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Automotive Authority

(757) 279-7343
50 Verified Reviews
automotiveauthority@yahoo.com

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed

ADDRESS

3934 Holland Blvd
Ste C
Chesapeake, VA 23323 USA

AUTO REPAIR EXPERIENCE

  • Stephen Bergen, Owner
  • Established 2004
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 69 Years of Car Repair Experience

Automotive Authority Reviews

OVERALL RATING

50 Verified Reviews
5 stars
(44)
4 stars
(4)
3 stars
(2)
2 stars
(0)
1 star
(0)
by - Verified Customer June 14, 2017

We are still experiencing the same problem that we brought the car in for.

by - Verified Customer June 12, 2017

Awesome integrity...I really admire the honesty in their diagnosis along with the fairness in their price quotes.

by - Verified Customer June 07, 2017

Best service.

by - Verified Customer June 05, 2017

Very friendly people and great prices. I was very pleased with my visit there.

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by - Verified Customer May 31, 2017

Pleasant and very quick to get me in and out after a long night shift.

by - Verified Customer May 31, 2017

Great Job!

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by - Verified Customer May 29, 2017

From the moment I walked into the door everything was excellent!!!

by - Verified Customer May 23, 2017

Automotive Authority has always treated me with respect and did so again this visit. I wouldn't trust any of my vehicles with anyone else. Thanks!

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by - Verified Customer May 21, 2017

Good shop, I have been going to for years. I went in to get an alignment after replacing tie rods. Iwas informed my ball joints were bad and the tech showed me the play in them while on the lift. A real stand up shop.

by - Verified Customer May 15, 2017

Great shop to get your car serviced.

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by - Verified Customer May 10, 2017

Very helpful--helped with other needed repairs.

by - Verified Customer May 08, 2017

Automotive authority is the only place I trust to get the job done correct without price gauging or belittling me throughout the process. I tell everyone about how awesome you guys are!

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by - Verified Customer May 01, 2017

Good.

by - Verified Customer April 30, 2017

Excellent job done within time frame expected.

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by - Verified Customer April 30, 2017

great.

by - Verified Customer April 27, 2017

Took vehicle in for inspection & oil change. No issues.

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by - Verified Customer April 27, 2017

Outstanding job performance.

by - Verified Customer April 25, 2017

Good work, good service, friendly staff. I just wish the shop was closer to home!

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by - Verified Customer April 23, 2017

Good shop.

by - Verified Customer April 23, 2017

The counter and shop personal were polite and caring.

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by - Verified Customer April 18, 2017

Best service experience ever.

by - Verified Customer April 18, 2017

Great service prompt and fair.

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by - Verified Customer April 17, 2017

Service was professional.

by - Verified Customer April 16, 2017

Great customer service.

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by - Verified Customer April 13, 2017

Good People.

by - Verified Customer April 12, 2017

On time and in the price quote.

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by - Verified Customer April 12, 2017

Just fine.

by - Verified Customer March 20, 2017

Great work.

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by - Verified Customer March 12, 2017

We are happy with the service we received this time and every time we bring one of our vehicles in.

by - Verified Customer March 12, 2017

Fast friendly service.

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by - Verified Customer March 09, 2017

Was happy and glad that they sent me an email to inform me about brakes and rotors needed, can tell a big difference after repair.

by - Verified Customer March 02, 2017

Great customer service and good repair work. The car was ready same day.

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by - Verified Customer March 02, 2017

Great workmanship!

by - Verified Customer February 26, 2017

Stopped in for an inspection. Was processed quickly and professionally. I will return for future needs.

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by - Verified Customer February 26, 2017

Went in 2 times total. On the first visit I was not greeted, I waited at the occupied right desk for a few minutes before the lady sitting there only said: "I'm on lunch." Went to the other desk to wait a couple more minutes for the other Lady to come out from the back. I then explained what my issue was along with wanting a small replacement. Paid for the hour labor cost to be told that my problem was the exact issue I said it was going to be and the small replacement wasn't done because after "wiggling the wires" the part appeared to work. It did not. Was VERY upset. On the 2nd visit the issue was addressed and the small replacement was actually replaced. Everything works excellent now. I still feel ripped off with how things went on the first visit. What did I pay for exactly except to have my time and theirs wasted? On the 2nd visit, everything went smoother and I felt a lot more confident in choosing Automotive Authority. Time was not squandered or wasted and all my vehicle issues were repaired, unlike the previous time.

by - Verified Customer February 23, 2017

They provide quality work at reasonable prices. The employees are friendly and eager to help customers (hard to find these days)

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by - Verified Customer February 06, 2017

Excellent customer service, both quick and inexpensive.

by - Verified Customer February 05, 2017

Doesn't get better.

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by - Verified Customer January 31, 2017

Quick, inexpensive, great customer service and quality repair.

by - Verified Customer January 30, 2017

Quick service friendly staff. Felt very welcoming. Will be going back for future needs.

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by - Verified Customer January 29, 2017

I only had an inspection done but they were very fast and friendly!

by - Verified Customer January 25, 2017

Everything was wonderful.

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by - Verified Customer January 24, 2017

Simply outstanding.

by - Verified Customer January 23, 2017

The employees make you feel at home, very attentive and get the job done in a timely manner.

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by - Verified Customer January 15, 2017

Fast service!

by - Verified Customer January 01, 2017

Very friendly people. Service was very prompt.

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by - Verified Customer December 13, 2016

Great staff!

by - Verified Customer November 29, 2016

Prompt service!

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by - Verified Customer November 20, 2016

Please with the service.

by - Verified Customer November 20, 2016

Very nice people they make you feel like family!

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Automotive Authority has been serving the community of Chesapeake and the surrounding area since 2004. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this shop as “excellent”, “reliable”, “fair”, “honest”, and “providing great value”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24 month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • TECH-NET

MESSAGE FROM THE SHOP

For over 6 years, Automotive Authority has provided motorists in the Chesapeake, VA 23323 area with comprehensive auto repair services that include Car Care Services, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Internal Engine Services, Heavy-Duty Services, Towing, and Miscellaneous Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time.You'll be hard-pressed to find the same level of expertise that our auto mechanic specialists provide! We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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Why RepairPal?

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