Auto-Lab 5 Mile Rd Complete Car Care Center

✓ RepairPal Certified
36251 5 Mile Rd
Livonia, MI 48154
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8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 2:00pm
8:00am to 6:00pm
Call now:
(734) 244-8137

Auto Repair Experience

  • James (Jim) Paffhausen, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 47 Years of Car Repair Experience


Auto-Lab was established in 2002 by Jim Paffhausen. Our team found this to be a well rounded shop that values ongoing training. The service advisers and managers have attended some of the industries best shop management classes. This shop has a team of 3 experienced technicians who attend regular training to keep up to date on the last advancements in automotive technology. Jim has made the investments in some of the leading automotive tools and computer diagnostic equipment to ensure that your vehicle is professionally repaired. All work is backed by a 12 month/12,000 mile warranty. For your convenience they offer shuttle service, loaner vehicles, early bird drop off, and wireless internet on site. They will also guarantee quick and honest service with a 33-point inspection.


Auto Repair Experience

  • James (Jim) Paffhausen, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 47 Years of Car Repair Experience


  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass


  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

We can promise you the best service available because we employ ASE certified technicians who utilize state-of-the-art computerized diagnostic equipment to manage the technical demands of your vehicle. We provide an information system with detailed data regarding your vehicle. We guarantee quick and honest service with a 33-point inspection.
We challenge you to find better service with a better warranty. You just won't find the combination of quality, professional technicians and state-of-the-art technology at any other vehicle service center.


Overall Rating

39 Verified Reviews

Customer Reviews

Verified CustomerJune 05, 2015

I like the price and then getting the vehicle done so fast.

Verified CustomerJune 04, 2015

They are very professional and they didn't harass me about getting other things done to my car other than what I was already there for.

June 04, 2015

The service was wonderful. The technicians did it quickly. I am absolutely satisfied.

Verified CustomerJune 03, 2015

They do a great job.

Verified CustomerJune 03, 2015

They're nice and friendly but there was a little confusion. I signed for 53 dollars and it was 63 dollars. I don't know if there was an error with it or something. I should have addressed it so it was on me. The paperwork that talked about different prices was off but it wasn't that big of a deal.

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Verified CustomerMay 30, 2015

I was satisfied but it's like the oil change light went on for the first time since I've owned for car. I think it is set for 6000 miles. I only put on 2000 and then 3000 I get it done. I don't know why it went on.

Verified CustomerMay 30, 2015

The three times we took it in, we had to take it back because it wasn't done right. The quality was low and we had to test drive to make sure it was fixed.

May 26, 2015

When I took it there I don't think it was done right. I'm hearing noises in my car.

May 25, 2015

I always take my truck there. I've got nothing but good service there.

Verified CustomerMay 22, 2015

They do a real good service on my car. They are real nice and polite people. I liked the service. The price was reasonable on the repairs.

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May 22, 2015

They're polite and quite helpful. They do a good job. I had a puncture on my tire so I can't say anymore than that because of my car knowledge.

May 21, 2015

They were friendly and did good service.

Verified CustomerMay 20, 2015

You go there for a service, they provide a service. They provided what I was looking for.

May 18, 2015

They didn't have everything I needed.

Verified CustomerMay 17, 2015

They have friendly service and a comfortable waiting area.

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Verified CustomerMay 15, 2015

I could get it cheaper somewhere else.

Verified CustomerMay 08, 2015

They were fast, efficient. They told me what I needed to do. Good place to go.

Verified CustomerMay 08, 2015

The service was good, the salesperson was courteous and knowledgeable. That's really the main thing.They called me for the follow up about the information about what was wrong with it.

Verified CustomerApril 30, 2015

They gave a discount for my work. Service was fine. It's walking distance from my work. Location is good.

Verified CustomerApril 23, 2015

I had service done there and it was done correctly and on time the first time.

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Verified CustomerAugust 29, 2014

They were very nice to me but they didn't keep me informed on when my car would be finished.

Verified CustomerAugust 27, 2014

They were very nice and professional with me and I really appreciated it.

Verified CustomerAugust 22, 2014

I think they provided good services and the prices were fair.

August 12, 2014

They did the work quickly, all they did was rotate my tires.

July 31, 2014

They were very helpful and had good service, they told me that they weren't able to get my car done in time so they arranged for a rental car.

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Verified CustomerJuly 28, 2014

Quick service and the documentation was clear and helpful.

Verified CustomerJuly 25, 2014

They did good service, I was having issues with my front end and they changed my oil.

Verified CustomerJuly 24, 2014

Everything turned out perfect and I am satisfied with all of the work they did, I don't have a single complaint, and Bob the manager was really good. They took care of everything for me.

July 23, 2014

I thought they were courteous, they were friendly & efficient, they got the work done in a timely fashion.

Verified CustomerJuly 18, 2014

They squeezed me in, they were prompt and got the work done quickly. The price was higher than other shops but they were actually able to fit me in.

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Verified CustomerJuly 15, 2014

They were quick, they got the work done. I needed help with a ride so they helped me with that, and they did everything they needed to do.

Verified CustomerJuly 07, 2014

I go to them all the time they are really nice to me and they do a good job on my car.

Verified CustomerJune 28, 2014

I feel that they charged too much for the work they did, I also needed more work done and they tried charging me for a diagnostic.

Verified CustomerJune 27, 2014

They did a good job, they got me in and repaired what I needed them to at a decent price.

June 17, 2014

I ended up taking my car to someone else to get my car fixed, and they told me that I got taken for my money for the work they did.

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Verified CustomerJune 04, 2014

I have used them for a few months now and they have done a good job fixing my vehicles.

Verified CustomerMay 31, 2014

The service was excellent, the price was reasonable and they were very fast and efficient.

Verified CustomerMay 27, 2014

Their service was good, they were prompt in getting the work done. The work was completed quickly.

May 07, 2014

I thought the service was very good. They did what they said they were going to do.

January 11, 2015

I'm a Nurse at St. Mary's Mercy Hospital have taken two cars here and they where Great. Keep me posted along the repair process and did everything we discussed at the price quoted. Also gave me a FREE Loaner car to use. Thank-you! Highly Recommended!!

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September 16, 2014

Hello, Great Job Auto-lab 5 Mile Road. Love the FREE loaner car and car is running awesome! I would highly recommend these guys. Thanks again.

Reply from Auto-Lab 5 Mile Rd Complete Car Care Center – Auto Lab 5 Mile RoadSeptember 16, 2014

Thank you TMJ for the kind words, we want to work hard to keep earning your business. Take-care, Jim

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