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Carolina Car Care

(910) 405-1310
46 Verified Reviews

HOURS
07:00
16:00
http://purl.org/goodrelations/v1#Monday
07:00
16:00
http://purl.org/goodrelations/v1#Tuesday
07:00
16:00
http://purl.org/goodrelations/v1#Wednesday
07:00
16:00
http://purl.org/goodrelations/v1#Thursday
07:00
16:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 4:00pm
S
Closed

ADDRESS

144 Macdougall St
West End, NC 27376 USA

AUTO REPAIR EXPERIENCE

  • David Dew, Owner
  • Established 2017
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 56 Years of Car Repair Experience

Carolina Car Care Reviews

OVERALL RATING

46 Verified Reviews
5 stars
(35)
4 stars
(8)
3 stars
(1)
2 stars
(1)
1 star
(1)
by - Verified Customer October 16, 2017

great

by - Verified Customer September 20, 2017

I only had a vehicle inspection so it is hard to tell anything with detail. In the past I had full and total confidence in my car being treated honestly and hope the same with the new owner!

by - Verified Customer September 20, 2017

I always enjoy Mike and Alicia at Carolina Car Care and the place is clean and organized.

by - Verified Customer September 19, 2017

Very professional.

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by - Verified Customer September 19, 2017

I've been going to Carolina Car for over 15 yrs. Their service has always been nothing but excellent. Always very honest.

by - Verified Customer September 18, 2017

There mechanics are professional. And up to date with newer vehicles.

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by - Verified Customer September 18, 2017

Nice people to work with. Very good explanation of problem and work to be done. Work completed on schedule. Very Happy.

by - Verified Customer September 14, 2017

They fixed what needed fixed.

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by - Verified Customer September 14, 2017

I needed a tire and an inspection. They were nice as usual and finished in a timely manner so I could go to work.

by - Verified Customer September 14, 2017

Honest and very helpful.

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by - Verified Customer September 14, 2017

Great service.

by - Verified Customer September 13, 2017

Honest.

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by - Verified Customer September 12, 2017

They quickly took my car in for my yearly inspection.

by - Verified Customer September 11, 2017

Good people. Great service.

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by - Verified Customer September 10, 2017

Oil change.

by - Verified Customer September 10, 2017

Excellent.

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by - Verified Customer September 07, 2017

Very good service. They pick up my car from work and bring it back.

by - Verified Customer September 07, 2017

Office staff are knowledgeable, friendly and helpful. Work was done quickly and to my satisfaction.

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by - Verified Customer September 06, 2017

Previous owners went out of their way to help service my 1999 Miata many times!

by - Verified Customer September 06, 2017

Our cars were in our garage for several months. Carolina Car Care prepped them before we left and got them ready for our return. A great service.

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by - Verified Customer September 05, 2017

Staff is courteous, friendly, and professional.

by - Verified Customer September 05, 2017

Service is good. They put in high price plugs rather than what is recommended by the manufacturer. The last time, each plug was $20 which is ridiculous. Some program they pay for: gives them the wrong plug.

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by - Verified Customer September 04, 2017

All good. Everything was explained to me which I really appreciated.

by - Verified Customer September 04, 2017

I have been a customer for years now. I totally trust my car work/repair to them. Staff is VERY professional. Always explains what needs to be done and why in words so I can understand.

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by - Verified Customer August 31, 2017

Excellent service.

by - Verified Customer August 27, 2017

Work was conducted as promised with attention to manufacturer's warranty specifications. Work was conducted in a timely fashion.

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by - Verified Customer August 24, 2017

Friendly staff, fast service.

by - Verified Customer August 22, 2017

They are friendly, and helpful.

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by - Verified Customer August 02, 2017

Professional staff that work hard getting and keeping customers business as well as their trust.

by - Verified Customer July 27, 2017

Great!

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by - Verified Customer July 25, 2017

Mike and the crew are always friendly and I have always felt they do what needs to be done then while telling me what needs future attention.

by - Verified Customer July 23, 2017

Always great service; friendly and helpful!

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by - Verified Customer July 20, 2017

We appreciate the courtesy and efficiency of the staff.

by - Verified Customer July 19, 2017

NEVER a problem here with Phil and Kathy. Last service was great so I assume the new owners will continue the good service.

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by - Verified Customer July 11, 2017

As always the service was outstanding and on time.

by - Verified Customer July 06, 2017

Excellent work in a timely fashion-cost was as explained at time.

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by - Verified Customer July 06, 2017

First thing you notice is the friendly upfront Mike and Allisha. Mechanics take my vehicle in promptly and I am confident they will take care of it's needs at that time, plus make a note for me of any possible upcoming issues.

by - Verified Customer June 25, 2017

Excellent customer service.

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by - Verified Customer May 31, 2017

Very friendly and efficient shop. Speedy service and good advice!

by - Verified Customer May 24, 2017

Carolina Car Care is hands down the best repair shop I have ever used. I will be a loyal customer as long as they provide the quality service that they have provided for the past 9+ years.

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by - Verified Customer May 14, 2017

Great service, really nice people.

by - Verified Customer May 08, 2017

They said I needed new brakes and rotors at a price of about $250. I took the car somewhere else and they said I did not new rotors, they turned the rotors (or whatever) and the cost was about $100 less.

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by - Verified Customer May 01, 2017

Excellent service, friendly staff always prepared for the visit. Extremely knowledgeable and honest about work needed. I feel very confident that my vehicle will be in top condition after any visit.

by - Verified Customer April 25, 2017

No negative issues. The staff recommended numerous problems caused by an extended period of deferred maintenance. I am happy with the result. I'd rate you a 10, except I don't believe in 10s. It's always possible to do better.

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by - Verified Customer April 24, 2017

Great service!

1 verified customer did not leave comments but provided this rating:
by Tom

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

David Dew became the owner of Carolina Car Care in 2017 and is working hard to continue meeting the high standards that have been established over the years. This RepairPal Certified shop has been providing the West End area with quality auto repairs since it's inception. They feature a team with an excellent mix of experience, ongoing training, and ASE certifications, one of whom is an ASE certified master. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “honest”, “excellent”, “friendly”, “helpful”, and “professional”. A local shuttle service and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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