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Auto-Lab 5 Mile Complete Car Care

(734) 244-8137
39 Verified Reviews
jim@autolablivonia.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

36251 5 Mile Rd
Livonia, MI 48154 USA

AUTO REPAIR EXPERIENCE

  • James (Jim) Paffhausen, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 47 Years of Car Repair Experience

Auto-Lab 5 Mile Complete Car Care Reviews

OVERALL RATING

39 Verified Reviews
5 stars
(22)
4 stars
(9)
3 stars
(2)
2 stars
(6)
1 star
(0)
by - Verified Customer June 04, 2015

I like the price and then getting the vehicle done so fast.

by - Verified Customer June 03, 2015

They are very professional and they didn't harass me about getting other things done to my car other than what I was already there for.

by June 03, 2015

The service was wonderful. The technicians did it quickly. I am absolutely satisfied.

by - Verified Customer June 02, 2015

They do a great job.

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by - Verified Customer June 02, 2015

They're nice and friendly but there was a little confusion. I signed for 53 dollars and it was 63 dollars. I don't know if there was an error with it or something. I should have addressed it so it was on me. The paperwork that talked about different prices was off but it wasn't that big of a deal.

by - Verified Customer May 29, 2015

I was satisfied but it's like the oil change light went on for the first time since I've owned for car. I think it is set for 6000 miles. I only put on 2000 and then 3000 I get it done. I don't know why it went on.

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by - Verified Customer May 29, 2015

The three times we took it in, we had to take it back because it wasn't done right. The quality was low and we had to test drive to make sure it was fixed.

by May 25, 2015

When I took it there I don't think it was done right. I'm hearing noises in my car.

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by May 24, 2015

I always take my truck there. I've got nothing but good service there.

by - Verified Customer May 21, 2015

They do a real good service on my car. They are real nice and polite people. I liked the service. The price was reasonable on the repairs.

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by May 21, 2015

They're polite and quite helpful. They do a good job. I had a puncture on my tire so I can't say anymore than that because of my car knowledge.

by May 20, 2015

They were friendly and did good service.

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by - Verified Customer May 19, 2015

You go there for a service, they provide a service. They provided what I was looking for.

by May 17, 2015

They didn't have everything I needed.

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by - Verified Customer May 16, 2015

They have friendly service and a comfortable waiting area.

by - Verified Customer May 14, 2015

I could get it cheaper somewhere else.

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by - Verified Customer May 07, 2015

They were fast, efficient. They told me what I needed to do. Good place to go.

by - Verified Customer May 07, 2015

The service was good, the salesperson was courteous and knowledgeable. That's really the main thing.They called me for the follow up about the information about what was wrong with it.

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by - Verified Customer April 29, 2015

They gave a discount for my work. Service was fine. It's walking distance from my work. Location is good.

by - Verified Customer April 22, 2015

I had service done there and it was done correctly and on time the first time.

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by - Verified Customer August 28, 2014

They were very nice to me but they didn't keep me informed on when my car would be finished.

by - Verified Customer August 26, 2014

They were very nice and professional with me and I really appreciated it.

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by - Verified Customer August 21, 2014

I think they provided good services and the prices were fair.

by August 11, 2014

They did the work quickly, all they did was rotate my tires.

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by July 30, 2014

They were very helpful and had good service, they told me that they weren't able to get my car done in time so they arranged for a rental car.

by - Verified Customer July 27, 2014

Quick service and the documentation was clear and helpful.

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by - Verified Customer July 24, 2014

They did good service, I was having issues with my front end and they changed my oil.

by - Verified Customer July 23, 2014

Everything turned out perfect and I am satisfied with all of the work they did, I don't have a single complaint, and Bob the manager was really good. They took care of everything for me.

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by July 22, 2014

I thought they were courteous, they were friendly & efficient, they got the work done in a timely fashion.

by - Verified Customer July 17, 2014

They squeezed me in, they were prompt and got the work done quickly. The price was higher than other shops but they were actually able to fit me in.

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by - Verified Customer July 14, 2014

They were quick, they got the work done. I needed help with a ride so they helped me with that, and they did everything they needed to do.

by - Verified Customer July 06, 2014

I go to them all the time they are really nice to me and they do a good job on my car.

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by - Verified Customer June 27, 2014

I feel that they charged too much for the work they did, I also needed more work done and they tried charging me for a diagnostic.

by - Verified Customer June 26, 2014

They did a good job, they got me in and repaired what I needed them to at a decent price.

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by June 16, 2014

I ended up taking my car to someone else to get my car fixed, and they told me that I got taken for my money for the work they did.

by - Verified Customer June 03, 2014

I have used them for a few months now and they have done a good job fixing my vehicles.

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by - Verified Customer May 30, 2014

The service was excellent, the price was reasonable and they were very fast and efficient.

by - Verified Customer May 26, 2014

Their service was good, they were prompt in getting the work done. The work was completed quickly.

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by May 06, 2014

I thought the service was very good. They did what they said they were going to do.


RepairPal Scorecard
93
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
98

Auto-Lab was established in 2002 by Jim Paffhausen. Our team found this to be a well rounded shop that values ongoing training. The service advisers and managers have attended some of the industries best shop management classes. This shop has a team of 3 experienced technicians who attend regular training to keep up to date on the last advancements in automotive technology. Jim has made the investments in some of the leading automotive tools and computer diagnostic equipment to ensure that your vehicle is professionally repaired. All work is backed by a 12 month/12,000 mile warranty. For your convenience they offer shuttle service, loaner vehicles, early bird drop off, and wireless internet on site. They will also guarantee quick and honest service with a 33-point inspection.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

We can promise you the best service available because we employ ASE certified technicians who utilize state-of-the-art computerized diagnostic equipment to manage the technical demands of your vehicle. We provide an information system with detailed data regarding your vehicle. We guarantee quick and honest service with a 33-point inspection.
We challenge you to find better service with a better warranty. You just won't find the combination of quality, professional technicians and state-of-the-art technology at any other vehicle service center.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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