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B&B Automotive Services

(979) 431-5145
90 Verified Reviews

HOURS
07:00
17:30
http://purl.org/goodrelations/v1#Monday
07:00
17:30
http://purl.org/goodrelations/v1#Tuesday
07:00
17:30
http://purl.org/goodrelations/v1#Wednesday
07:00
17:30
http://purl.org/goodrelations/v1#Thursday
07:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 5:30pm
S
Closed

ADDRESS

1007 S Coulter Dr
Bryan, TX 77803 USA

AUTO REPAIR EXPERIENCE

  • Matt Barnes, Owner
  • Established 1986
  • 2 Auto Repair Mechanics on Staff
  • 44 Years of Car Repair Experience

B&B Automotive Services Reviews

OVERALL RATING

90 Verified Reviews
5 stars
(68)
4 stars
(13)
3 stars
(6)
2 stars
(0)
1 star
(3)
by - Verified Customer October 29, 2017

It was a good experience; what I expected from what I heard. Reasonable service done in a readorable time, nice staff, would recommend and would come back in the future.

by - Verified Customer October 24, 2017

very friendly service

by - Verified Customer October 22, 2017

The employees treated very well.

by - Verified Customer October 16, 2017

Thanks for getting me back on the road!

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by - Verified Customer October 16, 2017

Totally impressed with employees, facility and service. The service report could have had more info but I was so impressed that I told my husband that he had to see for himself that quality service still exists!

by - Verified Customer October 11, 2017

Fast, fair, and friendly Service. I will be using B&B in the future.

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by - Verified Customer October 09, 2017

Was quick and easy

by - Verified Customer October 05, 2017

It is great to find a repair shop that doesn't treat you like you don't know a thing. They did the work I asked for and even included the inspection that indicated if there was anything I should be aware of. Great work! They changed my oil and then I brought them my mother's care within minutes of working on mine. TWO cars in one day! That's how much I value their work! Awesome job - from everyone.

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by - Verified Customer October 02, 2017

Everyone was super helpful and my car was ready very promptly. I loved the little goody bag left in my car when I came to pick it up.
When I dropped it off they made sure I had a ride back and left me certain my car was in good hands.

by - Verified Customer September 25, 2017

Great service and employees

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by - Verified Customer September 25, 2017

Thank you for getting it done so quickly!

by - Verified Customer September 21, 2017

We are extremely pleased with B & B Auto! They are friendly, professional and always communicate with as soon as they know what needs to be repaired on our vehicles.

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by - Verified Customer September 19, 2017

Best auto repair shop in town!

by - Verified Customer September 13, 2017

Over all was good

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by - Verified Customer September 13, 2017

Always very friendly. Great knowledge of all the work they do. They even have a program to build points to save on work that may need to be done. Also they mail coupons out for money discount of certain jobs that may need to be done. Just a truly and honest trustworthy company.

by - Verified Customer September 12, 2017

Friendly and explained everything needed

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by - Verified Customer September 10, 2017

Very kind and professional employees. I have already recommended B&B to several friends!

by - Verified Customer September 07, 2017

Everyone one was professional and respectful. Gary was helpful in providing me details about service needed and ensured I had a ride home and back to B&B to pick up my vehicle. The conditions report for great!! I had never received anything like this from any auto repair business before. It is extremely helpful tool to have.

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by - Verified Customer September 04, 2017

The personnel were very friendly, courteous, and knowledgeable. The shop was clean. I was sent a copy of the shop report, then everything was explained to me, one by one. I was never pressured to do any specific work.

by - Verified Customer August 31, 2017

Great quivk service!

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by - Verified Customer August 23, 2017

Excellent customer service, clean, friendly shop, knowledgeable staff.

by - Verified Customer August 21, 2017

I really enjoyed my visit to B&B Automotive. I also enjoyed the little goody bag they left

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by - Verified Customer August 15, 2017

Very friendly shop and professional in work and interactions

by - Verified Customer August 14, 2017

Thanks.

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by - Verified Customer August 08, 2017

Thanks for your expert service.

by - Verified Customer August 07, 2017

Great parting gift, friendly staff, and a clean environment. Wished their was more communication, details, regarding my vehicle. Will need to take in my vehicle once again. Hoping my next visit will be better.

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by - Verified Customer August 02, 2017

Great service!

by - Verified Customer July 31, 2017

Very friendly

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by - Verified Customer July 27, 2017

GREAT JOB

by - Verified Customer July 25, 2017

The guys got my car in and fixed (a/c was out) in one day, allowing me to get on the road for a long drive the following morning. They saved me!

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by - Verified Customer July 20, 2017

As with past visits, I was greeted warmly and treated with respect.

by - Verified Customer July 19, 2017

We had a good experience.

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by - Verified Customer July 19, 2017

Great service, fair price, honest guys

by - Verified Customer July 13, 2017

Excellent

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by - Verified Customer July 11, 2017

God Bless BB and thank you!

by - Verified Customer July 11, 2017

good job. Car rounds very cool. Thanks

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by - Verified Customer June 29, 2017

.

by - Verified Customer June 28, 2017

I was very satisfied!

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by - Verified Customer June 28, 2017

First time at B&B Auto. Was recommended by a friend. Loved the kindness and respect unlike most repair shops. Will definitely go in for upcoming service and repairs.

by - Verified Customer June 26, 2017

The repairs were neatly performed, clean and done to manufacturers specifications. The service is prompt and of good quality. They interior vaccumed and clean. Great amount of customer satisfaction is emphasized at B&B

Reply from B&B Automotive Services – by B and B Automotive Services July 10, 2017

Thank you for the review! We strive to give the best customer service in the industry!
Matt

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by - Verified Customer June 21, 2017

Good, friendly service

by - Verified Customer June 21, 2017

I will never use another auto shop as long as B&B is in business. They are fair and honest to their customers, and always helpful and knowledgeable. Love the new office manager, Gary!

Reply from B&B Automotive Services – by B and B Automotive Services July 10, 2017

Thanks for the kind words! We love Gary as well! Let us know if we can help you again!

Matt

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by - Verified Customer June 14, 2017

Great shop!

by - Verified Customer June 07, 2017

Excellent service, timely done, with respect.

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by - Verified Customer May 24, 2017

Recommended to me by a friend. I've only gone once, but so far so good.

Reply from B&B Automotive Services – by B and B Automotive Services June 19, 2017

Thank you for your review! Feed back helps us get better at serving!
Matt

by - Verified Customer May 21, 2017

The rides after you drop your car off really help make it easier to bring my car in.

Reply from B&B Automotive Services – by B and B Automotive Services June 19, 2017

Thank you for the review! I am glad the drop off service was of value to you. Please let me know if we can help you again!
Matt

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by - Verified Customer May 18, 2017

Always very professional, helpful, courteous, and honest.

Reply from B&B Automotive Services – by B and B Automotive Services June 19, 2017

Thank you! We strive to treat you like we would our family. Please let me know if we can help you again!

Matt

by - Verified Customer May 02, 2017

Good communication.

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by - Verified Customer May 02, 2017

Exceptional service!

by - Verified Customer April 30, 2017

I found B & B after reading reviews on Google. Everyone was right - great repair shop and I am very satisfied with the service I received. Awesome work and wonderful customer service. Thank you!

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by - Verified Customer April 25, 2017

I was given an explanation of necessary repairs and a price quote the same day. I was given individual estimates of repairs so that I did not have to get it all done at once which was a gift.

by - Verified Customer April 24, 2017

I appreciated the honestness of the repairman.

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by - Verified Customer April 12, 2017

Definitely would recommend.

by - Verified Customer March 28, 2017

I really like them, they are good until the last time I took my vehicle. They changed a wheel bearing and checked the check engine light but apparently did not find anything. After I took the car home, on the freeway the car went into an energy savers mode, check esc, check traction and the car would not go past 25 miles. My vehicle had never done that until it was checked there. I am not saying they did it, it could've been a coincidence or they moved something they made it be that way. Anyways I took the car back since it had that issue and the check engine light was back on. I dropped the vehicle and told them about my issue and they said they would check it. I usually receive a call letting me know what the problem is and how they are going to fix it. This time I did not receive a call but i called them and said they had fixed it. I went to pick up the car and they said some wires were peeled and that they fixed it. I paid 88 dollars and the day before I had spent almost 700 dollars. Before I left the mechanic asked me if I wanted to know what he did. He showed me the cables and said that he wrapped them with electrical tape and also plastic tubing. I asked him if he had changed the whole wires and he said no he stated he just tapped them since they were touching the oil filter cap. I asked him if the computer showed him if that was the problem with the vehicle and he stated no. He said he never knew what the problem was and just guessed it was the wires. I am not bashing on the mechanic or the shop but they could've just told me they did not find what the issue was and that the had been the cables. The job they did its so simple a middle school kid can do it. I could've done it on my own and saved me some money. And the worst of it is that the vehicle still not working and left my wife stranded in the storm this weekend with TORNADO warnings. I really like the owner and the place but I have not seen him there in a while. As a returning customer I feel I should've been told of the situation just by courtesy and I would not have felt like I was scammed. I would really like to know what are the thoughts on this matter from B&B Automotive Service.

Reply from B&B Automotive Services – by B and B Automotive Services June 19, 2017

I am sorry you had a bad experience. Sounds like we dropped the ball by not keeping you in the loop. That is not the normal way things work here but sometimes mistakes are made. I thank you for pointing this out. We cannot improve with out feed back. I am one of the owners, my brother being the other and we are here everyday. Feel free to ask for one of us if you would like. We are here to give the best service we can.

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by - Verified Customer March 23, 2017

Extremely fast service. Had my truck towed to their shop at 5 PM, and it was ready by 2 the next afternoon!

by - Verified Customer March 09, 2017

Very friendly and professional employees. Great service and reasonably priced.

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by - Verified Customer March 07, 2017

Always friendly, professional, good work and good prices.

by - Verified Customer February 23, 2017

The shop was very clean and professional. Have not developed a maintenance history with them that would allow me to rate higher than a seven. My experience on a diagnostic issue was very good, seems to be a well run shop.

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by - Verified Customer February 21, 2017

Very professional. Very reasonable. I will be back.

by - Verified Customer February 16, 2017

Matt and his staff always listen to my concerns, notify me before any repairs are done, and complete the repairs in a timely manner.

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by - Verified Customer February 12, 2017

Recommended by a family member, don't know anything about auto, but I was really impressed with them from the first phone call to their diagnostics via email with pictures and issues with my car. To walking me through what needed immediate repair and what could be done in future. Fair honest price and in and out same day.

by - Verified Customer February 09, 2017

Good service.

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by - Verified Customer February 02, 2017

As I look for companies to do various work for me, I always prefer local businesses owned by people I know and trust. Clay and Matt at B and B auto fit that bill. They are good people that know their business and provide exceptional service. For example: In my last needed repair the B and B Auto team totally handled my needs from start to finish in less that 24 hours my work was done and I was back on the road. They correctly identified the problem, handled all of my gap insurance transactions, called me personally with an estimate, and fixed the car. One important thing to me as well is they always leave my car cleaner that before. Additionally, they will look over other parts on my vehicle and give me recommendations on how to keep the car performing in top condition. B and B auto is also very fair in their pricing and have not ever surprised me with additional cost on final payment. I would recommend them to anyone I know that needed car service.

by - Verified Customer February 01, 2017

Friendly. Knowledgeable, helpful. Experienced real mechanics. Good turn-around times.

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by - Verified Customer January 30, 2017

The employees are helpful and friendly. The wait time for my vehicle was minimal based on the repairs to be done. I enjoy hearing the uplifting music when I walk in the door of the shop. I believe they conduct their business with the utmost integrity.

by - Verified Customer January 29, 2017

Only did what was necessary which cost much less than I had expected.

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by - Verified Customer January 16, 2017

The quick and honest repair got me back on the road.

by - Verified Customer January 16, 2017

They dramatically overfilled the oil in my vehicle, causing numerous leaks and costs to replace gaskets. They refused to even fix the problem. I was extremely disappointed.

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by - Verified Customer January 02, 2017

Best customer service ever. My vehicle was not fixed correctly when I picked it up.However it was not the shop's fault it, was a faulty part. They immediately took care of the problem with no additional cost and explained how and why the problem happened. This problem was beyond their control, they accepted responsibility, took care of the issue without any blame and made me a very happy customer.

by - Verified Customer December 21, 2016

Fast turnaround and great service.

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by - Verified Customer December 20, 2016

Oil change service was done quickly and without a problem.

by - Verified Customer December 18, 2016

Great service.

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by - Verified Customer December 04, 2016

Great service. Honest & dependable.

by - Verified Customer December 01, 2016

Very nice people.

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by - Verified Customer November 15, 2016

Great service.

by - Verified Customer November 15, 2016

They are consistently honest and transparent.

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by - Verified Customer November 14, 2016

Every single time I have taken my cars to B&B for service, I have been very satisfied with the service I have gotten from the first phone call to when I pick up my car. They are very efficient and quick to take care of whatever problems are encountered.

by - Verified Customer November 09, 2016

The shop charged me $100 just to tell me what was wrong with my car and they were wrong. I took it to another shop showing them my invoice and telling them what I was told that was wrong with my car. The quote they offered me was about $600 cheaper. When they took a look they told me there was no way that's what was wrong. Not very happy I spent $100 for a shop to inform me incorrectly. Your prices are ridiculous for you not to know what you're doing. Will never go back or recommend to anyone this shop.

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by - Verified Customer October 25, 2016

They are always helpful and kind to me. They are trustworthy and do an excellent job. They explain things clearly to me so I know exactly what is going on with my car. I always feel comfortable when I take my car because I know it is in good hands! The only bummer is that now that I'm away at school it's harder to get back to Bryan to have them check my car or give it an oil change. So, I always try to schedule those when I am home from school because I trust their work. They really do a great job.

by - Verified Customer October 17, 2016

Great service and both times we've used B&B, the actual cost has been lower than the quote.

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by - Verified Customer October 16, 2016

Excellent experience.

by - Verified Customer September 27, 2016

They repaired my vehicle in a timely manner.

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by - Verified Customer August 29, 2016

Nice and friendly service. Got car back in a timely manner.

by - Verified Customer August 01, 2016

Great customer service!!

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by - Verified Customer July 21, 2016

A little bit slow but the work was good.

by - Verified Customer July 20, 2016

I have come here for two trucks, a Chevy S10 and a Ford Ranger; minor repair, oil changes, tune-ups, this is where I prefer to go.

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RepairPal Scorecard
90
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
83
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
93

B&B Automotive Services was established in 1986 and has been providing Bryan and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “honest”, “dependable”, “professional”, “knowledgeable”, and “friendly”. A local shuttle service, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Car Delivery
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Wireless Internet
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AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

We have been serving the Brazos Valley since 1986. We work hard to give the best customer service possible. We are family owned and operated and do our best to treat you like family!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to B&B Automotive Services