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Car towed results: Halting in D and NO REVERSE. Tr replac. No trbl prior. Legal? on 2007 Ford Fusion

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Farmers (insurer of tow co.) will not take responsibilty. What are incidences of towing damage to tran as car was pulled backward from spot
(2) Answers
I'm not so sure it was caused from towing I own a 2007 Fusion only has 44,000 miles on it and it just did the same thing.
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