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Auto-Lab 5 Mile Complete Car Care

(734) 244-8137
39 Verified Reviews
jim@autolablivonia.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

36251 5 Mile Rd
Livonia, MI 48154 USA

AUTO REPAIR EXPERIENCE

  • James (Jim) Paffhausen, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 47 Years of Car Repair Experience

Auto-Lab 5 Mile Complete Car Care Reviews

OVERALL RATING

39 Verified Reviews
5 stars
(22)
4 stars
(9)
3 stars
(2)
2 stars
(6)
1 star
(0)
by - Verified Customer August 04, 2015

They were fast, efficient. They told me what I needed to do. Good place to go.

by - Verified Customer August 04, 2015

The service was good, the salesperson was courteous and knowledgeable. That's really the main thing.They called me for the follow up about the information about what was wrong with it.

by - Verified Customer May 05, 2015

I like the price and then getting the vehicle done so fast.

by - Verified Customer April 05, 2015

They are very professional and they didn't harass me about getting other things done to my car other than what I was already there for.

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by April 05, 2015

The service was wonderful. The technicians did it quickly. I am absolutely satisfied.

by - Verified Customer March 05, 2015

They do a great job.

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by - Verified Customer March 05, 2015

They're nice and friendly but there was a little confusion. I signed for 53 dollars and it was 63 dollars. I don't know if there was an error with it or something. I should have addressed it so it was on me. The paperwork that talked about different prices was off but it wasn't that big of a deal.

by December 07, 2014

They did the work quickly, all they did was rotate my tires.

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by - Verified Customer July 06, 2014

I go to them all the time they are really nice to me and they do a good job on my car.

by July 04, 2014

I thought the service was very good. They did what they said they were going to do.

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by - Verified Customer April 05, 2014

I have used them for a few months now and they have done a good job fixing my vehicles.

by - Verified Customer

I could get it cheaper somewhere else.

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by

When I took it there I don't think it was done right. I'm hearing noises in my car.

by - Verified Customer

I had service done there and it was done correctly and on time the first time.

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by - Verified Customer

You go there for a service, they provide a service. They provided what I was looking for.

by

I always take my truck there. I've got nothing but good service there.

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by

They didn't have everything I needed.

by - Verified Customer

They do a real good service on my car. They are real nice and polite people. I liked the service. The price was reasonable on the repairs.

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by - Verified Customer

They gave a discount for my work. Service was fine. It's walking distance from my work. Location is good.

by - Verified Customer

I was satisfied but it's like the oil change light went on for the first time since I've owned for car. I think it is set for 6000 miles. I only put on 2000 and then 3000 I get it done. I don't know why it went on.

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by

They were friendly and did good service.

by - Verified Customer

The three times we took it in, we had to take it back because it wasn't done right. The quality was low and we had to test drive to make sure it was fixed.

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by

They're polite and quite helpful. They do a good job. I had a puncture on my tire so I can't say anymore than that because of my car knowledge.

by - Verified Customer

They have friendly service and a comfortable waiting area.

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by - Verified Customer

They did a good job, they got me in and repaired what I needed them to at a decent price.

by - Verified Customer

I think they provided good services and the prices were fair.

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by - Verified Customer

They were very nice to me but they didn't keep me informed on when my car would be finished.

by - Verified Customer

They squeezed me in, they were prompt and got the work done quickly. The price was higher than other shops but they were actually able to fit me in.

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by - Verified Customer

Quick service and the documentation was clear and helpful.

by

I thought they were courteous, they were friendly & efficient, they got the work done in a timely fashion.

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by - Verified Customer

They did good service, I was having issues with my front end and they changed my oil.

by - Verified Customer

Their service was good, they were prompt in getting the work done. The work was completed quickly.

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by - Verified Customer

I feel that they charged too much for the work they did, I also needed more work done and they tried charging me for a diagnostic.

by

They were very helpful and had good service, they told me that they weren't able to get my car done in time so they arranged for a rental car.

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by - Verified Customer

Everything turned out perfect and I am satisfied with all of the work they did, I don't have a single complaint, and Bob the manager was really good. They took care of everything for me.

by - Verified Customer

They were quick, they got the work done. I needed help with a ride so they helped me with that, and they did everything they needed to do.

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by - Verified Customer

The service was excellent, the price was reasonable and they were very fast and efficient.

by - Verified Customer

They were very nice and professional with me and I really appreciated it.

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by

I ended up taking my car to someone else to get my car fixed, and they told me that I got taken for my money for the work they did.


RepairPal Scorecard
93
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
98

Auto-Lab was established in 2002 by Jim Paffhausen. Our team found this to be a well rounded shop that values ongoing training. The service advisers and managers have attended some of the industries best shop management classes. This shop has a team of 3 experienced technicians who attend regular training to keep up to date on the last advancements in automotive technology. Jim has made the investments in some of the leading automotive tools and computer diagnostic equipment to ensure that your vehicle is professionally repaired. All work is backed by a 12 month/12,000 mile warranty. For your convenience they offer shuttle service, loaner vehicles, early bird drop off, and wireless internet on site. They will also guarantee quick and honest service with a 33-point inspection.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

We can promise you the best service available because we employ ASE certified technicians who utilize state-of-the-art computerized diagnostic equipment to manage the technical demands of your vehicle. We provide an information system with detailed data regarding your vehicle. We guarantee quick and honest service with a 33-point inspection.
We challenge you to find better service with a better warranty. You just won't find the combination of quality, professional technicians and state-of-the-art technology at any other vehicle service center.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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