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AutoStream Car Care - Columbia

(410) 469-7124
92 Verified Reviews
davidaskwith@verizon.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
8:00am to 2:00pm

ADDRESS

7248 Cradlerock Way
Columbia, MD 21045 USA

AUTO REPAIR EXPERIENCE

  • Thomas Rankin, Manager
  • Established 1976
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 98 Years of Car Repair Experience

AutoStream Car Care - Columbia Reviews

OVERALL RATING

92 Verified Reviews
5 stars
(52)
4 stars
(33)
3 stars
(4)
2 stars
(2)
1 star
(1)
by - Verified Customer September 27, 2017

Shop did great work, although a bit pricey.

by - Verified Customer September 17, 2017

It was a good experience for a MD Safety Inspection

by - Verified Customer September 15, 2017

It will be the shop I will visit next time I have car trouble

by - Verified Customer September 06, 2017

Satisfied customer.

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by - Verified Customer August 25, 2017

Chris is a fantastic shop manager at Autostream. Impeccable service, good prices and quality work keep me coming back to this location.

by - Verified Customer August 17, 2017

Great team at this location. Chris is awesome!

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by - Verified Customer July 27, 2017

The customer service is fantastic. Chris is very communicative. My only problem was the technician forgot to reset the computer so the service light went off which necessitated a trip back to have this done.

by - Verified Customer July 24, 2017

Chris is knowledgeable and very easy to work with. They did what was promised and the car was ready when they said it would be.

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by - Verified Customer July 16, 2017

All of the master mechanics and the owner are so willing, patient, and efficient. You can tell they really take pride in the work they do and are just as interested in seeing positive results as their customers are. If my car has any problems, I wil

by - Verified Customer July 10, 2017

Chris and Shawn went out of their way to fix a mysterious problem with my car. Thanks guys - you are the best!

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by - Verified Customer June 23, 2017

Work done as promised, friendly and professional.

by - Verified Customer June 19, 2017

Good.

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by - Verified Customer June 18, 2017

Simple inspection on my small trailer, it went well. Thanks.

by - Verified Customer June 08, 2017

I've been to this shop twice now and have received the utmost respect from everyone there. I feel comfortable leaving my truck with them to be repaired and I feel comfortable knowing that the issues will be explained in a way that I can understand. I also especially appreciate the loaner car service.

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by - Verified Customer June 05, 2017

This was the most positive experience I have EVER had with a car repair service. Chris was very accommodating with my need for timely service since I was going out of town, explained everything thoroughly that they found, giving me a clear timeline of when I needed to get the items done and why. We ran into a few problems from previous shops work that extended my time in shop but he made sure I was not even in the least affected by that. Him and his team staying late to finish then dropping the car off at my home for me. I plan on a LONG relationship with this service center. Important to know - it is the one in Columbia, in the Owen Brown area. I have been to others and they don't even come close to the professional work and attitude at this specific location.

by - Verified Customer June 01, 2017

Service was excellent, honest, and fair. I often enter shops with much skepticism, but Autostream is one place that I no longer question. Thank you for being thorough and honest.

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by - Verified Customer June 01, 2017

Chris explained everything I needed to be done and helped me to understand why. Steve also assisted in helping understand issues with the car.

by - Verified Customer May 30, 2017

Just a vehicle inspection.

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by - Verified Customer May 24, 2017

Needed a tire replaced. Work completed promptly and expertly.

by - Verified Customer May 23, 2017

AutoStream is awesome. They have hands down some of the best customer service. Chris took his time to explain which repairs were needed on my car and also told me why other repairs were unnecessary. Their prices seem on par with other shops in the area. I would absolutely recommend them to anyone who has a car.

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by - Verified Customer May 17, 2017

Chris, Steve, and Kevin were very professional.

by - Verified Customer May 08, 2017

Everyone was awesome!

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by - Verified Customer April 25, 2017

State auto inspection service - good communication about repairs needed; when the car would be complete, etc.

by - Verified Customer April 23, 2017

All repairs are done well- thanks!

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by - Verified Customer April 23, 2017

They did an excellent job.

by - Verified Customer April 20, 2017

I feel that the work performed was done correctly. I also like how the full health of your car is explained to you. Options are given for work that can be done but I didn't feel pressured to get all of that fixed. It was nice to know what is going on with my car other than the issue I brought it in for. It was a bit on the expensive side from what I researched, however.

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by - Verified Customer April 14, 2017

Chris, the service manager, is the best! Because of how nice and accommodating he is, I will continue to come to Autostream Columbia for all my car service needs.

by - Verified Customer April 12, 2017

I was nervous about the potential repair that my car needed. After describing the issue, Chris Jones let me know he would have it looked into as well as completing an oil change. He provided me with a ride home and kept me updated about the service. He was honest about the mechanic's inability to duplicate the issue my car was having, but if it happened again I had to return, and they would look into it for free. Chris also picked me up to bring me back to the shop when the service was finished. I really appreciated the customer service. He even e-mailed me a with a service estimate for my future car visit. I would definitely recommend AutoStream Car Care - Columbia to my friends.

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by - Verified Customer April 12, 2017

The manager Christopher is very courteous and customer oriented. Shawn (Sean?) did a good job on our brakes. Loaner car (BMW) a WOW! Was able to get to a life saving treatment, dialysis thanks to Christopher. Definitely, we'll be back.

by - Verified Customer April 09, 2017

Chris was caring and helpful. Would go again.

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by - Verified Customer April 06, 2017

Chris Jones is always so willing to explain everything and AutoStream is very accommodating!

by - Verified Customer April 06, 2017

Had a very good experience.

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by - Verified Customer April 06, 2017

They did a great job and a lot of things needed to be done at once, so I was expecting to pay a little, but all told it ended up being around $2600, which was surprising, but I don't know quite enough to dispute that. I rated it on how much of a financial inconvenience it was. When I got the car back, one of the two main problems I brought it in for wasn't fixed completely and I had to return and leave it for another day, which was disappointing, but they immediately gave me another loaner car and sent me on my way, and it was fixed when I came back. Good work, good folks.

by - Verified Customer April 06, 2017

I'm very happy with my first experience with AutoStream.

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by - Verified Customer March 22, 2017

The car had to be fixed after the first time it was ready. Satisfied with the fixes.

by - Verified Customer March 21, 2017

I know my car is old and needs a lot of work. Chris gave me options to get back on the road safely and explained everything to me.

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by - Verified Customer March 16, 2017

Part cost was twice retail cost.

by - Verified Customer March 15, 2017

Excellent service, knowledgeable staff, very friendly and accommodating of a same-day request for Maryland state inspection.

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by - Verified Customer March 05, 2017

Great!!!

by - Verified Customer February 26, 2017

All is well. Crew is top notch. I like Chris very much. He is a very nice young man.

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by - Verified Customer February 26, 2017

Seems to do good work and offers discounts. Chris is very responsive.

by - Verified Customer February 23, 2017

The employees at AutoStream Car Care are knowledgeable and friendly. They completed the work in a timely fashion and at a fair price. They were a pleasure to work with and I would recommend them to anyone.

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by - Verified Customer February 16, 2017

My vehicle ended.

by - Verified Customer February 09, 2017

Thank you so much!!! I.m very satisfied with your service..

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by - Verified Customer February 09, 2017

Went for safety inspection and tire rotation. The staff were friendly and the work was good.

by - Verified Customer February 05, 2017

I came for a MD state inspection and it was done wonderfully the first time. It was done on time too.

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by - Verified Customer January 22, 2017

Andrew was excellent. Great costumer service. Will come back!

by - Verified Customer January 11, 2017

Chris is the man!

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by - Verified Customer January 09, 2017

Your shop people are very friendly and upbeat they made me feel comfortable.

by - Verified Customer December 28, 2016

Excellent!

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by - Verified Customer December 14, 2016

Great service, great price. Very happy with AutoStream Columbia.

by - Verified Customer December 07, 2016

It was a good experience.

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by - Verified Customer December 05, 2016

I asked that the passenger front seat be cleaned, coffee had spill. The stain still remains.

by - Verified Customer November 27, 2016

Chris was so friendly and helpful. Thanks for excellent service!

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by - Verified Customer November 13, 2016

My husband and I recently moved to the area and this was my first time servicing/repairing our vehicle at this location. The alternator on our Jetta was near complete failure; coincidentally I happened to be at the adjacent Shell station attempting to get gas (as I was literally running on fumes as my battery light came on just a 10 or so minutes prior). I arrived late Friday night shortly after pumps were shut off once I began shuttering and losing electrical power. I live with in walking distance so, I left my car in the lot over night. The next morning, I visited the service when they opened and I was promptly assisted by Chris who was professional, knowledgeable, and efficient. Most importantly, Chris was honest as he was unable to promise diagnostics and completion on a Saturday as they were busy and likely could not obtain part(s). I was understanding of this as I this was an emergency so, naturally I dropped off my car with out an appointment. The manager/cashier inside the Shell station was helpful as well as he recommended a reliable cab service so, I could get to work Saturday as well as Monday. Aside from an oil change and fulfilling other minor requests I appreciated the through inspection(s) and recommendations with estimates. While I did not desire or anticipate over $800.00 in repairs, I was delighted with the excellent service which in my honest opinion is better than at many dealerships I've visited in the past. I plan on returning.

by - Verified Customer November 04, 2016

The manager was very courteous, and took the time to explain everything to me. He also indicated which repairs were urgent and which could wait, demonstrating that he isn't just looking to make a quick buck, but wanted to provide excellent customer service.

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by - Verified Customer September 20, 2016

They got me in and out as discussed with thorough service and communication. It was a positive experience.

by - Verified Customer September 19, 2016

Eric and Chris and Dave are always helpful. Always pleasant. And they get things done as quickly as possible. They are great, and I have recommended them to several of my friends, all of whom have been satisfied with the service at Autostream.

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by - Verified Customer September 14, 2016

The technicians and customer service personnel exuded of professionalism and courtesy. Everyone I met at the shop were friendly, competent, and professional. The only reason why I docked a point off was because the mechanic who brought my car around did not remove the plastic bag, and other protective products, from my car when I picked it up. Not a big deal at all, and other than that my experience with AutoStream was fantastic. They are definitely one of the better auto car centers on the East Coast.

by September 12, 2016

Professional and quick service.

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by - Verified Customer September 01, 2016

Work was completed quickly and completely. Future service needs were pointed out, but there was no pressure to undertake them.

by - Verified Customer August 31, 2016

Nice people, good service.

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by - Verified Customer August 26, 2016

Not the fastest service, but accurate and the repair was done right.

by - Verified Customer January 05, 2015

Great service, fair price.

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by - Verified Customer January 02, 2015

The service manager is very accommodating, they honor coupons and they do great work.

by - Verified Customer January 01, 2015

It's a great place to get my car fixed.

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by - Verified Customer January 01, 2015

I like the convenience.

by - Verified Customer December 23, 2014

They have very consistent service, fair pricing and top knowledge of what my car needed.

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by - Verified Customer December 22, 2014

Staff were knowledgeable and friendly. Got my car in quickly and were able to fix a problem I had been dealing with for quite some time.

by - Verified Customer December 12, 2014

The cost was extremely high. The price was twice what they had originally quoted, and I found that they had charged me for a few extra things that I didn't think were needed.

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by - Verified Customer December 07, 2014

Nice guys, no complaints.

by December 03, 2014

They were very friendly, nice and they did a very good job fixing my car.

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by - Verified Customer December 02, 2014

Excellent service.

by - Verified Customer November 24, 2014

Great service. Helpful staff.

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by - Verified Customer November 23, 2014

The service was great but the cost was very high for what was done.

by - Verified Customer November 19, 2014

From the moment I walked in, the service was fair and professional. The staff were genuinely concerned with doing all they could to assist me in a reasonable time frame.

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by - Verified Customer November 19, 2014

The service took longer than expected and the 'service due' is coming up on my dashboard, it wasn't properly turned off.

by - Verified Customer November 13, 2014

Great and honest service, didn't charge me an arm and a leg.

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by - Verified Customer November 12, 2014

I thought that the repairs and all of their services are first rate.

by - Verified Customer November 07, 2014

The service was quick, the workers were friendly and they did all of the work they said they were going to. They even took the time to recommend repairs that were needed in the future.

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by November 06, 2014

They are convenient, and their service is very good.

by - Verified Customer October 30, 2014

Excellent job.

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by - Verified Customer October 29, 2014

Great service. Workers seem experienced.

by - Verified Customer October 07, 2014

I think in general the price is high but it is Columbia. They do really good work though.

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by - Verified Customer April 29, 2014

Cordial service, very good inspections, affordables repair costs and most importantly honesty from the management and service men. They all enjoy what they do and inspire thrust worthiness.

by - Verified Customer April 28, 2014

I got my oil changed and they left the oil cap off. Their excuse was " he hasn't done a oil change in a while." Car was smoking with my 3 month yr old daughter in the car. Called them they "cleaned the engine" but still smell every now and then.

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by April 06, 2014

They are always friendly, fair, and professional.

by - Verified Customer March 05, 2014

Always great service.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
Local Lifetime
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
87
CUSTOMER AMENITIES
94

The Columbia location of AutoStream Car Care has been serving the local community since 1976. This RepairPal Certified shop strives to stay on top of the latest technologies by continually attending the necessary training, their experienced crew includes an ASE certified Master Technician. This shop is well equipped to handle repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, to state smog inspections, as well as your scheduled maintenance needs. Repairs are covered by a limited lifetime warranty for your peace of mind. Recent customers describe this team as “professional”, “honest”, “knowledgeable”, and “accommodating”. Local shuttle service, early bird drop off, and Saturday business hours are available for you convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • iATN

MESSAGE FROM THE SHOP

We are a full service repair facility. We work on all makes and models. We offer a Lifetime Warranty on Parts and Labor (non wear items). We are a NAPA and AAA approved facility. We are ASE Blue Seal certified.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to AutoStream Car Care - Columbia