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Auto Sense

(410) 941-0327
117 Verified Reviews
kensautosense@aol.com

HOURS
08:00
19:00
http://purl.org/goodrelations/v1#Monday
08:00
19:00
http://purl.org/goodrelations/v1#Tuesday
08:00
19:00
http://purl.org/goodrelations/v1#Wednesday
08:00
19:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 7:00pm
T
8:00am to 7:00pm
W
8:00am to 7:00pm
Th
8:00am to 7:00pm
F
8:00am to 6:30pm
S
Closed

ADDRESS

8209 Cloverfield Dr
suite B
Millersville, MD 21108 USA

AUTO REPAIR EXPERIENCE

  • Kenneth Quasney, Owner
  • Established 1989
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 30 Years of Car Repair Experience

Auto Sense Reviews

OVERALL RATING

117 Verified Reviews
5 stars
(95)
4 stars
(19)
3 stars
(0)
2 stars
(0)
1 star
(3)
by - Verified Customer June 12, 2017

Nice sense of respect and getting what you pay for.

by - Verified Customer June 07, 2017

We have always be happy with our repairs.

by - Verified Customer June 06, 2017

People don't not care how much you know until they know how much you care about them. These folks genuinely care about their clients.

by - Verified Customer May 30, 2017

Great people running the shop; timely repair done right for a fair price. I will go back again for any future work needed and would recommend this shop to anyone.

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by - Verified Customer May 29, 2017

GREAT PLACE!!

by - Verified Customer May 25, 2017

Auto Sense is great! I appreciate the thorough explanation of the issues discovered and no pressure into purchasing unnecessary repairs. They are very fair in price and the quality of work is exceptional. I will definitely be returning!

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by - Verified Customer May 22, 2017

Excellent job.

by - Verified Customer May 22, 2017

As usual, work was done correctly and in a timely manner.

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by - Verified Customer May 21, 2017

Service stab sys displayed on my truck and they diagnosed bad steering wheel position sensor and replaced it. Absolutely no issues since.

by - Verified Customer May 18, 2017

I trust Auto Sense to take good care of my car. I did not however expect a $700 bill for a tune-up, but then I was overdue for maintenance, so that was a surprise. The labor cost is what threw me, but I will continue to take my car to Auto Sense!!

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by - Verified Customer May 17, 2017

Clean, efficient, and friendly!

by - Verified Customer May 16, 2017

Very customer oriented! The shop is clean and efficient. Great location, too.

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by - Verified Customer May 15, 2017

I came in and was a first time customer for an oil change. They explained everything and were fast. The appointment was prompt and I was out the door 30 minutes later. I will come again.

by - Verified Customer May 14, 2017

Nice people. Professional and capable. They do a good job here.

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by - Verified Customer May 14, 2017

I don't actually live in the area so I won't be able to use Auto Sense on a regular basis but if I could I would.

by - Verified Customer May 10, 2017

Ken did a wonderful job and exceeded my expectations! I will absolutely recommend to anyone! Thank you for taking good care of us!

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by - Verified Customer May 04, 2017

Great work, great people! Lol, and Ken is a good guitar player!!

by - Verified Customer April 30, 2017

The employees at this shop are knowledgeable, friendly, and helpful. They always do great work, and I never have to worry that they are taking advantage of me.

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by - Verified Customer April 27, 2017

I feel like I was explained things honestly and got great customer service.

by - Verified Customer April 25, 2017

Very nice people. Friendly and professional.

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by - Verified Customer April 25, 2017

The guys stopped our oil leak with new gaskets and we did a safety check because we were going on a 600 mile round trip with a suburban with 225k miles. Only issue was after the first leg pulling into a hotel we had a low coolant notification and that was the first time in 14 years that came on!! Obviously worried, I topped it off and it seems that did the trick. Not sure if maybe it wasn't topped off on my safety check or if we had an issue but it has not come on since.

by - Verified Customer April 24, 2017

As usual, quality workmanship and courteous treatment. Great people!

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by - Verified Customer April 23, 2017

First time customer at Auto Sense. Good experience. I will be going back.

by - Verified Customer April 23, 2017

Everyone I came in contact with was professional, thoughtful, and courteous. A good experience.

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by - Verified Customer April 18, 2017

I searched around trying to locate a repair shop for my car. I remembered the repair shop who worked on my mother's car for years. I took it there, they looked it over and repaired it at a very reasonable price. They are very family oriented and their customer service is over the top!

by - Verified Customer April 18, 2017

I had a fine experience.

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by - Verified Customer April 17, 2017

The ride home and pick up service is just what I need.

by - Verified Customer April 13, 2017

I was satisfied.

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by - Verified Customer April 13, 2017

I had two cars repaired.

by - Verified Customer April 11, 2017

Saved me $5k. They are the best!!!

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by - Verified Customer April 10, 2017

I continue to be very satisfied with my experience at Auto Sense.

by - Verified Customer April 06, 2017

10/10! I would go there again.

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by - Verified Customer April 04, 2017

Great service. Very upfront and honest answers.

by - Verified Customer April 02, 2017

Always excellent, and done right the first time. The staff is always professional.

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by - Verified Customer March 30, 2017

So far my wife and I have been very happy with the service and customer service we have received.

by - Verified Customer March 29, 2017

They are the best at Auto Sense! Would not go anywhere else. Quality work, customer friendly, fair and ethical.

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by - Verified Customer March 27, 2017

We really love going to Auto Sense. They are a no-nonsense family-owned business, and they always greet me by name. I feel the work is done well, the prices competitive, and I am completely respected and treated well by the owners and staff.

by - Verified Customer March 27, 2017

The staff at Auto Sense is very kind and took my car quickly. Repairs took longer than I was hoping, but overall I had a great experience with them.

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by - Verified Customer March 27, 2017

I would recommend.

by - Verified Customer March 27, 2017

I trust this shop with helping me keep up on the maintenance on my car. The people are friendly and I have known them for years. One thing troubles me though. I had an oil change and new tires put on my car. When I came out to my car, I noticed that there was a light bulb that I had in my glove compartment on my passenger side floor. I always lock my glove compartment and it was unlocked. I just wondered why the mechanic would go into my glove compartment.

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by - Verified Customer March 16, 2017

Although my vehicle was not ready when promised, Ken went above and beyond to make sure I was compensated, even so far as securing a rental car for me. Regardless of the error, I will gladly continue to have my vehicle serviced by Auto Sense. A wonderful, family run business with a fantastic sense of customer service. A+

by - Verified Customer March 15, 2017

Reliable good work at a reasonable price. Love these guys!

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by - Verified Customer March 15, 2017

Excellent overall experience. They feel like family.

by - Verified Customer March 14, 2017

Awesome service as usual!

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by - Verified Customer March 08, 2017

Excellent job.

by - Verified Customer March 08, 2017

They explained what needed to be done and that parts needed to be ordered.

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by - Verified Customer March 05, 2017

The staff is very friendly & reliable. Great service.

by - Verified Customer March 05, 2017

I have known Ken Quasney for many years. He found contaminated gas and was instrumental in helping us with our case against 711.

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by - Verified Customer March 05, 2017

I'm happy with their service. They are very knowledgeable. I take all my vehicles to Ken. I recommend them to all friends and family.

by - Verified Customer March 05, 2017

Great customer service.

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by - Verified Customer March 02, 2017

I was treated with respect as a customer. I feel customer service is a priority at Auto Sense, and they demonstrate that on all my visits there.

by - Verified Customer March 01, 2017

Would absolutely recommend this shop.

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by - Verified Customer February 28, 2017

Excellent work and service.

by - Verified Customer February 27, 2017

Very friendly, easy to talk to. Great customer service all around.

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by - Verified Customer February 26, 2017

This is the best shop in the area.

by - Verified Customer February 22, 2017

Everyone is very friendly and treat their customers with respect .

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by - Verified Customer February 22, 2017

Excellent service thank you.

by - Verified Customer February 22, 2017

Always honest service.

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by - Verified Customer February 21, 2017

Superior service and surperior customer service. I've been recommending your business to family and friends for years.

by - Verified Customer February 19, 2017

Shop manager and mechanic explained what was needed and even said a couple of things could wait till next service if I wanted. They're a top notch business.

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by - Verified Customer February 19, 2017

Honesty is obvious at Auto Sense. I thought I needed a new serpentine belt and they assured me it was good and did not need replacement. Most other shops would have just replaced it. They are the only shop I'll be using from now on!

by - Verified Customer February 14, 2017

Clean shop. Knowledgeable and friendly staff. Excellent and timely work!

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by - Verified Customer February 14, 2017

Good as always.

by - Verified Customer February 12, 2017

I was able to get an appt when it was convenient for me and my car was ready when promised.

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by - Verified Customer February 09, 2017

Fair price for the work.

by - Verified Customer February 08, 2017

As always, the Quasney family at Auto Sense took care of my automotive repair and maintenance needs.

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by - Verified Customer February 06, 2017

Autos\ Sense exceeded my expectations. Excellent service!

by - Verified Customer February 06, 2017

I will see these guys again for future work.

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by - Verified Customer February 05, 2017

Ken is excellent at diagnosing and repairing car problems. We have taken three different vehicles to him with good results.

by - Verified Customer February 05, 2017

I got excellent service as I always do when I take any of my cars into Auto Sense. They are the best!

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by - Verified Customer February 02, 2017

Family owned business that truly focuses on customer service. Every individual that I interacted with was great! This is officially my spot!

by - Verified Customer January 30, 2017

Auto Sense is the only place I take my cars.

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by - Verified Customer January 26, 2017

The problem was found very quickly. I was very pleased with getting my van in and fixed in one day. Very friendly staff too!

by - Verified Customer January 26, 2017

So, I've waited a couple weeks to write this because my situation was odd and it took some time to resolve it. First let me say everyone who works here is professional and friendly. Fantastic customer service. I came in with an odd squeaking noise coming from one of the wheels... Brought it in the first time, they looked at it and Ken the service manager, gave me his best guess at what the problem was. Sounded reasonable to me, so we did the work. It didn't fix the problem, but as the problem was intermittent it was difficult to tell. Ken called me a couple days later to see if it was fixed. I told him no and he asked me to bring it back in so they could look at it again. This time the car cooperated and made the noise on the lift in the shop, so they could properly diagnose the issue. The car was done on time both times and I was charged exactly what I was quoted. At no point did I feel like they were adding on extra stuff that needed to get fixed. They fixed the problem and I have a new mechanic for every car I buy. They obviously care about their work and their customers. Would absolutely recommend to everyone. The shop is clean, the staff is friendly, professional, respectful and I will happily give them my money I the future.

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by - Verified Customer January 23, 2017

Auto Sense is my automobile repair shop and has been for the past ten years. Family owned and operated and makes one feel they are part of the 'family'. Highly recommended!!!!!

by - Verified Customer January 18, 2017

Good Service!

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by - Verified Customer January 17, 2017

Very friendly and honest. Will definitely go there again when I need auto repairs.

by - Verified Customer January 17, 2017

They couldn't figure out the problem my car was having and charged me a diagnostic fee, very dishonest. The person behind the counter was rude, the mechanic was ok but incompetent.

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by - Verified Customer January 16, 2017

Always right on schedule when the car is in. Great workmanship.

by - Verified Customer January 15, 2017

Car delivered on time.

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by - Verified Customer January 11, 2017

It was great!

by - Verified Customer December 22, 2016

Quick and easy.

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by - Verified Customer December 18, 2016

Excellent, caring service from a family of experts.

by - Verified Customer December 15, 2016

It was a good experience.

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by - Verified Customer December 15, 2016

Excellent shop.

by - Verified Customer December 12, 2016

Good service, average pricing.

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by - Verified Customer December 12, 2016

Excellent service, friendly and reliable! Been going there for many years.

by - Verified Customer December 12, 2016

Everything was wonderful. I did have to return for a check engine light that came on because something was not reconnected properly- but it was corrected upon my return.

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by - Verified Customer November 30, 2016

Truthful, and knowledgeable.

by - Verified Customer November 30, 2016

The last visit was for tire balancing. The balancing eliminated a vibration.

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by - Verified Customer November 29, 2016

Both Ken's did an outstanding job with the work needed to pass the MD state inspection. Professional and true to their word, already recommended them to 3 people and I will be going to them for my routine maintenance in the future.

by - Verified Customer November 28, 2016

Flexible and awesome crew.

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by - Verified Customer November 27, 2016

Nice people, excellent service. The problem with the vehicle was found and fixed in a timely and satisfactory manner. It's hard to evaluate value vs. price without having the same problem fixed at other places and comparing.Overall, I give the shop a better than average grade.

by - Verified Customer November 21, 2016

Met the owner, everyone was friendly and they got my tires changed and rotated quickly.

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by - Verified Customer November 14, 2016

Ken and family are quality and value focused. We have a 14 year relationship with Auto Sense spanning 5 cars.

by - Verified Customer November 10, 2016

Honest, friendly, job was well done and I am happy with them.

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by - Verified Customer November 01, 2016

I was very well satisfied.

by - Verified Customer October 30, 2016

They were honest, quick, fair, and got it done.

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by - Verified Customer October 30, 2016

Very courteous, professional, and most importantly quick.

by - Verified Customer October 23, 2016

Great.

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by - Verified Customer October 13, 2016

Simple fix to mount tires.

by - Verified Customer October 12, 2016

My experience with this shop was excellent.

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by - Verified Customer October 12, 2016

Owner would not honor a coupon he mailed out.

by - Verified Customer September 28, 2016

Front brakes vibrated when braking. Rotors were turned to correct, which it did, but less than a 1000 miles I heard a grinding noise. Pulled the front wheels found inner pads on the one side was rubbing metal and the other side was a fraction of an inch away. Had to buy new rotors and of course new pads. Felt like I got ripped off, I surely would have new pads if suggested at the same time rotors were done. Brakes being that bad the truck was unsafe to drive.

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by - Verified Customer September 20, 2016

The employees were friendly and helpful when I was there twice this week for air in two different tires.

by - Verified Customer September 19, 2016

The are courteous, polite, competent and caring.

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by - Verified Customer August 22, 2016

Great people, they helped me out on the price of repair, and check to see if anything else was wrong besides what I came in for.

by - Verified Customer August 17, 2016

Great experience.

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by - Verified Customer August 10, 2016

Great.

by - Verified Customer August 07, 2016

It is always easy dealing with you guys and it is close to my apartment, so that is great. I did notice my car was over filled with oil the last two times. It takes a partial quart and I think the whole quart was added. It appears my valve gasket is leaking now.

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by - Verified Customer July 31, 2016

Great shop. Excellent work.

by - Verified Customer July 26, 2016

Wonderful shop with excellent customer service. Easy to work with!

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

Auto Sense was established in 1989 and has been providing the community Millersville and the surrounding area with quality automotive repair ever since. This RepairPal Certified shop features an experienced and well-trained team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog and safety inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “honest”, “friendly”, “helpful”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Auto Sense

Asset 71
HIGH QUALITY REPAIRS
Your auto repair done right, only the work you need with no add ons.
Asset 72
TRANSPARENT PRICING
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Asset 73
GUARANTEED REPAIRS
Rest easy knowing you're covered by our RepairPal Nationwide Warranty.