Automotive Service Solutions

(319) 774-4958
35 Verified Reviews

8:00am to 5:00pm


500 W 5th St
Waterloo, IA 50701 USA


  • Gary Gilbert, Owner
  • Established 1986
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 55 Years of Car Repair Experience

Automotive Service Solutions Reviews


35 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer March 08, 2015

It seems like they really try to get right to the solution, I had to bring it back because there were still some issues. They didn't try to charge me for the second visit because I had to come back and I had already spent a lot of money.

by - Verified Customer March 04, 2015

They have great people there.

by March 02, 2015

I don't know them that well. They are still in the process of learning about what is wrong with my car. They are not as knowledgeable as I thought they would be, they could be better.

by February 26, 2015

They let me go longer on a payment on it the lady was very understanding.

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by February 25, 2015

The work was quick, I didn't have to wait for an appointment and I felt that my car was in good hands.

by February 25, 2015

Their service is good but, the price is a little high.

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by February 25, 2015

My car is not fixed. They can not tell me what is wrong with my car.

by - Verified Customer February 24, 2015

The woman who answers the phone is not very knowledgeable and they don't check their work to make sure everything is functional and that everything works.

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by February 17, 2015

They treat me very nice and whatever needs to be done always get done! If there is ever a problem with our car they find it. They treat us good. They are very nice people.

by - Verified Customer February 16, 2015

I got it fixed right the first time. It was a fast turnover.

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by - Verified Customer February 16, 2015

They do good work however, the prices are really outrageous.

by - Verified Customer February 12, 2015

Excellent service, and they charge fair prices. They repaired my car, they did what they said they were going to do and at a competitive price.

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by - Verified Customer February 12, 2015

They go above and beyond. They are great to work with and I trust them!

by February 08, 2015

They have great service but the prices are a little high for me.

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by - Verified Customer February 05, 2015

They know what they are doing down there. They are very informative. We have gone there for years!

by February 05, 2015

They have always been real good to me.

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by - Verified Customer February 03, 2015

I just wasn't happy with the work that they did.

by January 28, 2015

There are other repair options, they do good work and I have always been pleased with their work. I only go to them for certain repairs, and I go to other shops for the rest of the repairs based on the cost.

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by - Verified Customer January 27, 2015

Quick service, they notified me about everything that was going on as they were diagnosing the issues.

by - Verified Customer January 22, 2015

They fixed the car, I thought the price was reasonable and they pretty much knew exactly what was wrong. They had never dealt with the issue before but after I explained what was happening they said they knew what was wrong.

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by January 08, 2015

They knew what they were doing, and they were friendly.

by - Verified Customer January 07, 2015

They were great, they explained everything that was wrong and they worked with me on payments since I didn't have the money to pay right away. They were fast, friendly and very efficient.

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by December 28, 2014

I like their service. They are knowledgeable and they seem to be honest.

by - Verified Customer December 21, 2014

They are honest, and they are very thorough with their workmanship.

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by - Verified Customer December 08, 2014

The people behind the counter are friendly, and they did the work correctly the first time.

by November 27, 2014

Well I had a break job on my truck and they did a great job. I had a couple cruise controls put on different cars in the past. Well so far what I had worked on has been a good job. Well the service has been pretty prompt. Just say prompt. Well I probably traded things there the last twenty five years. When I take something there, I want it done right.

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by November 13, 2014

I took my truck in because it had difficulty starting. They replaced the battery of which they thought it was the cause but was not. They charged an outrageous price to change the battery and that didn't even fix the actual problem.

by - Verified Customer November 13, 2014

They were nice and friendly, professional, knowledgeable, and I feel they gave me a good value for what they charged me. They're knowledgeable, and they didn't feed me a bunch of bull, no crap, no bunch of bs.

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by November 12, 2014

They are doing good work, they guarantee their work, get you in and out as they promise. When they say they get you in, and they give you an estimate time, it is pretty much the time. They are always friendly, it is a clean place. They do good electrical work that a lot of places are not able to do.

by - Verified Customer November 06, 2014

They did a good job. It's fair pricing. They were fast.

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by - Verified Customer November 04, 2014

They are a specialty type of store, basically electronics, and if I have something else I go to my mechanic.

by - Verified Customer November 03, 2014

They did a good job. They're very knowledgeable.

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by - Verified Customer October 30, 2014

I had good customer service there.

by - Verified Customer October 21, 2014

They did a great job, and it was fast, they did everything I needed them to.

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by - Verified Customer October 15, 2014

They are the best when it comes to vehicle electronics. They use to be called Automotive Electric, and they are very thorough when it comes to trouble shooting. Pretty much it's just they are knowledgeable. There are not other people in the area who have their knowledge.

RepairPal Scorecard


Automotive Service Solutions was established in 1986 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced, well trained, ASE certified team equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. Repairs performed include, minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. Work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “honest”, "friendly" and “professional”. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.



  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Transmission Repair
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  • AAA Member Discount
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
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  • ACDelco


Automotive Service Solutions is a full service repair facility focused on great customer service and getting the job done right the first time! Our technicians are ASE certified and attend state of the art training to help get your vehicle repaired accurately and in a timely fashion. "Test Work Not Guess Work" is one of our favorite slogans. Give us try and call us today!


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