RepairPal is the leading provider of auto repair and maintenance services and information for consumers. RepairPal is a Force for Good in automotive repair, and their mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by RepairPal for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

The RepairPal Certified Network of shops and dealers is the largest network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

autopom! prides itself on putting the customer first. Partnering with RepairPal and its network of certified repair facilities is one more way that autopom! is doing this, by helping you protect your vehicle and your bank account. The network of RepairPal Certified repair shops is designed to help you find a repair shop you can trust that offers fair and competitive pricing. Learn more about autopom! and RepairPal here.

RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by autopom!

When you go to repairpal.com/autopomand enter your zip code and vehicle make, you’ll be taken to a directory of RepairPal Certified shops in your area. Here, you can see addresses, phone numbers, star ratings, and the current open/ closed status for the shops listed.

From here, you can click on a shop to see their RepairPal profile page, which includes their hours of operation, information on their service warranty, when their next available appointment is (along with the ability to schedule an appointment), and a complete list of verified customer reviews.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

If your vehicle needs repair, drive it (if necessary, have it towed) to an authorized licensed repair facility of your choice and present your contract/policy to the service department. The repair facility will call our claims administrator to receive repair authorization for all your covered repairs. Claims are paid directly to the repair facility via our corporate credit card (you do not pay “out of pocket” except for your deductible). The following is a generalized summary of the procedure: * Take your vehicle to a licensed service facility in the United States or Canada. * Give the service manager your Vehicle Protection Plan information. * The service manager will determine the necessary repairs and should call the Plan Administrator to obtain a repair authorization number before any repairs are made. * After repairs are completed, the service facility will ask you to authorize the repair order with your signature. He will then fax the authorized repair order to the Plan Administrator. * The Plan Administrator will pay the service facility via corporate credit card. * If applicable, you pay only your deductible for covered repairs.

Your deductible (if any) is applied per repair visit. So, if for example, you have three different components repaired during one visit to the repair facility, you will incur only one deductible.

RepairPal Certified shops begin by completing a thorough diagnosis of your vehicle, which typically involves a combination of visual inspection and the use of scan tools that can detect problem codes.

It’s important to give the shop as much information as possible when bringing the vehicle in, including, but not limited to: * Any unusual sounds * Any change in vehicle performance or handling * Whether the issue is persistent or intermittent * Any dashboard indicators that have been present * When the problem occurs (cold engine, above a certain MPH, etc)

You’ll want to refer to your contract for policy-specific details. You may also call (800) 724-8141.

Per contract/policy terms and conditions, autopom!-sourced plans pay for the repair of covered components including parts, labor, and applicable taxes less any deductible that may apply. Payment for parts and labor are based on published list prices and established industry time and labor guides.

Exclusions vary depending upon the type of coverage selected however the following items are typically excluded with most plans offered by autopom!: * Consumable items (brake pads & rotors, shocks, struts, belts, hoses, light bulbs, batteries * Maintenance items (oil & filter changes, other recommended periodic service) * Muffler & exhaust, catalytic converter, emissions, airbags, safety restraint systems, convertible tops

Based on an authorized repair, all plans offer rental vehicle assistance while your vehicle is getting repaired. Terms and conditions vary by plan, please refer to your agreement terms for details. You can also check out plan levels here.

Yes - just call the toll-free 1-800 number on your policy to arrange for a tow dispatch. If you have any questions or aren’t sure what number to call, you can call autopom! directly at 1-800-724-8141 (M - F: 9am - 5pm PST), and one of their helpful agents can assist.

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty.

The minimum 12 month/12,000 mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments and scheduled maintenance. For additional details, terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase.

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at autopom@repairpal.com or 1-877-287-5234.

*autopom! is not responsible for the price guarantee/warranty, the repair guarantee or any charges or costs pertaining to the repair of your vehicle.

If you have a question or need assistance, please let us know how we can help! You can reach us at autopom@repairpal.com or 1-877-287-5234.