Black Rock Auto
Hours of Operation
|Mon - Fri:||8:00am to 7:00pm|
Auto Makes We Service
|AC/Heating||Check Engine Light||Collision Repair & Paint||Diagnosis|
|Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance|
|Service & Repair||Timing Belts||Transmission Repair|
|Car Delivery||Car Pickup/Dropoff||Early Bird Dropoff||Extended/Evening Hours|
|Gas/Diesel||Parts/Accessories||Rental Car||Se Habla Espanol|
|Service Guarantee||Shopping Nearby||Shuttle||Towing|
Customer Reviews (2 reviews)2 Sort by: Date |
Blackrock has always been a great place to have my car repaired. I don't know what has happened to them. I know Steve, their best mechanic left. I'm very dissapointed to loose this place for car repairs, besides being out $800 for the repair. They refused to help me after their repair failed within weeks.
It began having problems with the clutch repair shortly after the repair. (They replaced the clutch slave and the clutch master cylinders) When I called to talk to them about it, hey never returned my calls. When I finally reached someone I was told a mechanic had quit and someone would call me back. No one ever called me back. After my car was completely disabled I had it towed in. When I called the next day, it sounded like there was still no mechanic. When I finally got my car back after several days I was assured they had checked it out and it was OK.
Now, it has failed completly and is stuck in Merced. I was going to have it towed back to Black Rock but Dave says tough luck, take it wherever you want to get it repaired, but he refuses to help me. He says good luck with going to the Bureau of Auto Repair and trying to recover some money. Meanwhile, I'm having the car towed to the VW dealership in Merced to have it repaired. Live and learn, I guess.
I don't know what happened, no I do know what happened, black Rock got rid of steve. I am a two vehicle household and both vehicles have only seen black Rock since we moved to california. Two days ago we brought my wife's car in because the power steering pump failed. Well black Rock charged us 850 our last visit to replace it along with a sensor we told him not to just replace the thermostat like we need. He (dave the owner) did these repairs, and this visit swore it is not the power steering pump, absolutely no way and listed off a new host of problems swearing oh oh oh its it's the same symptoms as power steering failure.
Well NEW mechanic took the car today and in about 30 minutes came back and said my power steering pump has failed. You know the one Dave the owner swore to my face that he replaced with a new one, and after diagnostics confirmed in his mind it was not the power steering.
Well Dave my new mechanic confirmed it's the power steering pump and low and behold he's half the price.
Black Rock is a joke now beware of rip off owner Dave