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Carmasters Automotive

(757) 525-3920
33 Verified Reviews
service@carmastersauto.com

HOURS
07:30
20:00
http://purl.org/goodrelations/v1#Monday
07:30
20:00
http://purl.org/goodrelations/v1#Tuesday
07:30
20:00
http://purl.org/goodrelations/v1#Wednesday
07:30
20:00
http://purl.org/goodrelations/v1#Thursday
07:30
20:00
http://purl.org/goodrelations/v1#Friday
08:00
18:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 8:00pm
S
8:00am to 6:00pm

ADDRESS

931 E. Little Creek RD
Norfolk, VA 23518 USA

AUTO REPAIR EXPERIENCE

  • James Bennett, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 95 Years of Car Repair Experience

Carmasters Automotive Reviews

OVERALL RATING

33 Verified Reviews
5 stars
(19)
4 stars
(8)
3 stars
(1)
2 stars
(3)
1 star
(2)
by - Verified Customer March 23, 2014

They're courteous and nice to my wife, been there a long time. Very up front with her.

by - Verified Customer March 23, 2014

I got my car back in a decent time manner.

by - Verified Customer March 23, 2014

They're fair and honest. They tell you what's wrong with your vehicle at a reasonable price.

by - Verified Customer March 23, 2014

I would recommend them probably by telling somebody. They were very good, handling my car really good, checked in and out in a reasonable time.

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by - Verified Customer March 23, 2014

Very professional, very nice, very understanding.

by March 23, 2014

They do a good job. Good price.

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by - Verified Customer March 23, 2014

Whenever I dropped off the car, I had to come back twice to get the work done. Scheduling issues.

by - Verified Customer March 23, 2014

They did what I wanted them to do, I had to wait a bit as there were a few people in front of me.

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by - Verified Customer February 04, 2014

Second time using the services for self and for business, and found the establishment to be courteous professional and fair.

by - Verified Customer February 01, 2014

Great service!! Roy was very nice and professional!!

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by - Verified Customer January 31, 2014

Good service , helpful attendant.

by - Verified Customer January 27, 2014

Repair work was quick and the expense was very reasonable. Best of all, my car runs like new!

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by - Verified Customer January 24, 2014

It seemed like they found extra repairs to inform me I needed fixing.

by - Verified Customer January 23, 2014

Great customer service.

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by - Verified Customer January 21, 2014

They were very quick, I had my vehicle back in no time, and they kept me informed on what was going on through the entire process. very nice and professional.

by - Verified Customer January 19, 2014

Prompt detailed service.

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by - Verified Customer January 19, 2014

Your are good.

by - Verified Customer January 12, 2014

I have been satisfied with the service over the years I have been a customer. I like that you have a loaner car when doing service on my vehicle.

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by - Verified Customer January 12, 2014

Customer service is great the people there are just awesome, technicians are very helpful, giving you good advice on what you need versus what you don't need. Very awesome atmosphere, I like them a lot I will recommend anyone to go there.

by - Verified Customer January 10, 2014

I trust Jim Bennett and his crew.

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by - Verified Customer January 04, 2014

Technician Cracked The Windshield During The Inspection Syicker Installation Then Didn't Mention A Word About It & When We Noticed The Crack We Called Them To Ask For It To Be Repaired Or Replaced & Since The Crack Was Listed On The Mechanics Notes & He Claimed The Crack Was Already Present Prior To Arrival. Owner/Technician Notified Us Via Phone He Is Registered With The Courts As A Certified Reporter So Our Claim Wouldn't Stand Up In Court Not To Mention Since It's In The Mechanics Notes It Wasn't Necessary To Notify Us OF The Crack During Or After The State Inspection Process. He Also Cross Threaded A Stud OnThe Second Car We Were Having Inspected & Claimed It Was Cross Threaded Before But It's A Brand New Vehicle Only Maintenanced By Subaru Technicians At Perry Subaru. We Were Treated Unfairly, Our Vehicles Were Damaged, & We were Treated Terrible Along With Threatened When We Attempted To Allow Car Masters To Correct Their Mistakes. We Will Be Contactibg The BBB For A Complaint.

Reply from Carmasters Automotive – by carmaster January 30, 2017

05/22/2014 Pre-delivery inspection completed
Maintenance inspection completed
Four wheel alignment performed
Oil and filter changed
Tire(s) balanced
Tires rotated
Emissions or safety inspection performed
03/05/2014 40,700 Brakes checked
01/20/2014 38,459 Maintenance inspection completed
Oil and filter changed
Tires rotated
01/04/2014 37,692 Safety inspection performed
09/13/2013 33,644 Alignment checked
Alignment performed
Drivability/performance checked
09/04/2013 33,385 A/C and heating system checked
08/09/2013 32,141 Exhaust system checked
Oil and filter changed
04/12/2013 26,226 Brakes checked
Wiper(s) replaced
03/30/2013 25,550 Oil and filter changed
Wiper(s) replaced
12/07/2012 20,007 Maintenance inspection completed
Oil and filter changed
Tires rotated
11/15/2012 18,627 Headlight(s) replaced
10/01/2012 14,975 Oil and filter changed
08/02/2012 9,642 Oil and filter changed
Tires rotated
05/16/2012 Oil and filter changed
04/24/2012 4,308 Vehicle serviced
01/31/2012 5 Emissions or safety inspection performed

by - Verified Customer January 03, 2014

Pleasant management, and they were able to accommodate me on a Saturday without a prior appointment, and in a timely fashion.

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by - Verified Customer January 03, 2014

Good service, nice people who have worked on my car four two plus years.

by - Verified Customer December 30, 2013

I've been going there for nearly 10 years. Always had excellent service. They provide recommendations for other service. Very solid work, every time. Knowledgeable staff.

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by - Verified Customer December 25, 2013

Good friendly service.

by - Verified Customer December 25, 2013

The warranty work for the starter was good. The response for the oil leak was unsatisfactory. Less than 1000 miles after having the timing chain and oil pump replaced, I asked for the oil leak to be checked. I have owned this S10 since September 1995 and have always parked it in front of my house. There was never a sign of oil leakage until this work was done at Carmasters. When the work was done, Mike called me and asked if I would authorize replacing the rear main seal while they had it open and I said yes. When I picked up the vehicle, Mike said that they did not replace the rear seal as it looked good and it showed no signs of a leak. The front seal was or should have been replaced with the timing chain replacement. Now you say the oil is leaking form the front seal and even more from the rear seal and I need to live with it and add oil as needed or replace the engine because of blow by. Blow by does not always mean that a new engine is required. It can be caused by a problem in the PCV system. I do not find this acceptable as a solution to a problem that I believe was caused by work done at Carmasters. I know times are slow, but I have been unemployed since March 1, 2013 and cannot afford to subsidize slow business. I know that you previously recommended a dye to find oil leaks, but when I checked for oil leaks prior to bringing the vehicle back to you, I found a bolt missing from the timing chain cover which caused the oil around the oil pan and did not show visible signs of leakage in the street. I had provided all of the gaskets and seals for the timing chain and oil pan when I brought the vehicle in. When I found some of the gaskets still in the cab when I picked up the vehicle, Mike told me that Carmasters had gotten an entire set of gaskets and seals under warranty from the first timing chain job that was done there. I have given you a lot of business over the years with many vehicles, but I may not come back in the future.

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by - Verified Customer December 22, 2013

It was good service and time that was spent was good too.

by - Verified Customer December 20, 2013

Like the free loaner, work was done in a timely manner however when they called to tell me the car was ready the total was $100 more than I was originally told and I was never called to approve more work. Asked for the military discount and was told I'd get it but the final total was the same. Also a little concerned that a month later I am having the same problem with the vehicle (although it could be the other side).

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
95

CarMasters Automotive has much of what we look for in a certified shop. They have a well-rounded group of employees with a lot of experience who are lead by an ASE certified Master Tech who as gone above and beyond to gain certification in many additional areas. The team here is supported with the training, state of the art tools & equipment they need to tackle most any problem their shop will encounter, all with a 24 month, 24,000-mile warranty! They back this up with amenities that show a commitment to customer service; shuttle service, WiFi, extended business hours, and they are open Saturdays. We were impressed with CarMasters, we think you will be too!


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open 24 Hours
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • NAPA
  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

Retired Military owned. Napa Autocare. 2 year/24,000 miles Piece of Mind Nation Wide warranty most Repairs. Large drive through outside inspection lane for Boat, Camper and RV Trailers as well as Storage for all Vehicles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Carmasters Automotive
My car has locked me out of it when I leav...
Check the Generic Electronic Module (GEM) for and DTCs. Depending on the trim level and if has factory of aftermarket alarm such as a Viper, many auto lock the doors after time or when vehicle starts to move and is normal. Could have a problem that could cause them to lock in addition to that. Scan all modules for fault codes. If you need any help as well as a car to drive while yours is being diagnosed call Scott 757-456-0722
Only gets bad when the car is on the inter...
a bad belt in a tire, bent wheel, bent axle, loose lug nuts, loose/worn steering or suspension components. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
Every time I make a trip with my car... ha...
Leaks can be difficult to find because they can change with temperature and pressure until they get worse. We will fill it with water and pressurize cooling system with a hand pump and a test gauge, put vehicle on a lift and look from below as well as from above. Some leaks can be internal into combustion chamber and out the exhaust or worse yet into the oil pan. Really difficult leaks may require strong dye to be added or can be intermittent from a seal on waterpump, If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
When I drive away from the light, they bri...
that is a indication of system voltage dropping, which can be cause by multiple reasons such as a failing battery or alternator, slipping belt, low engine idle to name a few. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
Wet weather seems to increase fequency. I ...
the most common causes for V6 models are Leak Detection Pump (LDP) or Wiring
Verify the connection are good an tight at the leak detection pump under the vehicle on the canister assembly. Look for any signs of damage on the leak detection pump. To operate the pump a scan tool with the correct software will be needed. If necessary verify the wire harness from the leak detection pump to the Engine Control Module (ECM). This monitor checks for Evaporative Emission (EVAP) system leaks and canister pump module malfunctions. The monitor starts 5 hours* after the ignition switch is turned OFF. More than 5 hours are required to allow the fuel to cool down to stabilize the Fuel Tank Pressure (FTP), thus making the EVAP system monitor more accurate.

The leak detection pump creates negative pressure (vacuum) in the EVAP system and the pressure is measured. Finally, the ECM monitors for leaks from the EVAP system and malfunctions in both the canister pump module and purge VSV, based on the EVAP pressure. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
High temperature appears on screen after d...
most common problems for your vehicle are:

Defective Thermostat Assembly
Defective Water Pump
Damaged Wiring Harness
Steering is tight and now smoking from ben...
Foe 2.0L engine In Norfolk VA, Pump from Napa installed with 2 year nationwide parts and labor, tax out the door less than $300
I just noticed this same water problem in ...
Check your cowl drains, they often get plugged by leaves or pine needles and when it rains can back up through the HVAC ducts
My car will not accelerate
There are many possible causes, often is a lack of flow of exhaust, fuel or air. Is the Check Engine Light on? If So what codes are stored?
Resister worked great for 1 day then stopp...
OFTEN the resistor fails when it is being overloaded by failing blower motor, or is getting wet from leaks such as evaporator drain plugged and condensation getting on it or other sources

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