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Certified Automotive

(801) 260-2133
89 Verified Reviews
keith@certifiedauto.info

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 6:00pm
S
Closed

ADDRESS

3361 South West Temple
Salt Lake City, UT 84115 USA

AUTO REPAIR EXPERIENCE

  • Keith Whetstone, Owner
  • Established 1975
  • 3 Auto Repair Mechanics on Staff
  • 61 Years of Car Repair Experience

Certified Automotive Reviews

OVERALL RATING

89 Verified Reviews
5 stars
(55)
4 stars
(20)
3 stars
(8)
2 stars
(4)
1 star
(2)
by - Verified Customer June 21, 2017

First time -- needed an oil change and had a coupon. Ended up having sway bars replaced so my $20 oil change turned into a $175 trip but am pleased with the service!

by - Verified Customer June 19, 2017

They were great! I went out of town for the weekend and they had no problem with me leaving my car there over the weekend so it could get serviced while I was gone. That was very convenient :)

by - Verified Customer June 15, 2017

Seems like a good, well run shop.

by - Verified Customer June 15, 2017

I wasn't able to pick it up right away and they were very accommodating.

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by - Verified Customer June 08, 2017

I took my car in for an emissions test and a 32 point check. The work was done in an hour while I waited. Tests should the battery needed to be replaced and that work was completed expeditiously. I was pleased with the work and felt I was charged fairly.

by - Verified Customer June 06, 2017

Had to pay diagnostic fees multiple times to find one issue. Repair did not fix the problem and was left stranded on the road the same day we picked up the car.

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by - Verified Customer June 05, 2017

I have been coming to this shop for sometime. The bearing was really squeeky when i left and i was informed it would only take 30-45 minutes for an oil change. It took 1:15-1:30 minutes.

by - Verified Customer May 08, 2017

The work performed was great and it was done in a timely manner.

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by - Verified Customer May 07, 2017

Great experience.

by - Verified Customer April 30, 2017

Great!

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by - Verified Customer April 27, 2017

This place is fabulous, I have been going there for years. I am still very happy with everything they do for me.

by - Verified Customer April 19, 2017

It was my first visit to the shop and I will definitely return.

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by - Verified Customer April 19, 2017

Great service and excellent shop! Thanks for taking care of me.

by - Verified Customer April 10, 2017

Good, no problems.

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by - Verified Customer April 05, 2017

I came in for an oil change and they did a great job!

by - Verified Customer March 19, 2017

The shop did a great job repairing what need to be done in a timely manner.

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by - Verified Customer March 16, 2017

My reason for visiting Certified Automotive was because of an engine light. I received very kind treatment and informative information regarding my car. In fact, they have not repaired my car yet but gave me a temporary option. I need a new car. They are honest and customer oriented.

by - Verified Customer March 16, 2017

Great service, excellent work.

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by - Verified Customer March 13, 2017

Good work, nice people, very professional.

by - Verified Customer February 14, 2017

Good service. I have never had a breakdown with my vehicle since coming to Certified Automotive and am confident in continuing to drive my vehicle for many more years even though it is over 13 years old.

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by - Verified Customer February 13, 2017

Great customer service! Everyone was super nice! I'll be returning for sure.

by - Verified Customer February 13, 2017

All was good.

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by - Verified Customer February 08, 2017

Faced a number of problems with a car that has 250,000 miles and they were very helpful in evaluating the value of the car vs the costs for repairs.

by - Verified Customer February 08, 2017

Everything was just fine.

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by - Verified Customer February 07, 2017

Extensive work completed beyond the reason the car needed service. Thorough service completed after I gave ok to my satisfaction. Associate listened to my concerns and provided necessary work.

by - Verified Customer January 31, 2017

These gentlemen have always done a good job for me.

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by - Verified Customer January 31, 2017

They are much better than going to a dealer for repairs, They were not able to find the problem with the vehicle. They did there very best to find it.

by - Verified Customer January 30, 2017

Everything was done in a fair and timely manner.

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by - Verified Customer January 19, 2017

Good service!

by - Verified Customer January 19, 2017

Certified Auto replaced my valve cover gasket because oil was leaking. Not long afterward, I noticed more oil leaking and it was diagnosed as a different problem.

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by - Verified Customer January 12, 2017

Great experience with all aspects of service. I had to coordinate the repair while out of town. They're a very professional business and I highly recommend them to others.

by - Verified Customer January 11, 2017

They always do a great job with our car!

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by - Verified Customer December 26, 2016

They can always get me in quickly and get the repairs done when I need them. I really have come to rely upon them for my car needs.

by - Verified Customer December 01, 2016

The fellas up front are always friendly and courteous. Peter is a great mechanic.

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by - Verified Customer November 30, 2016

Relatively good. I thought that they would get to my car earlier but I picked it up quicker than the deadline I had set. I am going back to this facility for additional service.

by - Verified Customer November 20, 2016

Took a little longer than needed but it was fixed. It was on the high end but good work isn't cheap.

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by - Verified Customer November 20, 2016

They tried to do what was the most inexpensive, but the real issue was something more complex than what I was originally told. There was no way to know before hand so I ended up paying a fair price for repairs that were only scratching the surface of what was really wrong with my vehicle.

by - Verified Customer November 16, 2016

20+ year customer. They have always been great!

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by - Verified Customer November 15, 2016

I trust Certified Automotive. Great customer service and outstanding mechanics!

by - Verified Customer November 15, 2016

Nice people, performed well and on time. I'll be back.

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by - Verified Customer November 13, 2016

My experience was good. I had a fix that required a little extra problem solving and the people were willing to take a little extra time and help figure out a solution that solved the problem without an overly expensive fix. Thanks so much.

by - Verified Customer November 09, 2016

Very helpful folks!

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by - Verified Customer November 07, 2016

Knowledge and able people. I will use them again.

by - Verified Customer September 30, 2016

Oil change took a little longer than planned because of a delay of getting the oil filter from Napa. Without me saying anything I was apologized to and given a discount on my next service. Great staff!!

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by - Verified Customer September 30, 2016

Amazing customer service.

by - Verified Customer September 29, 2016

I have had my vehicle serviced by Certified for the past 4 years. Service is great and prices are honest and fair.

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by - Verified Customer September 29, 2016

Very good service with fair and reasonable pricing.

by - Verified Customer September 29, 2016

I found Certified Automotive to thorough, fast and affordable! Extremely satisfied to finally have a mechanic of my own!

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by - Verified Customer September 28, 2016

We felt the service was prompt and friendly. Our car is working fine and you didn't suggest unneeded repairs.

by September 22, 2016

We needed a new motor on the drivers side window. Certified was able to get us in and get it fixed in their usual timely manner.

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by - Verified Customer September 20, 2016

Found the problem with my Dodge Diesel truck quickly and did the repairs necessary. The staff is friendly and honest.

by - Verified Customer September 19, 2016

Excellent service, they even cleaned my car and told me what I had to have done on next visit.

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by September 19, 2016

I hope the quality of work remains the same as when Randy and Gene were there. It has so far, so please try to deliver the same quality of work along with the honesty that Randy and Gene were known for.

by - Verified Customer September 15, 2016

The personnel are always courteous and well informed. They never perform more work than is necessary to fix the problem and their courtesy check is an excellent way to get a heads up on potential problems down the road.

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by - Verified Customer September 15, 2016

excellent.

by - Verified Customer September 15, 2016

Great service at the shop! Experienced automotive repair people. Great nationwide warranty :-)

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by - Verified Customer September 13, 2016

I can trust them to only do the work that is needed for my car. They recommend service that is beyond the factory recommendation, making my car more reliable and extending the life of the power train.

by - Verified Customer September 12, 2016

Fast courteous service, work well done.

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by - Verified Customer September 12, 2016

Great / honest work

by - Verified Customer September 07, 2016

Great service, they were able to tell us things that weren't done correctly at Jiffy Lube that were causing us issues.

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by - Verified Customer September 25, 2014

The work was done right and quickly. They gave me the information and cost up front.

by - Verified Customer September 23, 2014

Opportunity to receive reliable complete service.

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by September 22, 2014

I would recommend them.

by - Verified Customer September 16, 2014

They were very helpful and performed the work as agreed. Everything turn out great

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by - Verified Customer September 12, 2014

I think they are very competent, and I have recommended service to friends.

by September 04, 2014

The folks as Certified Automotive have always given us great service at fair prices for decades.

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by - Verified Customer September 03, 2014

AC not fixed.

Reply from Certified Automotive – by certifiedautokeith October 07, 2014

Janice, if your AC is not working properly please let us have a look at it to determine what the problem is. All repairs carry a warranty. Keith

by - Verified Customer August 26, 2014

Honest, experienced staff.

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by - Verified Customer August 25, 2014

Thorough. Honest. Fair.

by - Verified Customer August 22, 2014

I always feel that I'm dealing with knowledgeable and experienced people. The work done has been consistently of high quality and reasonably priced. And I am always confident that I'm getting a square deal from people who know what they're talking about -- I trust them implicitly.

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by - Verified Customer August 20, 2014

They are thorough and fair-priced, while doing a good job.

by August 18, 2014

Good customer service.

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by August 15, 2014

I felt they did a good job.

by - Verified Customer August 12, 2014

They have been taking care of our automobiles for years, always with superior results.

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by - Verified Customer August 07, 2014

They are efficient, reliable, honest, and trustworthy, and have been taking care of my car since 2007......if need be, I would venture to say that my car can outrun any hot rod car out there!

by August 01, 2014

They were not able to fix my car and still charged me $330 for diagnostics- they had my car for a week. I told them the complete history on my car and asked to check the catalytic converter. They responded that the catalytic converter could not cause the check engine light to be on and did not check it. After they failed to fix it I took my car to Cherry Automotive and asked them to check the catalytic converter. It was the problem and they had it fixed in 1 day- check engine light has stayed off. I will never go back there and will not let any of my family of friends either.

Reply from Certified Automotive – by certifiedautokeith October 07, 2014

Since I don't have a name so that I can look up the history my only response is that no one at our shop would ever say a catalytic converter could not make a check engine light come on.

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by - Verified Customer July 31, 2014

Always good service.

by - Verified Customer July 28, 2014

Great service.

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by - Verified Customer July 23, 2014

Very satisfied with the service.

by - Verified Customer July 23, 2014

I was disapointed when I my wife was told that a noise associated with our rear brake after replacement of rear end bearings. You required dismantling the brake assembley to replace the rear end bearings and when you dont get all the parts in correctley you indicated it was not covered. We protested and you took care of the issue.

Reply from Certified Automotive – by certifiedautokeith October 07, 2014

Ken, I'm glad we were able to take care of the issue to your satisfaction. Keith

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by July 17, 2014

The price of repairs has drastically increased in the past couple of years. It's rather disappointing.

Reply from Certified Automotive – by certifiedautokeith October 07, 2014

I agree the cost of parts, labor, taxes and insurance have increased the past few years which makes it impossible to operate a business at yesterdays prices. We appreciate being your auto repair shop. Keith

by - Verified Customer July 10, 2014

I have had exceptional service every time. All are kind and helpful. They even let me walk in to the shop and look at the work they are performing. A+

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by July 08, 2014

There is always room for improvement in one way or another.

by - Verified Customer June 24, 2014

Nice people. Good value for the price. They take time to explain what the options are. I feel that they are honest and want the best for their customers.

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by - Verified Customer June 05, 2014

Complete restoration/replacement of my 1972 mustang motor and air conditioning. both run excellent.

4 verified customers did not leave comments but provided these ratings:
by Kimly, Don, Nathan
by Parker

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
96

Certified Automotive is a younger shop that has worked hard to establish its reputation as one of the most customer friendly & technically qualified automotive repair facilities in the area. This RepairPal Certified shop was established in 1975 and was taken over in 2012 by Keith Whetstone. Keith has continued the commitment to great customer service. This commitment was confirmed during our unbiased review of their most recent customers who described this team as providing good value, honest, fair, and professional. An investment has been made automotive tools and computer diagnostic equipment as well as the ongoing training it takes to ensure that professional, fixed right the first time, repairs will be made to your modern vehicle. This enables this team to provide a wide range of repairs. These repairs are backed by 24-month / 24,000-mile warranty for your peace of mind. For your convenience rental cars, shuttle service, early bird drop off, and a waiting area with wireless Internet are available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

When it comes to auto repair in Salt Lake City UT Certified Automotive is prepared to service, repair and maintain your vehicle. Certified Automotive’s trained staff of ASE certified technicians as well as the best and most experienced service writers are here to help you with your vehicle needs.

We work on the following repairs/services:

Electronics/computer systems, engines, brakes, steering, factory maintenance, timing belt, wheel alignment, brake service, transmission flush, radiator flush, oil change, water pump, diagnostic, alternator replacement, starter motor, shock absorber, struts, differential, new tires, plus everything the dealer does except factory warranty repairs. We service and repair all makes and models of cars and trucks. Our mechanics are some of the best mechanics in Salt Lake City. All repairs are covered by our NAPA Peace of Mind Nationwide Warranty. We also offer financing through the CarCare credit card. Call s today for any needed auto repair in Salt Lake.

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More

Map
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