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2013 Cadillac SRX Questions

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No response on touch screen
Screen is cracked.
Battery says empty but lights are still on. It will not start even after a jump
is it worth,or can it be fix
I have had Benny Boyd mechanics try to fix the problem with no success. There are over 6 repairs attempts and I file a lemon suit. They sent a guy named Richard that obviously cannot hear and he lied about there being a problem, even with the mechanic sitting in the back seat stating he heard the roar. Im not sure if the lug nuts had anything to do with it, but it is the loudest on the drivers side at 35-40 mph and can be reproduced on the left rack.
the car still 0 mileage not used yet we turn the engine on and off several time but nothing change, the gas cap checked and it was ok
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