service and they fix it right the first time.

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by - Verified Customer September 23, 2016

Online reservation didn't work very well...they didn't know I was coming that morning. They worked me in anyway and made things work.

by - Verified Customer September 23, 2016

The service light had come on, indicating it was time for some basic maintenance. They're always competent, friendly and reasonably priced.

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by - Verified Customer September 22, 2016

Everything was taken care of very well---bravo!!!!!!!

by - Verified Customer September 21, 2016

First time there & it a very good experience. The cost was exactly what I was quoted no surprises.

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by - Verified Customer September 19, 2016

Good.

by - Verified Customer September 15, 2016

They are customer-oriented and do the job right (or on the rare occasion they don't, they make it right).

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by - Verified Customer September 15, 2016

They were very professional, they provided transportation to take me back to work. Called later that morning to let me know the problem with my car and the cost which was very reasonable. Called me a couple of hours later to let me know my car was repaired and ready for pick up.

by - Verified Customer September 14, 2016

Great service, fair price, kept informed on service needed, and when it would be completed. Been going there for years.

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by - Verified Customer September 13, 2016

I feel I deal with ethical folks that are operating a business profitable business while having the best interest of the customer at heart.

by - Verified Customer August 11, 2016

My experience from phone call with Josh to departure with Bill and the rest of the crew was very pleasant. I felt like I was visiting family.

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by - Verified Customer August 10, 2016

Personnel were polite, efficient, friendly, and helpful.

by - Verified Customer August 10, 2016

They are great.

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by - Verified Customer August 05, 2016

Very courteous, extremely professional and customer focused service.

by - Verified Customer August 05, 2016

The guys were quick to get me signed up and get my car taken care of. Prices were really decent too.

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by August 04, 2016

Very satisfied.

by - Verified Customer August 04, 2016

Job was quick.

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by - Verified Customer July 29, 2016

Friendly and good service.

by - Verified Customer July 28, 2016

Friendly, fast and courteous! I would tell anyone to go here!!

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by - Verified Customer July 27, 2016

They are friendly, convenient, punctual and informative. At no time, in any of my dealings with them, have I ever thought that they were exaggerating an issue to bump up my costs.

by - Verified Customer July 27, 2016

Fine service, would recommend.

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by - Verified Customer July 26, 2016

I brought my vehicle in to this location to have the frame checked to make sure there was nothing wrong. This was going to be a new purchase and I wanted to double check. My car was serviced without my notice and when asking about it the reason was because I gave the wrong phone number and there was no way to contact me. My email was on there as well and I never got an email asking either. I contacted the shop and spoke to the manager the next day and he told me I could come back in and have the car put back the way it was previously. He did have some attitude as I assume there have never been any problems with customers or their cars before. I understand that Dave's Ultimate employees felt like this was dangerous and needed to be addressed. I came to pick up the car that evening, after hours, and was driving home and noticed that my car was pulling hard to the right. I called back the next day to let them know this issue and I was told I could bring my car back in. Upon looking at the paperwork the manager told me that this mistake was "on us" and that the alignment measurements were off. He told me I could bring my car in the next day. After the second day of having the car being looked at and fixed I tried to make it up there before closing. I was not able to speak to anyone about the issue. I took my car to a local shop to have the oil changed and tires rotated. When the employees of this shop tried to rotate my tires they noticed that I actually needed a key to take the rims off. When they looked under the car they noticed the tie rod was extremely loose/broken. I was told that could be highly dangerous if it were to come off. When I called Dave's to speak to the manager I was told if this is the case then a part would need to be ordered. I was also told that this is not their fault. They were the LAST company to do any type of work on the car which involved the alignment. This was several weeks ago. I still have yet to hear back about the problem and what is going to be done. I am upset with the way this situation was handled and would not like anything to do with this company in the future. I am led to believe that this incident was neglected by Dave's Ultimate Auto and should have been addressed. The manager told me that the loose tie rod situation was not on them- even though they serviced the car without my permission. Good customer service and work is hard to come by and it looks like there is some help that needs to be given in this area of your establishment.

by July 26, 2016

Respectful, courteous employees.

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by - Verified Customer July 22, 2016

The car was fixed as expected at a fair price. They were available for any questions I had.

by - Verified Customer July 15, 2016

They were a nice and polite group of guys. They have a shuttle service. They also fixed what needed to be fixed.

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by - Verified Customer July 14, 2016

The staff was friendly. Like that I was able to get a ride to work after dropping my car off.

by - Verified Customer July 08, 2016

Made an appointment for the next day, comfortable waiting area, service was quick, price was reasonable.

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by - Verified Customer July 08, 2016

The customer service is always great. The only thing that was disappointing was how much I was charged for the part.

by - Verified Customer July 07, 2016

Excellent.

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by - Verified Customer July 07, 2016

Jim and Josh made it right. They let me borrow one of their mechanics to go for a ride in my car so that the mechanic could really figure out what was going on, rather than me trying to explain some abstract scenario to them. They put my car up on the rack, figured out the issue and then I asked the same mechanic who drove my car previously to drive it again to make sure that the issue that was there before was gone. It was gone, I also drove it and the issue was fixed. No cost to me, as previous work was under warranty. They made it right. At the end of the day, that is all you want... for it to just be right.

by - Verified Customer July 06, 2016

Professional and great customer service!

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by - Verified Customer July 01, 2016

Josh and Co. made my visit short, sweet, and to the point. No crap. Thanks guys.

by - Verified Customer July 01, 2016

I called that morning around 8am, to get my oil changed. You were booked but said bring it in, and originally said it would take all day. I had nothing better to do but work on my laptop and hang out in the lobby.

Within about 2 hours I was out of there. The atmosphere is light, friendly, and fun while they do a great job to take care of their customers!

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by - Verified Customer June 30, 2016

Gave me a discount without asking

by - Verified Customer June 30, 2016

Top Notch Service. Highly Recommend.

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by - Verified Customer June 29, 2016

Great service. Didn't try to over charge me on service I didn't need. Ultimately they couldn't find my fault. But they recommended a specialist who could.

by - Verified Customer June 28, 2016

People were friendly however they fixed air conditioning and it worked for one day and now, is broken again, when I told them I was going across country, and had to drive 4 days with two kids and no air conditioning. Took another repair shop and they said it was another $750 to fix after just spending $1000...not happy.

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by - Verified Customer May 26, 2016

I called the shop and was told I could bring my car in the next afternoon. When I showed up they said they were booked and couldn't get me in until the following week. I was not pleased. Then when I did bring the car in for repair, the main thing I asked to be fixed (the low tire light) was NOT fixed when I picked up the vehicle. I had to turn right around and come back to the shop so they could complete the repair I had already been charged for. Again, not pleased.

by - Verified Customer May 13, 2016

I bought a used car in San Antonio on Thursday that began to fail the minute I drove away. My mechanic in North Austin couldn't get to me until the following Thursday so, based on reviews, I contacted Dave's Ultimate Automotive in North Austin. I paid $111.68 for them to tell me what was wrong with the car. When "Jim" called me he gave me the green light on some of the things I was sure were wrong with the car. When I went to pick the car up, "Blair" confirmed that those things were indeed wrong (wheel bearings!) and needed to be replaced immediately. I asked that the estimate/evaluation be amended that I receive a copy. I was told it was emailed to me. It was not. This may not seem like a big deal but it cost me hugely. That day, the guy who sold me the car was amenable to either refunding some of my money or making good on repairs as long as I could provide him with documentation. Since I never got anything from the shop as promised, I couldn't provide anything to the seller and by Monday, when I STILL hadn't received a thing, the seller wasn't willing to do anything. I lost all my momentum because DUA didn't deliver as promised. When they saw the car I had owned it for less than 24 hours. By the time I had to contact them again and get them to send the information, I had had the car for over 3 days. That and the fact that I couldn't even get the straight skinny on my car when I PAID is unconscionable! I would NEVER use or recommend your shop, and quite honestly feel like I should have my money refunded!

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate June 07, 2016

Cindy,
I really appreciate the time you spent with me going over the areas that we fell down on time expectations for you. We were happy to refund your evaluation fee since it did not provide the immediate impact you were expecting. I'm really glad that everything has worked out since this post and hope that we have earned a second opportunity from our actions.

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by - Verified Customer May 12, 2016

I've been taking my truck to Dave's for several years. Always fair and honest work.

by - Verified Customer May 11, 2016

Great service. I will be returning for all my future repairs.

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by - Verified Customer May 11, 2016

Very empathetic to my situation and great customer service

by - Verified Customer May 11, 2016

This staff is always friendly and don't make you feel like you are interrupting them when you call and have questions.
The service is always fast and efficient.

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by - Verified Customer May 09, 2016

They only chastised me a little bit for how long it had been since my last oil change.

by - Verified Customer May 06, 2016

Fast and extremely informative

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by - Verified Customer May 06, 2016

I went to have an oil leak fixed. They did not attach the plugs back correctly so I had to return. The next day I checked my oil because I was going to drive out of state and it was over 2 quarts short. It seems like common sense that if you take your car in for an oil leak that they would top you off before returning the car. I didn't expect that I would pay almost 600 dollars for a repair and then have the car returned to me without the proper level of oil. If I had not checked the oil I would have been on the road in the middle of Texas with a blown rod. I think this was horrible service. I will not be returning to Daves again.

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate June 07, 2016

Valerie, thanks so much for taking the time to speak with us. We were floored that we could make such a simple mistake considering we had to drain your oil to do the repairs. We are going to check the calibration on our equipment just to make sure it was an accident that does not re-occur. You have been a great customer for years now and we are sad to lose you to California, but happy that your perception of us is much better now.

by - Verified Customer May 06, 2016

Very good work in a timely manner. Great customer service and fair prices.

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by - Verified Customer May 06, 2016

Service was performed on the vehicle in a timely manner and I haven't had a problem since the service.

by - Verified Customer May 05, 2016

We've been coming to Dave's for years and are always very happy. My last visit was no exception.

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by - Verified Customer May 05, 2016

Reliable, honest, fast, no pressure, friendly staff.

by - Verified Customer May 05, 2016

Fast, courteous service. Great guys all work approved before it was done. Couldn't ask for better service.

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by - Verified Customer May 02, 2016

Honest, professional, and thorough. What else could you want in a mechanic?

by April 29, 2016

I usually have a great experience with Dave's. But this time, I had requested that my tires be balanced and rotated, because I was experiencing a bit of a wobble. I asked them to check the car over, as usual, and let me know of anything that needed attention. The wobble is still there, so either it was the tires, and wasn't properly addressed, or it is something else and was not properly addressed. Also, a headlight was out. The headlight may have happened just after I got the car back, that is possible, but it certainly does make me wonder. But the wobble is still a problem. It is a disruption for me to take my car in. I'm a sales rep, and need it functional and safe, and need to make sure problems are addressed when I take it in, because I can't do my job without my car. I can't just take a taxi to work. In order to have this addressed, I will have to take another day off to get this looked at again.

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by - Verified Customer April 29, 2016

Good repair work and a better ethic behind the work. Reasonable shop rates and parts prices. Customer service is excellent and there is some serious integrity when it comes to dealing with customers of all walks.

by - Verified Customer March 25, 2016

They provide the best customer and car service. They were recommended to me by a friend many years ago who stated their ratings were top notch and ever since going there that has been true. They are honest and I've never felt like I've been taken advantage of.

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by - Verified Customer March 25, 2016

Have been taking my cars to Dave's for years.

by - Verified Customer March 24, 2016

They did the repair job in a timely manner - I felt safe keeping my car @ this shop over night and for multiple days - Someone called me with estimate same afternoon - Shop ordered parts promptly - Mechanic even looked at a few other things I asked about while my vehicle was in for this repair - The shop gave me a decent discount for being a new client - The cost of the job was slightly below average compared to a few other quotes/estimates I received - My vehicle is still performing great! - Oh and the mechanics who worked on my vehicle gave it back to me exactly how I left it (Same radio station, seat setting, clean, etc.) - Yes, I would recommend this shop to friends and co-workers.

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by - Verified Customer March 24, 2016

Very professional and transparent repair process.

by March 23, 2016

They are good.

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by March 23, 2016

I was in town for only a few days and saw so many good recommendations. Loved it!

by - Verified Customer March 22, 2016

They do excellent work even though it is a little pricey they stand behind their work.

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by - Verified Customer March 18, 2016

They were friendly every step of the way and kept me informed throughout the repair process. As a female I did not feel they were ripping me off. I happen to know a little about auto repairs and felt they were extremely honest.

by - Verified Customer March 18, 2016

Very nice workers and they take the time to understand what is exactly going wrong with your vehicle.

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by - Verified Customer March 17, 2016

Excellent customer service.

by - Verified Customer March 16, 2016

Joe kept in communication with me regarding the status of my car.

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by March 16, 2016

Coolant was not filled to proper level.

by - Verified Customer March 15, 2016

They are honest, reliable and friendly.

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by - Verified Customer March 15, 2016

I've already recommended Dave's to a few people. Two of whom have gone there for service.

by - Verified Customer March 14, 2016

All of the staff at Dave's is friendly, helpful, and honest. I'm generally ignorant about car repair and maintenance, but Dave's made me feel comfortable with the process.

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by - Verified Customer March 14, 2016

Great service provided quickly and at a reasonable cost.

by - Verified Customer March 11, 2016

They had great service.

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by - Verified Customer March 03, 2016

The shop is communicative, does quality work and the shuttle service is such a convenience.

by March 02, 2016

Good service and pick up. I do wish prices were made clearer for any added services.

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by - Verified Customer March 02, 2016

Good service.

by - Verified Customer March 02, 2016

I felt like I was given honest advice and they provided photos and videos for proof.

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by - Verified Customer March 01, 2016

Very easy and fast service.

by March 01, 2016

Great service.

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by - Verified Customer March 01, 2016

Michael was thoroughly helpful.

by - Verified Customer February 29, 2016

I like the guys who work there.

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by - Verified Customer February 26, 2016

I'm from out of town, but my 21 year old daughter had car problems and no one to help her. In a quick one day trip from Harlingen to Austin, Dave's was able to get her car back on the road. Excellent customer service!

by - Verified Customer February 26, 2016

I like their detailed service reports and fair pricing.

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by - Verified Customer February 26, 2016

I have been doing business with Dave's for years and I am completely satisfied with the price, service, and quality of the work they do.

by - Verified Customer February 25, 2016

I've been taking my 2006 Charger to Dave's since the original factory warranty expired. Great mechanics, great front office guys, great service.

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by February 24, 2016

Had my last mechanic for 20+ years, I don't know Dave's well enough yet to know if I'm being upsold. Both times I have had thing replaced I"m not sure needed it...and the service lights are still on.

by February 24, 2016

I have recommended then to others. They have been honest, fair and prompt when working with me.

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by - Verified Customer February 23, 2016

They are well qualified to handle any car repair needs. Friendly, courteous service and the work is always completed on time.

by - Verified Customer February 19, 2016

Michael was wonderful. He was able to explain things to me without being condescending or rude, which you so often run into at auto shops. If feel this location was honest, ethical, and did wonderful work!

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by - Verified Customer February 19, 2016

I've always been very happy with the service provided at Dave's Ultimate Automotive. Plus, you always saw that I was offered a ride home, unless it was for a quicker service in which case I waited.

by - Verified Customer February 19, 2016

Awesome quality service.

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by - Verified Customer February 19, 2016

Great service, quality work, fair prices.

by - Verified Customer February 19, 2016

Usually very good service with occasional misses.

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by - Verified Customer February 19, 2016

They're fair with pricing, professional, helpful & friendly.

by February 18, 2016

Nice and professional staff.

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by - Verified Customer February 17, 2016

Staff are always friendly, service is always good, prices are reasonable, and I've never had to wait around too long.

by February 17, 2016

Great service.

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by - Verified Customer February 17, 2016

Good and timely services.

by - Verified Customer February 16, 2016

Friendly. No BS. They get the job done without any "unforeseen circumstances" and give you rides if you need them.

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by - Verified Customer January 29, 2016

Fast, friendly and respectful. They take the time to explain all items that require service and are willing to break it down between Must Do, Should do but can wait, Need to do for safety.

by January 29, 2016

Great service. Friendly employees.

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by - Verified Customer January 29, 2016

Lowest quotes around town, very honest employees that will answer your questions and actually want to help you.

by - Verified Customer January 28, 2016

Pretty good service, timely.

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by - Verified Customer January 28, 2016

Dave's does what is asked, keeps good communication regarding problems encountered, and sometimes does favors at no charge.

by - Verified Customer January 28, 2016

Great service.

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by January 28, 2016

They were very professional and courteous!

by - Verified Customer January 27, 2016

Good, honest, and friendly service.

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by - Verified Customer January 27, 2016

The employees were very welcoming and put zero pressure on me. I felt very comfortable doing business with them.

by - Verified Customer January 27, 2016

Fast and friendly service.

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by - Verified Customer January 27, 2016

I have been a customer for several years and it has always been Excellent Service.

by January 27, 2016

Good repair shop.

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by January 25, 2016

Great service, honest, prompt, accurate. Willing to go the extra mile to help diagnose issue.

by - Verified Customer January 25, 2016

I get great service and professionalism every time i bring my car to Dave's Ultimate Automotive.

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by - Verified Customer January 15, 2016

Always great quality work, honest and work done in a timely manner.

by - Verified Customer January 08, 2016

Dave's is always honest and quick. I can always trust my repairs are done right.

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by - Verified Customer January 06, 2016

Consistent quality service for 10 plus years.

by - Verified Customer November 06, 2015

The service was fast and friendly.

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate December 03, 2015

Thank you so much for the feedback!

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by - Verified Customer November 05, 2015

You've exceeded my expectations every time I've had the pleasure to work with you.

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate December 03, 2015

That's a great warm fuzzy :) We appreciate the relationship.

by - Verified Customer November 04, 2015

Josh is honest and fair.

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate December 03, 2015

Many thanks!

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by - Verified Customer November 03, 2015

Quality work, reliable estimates, great customer service.

Reply from Dave's Ultimate Automotive - North Austin – by DavesUltimate December 03, 2015

Awesome, thank you!

by - Verified Customer October 30, 2015

Extremely helpful, told us everything that needed to be worked on including items that could wait.

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by - Verified Customer October 30, 2015

Excellent and honest service.

by - Verified Customer October 26, 2015

The shop seems trustworthy.

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by - Verified Customer October 22, 2015

Best customer and car service provided.

by - Verified Customer October 02, 2015

I've used this shop for years and they've always done a very good job and charge fair prices.

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by - Verified Customer October 02, 2015

Great customer service.

by October 01, 2015

Nice clean facilities, courteous, knowledgeable staff who seem to be interested in doing what you need & nothing more.

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by - Verified Customer September 29, 2015

Great service! Courteous, professional and timely.

by - Verified Customer September 28, 2015

It is crystal clear that Dave's Ultimate Automotive's #1 priority is customer sanctification and service.

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by - Verified Customer September 25, 2015

Customer service and work was great.

by - Verified Customer September 25, 2015

Outrageously expensive charge for changing my battery. Jacked up the price with unnecessary diagnostic analysis rather than simply checking the battery. Will be going to Autozone from now on. I am extremely dissatisfied.

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by - Verified Customer September 24, 2015

You guys have the best customer service and price around, not to mention you have a shuttle and you have fixed everything needed for my vehicle!

by - Verified Customer May 31, 2012

They are very personable, very, very friendly, very honest, and lots of integrity.

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by - Verified Customer May 30, 2012

They were very polite. They were just excellent. I would always take my car back there. If you need to be picked up or dropped off somewhere, they will give you a ride and I was impressed by that.

by - Verified Customer May 25, 2012

They were awesome. They do what they say and they do it on time.

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by - Verified Customer May 25, 2012

They were very friendly, gracious, and helpful. They quoted me $500 for a fan motor for the air conditioner, and then they found that it fell off and they didn't have to replace it, so it made about a $200 price difference cheaper. It was very honest of them.

by - Verified Customer May 23, 2012

They are good people.

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by - Verified Customer May 17, 2012

They were very good about explaining exactly what the problem was and what they were doing, so I felt very comfortable about it.

11 verified customers did not leave comments but provided these ratings:
by Chad, Forrest, Robert, Ashley
by Mark, Vlad, Colin, Aaron
by Carolyn
by Eric
by Tyler

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
93

This is the original Dave's Automotive, servicing the Austin area since 1997. Their second location (also in Austin) opened in 2008. This shop has a team of very experienced technicians, three of whom are ASE certified (two Master Techs). In order to keep up with all of the latest technology, each of them regularly attend training classes and seminars. The shop is committed to having the most up to date scan tools and diagnostic equipment to aid their technicians in accurate and efficient repairs. Performing state mandated smog and safety inspections is an additional customer convenience. Dave's will always provide a detailed inspection report and review it with the customer in order to prioritize any repairs issues which may be noted.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

Dave's Ultimate Automotive is a family owned business delivering honest and professional auto repair and maintenance services to the people of Austin, South Austin, North Austin, Pflugerville, Round Rock, South Congress, Downtown, and the surrounding areas. The quality ASE certified technicians at Dave's Ultimate Automotive employ today's latest automotive technology and are equipped to handle all major and minor repairs, as well as complete maintenance on all foreign and domestic vehicles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Dave's Ultimate Automotive - North Austin
Quoting a procedure like that blindly will not do you or your repair shop any favors. Based on the nature of your compressor failure and overall health of the ac system, we can estimate properly but will need to see the vehicle first to do so. Give us a call at 512-444-7716 so we can look into this for you.
Hey Chris, we can certainly help. Your noise has a lot of potential causes. The best way to know for sure is to get it into the shop and allow our experienced technicians to analyze it. Let us know when you can come. 512-444-7716
It just came on recentlly, and has been of...
ABS is Antilock Brake System. It senses when the wheel (s) are locking up and then pulses the brakes to keep traction. When the light is on the ABS is off but the brakes will function. Need to check codes with a scan tool and the trace the problem based on the code. Wheel speed sensors are a common failure.
Just hot air comes out.
THERE COULD BE MULTIPLE REASONS WHY THE A/C ISN'T BLOWING COLD. IF THE SYSTEM HAS BEEN PROPERLY CHARGED, THEN IT IS POSSIBLE YOU HAVE AN ELECTRICIAL ISSUE SOMEWHERE IN THE SYSTEM OR A MECHANICIAL ISSUE. MOST COMMON REASON A/C STOPS BLOWING COLD IS IT IS LOW ON FREON AND THE COMPUTER WILL NOT LET THE SYSTEM COME ON. A FREE A/C CHECK SHOULD IDENTIFY THE AREA OF THE ISSUE AND AT LEAST GIVE YOU AN IDEA OF COSTS INVOLVED WITH REPAIRS.
Both reverse lights for my 1992 Mercedes 4...
This can be as simple as the bulbs are burnt out. Inspect the bulbs. If they look like they are still in good condition then there could be a multiple of things that has caused the problem. Would recommend taking to a repair shop and have them check the electrical issue.
cant get an inspection pass
Do you have specific trouble code you are dealing with? Sometimes a code can point to a problem such as and egr valve or O2 sensor and what the code really means is that there is a problem with that system. Such as a clogged egr passage or a lean condition as apposed to just a part failure. Would need more information to get you a better answer.
Replaced battery a month ago. It will cran...
In cases like these the most common problem is something electrical like a module or a fuel pump. Gets hot, heat soaks when you shut it off and wont work again until it cools down. Need to catch it in that act to diagnose properly.
The front end sounds as if something is lo...
If it is a rapid knocking as your turn it could be a cv joint. If it is a one time clunk each time you turn it could be any number of worn joints, bushings, strut bearing. A free test drive and visual inspection will usually find the problem.
Dealer quoted about $500 for lowers/front ...
The upper and lower ball joints installed with alignment runs about $975.00 with tax. We have a first time customer discount of $100.00 so $875.00 Dealers may have to replace control arm but aftermarket has come out with a replaceable joint.
After checking with parts house there is a design change in 2001. If control is needed the whole job would be $1150.00 with first time customer discount.
Need to see vehicle to do an accurate estimate and make sure the work is needed. The inspection and estimate are free.

Coupons
20% OFF Your First Visit!
New customers get 20% off their first visit, up to $100! We offer best-in-class service, free shuttles, free 31-pt vehicle checks and an industry leading 2-YR/24K-mile warranty. Not good with any other offers.Excludes Tow,Tires,Batteries,State Inspections.
Expiration Date: 04/01/2020
Coupon data is provided by merchants. RepairPal does not guarantee and shall not be responsible for validity or accuracy of any information of the coupon. Coupon ID #37


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