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British American Auto Care

(410) 431-1561
25 Verified Reviews
info@britishamericanauto.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 6:00pm
S
Closed

ADDRESS

9577 Berger Rd
Columbia, MD 21046 USA

AUTO REPAIR EXPERIENCE

  • Sandi Weaver, Manager
  • Established 1978
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 3 ASE Master Auto Technicians
  • 127 Years of Car Repair Experience

British American Auto Care Reviews

OVERALL RATING

25 Verified Reviews
5 stars
(20)
4 stars
(4)
3 stars
(1)
2 stars
(0)
1 star
(0)
by - Verified Customer June 19, 2017

They are excellent!

by - Verified Customer June 15, 2017

We've been coming for a long time. People at the front desk are great, the mechanics are friendly, and they're good about calling and letting me know if anything comes up. Really good service here.

by - Verified Customer June 13, 2017

I love them! They have done a couple things for me, and one time they took longer than expected (for a tire repair), and because they took longer, they didn't charge me for the service! I find that to be a rare thing in the auto industry, so I really appreciated that.

by - Verified Customer June 13, 2017

They're a little more expensive than other places, but the quality and service I get by coming here makes the money well worth it!

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by - Verified Customer June 12, 2017

I thought it was a little expensive, but I didn't compare their prices to others, I'm just very frugal. They did good work, though, and my car has been running fine since my service.

by - Verified Customer June 11, 2017

I've been a customer for 12-13 years now. They almost always repair it correctly the first time, and if not, they take great care to fix it and make sure that I have a great experience. Highly recommend them!

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by - Verified Customer June 11, 2017

We've been generally happy with the service, but this last time was not great. There was a lack of communication about potential issues with the car that was frustrating to us, but otherwise, we've been going here a while and it's been an overall good experience.

by - Verified Customer June 11, 2017

I've been with them for 15-16 years. The reliability and service keep me coming back, as well as the convenience of the shuttle that they offer.

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by - Verified Customer June 06, 2017

They were able to get me in earlier than scheduled, which is great. I've been there a couple times, the staff is friendly, I never feel rushed, and they're good at communicating with me.

by - Verified Customer June 05, 2017

I just had them run diagnostics. Unfortunately, the cost of repairs was going to be higher than the value of the vehicle. I was however very happy with the way they handled everything.

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by - Verified Customer June 05, 2017

I do not have another shop to compare pricing equally, but I felt they were fair. I was definitely satisfied with the service as a whole.

by - Verified Customer June 05, 2017

They did everything I wanted them to! We have been coming there for 20 plus years.

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by - Verified Customer June 05, 2017

I have always been treated well at British American.

by - Verified Customer June 04, 2017

This last visit, they worked on my brakes, and I'm still having issues with them. But otherwise, I've been taking my car there for a while, and they don't do work that I don't need. They're extremely trustworthy.

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by - Verified Customer June 04, 2017

Service is always done well at a fair price here.

by - Verified Customer June 01, 2017

We've been with them for 17 years. Their customer service is fantastic.

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by - Verified Customer May 30, 2017

The price was a little high, but it was done on time.

by - Verified Customer May 29, 2017

They have always been professional, I'm very pleased with the performance and service I've gotten. Been here for 15 years with all 3 of my vehicles, only 1 time that the service wasn't done right (misdiagnosis), but they fixed it incredibly quick without making excuses. It's pricey but fair. I often recommend them to others; they're just the best! There's not another service place like this. I trust them implicitly, to the point that I have them work on my daughter's car as well.

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by - Verified Customer May 22, 2017

Everything is fine! Completely satisfied.

by - Verified Customer May 22, 2017

I have been going there for 20+ years! I'm happy going there! I really appreciate their philosophy of not offering a whole list of repairs everytime you come in. Repairing cars is expensive and they try very hard to do it for as little as possible. It's difficult to find a company you can trust, but this is most definitely one you can.

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by - Verified Customer May 22, 2017

Really nice people over there! The experience is always positive.

by - Verified Customer May 22, 2017

I've been with these guys for years! They are truly wonderful!

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by - Verified Customer May 21, 2017

I have been into this shop several times and have never had a single issue come up. Brian is fantastic and always ready to help.

by - Verified Customer May 21, 2017

Every part of the service I received was perfect. I couldn't have asked for it to be better.

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by - Verified Customer May 18, 2017

I have not had an issue to speak of here. They are good at what they do and at a reasonable price.


RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

British American Auto Care has been serving the community of Columbia and the surrounding area since 1978. During this time they have developed a loyal following of satisfied customers who described this shop to us as "friendly”, “courteous”, “honest”, “knowledgeable” and "professional". This location features a team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • Bosch Service Network

MESSAGE FROM THE SHOP

Award winning service. Specially trained technician's to work on Hybrid vehicles. Maryland Green Registry. State Inspection, State Emission Repair, Voted 1# in Howard County for over 25 years.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to British American Auto Care
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