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Autocraft of Spokane

(509) 563-7162
112 Verified Reviews
service@autocraftspokane.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

16911 E Sprague Ave
Spokane Valley, WA 99037 USA

AUTO REPAIR EXPERIENCE

  • Miles Vierck, Owner
  • Established 1988
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 65 Years of Car Repair Experience

Autocraft of Spokane Reviews

OVERALL RATING

112 Verified Reviews
5 stars
(92)
4 stars
(16)
3 stars
(2)
2 stars
(1)
1 star
(1)
by - Verified Customer October 31, 2017

Chuck at the spokane valley location gave me excellent customer service. He was very kind and went out of his way to look for after market parts for me. The team did a good job on the repair. Car is running great!

by - Verified Customer October 29, 2017

Friendly, knowledgeable, friendly, trustworty

by - Verified Customer October 25, 2017

Took my car in with the Ebrake light turning itself on, had them do the 30 point seasonal inspection. They gave me a ride home, and called to let me know what the inspection found and to ask my permission to do the repairs. My car was done within the day, and they rotated my tires and vaccumed my front seats as well!

by - Verified Customer October 12, 2017

Great experience. Would definitively recommend to others.

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by - Verified Customer October 09, 2017

Autocrat of Spokane brought our 2006 Subaru Outback back from the dead. What other shops said was hopeless, this shop proved that they could do the job. Impressive!

by - Verified Customer October 03, 2017

We love you guys!

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by - Verified Customer October 03, 2017

Autocraft technicians have an excellent knowledge of hybrid battery systems; refurbishing a 7yo HV system for under $1500 beats replacing for $4k.

by - Verified Customer October 01, 2017

Definitely will go back. Just need more experience before giving a total thumbs-up

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by - Verified Customer September 28, 2017

Friendly and efficient!

by - Verified Customer September 27, 2017

I was told I needed a new fuse block for $1400 or I could be locked out, no lights, wont start, etc. From what I've discovered the only trouble with the fuse block is one relay (fuel pump) can have issues. I do not feel that this would warrant a whole fuse block replacement.?? I also had to pay a $130 'diagnostic troubleshooting' fee which I felt was excessive to repair one pin on a light bulb connector. $150 plus to repair one wire? I use to really like this shop before they changed ownership. Probably would not recommend this shop to a friend.

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by - Verified Customer September 24, 2017

Previous shop couldn't figure out the problem with my car, Autocraft did.

by - Verified Customer September 17, 2017

I feel confident about the work Autocraft does on my car. In addition, the employees are helpful, explain things so I understand what my old car needs, and I can always call back or stop by if something isn't right. I've found my auto-repair home.

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by - Verified Customer September 11, 2017

Excellent service - both for me as a customer, and for the work done to repair my car! Way to go guys!

by - Verified Customer September 10, 2017

The staff was friendly, knowledgeable, and worked with my schedule to figure out a way to for me to get my car repaired. They even provided me with a loaner.

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by - Verified Customer September 06, 2017

Rear

by - Verified Customer August 30, 2017

I was greeted with genuine friendly smiles and kind words. Everything was explained to me and done right the first time.

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by - Verified Customer August 30, 2017

Can't stand the place - that's why I've been going there for almost 30 years!

by - Verified Customer August 30, 2017

Repaired what I needed, they have never tried to pressure me into repairs I didn't need.

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by - Verified Customer August 29, 2017

Autocraft has been our auto shop for over 15 years. Am driving to them now after moving to Tri-Cities. Always fair, caring, on-time, clear about their service, stand behind their work and professional. Would never go anywhere else.

by - Verified Customer August 23, 2017

Since the new spark plugs were installed, the car occasionally hesitates. Also, I was told that my battery was very weak 364/600 CCA. But the owners manual states that the CCA of the factory-installed battery is 356CCA.

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by - Verified Customer August 23, 2017

My car is running so much better

by - Verified Customer August 22, 2017

I have gone to Dave's for 37 yrs. I continue to go and recommend others to go because of the dependability and quality of the service. All explained before and done on time. I especially like the way they call and let me know what needs to be done before they fix it. Another 37 yrs? Absolutely!

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by - Verified Customer August 10, 2017

Great service

by - Verified Customer August 10, 2017

Positive experience always.

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by - Verified Customer August 06, 2017

Good job

by - Verified Customer August 02, 2017

You guys are amazing as always!

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by - Verified Customer August 01, 2017

Good Work!

by - Verified Customer July 30, 2017

I'll be back

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by - Verified Customer July 27, 2017

We love Autocraft and trust their work on my Pryus.

by - Verified Customer July 26, 2017

Great!

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by - Verified Customer July 26, 2017

They are the best in Spokane

by - Verified Customer July 26, 2017

Autocraft is the best! Since they are located quite some distance from my home, I have, on occasion, tried other auto repair businesses. I always come back to Autocraft. I have just resigned myself to the drive...they are worth it!!!

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by - Verified Customer July 24, 2017

We have used Autocraft for years and they are great and fair to work with

by - Verified Customer July 20, 2017

Always super friendly and helpful. They take the time to explain the work that was completed and go over any potential problems that possibly need attention. Great service team.

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by - Verified Customer July 19, 2017

Very expensive. Basic test was not done on the tire with 9 to 3 play indicating tie rod ends, or wheel bearing. Car continues to wobble. Didn't pay for the service but it's very basic

by - Verified Customer July 19, 2017

The work was done in a timely manner, it was done to my satisfaction.

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by - Verified Customer July 17, 2017

They always take care of my cars in a professional, honest, and caring way. Thank you!

by - Verified Customer July 12, 2017

courteous, quick. Thank you!

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by - Verified Customer July 11, 2017

Friendly and helpful, as always. The guys did a great job. I only had a small service, but treated as if i spent $1000.

by - Verified Customer July 10, 2017

I have always had great service with Autocraft. The staff is always friendly and professional.

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by - Verified Customer July 09, 2017

my first visit, referred by a friend. My jeep death wobble is not a straight forward problem.. so i appreciate the dedication to find the solution! Thank you.

by - Verified Customer July 06, 2017

Excellent service; friendly, knowledgeable, honest, respectful, and I will be back. Only wish is that they were open on Saturday.

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by - Verified Customer June 28, 2017

Auto Craft is an outstanding shop and we are bless to have a reliable shop we can trust.

by - Verified Customer June 28, 2017

Used OEM parts as they said they would. Advised against expensive fuel filter replacement as unnecessary. Staff very familiar with Subaru.

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by - Verified Customer June 27, 2017

Would not take my car elsewhere, they take very good care of me

by - Verified Customer June 20, 2017

Fair and reliable service.

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by - Verified Customer June 20, 2017

Always treated very well & car gets A+ care as well!

by - Verified Customer June 19, 2017

They are great

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by - Verified Customer June 18, 2017

Autocraft offers honest service, great communication, and they respect me as a customer. Wonderful!

by - Verified Customer June 15, 2017

A local company that goes above and beyond to provide Excellent service!! They do the job right the first time and guarantee their work. I've never been disappointed! Have been taking my cars ( and there have been many) there for 25+ years. Just good people!

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by - Verified Customer June 14, 2017

Was very good appreciated extra advise.

by - Verified Customer June 11, 2017

Good service at a fair price--friendly and knowledgeable people.

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by - Verified Customer May 31, 2017

Great service and fair price for repairs. Knowledgeable team, friendly, and honest. Quoted price has always been on spot or under both times I needed repairs done. Though I live far away from AutoCraft, I will make the trek for all my auto repairs. This is a place I will trust and recommend to anyone looking for an honest and trustworthy repair shop that will fix your vehicle up right.

by - Verified Customer May 25, 2017

Great and professional service.

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by - Verified Customer May 16, 2017

Dave, Herb and Chuck went above and beyond in service and parts. They were willing to install parts I specified even though the parts were not from a normal supplier. Kudos to a job well done!

by - Verified Customer May 15, 2017

My turbo charger went out and glad it was caught in time before my engine blew up.

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by - Verified Customer May 10, 2017

Excellent experience.

by - Verified Customer May 07, 2017

This business and the people who work there are truly amazing! They were so helpful and honest. They explained everything and were very understanding.

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by - Verified Customer May 03, 2017

After my accident, my insurance company paid AutoNation Collision a lot of money to repair it and the result was substandard work. Having lost confidence in them I heard about Autocraft's excellent record and decided to give them a try. Best decision ever!! Not only did they correct all the mistakes but the customer service was second to none! Chuck and Dave made me feel like I mattered, provided top of the line customer service and went far beyond the norm to ensure my truck was good to go. Chuck even provided me information on the specifics of the alignment and detailed info on tires that would be the best option. What else can I say..... great service by the crew, excellent customer service and I highly recommend this shop!!!!

by - Verified Customer May 02, 2017

Always a good experience. Quality work, from quality people.

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by - Verified Customer May 01, 2017

Great place to go.

by - Verified Customer April 27, 2017

Excellent service and professionalism!

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by - Verified Customer April 26, 2017

Good work done on time.

by - Verified Customer April 25, 2017

AAA + BBB TOP PLACE! I will take my two cars nowhere else. Honest, polite, fair.

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by - Verified Customer April 23, 2017

As always, a great experience (except for the broken car part that brought me in in the first place). Friendly, professional, knowledgeable people who I fully trust my car to. Thanks!

by - Verified Customer April 17, 2017

The office staff and the owner are extremely friendly and look out for the best interest of their customers.

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by - Verified Customer April 16, 2017

Autocraft is excellent in every way.

by - Verified Customer April 16, 2017

Oil change and spark plugs replaced. No issues as always. Great bunch of people!

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by - Verified Customer March 28, 2017

They do a great job!

by - Verified Customer March 22, 2017

Excellent service as always!

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by - Verified Customer March 21, 2017

Excellent as usual.

by - Verified Customer March 20, 2017

Great job. Thank you!

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by - Verified Customer March 19, 2017

I trust Autocraft 100%. 5 stars every time!

by - Verified Customer March 14, 2017

Good!

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by - Verified Customer March 14, 2017

A tough gremlin in the steering column but they made the right diagnosis and fixed it quickly and professionally. Awesome!

by - Verified Customer March 13, 2017

Car was brought in at appointment time. Done quickly at an affordable price. Great place and I will be having all of my automotive work done there in the future.

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by - Verified Customer March 12, 2017

I am very impressed by the quality of work, time it took to get done, the estimate they gave me was $1,000 less than the Mitsubishi dealership, very professional and friendly, kept me in the loop the whole time, and my car is running way better now. I found them on RepairPal and then looked at google reviews. All excellent reviews so I gave them a shot and was not disappointed. I will bring my other car here and my fiancee's vehicle as well. I trust them.

by - Verified Customer March 08, 2017

I whole heartedly recommend this shop, no reservations whatsoever.

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by - Verified Customer March 07, 2017

Reliable, trustworthy, professional and know cars - all the traits one needs for mechanics you return to time and time again.

by - Verified Customer March 06, 2017

The professionals at Autocraft have always been honest, respectful, and with a loaner car when our car is there for a few days. We have taken all our vehicles there. They seem to be concerned for us as customers.

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by - Verified Customer March 05, 2017

It is a great pleasure to have Autocraft perform our auto maintenance and repairs.

by - Verified Customer March 05, 2017

Thank you, love you people!!!

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by - Verified Customer October 07, 2015

They are friendly and very knowledgeable about the work that they do. I have confidence in them and appreciate the way they take the time to explain what is going on with our cars.

by - Verified Customer October 06, 2015

Always helpful, cheerful, answer my questions, and are respectful.

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by - Verified Customer September 24, 2015

Their effectiveness seems to have diminished in recent years. They may have new workers that need seasoning.

by - Verified Customer September 10, 2015

The their service and honesty.

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by September 08, 2015

I believe they are honest. I've been in there more than once where there was no charge for the service they provided. When one of the mechanics does not perform work 100% correctly, it is fixed without any hassle.

by - Verified Customer September 08, 2015

Fair estimate, good service, and detailed explanations of work needed

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by September 07, 2015

I refer people to them frequently.

by September 02, 2015

They tell you the truth.

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by - Verified Customer August 27, 2015

Friendly, accurate and reasonably priced service!

by - Verified Customer August 11, 2015

They are always honest and provide fast service.

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by - Verified Customer August 02, 2015

Autocraft is honest, dependable, and they work to get my repaired car back to me as soon as possible.

by - Verified Customer August 02, 2015

They do really good work.

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by - Verified Customer July 28, 2015

They are very helpful and the price is good.

by - Verified Customer July 27, 2015

They are honest and do good repair.

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by - Verified Customer July 23, 2015

Great service, great people.

by - Verified Customer July 20, 2015

Always great service, great work and great staff.

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by - Verified Customer July 16, 2015

They are great.

by - Verified Customer July 12, 2015

The service is very good and the mechanics are very knowlegable. The owner and the office staff are very helpful.

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by - Verified Customer June 29, 2015

I am very satisfied with the service I received. They treated me with professionalism and courtesy. Service was done in a very timely manner.

by - Verified Customer June 22, 2015

Knowledgeable, fast service, very reliable.

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by - Verified Customer June 18, 2015

I've always experienced professional care on both my car and in their interactions with the customer (me).

by - Verified Customer June 03, 2015

Courtesy from all employees, They kept us up-to-date on progress and produced the needed repairs.

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by - Verified Customer June 01, 2015

Good service. Good work. They are straight with the customers.

by - Verified Customer May 21, 2015

Honest and great customer service.

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by - Verified Customer April 28, 2015

Fast friendly and quick service. They treat you with respect and remember your name. Their quality of work is next to none.

by March 25, 2015

We always have good service there at a good price.

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by - Verified Customer February 25, 2015

Courteous, excellent explanation of what needs to be done. Reasonable prices for service. Guaranteed work. Much more...

3 verified customers did not leave comments but provided these ratings:
by Jack , Jerf, Frank

RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
95

AutoCraft of Spokane has been serving the local community since 1998. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “friendly”, “professional”, “reliable”, "honest", and “knowledgeable”. This location features a team of automotive professionals whose experience, commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, to state smog inspections, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Loaner Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • NAPA
  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

At AutoCraft, we combine old-fashioned customer service with state-of-the-art equipment, modern facilities and a highly trained, professional staff. Since 1988 we've built a solid reputation in the Spokane Valley community for the best auto service. We will continue dedicating ourselves to our customers for years to come.

MAKES WE SERVE

  • Acura
  • Buick
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
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Map
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