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Carmasters Automotive

(757) 525-3920
33 Verified Reviews
service@carmastersauto.com

HOURS
07:30
20:00
http://purl.org/goodrelations/v1#Monday
07:30
20:00
http://purl.org/goodrelations/v1#Tuesday
07:30
20:00
http://purl.org/goodrelations/v1#Wednesday
07:30
20:00
http://purl.org/goodrelations/v1#Thursday
07:30
20:00
http://purl.org/goodrelations/v1#Friday
08:00
18:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 8:00pm
S
8:00am to 6:00pm

ADDRESS

931 E. Little Creek RD
Norfolk, VA 23518 USA

AUTO REPAIR EXPERIENCE

  • James Bennett, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 95 Years of Car Repair Experience

Carmasters Automotive Reviews

OVERALL RATING

33 Verified Reviews
5 stars
(19)
4 stars
(8)
3 stars
(1)
2 stars
(3)
1 star
(2)
by - Verified Customer February 05, 2014

Second time using the services for self and for business, and found the establishment to be courteous professional and fair.

by - Verified Customer February 05, 2014

Whenever I dropped off the car, I had to come back twice to get the work done. Scheduling issues.

by - Verified Customer February 02, 2014

Great service!! Roy was very nice and professional!!

by - Verified Customer February 02, 2014

I would recommend them probably by telling somebody. They were very good, handling my car really good, checked in and out in a reasonable time.

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by - Verified Customer February 01, 2014

Good service , helpful attendant.

by - Verified Customer January 28, 2014

Repair work was quick and the expense was very reasonable. Best of all, my car runs like new!

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by - Verified Customer January 25, 2014

It seemed like they found extra repairs to inform me I needed fixing.

by - Verified Customer January 24, 2014

Great customer service.

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by - Verified Customer January 23, 2014

They're courteous and nice to my wife, been there a long time. Very up front with her.

by - Verified Customer January 22, 2014

They were very quick, I had my vehicle back in no time, and they kept me informed on what was going on through the entire process. very nice and professional.

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by - Verified Customer January 20, 2014

Prompt detailed service.

by - Verified Customer January 20, 2014

Your are good.

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by - Verified Customer January 13, 2014

I have been satisfied with the service over the years I have been a customer. I like that you have a loaner car when doing service on my vehicle.

by - Verified Customer January 13, 2014

Customer service is great the people there are just awesome, technicians are very helpful, giving you good advice on what you need versus what you don't need. Very awesome atmosphere, I like them a lot I will recommend anyone to go there.

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by - Verified Customer January 12, 2014

I got my car back in a decent time manner.

by - Verified Customer January 12, 2014

They did what I wanted them to do, I had to wait a bit as there were a few people in front of me.

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by - Verified Customer January 11, 2014

I trust Jim Bennett and his crew.

by - Verified Customer January 05, 2014

Technician Cracked The Windshield During The Inspection Syicker Installation Then Didn't Mention A Word About It & When We Noticed The Crack We Called Them To Ask For It To Be Repaired Or Replaced & Since The Crack Was Listed On The Mechanics Notes & He Claimed The Crack Was Already Present Prior To Arrival. Owner/Technician Notified Us Via Phone He Is Registered With The Courts As A Certified Reporter So Our Claim Wouldn't Stand Up In Court Not To Mention Since It's In The Mechanics Notes It Wasn't Necessary To Notify Us OF The Crack During Or After The State Inspection Process. He Also Cross Threaded A Stud OnThe Second Car We Were Having Inspected & Claimed It Was Cross Threaded Before But It's A Brand New Vehicle Only Maintenanced By Subaru Technicians At Perry Subaru. We Were Treated Unfairly, Our Vehicles Were Damaged, & We were Treated Terrible Along With Threatened When We Attempted To Allow Car Masters To Correct Their Mistakes. We Will Be Contactibg The BBB For A Complaint.

Reply from Carmasters Automotive – by carmaster January 30, 2017

05/22/2014 Pre-delivery inspection completed
Maintenance inspection completed
Four wheel alignment performed
Oil and filter changed
Tire(s) balanced
Tires rotated
Emissions or safety inspection performed
03/05/2014 40,700 Brakes checked
01/20/2014 38,459 Maintenance inspection completed
Oil and filter changed
Tires rotated
01/04/2014 37,692 Safety inspection performed
09/13/2013 33,644 Alignment checked
Alignment performed
Drivability/performance checked
09/04/2013 33,385 A/C and heating system checked
08/09/2013 32,141 Exhaust system checked
Oil and filter changed
04/12/2013 26,226 Brakes checked
Wiper(s) replaced
03/30/2013 25,550 Oil and filter changed
Wiper(s) replaced
12/07/2012 20,007 Maintenance inspection completed
Oil and filter changed
Tires rotated
11/15/2012 18,627 Headlight(s) replaced
10/01/2012 14,975 Oil and filter changed
08/02/2012 9,642 Oil and filter changed
Tires rotated
05/16/2012 Oil and filter changed
04/24/2012 4,308 Vehicle serviced
01/31/2012 5 Emissions or safety inspection performed

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by - Verified Customer January 04, 2014

Pleasant management, and they were able to accommodate me on a Saturday without a prior appointment, and in a timely fashion.

by - Verified Customer January 04, 2014

Good service, nice people who have worked on my car four two plus years.

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by - Verified Customer December 31, 2013

I've been going there for nearly 10 years. Always had excellent service. They provide recommendations for other service. Very solid work, every time. Knowledgeable staff.

by - Verified Customer December 31, 2013

Very professional, very nice, very understanding.

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by - Verified Customer December 26, 2013

Good friendly service.

by - Verified Customer December 26, 2013

The warranty work for the starter was good. The response for the oil leak was unsatisfactory. Less than 1000 miles after having the timing chain and oil pump replaced, I asked for the oil leak to be checked. I have owned this S10 since September 1995 and have always parked it in front of my house. There was never a sign of oil leakage until this work was done at Carmasters. When the work was done, Mike called me and asked if I would authorize replacing the rear main seal while they had it open and I said yes. When I picked up the vehicle, Mike said that they did not replace the rear seal as it looked good and it showed no signs of a leak. The front seal was or should have been replaced with the timing chain replacement. Now you say the oil is leaking form the front seal and even more from the rear seal and I need to live with it and add oil as needed or replace the engine because of blow by. Blow by does not always mean that a new engine is required. It can be caused by a problem in the PCV system. I do not find this acceptable as a solution to a problem that I believe was caused by work done at Carmasters. I know times are slow, but I have been unemployed since March 1, 2013 and cannot afford to subsidize slow business. I know that you previously recommended a dye to find oil leaks, but when I checked for oil leaks prior to bringing the vehicle back to you, I found a bolt missing from the timing chain cover which caused the oil around the oil pan and did not show visible signs of leakage in the street. I had provided all of the gaskets and seals for the timing chain and oil pan when I brought the vehicle in. When I found some of the gaskets still in the cab when I picked up the vehicle, Mike told me that Carmasters had gotten an entire set of gaskets and seals under warranty from the first timing chain job that was done there. I have given you a lot of business over the years with many vehicles, but I may not come back in the future.

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by - Verified Customer December 23, 2013

It was good service and time that was spent was good too.

by - Verified Customer December 21, 2013

Like the free loaner, work was done in a timely manner however when they called to tell me the car was ready the total was $100 more than I was originally told and I was never called to approve more work. Asked for the military discount and was told I'd get it but the final total was the same. Also a little concerned that a month later I am having the same problem with the vehicle (although it could be the other side).

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by December 16, 2013

They do a good job. Good price.

by - Verified Customer December 14, 2013

They're fair and honest. They tell you what's wrong with your vehicle at a reasonable price.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
95

CarMasters Automotive has much of what we look for in a certified shop. They have a well-rounded group of employees with a lot of experience who are lead by an ASE certified Master Tech who as gone above and beyond to gain certification in many additional areas. The team here is supported with the training, state of the art tools & equipment they need to tackle most any problem their shop will encounter, all with a 24 month, 24,000-mile warranty! They back this up with amenities that show a commitment to customer service; shuttle service, WiFi, extended business hours, and they are open Saturdays. We were impressed with CarMasters, we think you will be too!


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open 24 Hours
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

Retired Military owned. Napa Autocare. 2 year/24,000 miles Piece of Mind Nation Wide warranty most Repairs. Large drive through outside inspection lane for Boat, Camper and RV Trailers as well as Storage for all Vehicles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Carmasters Automotive
Resister worked great for 1 day then stopp...
OFTEN the resistor fails when it is being overloaded by failing blower motor, or is getting wet from leaks such as evaporator drain plugged and condensation getting on it or other sources
I want to<br>Change the transmission filte...
NO special tools are required, makes a big mess so have a very large drain pan. Be careful not to over-tighten pan bolt and damage pan so it never seals on gasket. it depends on your skill level.
Happened once before in a rain storm
What engine do you have? 6.0L or 8.1L gas or 6.6L diesel, there are many possible causes including updating to the latest Powertrain Control Module (PCM) calibration, Refer to TSB 06-06-04-042B. We can flash program or diagnose if needed, call 757-456-0722 for more details and let us know if you will need a $10 rental car.
when the car is on motion, after may be 5 ...
Is the Check engine light on or on and flashing, if so what DTCs/codes are there? have you had and repairs or service done in the past few months if so what? Others with similar symptoms had these problems: Camshaft Position (CMP) Sensor(s) and/or Crankshaft Position (CKP) Sensor
(Bank 1 Camshaft Position (CMP) Sensor and Bank 2 Camshaft Position (CMP) Sensor and Crankshaft Position (CKP) Sensor)
I would like to buy a rebuilt carburetor. ...
there are in fact slightly different carbs for auto trans VS manual trans and California emission. to ensure you comply with federal emission/EPA requirements and proper function it is best to stay with correct carb. they rebuild kits or available built to order from NAPA
The Driver Side Front Wheel gets hotter th...
There a a few possible causes with the 2 most likely being a failing wheel bearing or brakes not releasing. There are a few possible causes for brakes not releasing. Brakes staying applied can cause additional damage including damage to wheel hub bearing. A failed wheel hub bearing with a lot of play can also cause bake pad wear. I hope this helps, If you need more help diagnosing or with the repair please call Jordan or Sherri at 757-456-0722 0730 tomorrow morning and be sure to let them know if you want a $10 rental while yours is being repaired.
This is the first time I am experiencing a...
The vehicle has a saddle tank with 2 sending units, AND WILL LIKELY NEED TO BE DIAGNOSED WITH BOTH A DIAGNOSTIC SCAN TOOL AND A QUALITY METER SUCH AS A GRAPHING DVOM. If a fuel level sensor is replaced, the instrument cluster reset procedure will need to be done or the fuel level will still be inaccurate. This tells the cluster a new sensor has been installed and it will "learn" the characteristics of the new sensor.
I was informed that the cause of the engin...
I also own a 2011 F350. When parts fail they are considered defective by some because they no longer function as originally designed. After the factory warranty is over often unless there was something that affects many parts, there will not be a recall when a part fails
Recently when i put my van in drive with t...
there are multiple possible causes such as Blower Module — Front blower module, Control Head,
Wiring, Blower Motor, Blower motor resistor to name a few. Best to make sure all your fuses are good. If they are it is best to check using combinations of wiring schematic, DVOM, power probe, and bi-directional scan tool that can access all modules such as the front control modules and not just a code reader that reads engine only DTCs. If the fuses are not the problem or if they blow again after replacing and you would like this problem diagnosed, please call 456-0722 and make sure to let them know if you are interested in a $10 rental car while yours is being diagnosed and repaired.

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