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Auto Excel

(859) 667-1069
201 Verified Reviews
info@autoexcellexington.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

271 Gold Rush Rd
Suite A
Lexington, KY 40503 USA

AUTO REPAIR EXPERIENCE

  • Michael Barrett, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 23 Years of Car Repair Experience

Auto Excel Reviews

OVERALL RATING

201 Verified Reviews
5 stars
(144)
4 stars
(32)
3 stars
(8)
2 stars
(4)
1 star
(13)
by - Verified Customer August 07, 2017

Professional, courteous service with a clean, quiet waiting room. I am so pleased to have found this business.

by - Verified Customer July 31, 2017

Was offered repair work but Repairs were going to be too costly ...more economical to purchase new car . Paid accordingly for expert advice . Professional front end staff .

by - Verified Customer July 26, 2017

I am very satisfied with the work that was done on my car. Customer Care is very good, and I really like the shuttle service.

by - Verified Customer July 19, 2017

Good service and a quick repair

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by - Verified Customer July 19, 2017

Car was brought in to diagnose one specific issue and ended with a cost of ~$500 in labor. It included a complete inspection and list of things to 'fix' that I didn't ask for.

by - Verified Customer July 18, 2017

When my car was ready I had to have my wife pick up the car and enquire about some specific issues I had requested to be addressed. More specifically what I thought to be a heat shield rattle. They said it was all good but when she brought the car to me it was obvious that it wasn't looked at. While I was on the phone I asked for a price on a headlight ballast and I never received a 'call back' about that. Very frustrating since I specifically asked the rattle be looked at.

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by - Verified Customer July 16, 2017

Awesome and fast service. Very friendly staff.

by - Verified Customer July 16, 2017

I needed repairs while traveling and picked this shop from the internet. It seemed like the best available and it was. I very much appreciate the quality repairs and the professionalism of the staff.

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by - Verified Customer July 13, 2017

I received a mail flyer about the shop - so as usual I checked out the company on-line, saw good reviews so I decided to take a chance. It was well worth it. I will have my Mini Cooper serviced there, and when major repairs are needed I will be there as well. Good people, good service, good prices.

by - Verified Customer July 12, 2017

This is a true professional garage. I was well treated in every aspect and would certainly use them again. Awesome people to deal with. Honest and above board in every aspect. As I said, professional.

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by - Verified Customer July 11, 2017

Very satisfied with my repair.

by - Verified Customer July 06, 2017

Nice staff

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by - Verified Customer July 05, 2017

I always feel listened to and respected at Auto Excel...which, as a woman, does not happen usually at auto places. Thank you for a job well done, too.

by - Verified Customer June 25, 2017

It was my first time at Auto Excel. They treated me well and helped show me what my car needed with great explanation. They helped me prioritize what was needed and when. I felt very comfortable dealing with them and will be back for the next round of repairs.

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by - Verified Customer June 19, 2017

It was so nice to feel the shop was 100% honest. The pictures showing me what was going on with my car was what will keep me coming back.

by - Verified Customer June 11, 2017

Friendly employees and very knowledgeable about their work. Never disappointed!

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by - Verified Customer June 07, 2017

They are very trustworthy and honest. They have never pushed me to have work done that was not necessary. My only complaint is their waiting area is not for anyone needing to stay.

by - Verified Customer June 07, 2017

Phillip was very detailed and attentive. Took all the time I needed to answer questions and really explain what was needed to be done. Will be back and recommend to others.

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by - Verified Customer June 07, 2017

Top notch service!

by - Verified Customer June 01, 2017

I have dealt with Dallas most frequently and he is polite, friendly and informative. The others have been polite as well. I will continue to come to auto excel and recommend it to others!

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by - Verified Customer May 30, 2017

Phillip was great.

by - Verified Customer May 25, 2017

AS always treated well, Dallas does a great job ensuring everything is communicated to me.

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by - Verified Customer May 25, 2017

Very professional!

by - Verified Customer May 25, 2017

I have an excellent business and personal relationship with all the folks at Auto Excel I recommend them to all my friends.

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by - Verified Customer May 17, 2017

The repairman was informative, efficient and conscious of costs. The overall assessment of the cars status, the necessary repairs and the time required to complete the process were all done in a timely matter, and without sacrificing the quality of the work.

by - Verified Customer May 17, 2017

Very good!

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by - Verified Customer May 15, 2017

Nice clean shop and very professional.

by - Verified Customer May 14, 2017

I TRUST Auto Excel to take care of my Mini Cooper. I am an old woman who does INSANE things in my Mini and I need Auto Excel to give me that edge.

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by - Verified Customer May 14, 2017

Quick service. Kept updated about repairs and then around time.

by - Verified Customer May 11, 2017

Dallas and the Auto Technician that worked on my car went beyond the norm in every way for me. The thoughtful consideration from Dallas toward my comfort and convenience, as well as his follow through with effective, timely and clear communication, were such a welcome change from my experiences everywhere else. The Auto Technician went over my car thoroughly and not only repaired it but saved me a significant amount of money in labor by fixing other things that he noticed weren't up to par in the area of the vehicle where he was working. I will never take my vehicles anywhere else. It's a great feeling knowing I can take my vehicles somewhere that I know is looking out for me, is honest and does excellent work. My car now rides and handles better than it ever has....and it was accomplished in one visit.

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by - Verified Customer May 10, 2017

Kind, professional. Follow up thank you card.

by - Verified Customer May 08, 2017

I was treated very well and the work was done to my expectation.

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by - Verified Customer May 08, 2017

Love these guys. Courteous, respectful and polite. Seem to know their stuff. I highly recommend.

by - Verified Customer May 07, 2017

Always the best!

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by - Verified Customer April 27, 2017

My first time there and I will be returning in two weeks to have other repairs because I am extremely contented with the service there.

by - Verified Customer April 27, 2017

Very highly satisfied with Auto Excel.

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by - Verified Customer April 24, 2017

I had a very positive experience seeking repairs for my Saturn. Dallas provided a very thorough explanation of the repairs needed for my vehicle along with a reasonable explanation about the cost of repairs.

by - Verified Customer April 19, 2017

They are the best!

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by - Verified Customer April 18, 2017

Professional.

by - Verified Customer April 09, 2017

The best place I've been since being out of state. Great, honest people that didn't make me feel as though I were being ripped off. Unfortunate not to be a client year round.

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by - Verified Customer April 09, 2017

The entire staff is very professional. Phillip explains all service and lets you know what is needed and what can wait. The shop is very trustworthy. Won't let anyone else touch our vehicles.

by - Verified Customer April 09, 2017

Auto Excel has done excellent work in my experience with them, but they have proven to me that their prices are far too high. Their initial quote to me was absurd ($4500 for new ECM, spark plugs, and ignition coils). After half an hour of discussing options for my 165,000-mile vehicle, the best offer they could make was at half the originally quoted price, but they still insisted on charging $1500 for the plugs and coils. Only after I got a significantly lower quote from another mechanic did they drop their price by another 25% or so, still coming in higher than the other guy's quote.

They were not willing to explore lower-cost (and entirely adequate) options with me when I expressed my needs to them, but they became willing to do it to compete with another business. They do top of the line work, but they have lost my trust and my business.

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by - Verified Customer April 06, 2017

I was quite impressed by all aspects of my visit, from the staff to the nice clean offices and the comfortable waiting area, all my repairs were explained in full detail. Very nice people and place, Thank you.

by - Verified Customer April 04, 2017

I take my car to Auto Excel because they do such a professional job. Everyone in the shop seems highly qualified and they really treat me well. I would have no problem sending a friend to this repair shop.

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by - Verified Customer April 04, 2017

Had a great experience!

by - Verified Customer March 30, 2017

Very helpful.

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by - Verified Customer March 29, 2017

I had an issue with my suspensions making loud noises on bumps and had to be replaced, I also believed my brakes needed replacement which they did not after the initial assessment. My only issue is the initial diagnosis didn't catch the bushings that still seem rattle when I hit my brakes. This was mentioned before I picked up my car and I decided to have them done later due to cost. But, overall Dallas was very helpful and I'll definitely come back.

by - Verified Customer March 23, 2017

They were knowledgeable in all respects of the repair.

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by - Verified Customer March 23, 2017

Great high tech auto shop in Lexington, KY. The place I take my cars.

by - Verified Customer March 22, 2017

Love the text updates and easy communication.

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by - Verified Customer March 21, 2017

Charged me for extra work that didn't need to be done and tried to charge me over 800 dollars to replace one caliper and break that was already replaced and brand new felt very upset they charged me for a diagnostic test when all I asked was to fix my break freezing up that was all!!! 110 dollars plus tax...criminal to charge that much to me.

by - Verified Customer March 19, 2017

I have come to trust Auto Excel for their professionalism; their customer service, and their treatment of clients and customers.

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by - Verified Customer March 16, 2017

Easy experience.

by - Verified Customer March 15, 2017

Great place to have your vehicle serviced. Shop personnel are very knowledgeable and will explain in detail what needs to be performed. Would recommend very highly.

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by - Verified Customer March 12, 2017

Auto-Excel was amazing. They did a thorough job explaining what needed to be done and the car was ready when promised. Their customer service is spot on! Phillip Preston was wonderful to work with and made us feel at home. Mike was very welcoming and thoughtful. Thank you, Auto Excel for a job well done!

by - Verified Customer March 10, 2017

I am very pleased with Auto Excel's help in keeping my SUV in running shape. Phillip is very helpful, goes the extra mile to help me understand everything, and goes the extra mile to help me overall.

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by - Verified Customer March 07, 2017

Knowledgeable, courteous, no pressure sale whatsoever. I couldn't rate the cost because I have no idea of what labor and parts cost. Do I feel like I'm being taken advantaged of because I'm a woman? No. I trust those who own and run this business, to do what's best for me with my automobile.

by - Verified Customer March 06, 2017

They were great!

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by - Verified Customer March 05, 2017

Good experience. Wish that a portion to evaluate the car's current state would apply towards the repairs. Some of the suggestions were not needed but the Staff was pleasant and not pushy when we presented these notions to them. Overall good experience.

by - Verified Customer March 01, 2017

Great service!

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by - Verified Customer February 28, 2017

Awesome service!

by - Verified Customer February 28, 2017

The front counter guy is just pernicious and antagonistic so much that normal conversation is impossible. He does not identify himself on the phone, but expects you to do so. If you call him on it, he says the customer needs to, not him. Very odd. The owner is nice enough, but the entire feel there is that the front counter guy shapes the experience you have there and if he does not like you or you make him act professional, you will get a bad experience. I recently was told to go somewhere else since I called him on his lack of phone courtesy. After I utilized their road side assistance program and was en route to them, they caused a lot of unnecessary drama. I will never recommend them.

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by - Verified Customer February 26, 2017

Thank you for such a complete assessment of my car, and quickly obtaining parts and installing them! I will certainly return for future car needs to Auto Excel, everybody was WONDERFUL!

by - Verified Customer February 23, 2017

Awesome!!!

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by - Verified Customer February 23, 2017

The employees at Auto Excel are professional, courteous and experts at what they do.

by - Verified Customer February 21, 2017

Took truck in due to a vibration in the steering wheel, unfortunately, I had some major problems to fix. The staff explained everything, told me exactly how long it works take, then delivered right on time.

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by - Verified Customer February 16, 2017

I will be a returning!

by - Verified Customer February 16, 2017

These guys are true professionals and do things the right way!

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by - Verified Customer February 14, 2017

I was quoted different prices when I asked a breakdown of costs. Part of my cars engine cover was broken during the inspection.Your not getting my business ever. The owner was never around when I asked, that explains a lot.

by - Verified Customer February 14, 2017

I love the atmosphere and professionalism.

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by - Verified Customer February 14, 2017

Fast service and excellent repairs done right.

by - Verified Customer February 09, 2017

Given the fact that my family has had multiple mechanical problems, they were very understanding and considerate to our expense.

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by - Verified Customer February 08, 2017

Awesome group of friendly people.

by - Verified Customer February 02, 2017

Couldn't have been more professional and knowledgeable. I am very happy with Auto Excel. I have made 3 referrals because of the excellent service.

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by - Verified Customer February 01, 2017

The staff at Auto Excel were knowledgeable, professional, courteous, and honest. My experience with them was the best I have had with an automotive shop, they genuinely care. They operate their business different than other places and their process works. I highly recommend Auto Excel and will refer all my friends to them. Thank you.

by - Verified Customer January 31, 2017

I was treated with kindness and respect. The work was completed on time. The price was more than I hoped, but probably not any higher than other places I might have gone. My biggest complaint was having to take the vehicle back 2 days after I picked it up for leaking fittings, though it was fixed with an apology and the only cost to me was the half a day spent waiting on the repairs.

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by - Verified Customer January 26, 2017

I was very pleased with the great customer service!

by - Verified Customer January 25, 2017

I brought my car in and had it worked on. It was making the same noise. I called and said it was making the same noise. I brought it back and they said it needed 6,100. Worth of work and said were they fixed it it still was making the same noise. I could not drive it because it was a front axel. The guy with the beard, Dallas I think his name was, was rude and short with me. I did not want to deal with bring it back again so I went and bought another car.

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by - Verified Customer January 25, 2017

Great shop, would recommend to anyone. Great work and even better people!!!

by - Verified Customer January 23, 2017

Staff is always very courteous. Work is done right, and on time. I will continue to come to auto excel.

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by - Verified Customer January 23, 2017

Dallas was excellent and very helpful! I have already referred two people to Auto Excel! Hopefully they will check it out!

by - Verified Customer January 22, 2017

Very good experience!

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by - Verified Customer January 22, 2017

I couldn't be happier with the work done on my car at this shop. The waiting area was comfortable, the staff was attentive and considerate and the work was top notch! Everything was explained and future repairs were prioritized with my budget in mind. I have given all of my referral cards to friends looking for a reliable car repair place. I've asked the shop to send me more! Thanks, guys! See you for the next link in my budget-minded car repair chain!

by - Verified Customer January 19, 2017

Super professional service from start to finish keeping me informed the entire time with no hidden surprises. Finish in very timely manner. Extremely pleased.

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by - Verified Customer January 19, 2017

This was my first time using this shop. I will return and have already recommended them to others.

by - Verified Customer January 19, 2017

Car was not fixed. as soon as I drove down the road it shut down again and was told it was fixed. Demanded a refund for a software charge and not fixing. not coming back.

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by - Verified Customer January 17, 2017

They were reasonable, did a good job on my truck.

by - Verified Customer January 15, 2017

Will get car serviced there in the future.

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by - Verified Customer January 12, 2017

Great experienced staff and outstanding service.

by - Verified Customer January 11, 2017

The customer service is outstanding. The repairs I've needed have been done with efficiency and thoroughness. I have and would recommend this shop to everyone I know.

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by - Verified Customer January 05, 2017

Auto Excel is incredible shop!! They went so far above and beyond what another shop would do I didn't even know what to say. I will never go to another shop.

by - Verified Customer January 05, 2017

Overall the experience was good. The repair that needed to be done was an expensive repair. We appreciate that your shop could handle the repair. However there were to many add ons and your inspection although thorough all the items found wrong didn't really need be done.
I ended up taking my car to my mechanic with your inspection and the only thing they thought really need to be done was the front breaks, which we had them do. The other things that you said need to be done can wait. As a first time customer everything you wanted to do was overwhelming.

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by - Verified Customer January 05, 2017

There were numerous items on my car needing fixing and one was the heater. I wanted to postpone it due to expenses. I felt pressured to get it fixed immediately and it still isn't fixed correctly; five months later, and about three extra visits.

by - Verified Customer January 03, 2017

Good job!

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by - Verified Customer January 02, 2017

Very good and prompt!

by - Verified Customer December 29, 2016

Great experience!!! This shop is truly amazing!

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by - Verified Customer December 27, 2016

Excellent shop.

by - Verified Customer December 27, 2016

Excellent, professional and thorough.

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by - Verified Customer December 26, 2016

Even though car was not ready when initially expected to be, Auto Excel went out of it's way to make sure there was no inconvenience on my end!

by - Verified Customer December 26, 2016

We brought my BMW x3 in because there was a 'popping' noise in the front end. Auto Excel fixed the problem and also gave our vehicle an over all assessment. They did find some issues, some we knew about and some we didn't. Dallas was great to work with. I waited while they worked on my vehicle and I must say that the waiting room was very clean and decorated very tasteful. Dallas kept me informed the whole time I was there. I really like that they also emailed our inspection sheet to us. Thank you Auto Excel for the great service to my vehicle and for the exceptional customer service. We will not hesitate to use Auto Excel for our needs and will highly recommend them to anyone!

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by - Verified Customer December 26, 2016

We have taken the car on two road trips since the repair and it's run flawlessly. Great service all the way around.

by - Verified Customer December 22, 2016

A little on the expensive side, but the team ensured I knew the extent of the operating condition of my vehicle.

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by - Verified Customer December 21, 2016

Friendly and knowledgeable staff. Clean facility. Explained all work performed and any recommended maintenance or repair was presented but never pushed. I highly recommend.

by - Verified Customer December 20, 2016

The guys have always done good quality work

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by - Verified Customer December 18, 2016

I trust the care and upkeep of my Mini to these guys. They are always clear, helpful, and on point with necessary maintenance and repair. My car needs new tires, and they took the time to go over options and provide estimates. These are my go-to guys for my car care.

by - Verified Customer December 12, 2016

Though expensive we trust the advice given to us by Dallas. He takes good care of us and the car.

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by - Verified Customer December 12, 2016

Recommended by a trusted friend, I took my 2014 Jeep in for an oil change. I had bought it in August but had not had an inspection. Auto Excel found multiple problems, worked with me to prioritize, and financed what they could. When a part proved defective, they replaced it at no charge a week later. Great service, nice waiting room, thoughtful management.

by - Verified Customer December 12, 2016

Dallas was very friendly and helpful. Auto Excel is very knowledgeable, honest and trustworthy.

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by - Verified Customer December 12, 2016

Very satisfied!

by - Verified Customer December 08, 2016

Great experience all around, as usual.

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by - Verified Customer December 08, 2016

very good!

by - Verified Customer December 08, 2016

I had a great experience. I have an import an it's hard to find a repair shop willing to work on it AND know what they are doing. Auto excel is MY repair shop from now on.

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by - Verified Customer December 06, 2016

This is a family owned business who give excellent service and are hard working honest people. I highly recommend them and have been with for over 5 years.

by - Verified Customer December 05, 2016

Overall very satisfied!

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by - Verified Customer December 01, 2016

Always a great experience!

by - Verified Customer November 29, 2016

Modern polite quality work.

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by - Verified Customer November 27, 2016

Employees were both cordial and professional.

by - Verified Customer November 21, 2016

Both the customer service and specific repair service I received were great.

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by - Verified Customer November 17, 2016

Professional staff!

by - Verified Customer November 16, 2016

I have trusted Auto Excel with the care and performance of my vehicles for several years now. They are honest people who do super professional work. I refer to people to them as much as possible. It's hard to find honest people who do high quality work.

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by - Verified Customer November 16, 2016

Phillip and my mechanic and everyone at Auto Excel are fabulous.

by - Verified Customer November 03, 2016

The 4runner works great. I'm not having anymore electrical issues.

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by - Verified Customer November 02, 2016

Dallas has been nothing but helpful each and every time that I have called him or dealt with him in person. Great guy and company.

by - Verified Customer October 31, 2016

Felt pressured to have expensive, unnecessary, repairs done.

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by - Verified Customer October 31, 2016

Great service and I will be back!

by - Verified Customer September 08, 2016

Good communication and kept me up to date on needed service items.

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by - Verified Customer September 06, 2016

Excellent service as usual!

by August 31, 2016

Excellent service. Family/friends atmosphere. Customer service is a priority and it is obvious. Repairs were professionally completed and explained.

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by - Verified Customer August 31, 2016

They take great care of me.

by - Verified Customer August 29, 2016

Excellent service!!

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by - Verified Customer August 26, 2016

Excellent.

by - Verified Customer August 26, 2016

Auto Excel has provided me with excellent service on 5 different vehicles over the past 5 years (and they've also diagnosed 3 other vehicles that I did not purchase, based upon their diagnosis). I'm continually impressed with their expertise across a wide range of makes, including Mercedes, Jaguar, Lexus, Nissan, Toyota, and Ford. I recommend them to all family, friends, and coworkers.

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by - Verified Customer August 26, 2016

Very professional, did not try to take advantage in a stressful time. Offered a shuttle service to take you anywhere you wanted to go. Very nice crew. Will recommend to others for sure.

by - Verified Customer August 22, 2016

Very satisfied!

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by - Verified Customer August 16, 2016

Helpful, knowledgeable, friendly.

by - Verified Customer August 16, 2016

Great shop, very knowledgeable staff, excellent work. Really like that they have a warranty on their work and extra bonus of road side assistance. I do think their job rates are a little high, but sometimes peace of mind is worth it.

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by - Verified Customer August 11, 2016

This was my second experience, and I was once again very impressed with everyone. These are the words that come to mind: honesty, integrity, professionalism and just hometown friendly. They went out of their way to make the experience as comfortable as possible, even taking me to and picking me up from the mall.

by - Verified Customer August 10, 2016

Courteous service, explained everything to me, did a great job.

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by - Verified Customer August 04, 2016

Honest, professional, competent, great customer service.

by - Verified Customer August 01, 2016

Generally speaking, the work they've done for me has been well-done. But, one of the things that brought me in this last time was the fact that the wheel weights had fallen off on the front end. Auto Excel put on those wheel weights, but apparently the area hadn't been cleaned properly in advance, so the adhesive didn't stick. This is not the first time that they have missed a detail like that (forgetting to put on a clip, glueing something in place that didn't stay in place, etc.) To their credit, they did not charge me for the repair of the wheel weights and have always made good when a detail like that has gone awry.

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by - Verified Customer July 28, 2016

Very good service and all work done was completely explained and also what was needed to be done first.

by - Verified Customer July 27, 2016

Great customer service.

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by - Verified Customer July 27, 2016

Great experience. They contacted the rental car company for me. Got the work done in a timely fashion.

by - Verified Customer July 27, 2016

Very pleasant experience at Auto Excel.

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by - Verified Customer July 26, 2016

Excellent customer service and friendly staff.

by - Verified Customer July 22, 2016

Very thorough, professional and friendly.

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by - Verified Customer July 20, 2016

Honest and transparent

by - Verified Customer July 19, 2016

Poor - did not complete tasks requested

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by - Verified Customer July 14, 2016

Awesome experience.

by - Verified Customer July 13, 2016

Excellent

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by - Verified Customer July 11, 2016

Excellent customer service (Phillip Preston) and quality work.

by July 11, 2016

Good

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by - Verified Customer April 14, 2016

Priced to high. Went in for a simple estimate and they charged me $128 for stuff I never asked for.

by - Verified Customer April 11, 2016

The staff was very friendly and helpful in the process. It was clear they wanted to help me with my car and not just making money.

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by April 08, 2016

They keep you informed about repairs and try to keep services reasonably priced.

by - Verified Customer April 08, 2016

It was very good high quality people but the prices were higher than other local mechanic shops for example: I needed new ball joints for my vehicle they were charging 1200 the place down the road would do it for 800. But other than that they were honest people and I can sense unhonest mechanics these guys were honest and straightforward.

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by - Verified Customer April 06, 2016

Extremely informative on the overall status of the truck.

by - Verified Customer April 06, 2016

As always, getting a MINI cooper worked on is pricey. however, the work was spot on. Have had no problems with the car, its been around 2 weeks. The vehicle will be used for travel this May to Colorado. Its a 1200 mile trek one way and feel quite confident that the work requested was necessary and will ensure the safe travel to and from Colorado. Keep up the great work and we will definitely be back.....

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by - Verified Customer April 06, 2016

Great mechanics and advisers, excellent customer service.

by - Verified Customer April 06, 2016

Friendly and knowledgeable techs. Fast service and the price was right!

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by - Verified Customer April 05, 2016

I made a quick stop for them to check what appeared to be grease on all four wheels. Turned to not be a issue. The staff was very honest and helpful.

by - Verified Customer April 01, 2016

The staff are very personable and take the time to explain everything in detail. I love that they take pictures of any issues with your vehicle so you can see EXACTLY what they're talking about.

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by - Verified Customer March 24, 2016

Nice guys, quick service.

by - Verified Customer March 23, 2016

Good, fast service.

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by - Verified Customer March 23, 2016

Very good service. The people here are very professional.

by - Verified Customer March 21, 2016

Good service, nice people.

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by - Verified Customer March 18, 2016

Great Service, kinda expensive but great service!

by - Verified Customer March 17, 2016

They are always extremely helpful.

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by - Verified Customer March 16, 2016

Every time I go into Auto Excel they are the nicest people you can imagine. The last time I went in there I got my shocks and struts replaced. They gave me a ride to work and picked me up after and I didn't have to wait around for them to do it. My 4 runner not only has a better ride but the stopping distances are incredible!

by - Verified Customer March 11, 2016

I have never experience better service than this from a stand alone shop. I was told, before visiting Auto Excel, to get my cars serviced at the dealership for the best service. I did experience good customer service at the dealership but Auto Excel takes it up a notch!

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by - Verified Customer March 11, 2016

Everyone that I spoke with was nice and very professional however I brought my car in because of an A/C issue. I was given an extensive evaluation and I couldn't afford to fix the A/C problem at that moment. I came to pick up my car and I was informed I owed a substantial diagnostic fee. I spoke with someone on the phone in length before I made the appt. and the fee wasn't mentioned. When I dropped off my car the fee was NEVER mentioned. I was told to fill out a contact form and sign a disclosure to work on the vehicle. It's my fault for not taking the time to read the entire document I signed but I was NEVER told of the diagnostic fee. I understand your time to look over the vehicle in detail deserves compensation. However had I known the fee I would have not gone thru with the diagnostic. I paid it, didn't make a big deal about it but I felt it wasn't handled the right way...

by - Verified Customer March 10, 2016

My last visit was my first visit. They got my van Thursday evening, started working on it late AM, probably around 10:30 or 11 AM. due to the complexity of the issue, it was not repaired and ready until 6:10 PM which means that the crew stayed and worked overtime to get the job done and have a happy customer. I was duly impressed with the 58 point check list applied to each vehicle. The staff was very professional and took adequate time to fully explain the mechanical issue, how it was repaired and other issue that may need attention in the near future. I have already recommended the Auto Excel shop to several of my friends. I feel that I received the best mechanical service available in the state of Kentucky.

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by - Verified Customer March 10, 2016

Oil was over filled and I had a lens on a mirror broken.

by - Verified Customer March 09, 2016

Always Great Service from everyone. Prices are a little on the high side for some repairs. Your last quote on my Highlander Brakes was over $200 more than Toyota for same service.

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by - Verified Customer March 03, 2016

Excellent work performed on my vehicle and outstanding customer service. Great people to do business with.

by - Verified Customer February 19, 2016

They are helpful and fast.

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by - Verified Customer February 15, 2016

Always fixed correctly the first time.

by - Verified Customer February 12, 2016

The quality of work is excellent. Dallas is very helpful in explaining the situation and making arrangements with me to bring my car to the shop based on urgency of the required repair and my availability.

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by - Verified Customer January 29, 2016

They did a terrific job performing the repair that my Mini needed quickly and efficiently.

by - Verified Customer January 27, 2016

Great people, great customer service. I am a customer for life.

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by - Verified Customer January 26, 2016

Very fast, thorough, and polite.

by January 21, 2016

They have become to expensive.

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by - Verified Customer January 13, 2016

They are good.

by - Verified Customer January 08, 2016

Everyone is very friendly. I liked how they didn't try to sell something I don't need at least for a while, because I would not have gone back if they did. They have a lot of good amenities while you wait.

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by - Verified Customer December 30, 2015

Always courteous and professional service.

by - Verified Customer December 24, 2015

The car still not fixed. I felt overcharged for oil change and repair, brought in coupon and didn't get credit for it.

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by - Verified Customer December 23, 2015

Great service at a fair price.

by - Verified Customer December 15, 2015

Prompt and reliable service, always - They give understandable advice as to what's needed now & what can wait for another time. They have fair prices.

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by - Verified Customer December 04, 2015

Very detailed or repairs.

by - Verified Customer December 01, 2015

The best automotive repair experience I've had. The people at Auto Excel are honest, professional, and stand behind their work. The 3 year/36,000 mile warranty is just a bonus. The only place that will touch my cars.

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by - Verified Customer November 30, 2015

Excellent.

by - Verified Customer November 25, 2015

Service took to long and was a lot more expensive than I thought.

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by - Verified Customer November 25, 2015

Excellent overall.

by - Verified Customer November 18, 2015

The staff are extremely friendly and give a positive, honest, and knowledgeable vibe. I felt comfortable and I felt that my car was in good hands. The also seemed very trustworthy.

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by - Verified Customer November 17, 2015

Very friendly and helpful people and they take the time to explain what needs to be fixed or replaced at the present time and what can wait until a later date.

by - Verified Customer November 16, 2015

Trustworthy very knowledgeably and willing to offer suggestions on the way to perform additional repairs.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
93

Auto Excel was established in 2010 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a well trained team led by an ASE certified Master Technician. Their state of the art tools and diagnostic equipment helps them perform repairs ranging from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “outstanding”, “professional”, "helpful", and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

AFFILIATIONS

  • TECH-NET
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Auto Excel

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