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Broad & James AutoCare & Towing

(614) 678-5936
38 Verified Reviews
towmaniac@aol.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

4301 E 5th Ave
columbus, OH 43219 USA

AUTO REPAIR EXPERIENCE

  • Dan Trainer, Manager
  • Established 1973
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 90 Years of Car Repair Experience

Broad & James AutoCare & Towing Reviews

OVERALL RATING

38 Verified Reviews
5 stars
(30)
4 stars
(5)
3 stars
(0)
2 stars
(2)
1 star
(1)
by - Verified Customer July 06, 2017

Great service - easy experience - same day completion!

by - Verified Customer June 28, 2017

Great service!

by - Verified Customer June 15, 2017

It was a great experience during a not so great time. Gave me a tow and also fixed my ride in 2 days. Loved it.

by - Verified Customer May 30, 2017

Great team.

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by - Verified Customer May 29, 2017

Pleasant and informative.

by - Verified Customer May 16, 2017

Broad and James has always done excellent work for a very fair price.

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by - Verified Customer May 07, 2017

The power steering reservoir was filled too high!

by - Verified Customer April 05, 2017

They always do an awesome job!

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by - Verified Customer March 26, 2017

All employees in the shop are friendly. I like the fact that you are not lied to in order to get you to pay for more services. My car was repaired in a timely manner as always. When I pick up my car it always runs and sounds better. Everything was explained to me. I called and made an appointment because I was hearing a noise coming from the motor. I explained what I was hearing and was told that I would get a call to let me know what the problem was. They certainly took great care of my cars needs. They will remain my go to car repair shop. And yes; I tell my friends about the service.

by - Verified Customer March 20, 2017

Job well done as always.

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by - Verified Customer March 13, 2017

I went in for an oil change & tire rotation. Staff was friendly and job was completed timely.

by - Verified Customer February 13, 2017

It was professional, friendly, to-the-point service. I have had work done there several times.

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by July 18, 2013

Very pleased with the service.

by July 18, 2013

They've always taken care of any repair that I've ever had. My family uses them and it's very dependable service.

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by July 15, 2013

Because Dan and his crew take care of me. I trust them. They do it as swiftly as they can.

by July 08, 2013

We take all of our cars to Broad and James Auto Care. They're very family oriented and there are very trustworthy people who work there. They don't try and get extra money out of you for stuff you don't need. They do a great job fixing everything and they check things you haven't even asked for at no additional cost.

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by July 06, 2013

They did a good job. They seemed pretty honest but their prices seemed a little on the high side. They fixed my problems. I have family members that have gone to them and they gave good reviews. They're reliable.

by June 27, 2013

I don't know. I gave it an 8 because they fixed my car.

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by June 25, 2013

Good service in a timely fashion at a good price. Knowledgeable mechanics.

by June 20, 2013

I have been in business with them for years and their hourly is by the minute and everything has been accurate as far as I can tell.

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by June 16, 2013

They did a good job for me. I haven't had any problems with it.

by June 14, 2013

It's because I had it quoted at other places and they were able to finish the work in one day at half the cost. They are a locally owned business and that's probably it.

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by June 10, 2013

It's really expensive and everyone I know is poor.

by June 07, 2013

They do a good job at their work and they are very honest and open and take care of what needs to be done. I recommend them to everyone I know. I have done that too. I recommended them to my sister and she likes that place too. Their service is quick and fast. I get my car that same day or the next day and I really appreciate that.

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by June 03, 2013

The car got right in, got serviced quickly, and there were no problems thereafter with the car.

by May 30, 2013

They told me the truth. They didn't try to get over on my because I'm a female. He actually quoted me $525 and it ended up only being $464.

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by May 25, 2013

I wasn't better explained to, why I was being charged so much.

by May 23, 2013

I'm very pleased with the service they have given me. I've been with them for 7 years now and I've always been pleased.

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by May 20, 2013

They treated me real nice and handled the situation with my car in a timely fashion. Professional about everything. Pleasure doing business with them. That's basically what happened.

by May 18, 2013

They took care of me right away. They fixed the problem with the car.

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by May 11, 2013

My car is still not fixed properly. I'm still experiencing the same problem I was when I took it there in March.

by May 06, 2013

They were pretty nice and got everything done in a timely manner. They didn't charge me a lot.

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by May 04, 2013

They were very fast about taking care of my vehicle and I was very proud of the time frame they did it in. They took good care of me. The work they did was very satisfactory and very fast.

by May 02, 2013

It's good. I like it. I've never had a problem with them.

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by April 30, 2013

They did an excellent job with great customer service. Reasonable price.

by April 26, 2013

I just went up there and asked if they could do the work and they did. As a matter of fact, I would take my car back there again. They will be doing the work on my cars from now on.

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by April 25, 2013

They're quick, accurate, and they know how to do it.

1 verified customer did not leave comments but provided this rating:
by Zac

RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
95

Broad & James Auto Care was established in 1973. Dan Trainer, the owner, is an experienced ASE Certified Master Technician with a wide range of experience in the automotive industry. This RepairPal Certified auto shop features an experienced team who combine for over 115 years of industry experience that has been working together an average of over 15 years. This team is equipped with some of the best automotive tools and computer diagnostic equipment that are needed to make professional repairs to your computer controlled vehicles. All work done here is a backed by a 12 month/12,000 mile nationwide warranty. Early Bird Drop off, Saturday hours, and wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Free Estimates
  • Heated Waiting Room
  • Service Guarantee
  • Towing

AFFILIATIONS

  • NAPA

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
+ More
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