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Cantrell Service Center

(501) 242-0492
140 Verified Reviews
sarah@cscauto.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed

ADDRESS

7601 Young Rd
North Little Rock, AR 72118 USA

AUTO REPAIR EXPERIENCE

  • Sarah Steele, Manager
  • Established 1971
  • 4 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience

Cantrell Service Center Reviews

OVERALL RATING

140 Verified Reviews
5 stars
(99)
4 stars
(34)
3 stars
(5)
2 stars
(0)
1 star
(2)
by - Verified Customer June 20, 2017

I've always had a very positive overall experience, Sarah is a real pro, Chuck is and always will be condescending in his superior attitude, I guess it's an ego issue. But for the most part the mechanics are very nice and competent... I feel that the shop is overall honest, reliable and timely. As long as Chuck and I do not have to cross paths, I'll continue to use this shop.

by - Verified Customer June 15, 2017

Cantrell Motors always does a good job servicing my car and explaining what they did. Thanks.

by - Verified Customer June 14, 2017

I am very upset with my experience at Cantrell Service Center. I had an appointment, dropped it off at 9:30 in the morning, and I didn't get to pick it up until FIVE o'clock that evening. I was told the WRONG price to begin with: $90 became $130, then other things needed to be fixed unexpectedly. The bill became $270!! While I was stranded, I didn't any phone calls. I had to call them to figure out what was happening. I highly doubt my husband and I will return. I'm so upset.

by - Verified Customer June 13, 2017

Staff is always helpful and willing to explain all needed repairs. They go over what was done and what needs to be watched.

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by - Verified Customer June 12, 2017

Issues were just diagnosed - per my request no repairs were done this time. Diagnosis was accurate and done in a timely manner. I was pleased with the service and professionalism.

by - Verified Customer June 11, 2017

Bought tires and excellent service.

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by - Verified Customer June 08, 2017

I like working with Chuck

by - Verified Customer June 08, 2017

Only complaint was that the new tires they put on were not inflated to the correct amount so my low tire light stayed on till i could get someone to put air in them.

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by - Verified Customer June 07, 2017

Very professional- very pleased

by - Verified Customer June 04, 2017

They have always been reasonable and explained procedures. My wife has always been pleased with Cantrell.

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by - Verified Customer June 01, 2017

Good folks! Good work!

by - Verified Customer June 01, 2017

Love Cantrell Auto. We will be lifetime customers!

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by - Verified Customer May 31, 2017

This is where I take all my auto's they are fair and they treat you very nice and Chuck takes time out to explain things to you.

by - Verified Customer May 29, 2017

I would not go to any other place, because
I think you are the best. and yes I have sent
other there too. and they also enjoy your shop too

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by - Verified Customer May 24, 2017

They are a very professional, thorough shop and pleasant to deal with.

by - Verified Customer May 24, 2017

Not the cheapest but by far the best customer service.

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by - Verified Customer May 14, 2017

Scheduled maintenance done in a timely manner at a seemingly reasonable price. I do wish they would include tax in their estimate.

by - Verified Customer May 10, 2017

We have used you for our cars in the past and have been very impress with your work and honesty!! My husband thought I needed more work done for my tune up but you were honest to fix what needed to be done and did not rip us off. I have posted on my FB page about how I love Cantrell Auto and highly recommend you to all my friends, coworkers, and patients. Thank you!!

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by - Verified Customer May 08, 2017

2 thumbs up.

by - Verified Customer May 04, 2017

This is an update from my last post. Chuck called me back and explained some things and offered to research my issue so I could take my hummer to a shop that could fix the issue. He called me back in a perspective amount of time and was helpful with advice. I just wish they could have taken care of the issue not I am out of money and about to be out of some more. The issue is a little better but still a problem that I am dealing with. Thank you chuck for helping with what you could and to the service persons they do work hard and deserve their kudos.

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by - Verified Customer May 01, 2017

They did an awesome job! Chuck was great and went the extra mile!

by - Verified Customer April 27, 2017

Will be back!

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by - Verified Customer April 24, 2017

First time here. This is my new go to place for maintenance. Friendly staff and fair prices. Much faster service than I was experiencing at the other place.

by - Verified Customer April 20, 2017

Would highly recommend them. I was kept fully informed during the process.

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by - Verified Customer April 18, 2017

Everyone was very helpful and courteous and the mechanic that I spoke to let me know of a problem that I wasn't aware of and gave me the option to have it fixed quickly

by - Verified Customer April 18, 2017

My friends recommended Cantrell. They were courteous, efficient and went out of their way to bring my car back to me. I am 87 years old and appreciated the help I was given and the service. I will be a regular customer.

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by - Verified Customer April 18, 2017

Thorough and competent, as always. Good experience.

by - Verified Customer April 12, 2017

I am very satisfied and will be back.

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by - Verified Customer April 10, 2017

The atmosphere is very welcoming, people are very friendly, and I feel like everyone always gives 100% when helping me take care of my vehicle!

by - Verified Customer April 06, 2017

Cantrell Service Center always comes through! They are patient to explain the situation and are clear about which repairs are necessary and which are optional. We trust them with all our vehicles!

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by - Verified Customer April 05, 2017

I brought my car in to have new tires put on. They also pointed out some other issues that needed immediate attention and were still able to have car ready by the time originally told.

by - Verified Customer April 05, 2017

Great

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by - Verified Customer April 05, 2017

Cantrell Service Center provided the ultimate in customer service. I was completely impressed with how quickly they saw me at my appointed time and how thoroughly the issue with my vehicle was explained to me, in a way that I could understand. And I witnessed them doing this to other customers as well. It is evident that they truly care about the people they serve!

by - Verified Customer April 05, 2017

People friendly and knowledgeable and was nice to get a courtesy ride when needed.work was done to my satisfaction

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by - Verified Customer April 05, 2017

Excellent, thorough, honest.

by - Verified Customer April 05, 2017

I have been with Cantrell Service Center for 15 years and they are exceptional in the work they do and in customer service. Thank you.

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by - Verified Customer April 04, 2017

Quick answer replied on email

by - Verified Customer April 03, 2017

People very friendly

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by - Verified Customer April 03, 2017

Basic service performed well. Gave an estimate for diagnostic work already performed.

by - Verified Customer April 03, 2017

Good job!

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by - Verified Customer March 29, 2017

Good job

by - Verified Customer March 27, 2017

Great services.

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by - Verified Customer March 23, 2017

I had two repairs, the oil leak was repaired without issue. The second is an intermittent AC issue and this is the second or third trip. I left it for over 2 weeks as i was on a business trip and they were unable to replicate issue. The 3rd time I drove the issue happened again, I don't feel the issue was given the proper attention given the time available.

by - Verified Customer March 22, 2017

Always a good experience

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by - Verified Customer March 22, 2017

Routine oil change

by - Verified Customer March 19, 2017

Friendly

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by - Verified Customer March 16, 2017

I am pleased with the services and the price was reasonable. I will use Cantrell Service Center for future repairs

by - Verified Customer March 15, 2017

Very professional & prompt, I appreciate the digital report sent directly to my email.

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by - Verified Customer March 14, 2017

Nice people

by - Verified Customer March 13, 2017

Thank you

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by - Verified Customer March 13, 2017

Grateful to have a reliable repair shop close by

by - Verified Customer March 13, 2017

Everything is working ok. The only issue was a rubber/metal water hose replacement left the metal part rubbing against a metal brake line tube that was vibrating into the cab of the truck. I tracked it down and had to slightly bend the metal brake tube so as not to be against the metal water line, otherwise it may have eventually rubbed a hole into one of them from the vibration of the engine.

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by - Verified Customer March 12, 2017

Pre-purchase vehicle inspection done to my satisfaction.

by - Verified Customer March 09, 2017

Everything went well, no problems.

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by - Verified Customer March 08, 2017

Like the shop

by - Verified Customer March 07, 2017

Excellent service all around!!

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by - Verified Customer March 06, 2017

Cantrell was very professional. They explained any notes made by the service tech and no pressure to fix it like dealerships car services . They had TV , free Wi-Fi and free snacks and drinks if you wait on your car.

by - Verified Customer February 23, 2017

Service was fast and I am very satisfied.

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by - Verified Customer February 16, 2017

Great people. Always personable and professional.

by - Verified Customer February 16, 2017

Everything went smoothly.

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by - Verified Customer February 14, 2017

I've been twice now and had two of my vehicles repaired. Very nice work and experience. I will be back!

by - Verified Customer January 30, 2017

Excellent customer service, honest assessment, reliable quality work and great follow-up!

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by - Verified Customer January 18, 2017

Good Job!

by - Verified Customer January 10, 2017

Great work

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by - Verified Customer January 09, 2017

Best shop in town. Always happy with the work Performed. Only suggestion is that the office could be more welcoming when you first walk in. Sometimes no one acknowledges you until you say something. Other than that, it's great!

by - Verified Customer January 09, 2017

Great job.

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by - Verified Customer January 02, 2017

Sarah, Chuck, and the folks there always do great work, and are completely trustworthy.

by - Verified Customer December 20, 2016

Always excellent service.

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by - Verified Customer December 12, 2016

I am a long time customer. Cantrell Service Center gets all of my maintenance and service business and has for over thirty years.

by - Verified Customer November 29, 2016

Very professional and courteous! I Love their coupons too!

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by - Verified Customer November 28, 2016

I have always received great service.

by - Verified Customer November 28, 2016

Always helpful.

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by - Verified Customer November 09, 2016

I appreciated the professional way of which I was treated and how courteous the staff was when I asked questions. Thanks so much.

by - Verified Customer November 02, 2016

I had major repairs completed on my car. The total was $1400 versus the $1800 the dealership quoted.

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by - Verified Customer October 30, 2016

Kind of pricey.

by - Verified Customer October 27, 2016

Very professional service!

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by - Verified Customer September 30, 2016

Honest and fair company.

by - Verified Customer September 29, 2016

I brought my car to a service station when I suddenly lost coolant. They diagnosed the problem as a broken radiator. The repair cost for a reconditioned radiator installed was $700+. I called Cantrell and explained the problem. They gave an estimate of $413, cautioning there may be hidden problems that would have to be fixed. I brought the car and the repair, a new rather than reconditioned radiator, was done exactly at the estimated price. They did also note several other issues, some of which I know about, but none that required urgent attention. There was no pressure to spend more money. My car has performed well since with no problems.

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by - Verified Customer September 27, 2016

I asked for an estimate of the work needed on the truck, I felt I got the facts.

by - Verified Customer July 25, 2016

Excellent work at a fair price.

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by - Verified Customer July 18, 2016

I've had my vehicle serviced here twice. Both experiences were phenomenal; Chuck and the rest of the crew there are true professionals. They constantly updated me on what the status of the repairs were, and what was needed.

by - Verified Customer July 01, 2016

Courteous, professional & I had great snack while I waited.

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by - Verified Customer June 29, 2016

Happy !

by June 20, 2016

Fast, dependable and courteous.

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by - Verified Customer June 10, 2016

Staff was courteous, clearly communicated the issues with my car. Recommended which services should be performed now and which could wait.

by - Verified Customer June 06, 2016

Clean, prompt, friendly. Reasonable charge.

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by - Verified Customer May 20, 2016

Excellent !

by - Verified Customer May 17, 2016

Great service.

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by - Verified Customer May 03, 2016

I've always been pleased with Cantrell Service. I take all my vehicles (at this count, five of them) to them and have for at least 20 years.

by - Verified Customer April 28, 2016

They are always on their "A" game. Very professional, reasonable, and friendly.

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by - Verified Customer April 26, 2016

Everything went well, service and information were good.

by - Verified Customer April 26, 2016

Like always, the best service and correct service.

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by - Verified Customer April 04, 2016

They have always been honest and open about what repairs needed to be done and have not tried to talk me into something not needed! They are very considerate and friendly and do the repairs in a timely manner! They keep my cars in top running shape!! I would not go anywhere else!!

by - Verified Customer March 24, 2016

Friendly service.

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by - Verified Customer March 24, 2016

Friendly service. They were able to fit me in quickly when I had a road trip the next day.

by - Verified Customer March 15, 2016

Cantrell Service Center is an honest, professionally run business. Outstanding staff from the front office to the newest automotive technicians.

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by - Verified Customer March 11, 2016

Excellent customer service and knowledge explaining all options on the issues.

by - Verified Customer February 26, 2016

Saved me on DIY project gone wrong. Took over, gave me an estimate that was eighth in the end. No attempt to add on repairs, which happens at other repair shops. Very honest about the problems and solution and kept me advised of progress.

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by - Verified Customer January 25, 2016

They do good work.

by - Verified Customer January 15, 2016

I have used this shop for several years, and I have never had a bad experience. The work was always done quickly, and fairly priced, and the staff has always been wonderful.

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by - Verified Customer October 12, 2015

They keep in contact about the prices and progress of the repairs. Reasonable costs. They will save you money if they can.

Reply from Cantrell Service Center – by CantrellServiceCenter December 02, 2015

Thanks for your comments, we truly appreciate your business

by - Verified Customer October 05, 2015

The service was fast and prompt.

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by - Verified Customer September 29, 2015

They are professional, great service.

by - Verified Customer September 28, 2015

Everyone is so professional, kind, and patient with any questions I have.

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by - Verified Customer September 23, 2015

Cantrell is trustworthy. I'm a senior citizen and want to feel secure that my auto repairs are done with skill and honesty. Cantrell not only keep up with what needs to be done in the future, but the immediate repair job is done quickly and correctly.

by - Verified Customer September 22, 2015

Nice upgrades to customer waiting area since the last visit.

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by - Verified Customer September 15, 2015

I have been pleased with the level of service provided by Cantrell Service Center. The employees are friendly and are very accommodating by providing a shuttle service as well as a nice waiting area complete with refreshments.

by - Verified Customer August 20, 2015

They are very honest and have integrity!! Something that is hard to find in the automotive industry.

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by - Verified Customer August 11, 2015

CSC offers professional services.

by - Verified Customer August 07, 2015

They are honest and do quality repairs. They explain what is wrong and how they will fit it in words and terms I can understand. They stand behind the warranties they make on repairs and parts.

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by - Verified Customer August 07, 2015

Honest, accurate analysis, effective repairs, fair price.

by - Verified Customer July 10, 2015

I like their professionalism.

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by - Verified Customer May 28, 2015

I have received great service over the past few years I have been going to them.

by - Verified Customer May 27, 2015

They did a very good job on my truck, they are very knowledgeable and did the work quickly. It was my first time there and they did a very good job on all of the work.

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by - Verified Customer May 27, 2015

They did good work and they are very friendly.

by - Verified Customer May 27, 2015

Everyone there was very nice and helpful. They were fast at getting the work done.

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by - Verified Customer May 26, 2015

They are always great, they give great customer service and they are always very nice to all of their customers.

by - Verified Customer May 26, 2015

Every time I go there they give me the information I need, they explain everything well and they do the work correctly.

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by May 22, 2015

They did pretty good service. They were thorough, fair and they addressed our problem in a timely manner.

by - Verified Customer May 22, 2015

They did a good job at a fairly reasonable price.

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by - Verified Customer May 22, 2015

Good service, they are fast and overall they were very honest about everything.

by - Verified Customer May 21, 2015

They are the best service center I have ever used.

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by - Verified Customer May 11, 2015

Top notch service all around.

by - Verified Customer May 11, 2015

Good folks.

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by - Verified Customer May 07, 2015

Always great service.

by - Verified Customer May 07, 2015

They have always been amazing.

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by - Verified Customer April 27, 2015

Excellent service. I'm never surprised by my bill. They know what they're doing.

by - Verified Customer April 17, 2015

I am not certain that they are not gouging their customers by suggesting unnecessary repairs at inflated prices.

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by - Verified Customer April 16, 2015

They are trustworthy.

by - Verified Customer April 14, 2015

They are very good at what they do, very professional. Also, courteous and pleasant and take the time to explain issues. They are prompt in getting the vehicle repaired, have Sports Illustrated in the waiting room, and offer a shuttle service.

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by - Verified Customer April 08, 2015

They are always fair and go the extra mile to take care of me if there is ever a problem.

by - Verified Customer April 01, 2015

Very friendly and completed my repair in a timely manner.

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by - Verified Customer March 27, 2015

Great efficiency and affordable prices.

by - Verified Customer February 27, 2015

They provide complete repairs and communicate well about what they are doing and why. A little on the expensive side but worth it.

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by - Verified Customer February 18, 2015

Always good service and explanation what needs to be done.

by January 30, 2015

They are professional, knowledgeable, and fair.

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by - Verified Customer January 07, 2015

They are always courteous and let me know what work they completed and also some things we may need to address in the future.

3 verified customers did not leave comments but provided these ratings:
by Altol, David, Danny

RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
97
CUSTOMER AMENITIES
95

Cantrell Service Center was established back in 1971 and has been proudly serving North Little Rock and the surrounding area ever since. This shop features a very well trained and ASE certified team who are equipped with the state of the art tools and diagnostic equipment necessary to service and repair today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “knowledgeable”, “friendly”, “helpful”, “honest”, and "professional". A local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Serving the areas of Maumelle, AR, Little Rock, AR and North Little Rock, AR, Cantrell Service Center has been providing unmatched service to our customers since 1971.

Our service departments at Cantrell Service Center takes pride in providing the finest auto service for European, Asian, and Domestic makes. Our team is staffed with ASE Certified Technicians equipped with state-of-the-art diagnostic tools ensuring quality work for all Cantrell Service Center customers. We specialize in all forms of Preventative Maintenance and repairs such as Alignments, Oil Changes, Brakes, Transmission Services, and many more. Our highly trained ASE Certified Technicians properly diagnose your vehicle's problems, Cantrell Service Center has earned a reputation, backed by our customers for providing a comfortable environment that centers around you to ensure your expectations are always exceeded when visiting our location.

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More
Questions Answered by Cantrell Service Center
cranked. fuel pump works fine. does it hav...
Looking up that symptom renders as many confirmed repairs as you have time to read. Anything from a wiring issue to the computer. It will require someone with the older Dodge scan tool to track down the source. Testing to pinpoint the cause will be better for you than putting parts on it till it runs.
Car has been sitting idle for 7 years.
That is the #2 most common repair search for that vehicle. The answer is that testing is the only way to pinpoint the cause. Most common are the vehicle speed sensor, instrument cluster failure, and vehicle computer. Testing would help answer the question further and pinpoint the cause. Replacement of the vehicle speed sensor would be the quickest least expensive thing to try. If that doesn't work, you will need to take it to a shop for testing.
I changed the head gasket and now the gaug...
The honest answer is that without testing the signals, there is no way to know. The temp gauge may have been damaged and causing the gauge to peg. The fuel gauge should not have been affected, so that tends to point toward a possible gauge cluster issue. Without more data, that's about all I can guess at this point. It is an OBDII computer vehicle, so a shop with a scan tool should be able to test for signals & gauge operation.
I recently chamged out the c5ankshafy plat...
Not a Rotory shop, but the P2070 is an SSV code and the P0410 is a Secondary Air Injection code. The most common repairs for the P2070 are
12 - Secondary Shutter Valve Vacuum Control Solenoid
9 - Shutter Valve
2 - Vacuum Hose/Line(s)
1 - Secondary Shutter Valve (SSV) Vacuum Solenoid Wiring
1 - Secondary Shutter Valve Vacuum Control Solenoid and Shutter Valve

Possible causes for the P0410 code are..
- AIR system malfunction
- Restrict or damaged in exhaust system
- Restrict in three way catalytic converter
-PCM malfunction

I don't know if that helps, but that's what I have found on these 2 codes.
Just bought vehicle ... It leaks oil evide...
This is a list at 90,000 and would apply at 180,000 as well...

INSPECT.....
Brake Hose/Line (S)
Inspect brake lines and hoses (Including ABS)
 
Brakes and Traction Control
Constant Velocity Joint Boot (S)
Inspect drive shaft boots.
 
Cooling System
Inspect cooling system hoses and connections.
 
Drive Belt (S)
Exhaust System (E)
Fluids (S)
Inspect all fluid levels and condition of fluids.
 
Fuel Supply Line (E)
Inspect fuel lines, hoses, and connections.
 
Parking Brake System (S)
Inspect parking brake adjustment.
 
Steering and Suspension (S)
Inspect tie rod ends, steering gear box and boots, and suspension components.
 
REPLACE......
Air Filter Element (S)
If driven in dusty conditions replace every 15,000 miles.
 
Cabin Air Filter / Purifier (S)
If driven in urban area with sooty conditions replace every 15,000 miles.
 
Engine Oil (S)
Perform at mileage interval or every 12 months, whichever comes first.
 
Fluid - Differential
Oil Filter, Engine (S)
Rotate
Tires
Rotate tires, inspect tire inflation and condition at least once a month.

My steering wheel is locked and my key doe...
The steering wheel lock is normally part of the ignition lock cylinder. The key has to turn a certain amount to release the wheel. Sometimes the wheel gets into a bind because the front tires are pushed up against the curb or parking stop.
Does anyone know what causes this
May have a vacuum leak. Possible Idle Air Control Valve or carbon build-up issue. The intake manifold on those is common to require replacement for vacuum leaks/cracks.
Battery and alternator both. Good but does...
Fuel tank pressure sensor is mounted next to the brake baster cylinder. Looking up ELD I have to assume you mean Electronic Leak Detection.
The beep that you hear when you open the d...
It is possible that one of the 'door position' sensors is going bad or is out of position. Vehicle computer may thing the door has been opened at times when it is not. Be sure doors are closing all the way with no obstructions. Testing may be required to pinpoint the problem.

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