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CS Automotive

(615) 987-0257
167 Verified Reviews
service@mycsauto.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

610 Church Street E
Brentwood, TN 37027 USA

AUTO REPAIR EXPERIENCE

  • Kim and Rob Auernheimer, Owners
  • Established 2006
  • 4 Auto Repair Mechanics on Staff
  • 54 Years of Car Repair Experience

CS Automotive Reviews

OVERALL RATING

167 Verified Reviews
5 stars
(130)
4 stars
(31)
3 stars
(6)
2 stars
(0)
1 star
(0)
by - Verified Customer July 02, 2017

CS Automotive consistently exceeds our expectations!!!

by - Verified Customer July 02, 2017

Even though CS Automotive couldn't figure out what was wrong with my car, they did not overcharge me and they promised that if I can back again for the same problem, they wouldn't charge me.

by - Verified Customer June 29, 2017

CS Auto is awesome everytime.

by - Verified Customer June 25, 2017

Excellent service, every single time.

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by - Verified Customer June 25, 2017

Great office and repair service! Solved and repaired problem promptly. Will return.

by - Verified Customer June 21, 2017

I felt welcomed and respected.

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by - Verified Customer June 20, 2017

Fantastic customer service. I always know I am in good hands. I recommend and trust them.

by - Verified Customer June 20, 2017

Good experience.

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by - Verified Customer June 15, 2017

Zero Issues. Professional environment.

by - Verified Customer June 14, 2017

Everyone was great. They took care of me and my car from beginning to end.

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by - Verified Customer June 12, 2017

Excellent experience, will definitely use them again.

by - Verified Customer June 11, 2017

The car was repaired to my satisfaction.

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by - Verified Customer June 11, 2017

This highly professional group at CS Automotive got us on the schedule right away and sent estimates on the same day. Even the office staff, Lorie, is able to explain to me the services! We couldn't be happier with the location and the beautiful shop as well.

by - Verified Customer January 30, 2017

CS is a great business with great value. Everyone from front office to car care are outstanding.

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by - Verified Customer January 29, 2017

The waiting room is so nice and the car wash is a nice plus!

by - Verified Customer January 29, 2017

After having multiple bad experiences at a dealership in town, I was thankful for the respect and professionalism I experienced at CS Automotive. Everyone I spoke to listened to what was going on and were incredibly helpful from scheduling the appointment, filling out paperwork, to picking the car up.

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by - Verified Customer January 29, 2017

What a professional and courteous staff. Will highly recommend this shop over and over. Happy to have found such honest and trustworthy people

by - Verified Customer January 24, 2017

Friendly, responsible, reliable, professional. And above all honest it is good to know as a woman I have a shop I can take my car to and not have to worry about them trying to take me for a ride. If they say I need something I need it. And if I don't need something they will tell me that to.
I thank God for CS Automotive. I moved to Kentucky for a year and still took my car there as I never have to worry.. Great place very knowable the help goes to automotive school and stay educated with the latest technology for your engine. Thanks CS Auto for worry free service

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by - Verified Customer January 24, 2017

Always incredibly friendly and informative. If you're willing to pay a little extra, you can get a loyal mechanic who remembers you and your vehicle versus just going somewhere cheap.

by - Verified Customer January 22, 2017

Awesome service

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by - Verified Customer January 22, 2017

Professional, honest, and accommodating. They inspected a vehicle in Tennessee while I am in California. The provided a clear and concise report with several pictures. I purchased the car and the report was accurate.

by - Verified Customer January 19, 2017

A place I trust

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by - Verified Customer January 19, 2017

I thought you kept records on my car. Because if you did, you would have known to use synthetic oil. You used regular. That makes me unhappy. David Peters 310-966-0222

by - Verified Customer January 18, 2017

Routine maintenance performed. Service staff was courteous and waiting area was comfortable.

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by - Verified Customer January 18, 2017

Not my first repair done by CS, everything was well explained and the work was well done.

by - Verified Customer January 17, 2017

Work was done on time at a good price.

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by - Verified Customer January 17, 2017

Will be back!!

by - Verified Customer January 17, 2017

Always upfront with cost and options.

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by - Verified Customer December 28, 2016

It is always a good experience

by - Verified Customer December 28, 2016

All employees were very kind and respectful. I was impressed with the attention to detail in explaining the work done and work that needed to be done. I will recommend CS to others and I will be back. Thank you.

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by - Verified Customer December 27, 2016

For the first time in my 45 years of dealing with car repairs, I actually look forward to the experience. From Jeff and Lori at the desk to the mechanics who explain what they have done, the people associated with CS are good at their jobs, clear in communication, and personable in their interactions. Highly recommended.

by - Verified Customer December 26, 2016

Work was done correctly.

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by - Verified Customer December 22, 2016

Only issues-
Would have liked the battery terminals cleaned of corrosion a little better. To be fair, it is caked on pretty bad.

-would have liked to have known that the replacement battery was going to be lower CCA than factory original. Otherwise, all good.

by - Verified Customer December 21, 2016

Well done! Bravo!

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by - Verified Customer December 20, 2016

Customer service and timeliness were top notch!

by - Verified Customer December 19, 2016

They were able to get me with a day's notice and able to help me with my current situation letting me know of all my options and that it was still safe to drive.

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by - Verified Customer December 19, 2016

Professionally done. High quality work.

by - Verified Customer December 18, 2016

I am completely satisfied with the work performed.

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by - Verified Customer December 18, 2016

I know that when I take my car to CS Automotive that I'm getting the most professional car care at the most fair price.

by - Verified Customer December 13, 2016

I've been using CS auto for years with all 4 of our vehicles...

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by - Verified Customer December 12, 2016

An oil change was all that was needed. Excellent job and they gave us a list of 'to-do's' based on the milage. No pressure. Great folks and excellent service!

by - Verified Customer December 05, 2016

CS Automotive is the best. I wouldn't have service anywhere else in Brentwood or the surrounding area.

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by - Verified Customer December 04, 2016

Professional and informative

by - Verified Customer December 01, 2016

CS Automotive is a reliable and fair auto shop. They are always helpful and detailed in their work and they never pressure you to have extra work. They clearly explain what needs to be done and answer any questions or concerns you may have. I recommend them to everyone that asks for car advice.

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by - Verified Customer November 29, 2016

I had a great experience. I even wrote a review on other websites. Thank you all so much for your great customer service.

by - Verified Customer November 28, 2016

Everyone at CS was very nice and I didn't feel pressured to spend more than I needed to. The only negative was that when I walked in there was no one at the desk and I had to wait for 10 minutes until I found someone.

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by - Verified Customer November 28, 2016

This was my first experience with this shop. I chose them because of their high reviews. Unfortunately my experience was not up to par.

by - Verified Customer November 28, 2016

Work done correctly and on time!

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by - Verified Customer November 28, 2016

CS looks after 4 cars in my family so it seems like I am always there for something. They are ALWAYS polite, courteous, professional and fair. I am confident that my cars are in good hands with CS Automotive.

by - Verified Customer November 27, 2016

I just can't emphasize enough that this is the ONLY place in town that I will even consider taking my vehicle to. Lori is the most kind, most professional host. And Jeff, oh Jeff...Jeff speaks to me about my car the same way I imagine that an emergency room doctor would to someone about their loved ones health. These people a pros.

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by - Verified Customer November 24, 2016

Great service and will be back for all regular repairs.

by - Verified Customer November 22, 2016

I love how they treat me and are so understanding and helpful.

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by - Verified Customer November 22, 2016

Great

by - Verified Customer November 21, 2016

Treated fairly, work completed on time, and shop suggested a repair that was covered under my car's warranty, which saved me money.

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by - Verified Customer November 20, 2016

Excellent service and attention to detail. Thank you.

by - Verified Customer November 20, 2016

Everyone @CSAutomotive is great!

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by - Verified Customer November 17, 2016

Oil change and other services recommended based on mileage etc

by - Verified Customer November 17, 2016

Very professional staff. They give you a checklist of items checked with comments. Waiting area is very comfortable. Convenient location. I haven't taken my car back to the Lexus dealer since my visit to C&S.

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by - Verified Customer November 16, 2016

All and All a good experience.

by - Verified Customer November 16, 2016

Thank you for being prompt!

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by - Verified Customer November 15, 2016

I trust them

by - Verified Customer November 15, 2016

CS Automotive is the Best!!! My car will go nowhere else!!!

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by - Verified Customer November 14, 2016

I left feeling good about what I had done that day and my options for the future

by - Verified Customer November 14, 2016

I would certainly refer them

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by - Verified Customer November 13, 2016

Great service always!

by - Verified Customer November 13, 2016

Great customer service, repair work--good communication, quick turnaround . . .AND a loaner vehicle! Thanks, CS Automotive!

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by - Verified Customer November 10, 2016

Awesome as always!!

by - Verified Customer November 10, 2016

This service, like all others, was excellent. I highly recommend Rob's company.

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by - Verified Customer November 09, 2016

Service was excellent.

by - Verified Customer November 09, 2016

High quality work done at a fair price by people who have a passion for cars. Add in the fact that they're conveniently located for us, and it's a no-brainer!

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by - Verified Customer November 09, 2016

Jeff is the best

by - Verified Customer November 09, 2016

Saved a ton of money with the election day special.

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by - Verified Customer November 07, 2016

Excellent as always.

by - Verified Customer November 07, 2016

Kept us informed. Explained needed repairs.

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by - Verified Customer November 07, 2016

Great service and people.

by - Verified Customer November 06, 2016

Tanner was amazing and did an excellent job explaining all that needed to be done.

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by - Verified Customer November 06, 2016

While the repairs were very extensive and costly, I was treated with respect, patience, and understanding. I'm certain that the repairs were all very necessary and the car runs great now. I also really appreciate getting it back cleaner than when I dropped it off.

by - Verified Customer November 02, 2016

Friendly service, thorough explanation of needs, repairs done time and correctly with professionalism from beginning to end.

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by - Verified Customer November 02, 2016

Good folks... let me bring my own parts and they installed them within the hour. Thank y'all

by - Verified Customer October 31, 2016

As a retired automotive engineer I trust C&S to service all of my cars!

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by - Verified Customer October 31, 2016

Thank you CS Auto. You are always honest and accommodate my work schedule. I appreciate your honesty and great fair work.

by - Verified Customer October 07, 2016

Expensive but good.

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by - Verified Customer October 06, 2016

It is very hard to find a great auto repair shop. CS Automotive is that shop. I have lived in three different states but no matter how far away I always coordinate my visiting family and having my car serviced while I'm in Brentwood. This is a trustworthy business and the only business to service my car in the past 8 years. I always feel safe on the highways thanks to their great service.

by - Verified Customer October 06, 2016

Everyone was very helpful and since I had to work that afternoon, they tried to meet my time management constraint to the best of their ability. I was touched that they were so concerned with makivg sure I got to work on time but then also making sure that they still made sure my vehicle was alright

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by - Verified Customer October 06, 2016

Great!

by - Verified Customer October 05, 2016

Friendly and professional.

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by - Verified Customer October 05, 2016

Very professional, I feel confident knowing that they are honest and reputable.

by - Verified Customer October 04, 2016

My first visit and I am very pleased with the service I received at CS Automotive. Nice people answering the phone and working in the front office. Exceptionally clean shop. Good work at a fair price and conveniently located. I am happy to have a good alternative to the dealership.

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by - Verified Customer October 04, 2016

Cordial staff, prompt service.

by - Verified Customer October 03, 2016

They Diagnosed my car, applied treatment and I was on my way, but within 10 days I returned because the diagnosis was incorrect. They reassessed and applied another treatment and my car is running with no signs of sickness. Thanks CS.

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by - Verified Customer September 30, 2016

I would recommend CS Automotive to all my friends! They take the time to talk with you about what is wrong with your car and how they will fix it! I can tell that they only want to do their best! Not only do they do a amazing job on cars but their personalities are excellent and friendly!

by - Verified Customer September 28, 2016

Customer service was awesome.. Took my car in for an inspection and oil change.. Staff was very friendly, very thorough, even cleaned the car inside and out.. Very reasonable prices.. I have already sent a friend there with his car!!!

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by - Verified Customer September 28, 2016

Great service at a fair price.

by - Verified Customer September 28, 2016

Excellent, diagnosis was right on and extremely knowledgeable of their profession.

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by - Verified Customer September 28, 2016

Service was fast and simple. I was given a list of the issues, test results, and explanation of what was done to fix the problem. I was provided a loaner vehicle so I could still get things done that day. This shop is highly organized and the staff is honest and helpful.

by - Verified Customer September 27, 2016

They were very friendly and professional. They provided a comprehensive evaluation of the issues with my car. And the office staff was great about scheduling my appointment and then checking with me for followup service.

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by - Verified Customer September 27, 2016

It was a positive experience. Everything was explained up front and recommendation for repairs was given without the pushy sales pressure. Also, I appreciated the ride once the repair time was going to run over.

by - Verified Customer September 27, 2016

CS auto goes above and beyond in providing preventative care and service. They look out for the good of the car and owner.

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by - Verified Customer September 27, 2016

The people at CS are great. I would recommend them to everyone!

by - Verified Customer September 23, 2016

So helpful and willing to work with you to make sure your vehicle is in good condition.

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by - Verified Customer August 26, 2016

Work was prefect.

by - Verified Customer August 25, 2016

Identified a failing battery and installed a new one and I didn't even have an appointment.

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by - Verified Customer August 25, 2016

Always a perfect experience. Quality work with great integrity as well a customer satisfaction focused.

by - Verified Customer August 25, 2016

Outstanding customer service.

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by - Verified Customer August 23, 2016

They gave an accurate estimate and did work as promised.

by - Verified Customer August 23, 2016

Excellent!

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by - Verified Customer August 23, 2016

Everything was perfect.

by - Verified Customer August 19, 2016

Quality work, friendly service.

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by - Verified Customer August 19, 2016

With Matthew as my service tech and Jeff as my service adviser, I am given the best service possible. AND my car is clean when I pick it up.

by - Verified Customer August 19, 2016

Complete and thorough service, timely.

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by - Verified Customer August 18, 2016

Excellent customer service as well as auto service!!

by - Verified Customer August 16, 2016

Always do a great job!!

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by - Verified Customer August 16, 2016

Very friendly, courteous, knowledgeable staff. Work got done accurately and on time. Thought the work was a little pricey but have heard that Lexus are expensive to work on. Haven't had much experience with Lexus dealerships other than a few times and have been dissatisfied with the quality of the work so have quit using them. Would definitely recommend CS over local Lexus dealerships.

by - Verified Customer August 15, 2016

Great service.

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by - Verified Customer August 12, 2016

CS takes care of my maintenance needs and advises of any issues or problems. I like a dependable vehicle, and they even keep my 15 year old Chevy S-10 in good running order.

by - Verified Customer August 12, 2016

Prompt and courteous service. Ride provided home from shop. Always get great service at CS Auto. Happily entrust our cars to them for our service needs.

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by - Verified Customer August 12, 2016

Always helpful and friendly staff, and always able to solve the problems we have with two older model Hondas.

by - Verified Customer August 12, 2016

Friendly, helpful, informative, and on time.

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by - Verified Customer August 10, 2016

Excellent communication throughout!

by - Verified Customer August 10, 2016

Incredibly professional, excellent work, excellent customer service and always at a fair price.

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by - Verified Customer June 30, 2016

Very knowledgeable, friendly, and trustworthy.

by - Verified Customer June 29, 2016

The whole staff is friendly and having the drop off and pick up service really helped.

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by - Verified Customer June 29, 2016

They are awesome to work with. They take care of you and get your car done on time.

by - Verified Customer June 24, 2016

Excellent waiting environment. Prompt service. Professional staff.

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by - Verified Customer June 24, 2016

I'm very happy with the service.

by - Verified Customer June 23, 2016

As usual, my expectations were exceeded by the thoroughness and professional service I received. The team was more thank accommodating to meet my needs.

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by - Verified Customer June 22, 2016

Fair prices and excellent advice.

by - Verified Customer June 16, 2016

Problem was fixed, but it took a while to get the part.

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by - Verified Customer June 16, 2016

Affordable, efficient, and accurate. My car was repaired in a timely fashion. I'm very pleased with their service.

by - Verified Customer March 23, 2016

They are very professional and thorough. I feel confident with their service. They communicate well and offer a complete package. They run a very organized shop.

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by - Verified Customer March 23, 2016

They were very accommodating with their service. I did not feel haggle on the service.

by - Verified Customer March 22, 2016

Awesome service at fair price. They use OEM parts.

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by - Verified Customer March 22, 2016

They are honest, highly competent and I trust Rob.

by - Verified Customer March 21, 2016

I'm pleased with the work that was done on my vehicle, but the labor cost was at a premium. CS Automotive did disclose the estimated costs up front before the work was done. I probably could have shopped around and found a lower cost for the same equivalent quality of parts/labor but since this vehicle is my daily driver, I needed to get the work done as quickly as possible. So, I feel that I can only recommend CS Automotive to my friends who are able to afford expensive repairs.

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by - Verified Customer March 21, 2016

Trusted quality service.

by - Verified Customer March 18, 2016

Great service.

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by - Verified Customer March 18, 2016

The service is always excellent and the cost is fair.

by - Verified Customer March 16, 2016

Great service.

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by March 15, 2016

They are friendly and show concern for their customer's cars.

by - Verified Customer March 11, 2016

They do great work.

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by March 10, 2016

Great and fast service. Plus they came and picked up my car.

by - Verified Customer March 09, 2016

I would recommend CS to a friend if they had a Lexus or Toyota and needed a repair.

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by - Verified Customer March 07, 2016

Friendly staff. They works with you to help you understand the repairs needed and make accurate recommendations.

by - Verified Customer March 07, 2016

The service was hassle free - no up selling.

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by - Verified Customer March 03, 2016

Very good and courteous service.

by - Verified Customer March 03, 2016

Location is very close to me, employees are courteous and helpful. The technicians are thorough.

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by - Verified Customer March 02, 2016

Great service and trustworthy.

by - Verified Customer February 29, 2016

Excellent service. Fair price. Friendly people.

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by February 29, 2016

Location is convenient. Work was done ok, but it seemed to take longer than I thought it should. Several days without a car for work that seemed like it should have been a day or maybe two if parts were a problem.

by - Verified Customer February 26, 2016

Excellent Service.

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by - Verified Customer February 26, 2016

The service was quick and friendly.

by - Verified Customer February 18, 2016

Great service all around.

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by - Verified Customer February 18, 2016

Great service and friendly staff.

by - Verified Customer February 15, 2016

They were very accommodating.

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by February 12, 2016

Good service.

by - Verified Customer February 08, 2016

They are the best...

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by - Verified Customer February 04, 2016

CS goes above and beyond to make sure that my experience is a good one. They make it convenient for me.

by - Verified Customer January 19, 2016

Great service. Reasonable prices. Friendly people.

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by - Verified Customer January 14, 2016

They are knowledgeable and very professional.

by - Verified Customer January 13, 2016

Friendly, courteous and great job in repairing my work.

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by - Verified Customer January 07, 2016

Awesome service.

by - Verified Customer January 06, 2016

Everyone over communicated the work to be done and the recommend work in the future.

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by - Verified Customer December 21, 2015

Extremely nice staff!! They always goe above and beyond!!!!!

4 verified customers did not leave comments but provided these ratings:
by Mark, Craig, Rosemarie, Luke

RepairPal Scorecard
99
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
100
TOOLS & EQUIPMENT
99
CUSTOMER SERVICE
100
CUSTOMER AMENITIES
98

CS Automotive has been serving the community of Brentwood and the surrounding area since 2006. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team to us as “accommodating”, “honest”, “friendly”, “knowledgeable”, and “professional”. This location features a group of automotive technicians whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment to minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

The Premier Lexus, Toyota , Acura and Infinity dealership-alternative service center in Middle Tennessee. We are the industry leader in vehicle maintenance inspections and boast of our 3 year/36,000 mile Nationwide Warranty and one year of Roadside Protection. We believe in vehicle maintenance to avoid unplanned, untimely and costly repairs. Most unscheduled repairs could have been avoided if the person looking under your hood cared as much about your vehicle as you do!

MAKES WE SERVE

  • Acura
  • Honda
  • Hyundai
  • Infiniti
  • Kia
  • Lexus
  • Mazda
  • Nissan
  • Scion
  • Subaru
  • Toyota
+ More

Map
Get Directions to CS Automotive
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