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AutoStream Car Care - Baltimore

(410) 983-3500
102 Verified Reviews
davidaskwith@verizon.net

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:00pm
S
8:00am to 2:00pm

ADDRESS

2859 Smith Ave
Baltimore, MD 21209 USA

AUTO REPAIR EXPERIENCE

  • David Askwith, Owner
  • Established 1999
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 85 Years of Car Repair Experience

AutoStream Car Care - Baltimore Reviews

OVERALL RATING

102 Verified Reviews
5 stars
(48)
4 stars
(38)
3 stars
(7)
2 stars
(2)
1 star
(7)
by - Verified Customer October 30, 2017

Gary was professional and seems teust

by - Verified Customer October 27, 2017

Car needed new transmission. Decided to buy new car. Appreciated the honest information they have to make the decision.

by - Verified Customer October 23, 2017

I took the car in for a small repair and ended up with a $3000 bill for lots of things. I am in no position to judge whether all that work needed to be done or not. What made me upset was that the reason that I took the car in to the garage in the first place, then took two more visits. This was my first experience with this garage, after my old mechanic retired. It is tough building that kind of trust.

by - Verified Customer October 23, 2017

My questions were answered. There were fewer repairs needed than I expected, and my expressed needs to pass an emissions inspection and to keep my car in safe working order were addressed. The service rep Gary was courteous and a good communicator. I'm completely satisfied with the work that was done.

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by - Verified Customer October 19, 2017

Great experience. Repeat customer. :)

by - Verified Customer October 06, 2017

Accommating, fair price, repairs done in timely manner

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by - Verified Customer September 29, 2017

I went there to get an inspection.. turns out I needed a alignment and a light replaced. I got it done and was able to pass the inspection. I feel like the staff was great even though I didn't have the best attitude. I just wish it didn't take so long to get everything done I was there from 11 to 2.

by - Verified Customer September 18, 2017

gave computer report what was wrong with car they said $500 next day they said it was $800 gave me a report that said the same thing and only that, and charged me $135

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by - Verified Customer September 04, 2017

The customer service was very good.

by - Verified Customer August 30, 2017

Very courteous, friendly, accommodating people. My 2001 Buick has new life after all work was done.

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by - Verified Customer August 15, 2017

They took good care of me in a very prompt fashion.

by - Verified Customer August 06, 2017

Same day service!

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by - Verified Customer June 30, 2017

Was told on the phone that the work would take around 45 minutes. It took around 2 hours and I wasn't given any updates while I was waiting.

by - Verified Customer June 25, 2017

Staff very friendly was advised to do several repairs or maintenance

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by - Verified Customer June 20, 2017

Went for an oil change they used 5w30 when the maintenance manual calls for 5w20. They insisted it needed a transmission fluid change at 42000 miles while the book says 150000 miles.

by - Verified Customer June 06, 2017

Pretty good!

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by - Verified Customer May 29, 2017

As always I am gracious and I am a long time customer. You need to build a waiting area though.

by - Verified Customer May 25, 2017

Unhappy. I know I could have better service for less.

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by - Verified Customer May 24, 2017

I have been a loyal customer for many years; over the past few years I have spent thousands of dollars on each visit for any oil change, giving in to pressure that my (relatively new) cars had recurring safety concerns. My new service provider takes much better care of me. Good luck stealing money from others - you lost me as a customer for good.

by - Verified Customer May 21, 2017

Recommended you guys to a friend the next day after my repairs.

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by - Verified Customer May 18, 2017

Courteous, took the time to explain work needed, assisted us with a 'loaner' vehicle and completed work in a timely manner. We were very satisfied with Autostream.

by - Verified Customer May 18, 2017

They were great. They dropped me off at my home and when the car was ready they picked me up and drive me back to the shop. Great service.

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by - Verified Customer May 17, 2017

Customer service was very helpful and my car was ready right on time!

by - Verified Customer May 15, 2017

I felt pressured to get things done because of expected mileage wear. I had to ask for an estimate multiple times. Asked for a breakdown of repairs/invoice of repairs done and never received it (received an estimate/like a receipt). I was pressured to give the company a five-star rating on Google before payment and receipt of the car. Work seems fine - sales were not.

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by - Verified Customer May 04, 2017

They quoted a price for 2 things that I agreed to. When I came to pay, the bill was over $100 more than what they quoted. It included labor to assess a problem that I decided not to pursue, shop supplies, and maybe something else. It would have been much better if they gave me a complete cost up front.

by - Verified Customer April 30, 2017

They were polite and completed the work right away.

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by - Verified Customer April 12, 2017

You have a most excellent new assistant manager. I hope he is permanent.

by - Verified Customer March 29, 2017

Great customer service!!!! Great mechanics!!!
Love the location you can still take care of business with other stores or just have breakfast lunch or dinner while your being serviced!

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by - Verified Customer March 23, 2017

Although it took a lot longer than I had expected this time, everyone I interacted with was very helpful and I know my car will thank me for getting it in for a checkup!

by - Verified Customer March 14, 2017

Rob and Walter were very professional and the tech did a wonderful job.

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by - Verified Customer March 10, 2017

I highly recommend Auto Stream Car Care to anyone who is looking for a fair and reputable garage.

by - Verified Customer March 09, 2017

Needed to be fixed to pass Emissions Test. Still need more work and more money to pass after paying over $2,000.00

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by - Verified Customer February 26, 2017

Very happy with this shop. They don't recommend things not needed or things that can wait.

by - Verified Customer February 21, 2017

Love this place; convenient, does good work, efficient, and fair.

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by - Verified Customer February 15, 2017

I could have done other things that needed repair, however the price was outrageous, so I did the minimal that seemed reasonable. I will get things done for less. I liked the service, he was nice, explained everything and the car was completed within a reasonable time. It is convenient for minor things.

by - Verified Customer February 06, 2017

I went into AutoStream Car Care without an appointment. The Manager checked my tire and asked me to come into the office for paperwork. I was told my car would be ready in about 45 mins. and my car was ready at that times.

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by - Verified Customer February 03, 2017

Came for state car inspection. It was fast and convenient. Excellent customer service.

by - Verified Customer February 03, 2017

Pleased with the experience.

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by - Verified Customer January 29, 2017

I had a brake light repaired .. when I was given the invoice there was a charge on it that should not have been on and when I pointed it out they took it off .. But it should not have appeared in the first place .. had I not looked at the bill carefully, I would have missed it .. I thought that this was not right.

by - Verified Customer January 26, 2017

It was good I didn't have an appointment but they still was able to do the service. Even gave me a ride home

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by - Verified Customer January 25, 2017

Great communication and work.

by - Verified Customer January 22, 2017

Provides very good service!

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by - Verified Customer January 16, 2017

Excellent customer service. Fair prices. Clean shop.

by - Verified Customer January 11, 2017

Prices extremely high but good work!

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by - Verified Customer January 10, 2017

i have been using Autostream for many years and this SHELL station recently changed service advisers. Robert Yospa who has been mine since he came to this Autostream station has been professional, courteous , and extremely knowledgeable concerning my Lincoln MKZ I couldn't be happier with mechanic , Mike , that usually takes care of my car.

by - Verified Customer January 09, 2017

Made everything easy and quick.

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by - Verified Customer January 08, 2017

Robert is knowledgeable about tires. He is helpful, courteous, intelligent and friendly. I decided to go to him instead of my Subaru dealer because he recommended what tires I should get whereas Subaru told me to shop online. I know diddly squat about tires, so I went with Robert.

by - Verified Customer January 03, 2017

They fit me in at very short notice and were so courteous and friendly. Definitely will be coming back.

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by - Verified Customer January 03, 2017

Would not hesitate to bring my car to this shop again.

by - Verified Customer January 02, 2017

I received excellent service!

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by - Verified Customer January 01, 2017

Excellent shop! Great experience as a customer. Glad they itemized the details of the repair and potential work to be done.

by - Verified Customer December 30, 2016

I've had great experience with this shop. The mechanics are skilled and the manager, Robert Yospa was wonderful in his explanations.

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by - Verified Customer December 27, 2016

Very helpful.

by - Verified Customer December 19, 2016

Got what I payed for with a smile & courteous staff.

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by - Verified Customer December 12, 2016

Excellent.

by - Verified Customer December 11, 2016

Robert and Andrew were very thorough in their explanation of what my car needed and time line. I wasn't pressured to make any decisions. Most importantly, they helped with my work schedule by dropping and picking me up from work. I would definitely recommend the shop.

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by - Verified Customer December 08, 2016

Very nice shop and treated well.

by - Verified Customer December 05, 2016

I was very satisfied.

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by - Verified Customer December 01, 2016

Went in for a car inspection, process was very simple.

by - Verified Customer December 01, 2016

Good job.

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by - Verified Customer November 30, 2016

Great customer service.

by - Verified Customer November 24, 2016

Nice people !

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by - Verified Customer November 22, 2016

The mechanic physically examined the cat converter, confirming it was in excellent condition and not the cause of the SES code. The service rep listened patiently to my car history (3 cat replacements already in 2016) and helped me decide to replace the O2 sensor. Everything's been fine. Autostream (Slade Ave) is smaller than the dealership I used to go to, but I feel comfortable interacting with the service reps, and good communication is a plus for good service. Without exception, each repair has been handled competently.

by - Verified Customer November 21, 2016

I came in to complete a state inspection, which is not an indication of quality of the labor performed. I would recommend the shop for the fact that the customer service was very good and they appeared to be reasonably priced in comparison to other shops in the area.

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by - Verified Customer November 21, 2016

As always, I got excellent, prompt service. I was, however, concerned over two recommended periodic services that are not in my car manual. They were a fuel system flush and replacing power steering fluid. The service desk was just following protocol by recommending them, but I felt some pressure to go along with the work. Thankfully I knew better than to have the fuel system work done. That was because my engine was damaged by a fuel system flush and had to be replaced. After that I decided to stick with what the manual recommends when it comes to the car's periodic servicing needs. Just sharing, not criticizing.

by - Verified Customer November 14, 2016

They adjusted the price for me based on the price I had paid previously. Had the car ready on time.

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by - Verified Customer November 10, 2016

I trust the team at the Smith Ave-Baltimore location, they genuinely care.
They take the time to inform the customer about needed repairs.

by - Verified Customer November 06, 2016

Need a place to wait. Just a small chair or outside bench. Local shops in area are not available to just sit...have to buy a meal, etc.

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by - Verified Customer January 06, 2015

The gentleman that worked on my car and everyone in the office was courteous prompt and very honest I appreciate that.

by - Verified Customer January 06, 2015

Prompt services. I was treated with respect.

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by January 05, 2015

Good service.

by January 04, 2015

Took too long for such a simple thing. They had to inspect everything else too without asking me, and it took a whole lot more time.

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by - Verified Customer January 04, 2015

I love the work they have done for me over the years.

by - Verified Customer January 04, 2015

Service was fast and people were friendly.

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by - Verified Customer January 02, 2015

I recently moved to this area and have used AutoStream a few times. They have always done a great job and are very professional.

by January 01, 2015

Hopefully, all is now in good working order. Time will tell.

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by January 01, 2015

Service was quick and I like that I was notified by text that the car was ready.

by - Verified Customer December 30, 2014

I feel like I was treated fairly and given a fair price.

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by - Verified Customer December 30, 2014

They are always willing to go out of their way to help me -- I typically need a ride home after dropping my car off and a ride back to pick up my car.

by - Verified Customer December 28, 2014

This is the shop where I like doing all of my work. They are the BEST!

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by December 26, 2014

They take good care of their customers, as well as the problems with their cars.

by December 19, 2014

Customer service was very friendly and accommodating. Prices seemed a little high to me. There isn't a real waiting area if you can't drop off your car.

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by - Verified Customer December 19, 2014

AutoStream does great work and has serviced my family's car for years.

by - Verified Customer December 18, 2014

QUICK AND EFFICIENT SERVICE.

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by - Verified Customer December 16, 2014

I was very impressed. This was my first time using AutoStream and they did a great job for me. Price was good, the work was good and they dropped me off at home and picked me up when my car was done.

by - Verified Customer December 10, 2014

Nice customer service.

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by - Verified Customer December 08, 2014

Professional and courteous service was provided in a timely manner.

by - Verified Customer December 04, 2014

The best repair shop we've ever used. We love the new loaner car program.

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by - Verified Customer December 03, 2014

The service manager was great. The mechanics did the work well. Friendly and on time. I used to work there and my dad owns it. I know for a fact the mechanics and AFC certified and trustworthy.

by - Verified Customer November 27, 2014

Excellent diagnostics and service.

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by - Verified Customer November 25, 2014

They have always done an excellent job at this particular location. Excellent techs and excellent shop manager/supervisor/boss.

by - Verified Customer November 16, 2014

Friendly service - very knowledgeable and flexible to meet the needs of the customer.

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by - Verified Customer November 11, 2014

They are dependable and do high quality work. Not cheap at all, but not outrageous in prices.

by November 10, 2014

I was quite satisfied with their work, and they finished very quickly.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
Local Lifetime
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
94

The Baltimore location of AutoStream Car Care has been serving the local community since 1999. This RepairPal Certified shop strives to stay on top of the latest technologies by continually attending the necessary training, most of their experienced crew are ASE certified with the shop achieving ASE Blue Seal status. This shop is well equipped to handle repairs ranging from minor and major mechanical repairs, to check engine light diagnoses and repair, to state smog inspections, to tires and wheel alignment, as well as your scheduled maintenance needs. Repairs are covered by a limited lifetime warranty for your peace of mind. Recent customers describe this team as “professional”, “courteous”, “knowledgeable”, and “trustworthy”. Local shuttle service, early bird drop off, and Saturday business hours are available for you convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • AAA Member Discount
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • iATN

MESSAGE FROM THE SHOP

We are a full service repair facility. We work on all makes and models. We offer a Lifetime Warranty on Parts and Labor (non wear items). We are a NAPA and AAA approved facility. We are ASE Blue Seal certified.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to AutoStream Car Care - Baltimore