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Bonita Valley Auto Care

(619) 268-6392
191 Verified Reviews
bonitavalleyautocare@gmail.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-S
8:00am to 5:00pm

ADDRESS

3995 Bonita Rd
Bonita, CA 91902 USA

AUTO REPAIR EXPERIENCE

  • William Ballard III, Owner
  • Established 2001
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 3 ASE Master Auto Technicians
  • 122 Years of Car Repair Experience

Bonita Valley Auto Care Reviews

OVERALL RATING

191 Verified Reviews
5 stars
(137)
4 stars
(41)
3 stars
(5)
2 stars
(2)
1 star
(6)
by - Verified Customer October 02, 2017

Very thorough very professional, but late picking me up

by - Verified Customer September 27, 2017

Great place for car repair!

by - Verified Customer September 24, 2017

Told repair was something different than we thought which was $270 more. Explained that drivers seat controls were broken and to not touch. Of course the seat was moved. Andy promised to have it fixed first thing in the morning as he agreed it was his mistake. Not only was it not fixed, I called and he didn't call me back. I called him the following day and said his guy couldn't get to it the day before and was about to fix it. I finally called again closer to 5. He said he would try again on thur. I brought my car in on Sat. I was hightly upset and chose to come and get my car. Not only is my car barely driveable? It is dangerous to drive. We have been faithful customers for years.

by - Verified Customer September 08, 2017

Good customer service again.

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by - Verified Customer September 08, 2017

Great

by - Verified Customer September 08, 2017

Service is always great! I appreciate when the rep explains everything that they have done to my vehicle.

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by - Verified Customer September 08, 2017

Awesome staff! Very courtesy and helpful!

by - Verified Customer September 04, 2017

Great as always. Andy and the team are awesome!

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by - Verified Customer August 27, 2017

Great job

by - Verified Customer August 24, 2017

Happy with the service

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by - Verified Customer August 24, 2017

Always treated with great customer service with equally great service to my vehicle

by - Verified Customer August 24, 2017

Love you guys

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by - Verified Customer August 22, 2017

Everything was very simple, easy and smooth. Ronnie did a fantastic job of keeping me informed of every single step until the vehicle was ready. Thank you Ronnie.

by - Verified Customer August 17, 2017

They were very helpful

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by - Verified Customer August 16, 2017

Quick service for a fair price.

by - Verified Customer August 15, 2017

The work done was very good, they are very friendly and they even had my truck washed.
They also have a great shuttle service.

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by - Verified Customer August 15, 2017

Smog check completed well and quickly.

by - Verified Customer August 14, 2017

Very courteous employees, work completed as promised and done in a timely manner.

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by - Verified Customer August 11, 2017

Good service and price

by - Verified Customer August 11, 2017

Love the way I am treated and everyone is happy to take the time to explain what is needed.

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by - Verified Customer August 09, 2017

Will return

by - Verified Customer August 08, 2017

Friendly, competent staff.

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by - Verified Customer August 03, 2017

They were very helpful.

by - Verified Customer August 03, 2017

The customer service was outstanding. The gentleman that took care of me and made sure I knew my options.

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by - Verified Customer July 28, 2017

I've been taking my car there for a couple of years now, and I would trust anyone else with my repairs.

by - Verified Customer July 24, 2017

Speedy, professional service

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by - Verified Customer July 21, 2017

Fast service.

by - Verified Customer July 19, 2017

Staff was extremely friendly and accommodating. All work done seem to be correct and overall I'm a very happy customer.

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by - Verified Customer July 11, 2017

Great service

by - Verified Customer July 06, 2017

Positive experience. Everything was explained thoroughly and completed on time.

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by - Verified Customer June 29, 2017

This was a smog check

by - Verified Customer June 28, 2017

I am pleased with the service.

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by - Verified Customer June 28, 2017

Nice to trust shop.

by - Verified Customer June 20, 2017

Andy is very pleasant to deal with. Very professional and explained the repairs to me.

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by - Verified Customer June 18, 2017

They are always very friendly, professional and efficient. They do a good job of explaining the repairs.

by - Verified Customer June 14, 2017

Fast and reliable service- thank you!!

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by - Verified Customer June 14, 2017

I decided to have my car fix and requested a ride to go home. I asked them to call me when it's done and need a ride to pick up my car. What happened was they called me late and have to pick up my car the following day or Monday because the driver that will pick me up went home already. I insisted that I needed the car and will have to wait for my son from work so I can pick up my car later that day. I'm not sure if that was Saturday. My point, don't promise if you can't make it and besides I brought my car in the morning about 9 or 10 am.

by - Verified Customer June 13, 2017

I have used their services for years and I'm always pleased.

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by - Verified Customer June 11, 2017

Excellent job.

by - Verified Customer June 09, 2017

Andy was very helpful and informed me of updates and full explanation of the process.

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by - Verified Customer June 07, 2017

It was actually my son who had his car worked on and he was very satisfied.

by - Verified Customer May 30, 2017

Satisfied

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by - Verified Customer May 26, 2017

Overall excellent.

by - Verified Customer May 23, 2017

Very satisfied.

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by - Verified Customer May 22, 2017

My vehicle is now experiencing oil leaks that were not there before the repairs were made by Bonita Valley Auto Care. Heat Shield rattling has returned after spot weld repairs were made. The weld repairs worked for about a week. I'm concerned about the oil leak that appeared the first day home from the shop.

by - Verified Customer May 19, 2017

Oil change and lamp replacement. Very quick service!

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by - Verified Customer May 15, 2017

Your shop is my go-to. It is not the cheapest, but for me it has been the best and I have always trusted you work and repeatedly made the decision to pay extra for extra quality. This time did not meet my usual expectations. I got all new brakes and they grind and I am unable to find the time to get back there during the week. Also, it was decided not to get an oil change as you said that I still had some time. My car oil alert went on within a few days! I would have gotten it all done at once if I thought it was that close. Sooooo, I could use some guidance about when to get these brakes fixed that will work with my work schedule. Thanks.

by - Verified Customer May 12, 2017

Awesome !!

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by - Verified Customer May 12, 2017

I always work with Ronny based on my first experience with him. His customer service is excellent and he treats me with respect. I always feel like I know exactly what he is doing.

by - Verified Customer May 11, 2017

Great job!

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by - Verified Customer May 09, 2017

Good, fast service.

by - Verified Customer April 28, 2017

Took my car In hoping to be fixed. At first Andy made it seem that he would have my car up and running later to receive no follow ups? I felt left hanging and devalued as a customer especially after paying $520 dollars.

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by - Verified Customer April 28, 2017

Great Shop. I'll be back.

by - Verified Customer April 23, 2017

Love this place!

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by - Verified Customer April 20, 2017

I scheduled a smog check and I was in and out in less than an hour.

by - Verified Customer April 18, 2017

Satisfied customer.

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by - Verified Customer April 16, 2017

The staff was very professional and work was done fast.

by - Verified Customer April 14, 2017

Took care of windshield issue. Much appreciated.

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by - Verified Customer April 11, 2017

Always get good, courteous service at a fair cost.

by - Verified Customer April 03, 2017

Ronnie & Andy have positive attitudes and are very informative on what was needed for my repairs!

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by - Verified Customer March 30, 2017

The guy's at BVAC are top notch, always attentive to the customer needs, no pressure to oversell and great communication. I would recommend them to anyone seeking great automotive service. This review is coming from an ex-mechanic that doesn't enjoy working on my own cars any longer.

by - Verified Customer March 24, 2017

Went in for a smog check and was seen almost immediately and the work was completed earlier than they had estimated. Will be back for further service of my vehicle.

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by - Verified Customer March 24, 2017

Respectful staff members.

by - Verified Customer March 16, 2017

I requested a brake inspection, and was informed that my vehicle needed new front rotors and pads. The repairs were completed by the time that I was quoted and I was given a complimentary ride from and back to the shop, which I greatly appreciated. I only wish that I was told which brand of pads and rotors were installed on my vehicle, and the average life of them as well.

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by - Verified Customer March 15, 2017

My 'check tire pressure light ' came on and we brought our car back for that issue to be checked. He checked the tire pressure and added air to one tire.

by - Verified Customer March 12, 2017

Top-notch service!

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by - Verified Customer March 09, 2017

EGR in my 202 Ford Explorer went bad. The guys explained what was wrong and why and fixed it for me.

by - Verified Customer March 07, 2017

Great service. Quick work. Good prices.

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by - Verified Customer March 06, 2017

The BEST!

by - Verified Customer March 05, 2017

The whole visit was fine, however this was only for a Smog Test certification.

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by - Verified Customer February 27, 2017

I will never go there again.

by - Verified Customer February 22, 2017

Awesome work.

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by - Verified Customer February 17, 2017

I felt the work was done well and carefully explained.

by - Verified Customer February 13, 2017

Friendly staff, and even though problem wasn't fixed the first time, they were easy to deal with in fixing it the return trip.

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by - Verified Customer February 10, 2017

I have been taking my cars there for years and have never had a problem. I own about eight cars/trucks and I have had almost everyone in for service there.

by - Verified Customer February 09, 2017

Very satisfied.

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by - Verified Customer February 08, 2017

Simple...professional service and quality work!

by - Verified Customer February 05, 2017

All the staff members offered great customer service.

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by - Verified Customer February 03, 2017

Great.

by - Verified Customer February 02, 2017

Overall good service.

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by - Verified Customer January 31, 2017

Car needed work done and it was taken care of in a professional manner. Very satisfied.

by - Verified Customer January 31, 2017

Excellent, professional work.

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by - Verified Customer January 30, 2017

Satisfied with this shop.

by - Verified Customer January 26, 2017

Only had a smog check done.

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by - Verified Customer January 22, 2017

Rob the person helping me was excellent in customer care. He explained what can be possibly going on with my car and gave me an opportunity to make my own decision.

by - Verified Customer January 20, 2017

Good place to bring your car.

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by - Verified Customer January 17, 2017

I had brakes placed on my car. No problems. Brakes work perfect. Service was great.

by - Verified Customer January 15, 2017

Great service. Personable staff. Fair prices. Thanks.

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by - Verified Customer January 15, 2017

Smog check done quickly.

by - Verified Customer January 11, 2017

Excellent Service.

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by - Verified Customer January 05, 2017

I'm happy with their service and the staff is friendly.

by - Verified Customer January 02, 2017

Great service!

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by - Verified Customer December 29, 2016

Excellent!

by - Verified Customer December 25, 2016

Joe was awesome! I come back to the shop just for him!

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by - Verified Customer December 25, 2016

I came in with an emergency repair and everyone was great and helped me get back on the road within hours.

by - Verified Customer December 22, 2016

Great service always willing to give advice on repairs, whether it is DIY or in the shop.

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by - Verified Customer December 22, 2016

Oil change and tire rotation done as promised.

by - Verified Customer December 21, 2016

Got my old car smogged!

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by - Verified Customer December 21, 2016

Great auto shop! Great service too!

by - Verified Customer December 20, 2016

Awesome!

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by - Verified Customer December 20, 2016

One of the best shops! They really make sure your car is ok!

by - Verified Customer December 12, 2016

Great.

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by - Verified Customer December 11, 2016

Great customer service!

by - Verified Customer December 11, 2016

All the techs are professional but I have been serviced by Ronnie most of the time. I would like to shout out--ATTA BOY! To all, but Ronnie especially.

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by - Verified Customer December 09, 2016

My experience with this shop was great. I'll definitely be coming back.

by - Verified Customer December 09, 2016

Everything was terrific. I don't think I got my 10% AAA discount though.

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by - Verified Customer December 07, 2016

Friendly and efficient service. Always happy to see 'the guys' at smog check time!

by - Verified Customer December 07, 2016

I've been coming here for several years. I've never been disappointed with the work I've had done.

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by - Verified Customer December 07, 2016

Glad to have found honest mechanics.

by - Verified Customer December 06, 2016

This was the first time at Bonita Valley Auto Care,and it was a very nice experience. All were friendly and car was done fast.

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by - Verified Customer December 06, 2016

Helpful, courteous, professional.

by - Verified Customer December 06, 2016

Joe was very nice.

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by - Verified Customer December 04, 2016

I was very satisfied with all the work done on my vehicle. And was treated very nice. I will return for further services.

by - Verified Customer December 02, 2016

Great service, wait is long.

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by - Verified Customer December 01, 2016

I love this place. Everyone is always so nice and helpful. Andy is my go to and he's a big part of the reason I take my car there. I know I can trust him and he won't try to convince to spend money on work I do not need.

by - Verified Customer December 01, 2016

Employees are courteous and professional. Work done as explained to me and completed on time.

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by - Verified Customer December 01, 2016

Excellent!

by - Verified Customer November 30, 2016

All the guys are awesome! I come here every time I need something done on my car.

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by - Verified Customer November 28, 2016

Far exceeded my expectations for service and repair. Very happy!

by - Verified Customer November 27, 2016

My brakes were repaired and I did have a problem but it wasn't due to the people who worked on it. They corrected it and I was very satisfied with the work and respect shown by your staff. Thank you.

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by - Verified Customer November 24, 2016

Friendly and prompt service. My adviser, Rob, explained in detail the vehicle issue and was knowledgeable about it before even diagnosing it and even took pictures and emailed them to me. My vehicle was ready the next day.

by - Verified Customer November 22, 2016

I was happy my car was ready when they said it would be.

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by - Verified Customer November 22, 2016

They are extremely professional & honest people. All genuinely care about their job. Only place I will go from now on.

by - Verified Customer November 22, 2016

THE GUYS @ THE SHOP ARE GREAT ALWAYS TREAT ME GOOD. I RECOMEND THEM TO ALL MY FRIENDS.

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by - Verified Customer November 22, 2016

Excellent customer service and care.

by - Verified Customer November 17, 2016

Excellent and very professional customer service. Attitude was impeccable, tone of voice was respectful, he explained everything that was needed with no pressure. Smiles when I arrived, I'm very impressed with the associates at this place. I usually take my car for oil changes at the dealer for $25. However, being that this shop is more convenient and their associates were very friendly I would definitely come back.

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by - Verified Customer November 14, 2016

All was great.

by - Verified Customer November 13, 2016

I felt that the battery labor was too much.

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by - Verified Customer November 11, 2016

Good experience.

by - Verified Customer November 08, 2016

Always a pleasure and utmost satisfaction.......dealing with the Bonita Valley Auto personnel.

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by - Verified Customer November 01, 2016

Good job

by September 23, 2016

The Guys at the shop are GREAT! Very easy to work with.

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by - Verified Customer September 21, 2016

Excellent service

by - Verified Customer September 19, 2016

Great, fast and honest service.

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by September 16, 2016

The quality of work is good and there is a good warranty.

by - Verified Customer September 16, 2016

I got my brakes done here and the service was good, friendly.

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by - Verified Customer September 16, 2016

The service team was great.

by - Verified Customer September 15, 2016

This is the second time I've been to Bonita valley Auto Care and both times I was in and out in no time. Great service every time.

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by September 14, 2016

QUICK

by - Verified Customer September 14, 2016

Car is for service (oil change,etc.), was ready on time, Runs good!

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by - Verified Customer September 14, 2016

Staff friendly, knows what their doing!

by - Verified Customer September 12, 2016

Treated like a valued customer. Skilled and knowledgeable personnel..

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by - Verified Customer September 12, 2016

Efficient service

by - Verified Customer September 11, 2016

Great service; friendly & helpful.

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by - Verified Customer September 09, 2016

Great customer service!

by - Verified Customer September 08, 2016

They did the needed work on truck very quickly at a fair price.

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by - Verified Customer September 07, 2016

Courteous, professional, Kept me appraised of progress.

by - Verified Customer September 05, 2016

everything was perfect right down to Joe's personal attention with great communication.

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by - Verified Customer September 02, 2016

Had my oil pan gasket replaced and a oil change.

by - Verified Customer September 02, 2016

Fast, efficient and friendly staff.

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by - Verified Customer September 01, 2016

Before car towed by AAA to shop, Ronnie was able to order starter "just in case" symptoms were correct and that saved time for diagnostic test and repair. In by 10:00. Ready by 1:00. Great pick up service.

by - Verified Customer May 16, 2014

Everything was as it was explained.

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by - Verified Customer May 16, 2014

Great, friendly service and quality work.

by - Verified Customer May 14, 2014

Great customer service, Bill, James, Kenny, Andre all kept me informed through the repair process of my vehicle.

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by - Verified Customer May 12, 2014

Great customer service.

by - Verified Customer May 12, 2014

I felt they were honest and reliable-not too long of a wait for service.

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by - Verified Customer May 12, 2014

They are very methodical in their service.

by - Verified Customer May 08, 2014

They provided great service.

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by - Verified Customer May 07, 2014

Great customer service, reasonable price. I like the timeliness & ease of location.

by - Verified Customer May 05, 2014

They are efficient, knowledgeable, and customer oriented.

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by May 02, 2014

The staff was unprofessional.. suggested that the previous location was a cheap one! Interesting because I had more services provided for me and I did not have to wait over an hour. The staff continued to say over and over "it takes a while because we are so good." Never again.

by - Verified Customer May 01, 2014

I have been using Bonita Valley Auto Care for all my servicing needs for the last 2 o 3 years and I am very satisfied with their service. Their customer service is excellent and I feel that I can trust them with my cars.

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by May 01, 2014

The representatives were friendly and I was able to walk in and out in about an hour for a smog check.

by - Verified Customer May 01, 2014

Everyone is very friendly and good customer service.

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by - Verified Customer April 23, 2014

They do great work and treat everybody very nicely.

by - Verified Customer April 18, 2014

Dissatisfaction. They broke my air filter housing and refused to fix it. They jury rigged a clip on it instead.

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by - Verified Customer April 16, 2014

Good service.

by April 15, 2014

They had my car for 2 days and did not resolve my problem.

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by - Verified Customer April 15, 2014

The service is good and they take care of you

by - Verified Customer April 14, 2014

For the last 13 years they have provided me excellent service for my 2001 Subaru Forester. The fact that they provide me transportation back and forth while I leave my car is extremely important because I have full time care for my disabled husband.

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by - Verified Customer April 08, 2014

There are above and beyond in integrity, service, honesty, and promptness.

by April 03, 2014

Customer service was great. The facility close to my home & they are able to work on my old Isuzu.

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by - Verified Customer March 30, 2014

I've used Bonita Valley Auto Care on two occasions now and have found both their customer service and repair work outstanding. They're courteous, knowledgeable and honest, and I appreciate the speed and quality of their work.

by March 28, 2014

Great service, I trust them to do a great job.

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by - Verified Customer March 27, 2014

They are honest mechanics who do a good job.

by - Verified Customer March 26, 2014

Friendly, prompt, courteous service.

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by - Verified Customer March 21, 2014

I stopped by to have a oil change done on my truck.I thought these guys can't even get close to the price I usually pay. I was wrong. These guys not only gave me a great price ,They went beyond with their price and customer service. Bar none, the best service. I will return and so will my kids. The owner is so personal and that makes all the difference in the world to me.

by - Verified Customer March 20, 2014

Good location, friendly service, the price is right, and exceptional workmanship.

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by - Verified Customer March 11, 2014

The work was satisfactory, although smog certification was done in a timely manner the overall cost of repair seemed a bit pricey.

by - Verified Customer March 09, 2014

They solved my problem immediately at a very reasonable price.

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by - Verified Customer February 27, 2014

Work done in a timely manner, the staff cordial and helpful.

by - Verified Customer February 23, 2014

I had great service while I was there and the guys there were extremely friendly.

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by - Verified Customer February 03, 2014

They completed the job satisfactory but was slow doing it. They need more technicians!

8 verified customers did not leave comments but provided these ratings:
by Liz, Wade, Scott, Hector
by Frank, Hazel
by Glenn
by Chris

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
98

Bonita Valley Auto Care is a the real deal. This facility was established in 2001 by Bill Ballard. This RepairPal Certified shop truly has demonstrated a commitment to excellence that shows in the level of customer service they deliver and the quality of staff they hire. Our unbiased survey of their recent customers revealed a group of raving fans who describe this team as highly qualified, friendly, honest, and efficient. Bill's team consists of very experienced ASE Certified technicians and Service advisors who attend ongoing training on a regular basis to help ensure that your vehicle is fixed professionally the first time. This training. coupled with some of the best automotive tools and computer diagnostic equipment make Bonita Valley capable of a very wide range of repairs. These repairs include minor and major mechanical repairs, advanced computer and electrical diagnosis, tires and wheel alignment, and your scheduled maintenance needs. For your convenience. they offer local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • AAA Member Discount
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASE Blue Seal
  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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