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Auto Clinic

(978) 248-7161
59 Verified Reviews
Billclinic@aol.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
12:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
8:00am to 12:00pm

ADDRESS

17 Nashua Rd
Pepperell, MA 01463 USA

AUTO REPAIR EXPERIENCE

  • William Murphy, Owner
  • Established 1988
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 78 Years of Car Repair Experience

Auto Clinic Reviews

OVERALL RATING

59 Verified Reviews
5 stars
(42)
4 stars
(13)
3 stars
(4)
2 stars
(0)
1 star
(0)
by - Verified Customer September 20, 2017

a bit expensive but the job is always done right

by - Verified Customer September 14, 2017

Easy to get appt. Fast repair.

by - Verified Customer August 31, 2017

AutoClinic is run by people with integrity and honesty. They do what they say, and communicate with you to explain and prioritize the work and to work within your budget. Car repairs are expensive, I guess that's just a fact of life, but at least when I drop it off at AutoClinic I know that my car will be repaired correctly the first time.

by - Verified Customer August 14, 2017

Consistent quality

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by - Verified Customer August 11, 2017

Pleased with my service.

by - Verified Customer August 02, 2017

Scott & Stephanie are always helpful & informative

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by - Verified Customer July 26, 2017

I'm very happy with all of the service performed on my cars

by - Verified Customer July 12, 2017

When leaving I was given a checklist of performed tasks. I knew ahead of time that my windshield wipers needed replacing, as one was split. On the checklist, the green section was checked indicating they were fine. They must not have checked the blades, because it was obvious they were in bad shape. Makes me wonder if other items were checked as green but not actually checked. Also ran out of washer fluid 2 days after-can't remember if that was on the checklist or not. They are very nice and accommodating, and I do like to support local business. They do make good on anything customers are not happy with. I just don't have 100% trust in them.

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by - Verified Customer June 25, 2017

Excellent service and reasonable charge. Fortunate to be a customer.

by - Verified Customer June 22, 2017

I am always extremely satisfied with the work completed at the Auto Clinic. However in this instance I did have issue. We had a nail in our tire that needed a patch. We were told we needed a new tire b/c the tire had been patched before. My husband then had to take 4 hours off work to come home drive my son to work and drive back to work. Once I was able to bring the car in for the new tire I was told a mistake had been made and the tire could be patched. I am not sure what happened and in the end the repair was made and has worked great. My issue is the inconvenience to my husband who was needlessly put in a bad place with work b/c of an error made by a junior tech.

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by - Verified Customer June 06, 2017

I have serviced two cars for 15 years at Auto Clinic. They have never failed me. Repairs are are completed correctly and in the time they promised. Plus when needed they have given me rides home and picked me up.

by - Verified Customer May 01, 2017

Good job guys!

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by - Verified Customer April 26, 2017

Told me the truth.

by - Verified Customer April 24, 2017

Professionalism at its best!

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by - Verified Customer April 17, 2017

It's always a pleasure dealing with Auto Clinic. You always know exactly what you are getting for your money.

by - Verified Customer April 10, 2017

Always good service.

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by - Verified Customer April 10, 2017

I was going to call today to check in because my brakes are making a noise and they weren't before the repair.

by - Verified Customer April 07, 2017

I have been a customer of Auto clinic for more than a decade, every car I have owned has been serviced by them, and similar things can be said of my parents vehicles. I trust the people and the work done by auto clinic and their price is certainly fair. Plain and Simple.

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by - Verified Customer April 06, 2017

always excellent service and quality.

by - Verified Customer March 30, 2017

I am very happy with the services I receive. I would never entrust my car to anyone else! I am so grateful such a quality shop is located in Pepperell.

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by - Verified Customer March 27, 2017

Always professional.
Repair work is excellent.
Worked on my car the very next day and had the work completed by the afternoon.
Very trustworthy.
I have used Auto Clinic for over 30 yrs with never an issue.

by - Verified Customer March 21, 2017

Always great.

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by - Verified Customer March 17, 2017

Great repair shop.

by - Verified Customer March 10, 2017

excellent.

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by - Verified Customer March 09, 2017

Service was good and fair.

by - Verified Customer March 09, 2017

Auto Clinic is the go to team.

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by - Verified Customer March 06, 2017

Service was excellent.

by - Verified Customer March 06, 2017

Very respectful and top self individuals.

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by - Verified Customer March 03, 2017

I am always happy with Auto Clinic, they are my preferred mechanic for all three of our vehicles.

by - Verified Customer February 23, 2017

Have been going there for years. Always had a great experience.

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by - Verified Customer February 13, 2017

AutoClinic was able to fix our vehicle without an appointment and even brought us home to wait. This is a great service that we truly appreciate. Auto Clinic is the greatest!

by - Verified Customer February 05, 2017

I just wanted some rust cleaned up so it wouldn't spread. That area looks like it never had problem now.

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by - Verified Customer January 31, 2017

I think that they treat their customers fairly.

by October 27, 2013

They are thorough and quick.

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by - Verified Customer September 12, 2013

They always go the extra mile and they offer great service, all the technicians are certified, and they set me up with a loaner car while my car was being serviced. They have very friendly and courteous service and they are very professional.

by - Verified Customer September 06, 2013

I'm very pleased with their work, they have been working on my vehicles for 15 years. They do all my work and I recommend them highly.

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by - Verified Customer September 04, 2013

Prompt service, they call you with any changes and give you the exact price.

by - Verified Customer September 03, 2013

Quality work; reliable and fair prices.

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by - Verified Customer August 29, 2013

They were very efficient and accessible. I was able to get in without a long advanced schedule.

by - Verified Customer August 28, 2013

Every time I take something down there they fix it right. I do not have to take it back.

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by - Verified Customer August 23, 2013

He is just a fair man. He never tries to scam you with doing work that is not needed. He tells it like it is. I trust the man. He provides excellent service.

by - Verified Customer August 23, 2013

They usually provide a reasonable estimate and do the work in a timely fashion.

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by - Verified Customer August 22, 2013

They did exactly what they said they would do. It cost what they said it would cost. The work was done extremely well.

by - Verified Customer August 22, 2013

They do good work and can be trusted.

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by - Verified Customer August 16, 2013

It was really good service. They are trustworthy and friendly.

by - Verified Customer August 16, 2013

They are prompt and efficient. They get the work done properly.

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by - Verified Customer August 15, 2013

They are always honest and up-front when they do any repairs, do not try to sell you something you don't actually need.

by - Verified Customer August 14, 2013

They are very courteous. They continued to ask if I had questions and I was pleased with that.

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by - Verified Customer August 09, 2013

They offer quality service and reasonable prices.

by - Verified Customer August 06, 2013

You found the cause of problem with my Buick's braking system.

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by - Verified Customer August 04, 2013

They do excellent work for a fair price

by - Verified Customer August 02, 2013

I have been a customer of Auto Clinic since Bill began his business... He has always presented the clinic and himself as an enterprise with the customer as the most important component of his business.. he has been fair, knowledgable and also provides a to and from ride service while your car is being serviced..

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by - Verified Customer August 01, 2013

Expert service at reasonable prices, and from a local business.

by - Verified Customer July 26, 2013

I have always been taken care of at the auto clinic, they are the best!

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
98
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
94

The Auto Clinic is a highly qualified automotive repair facility that has demonstrated a commitment to hiring experienced, ASE Certified professionals, and requiring they keep up with the latest technologies by continually attending the best automotive training available in their area. This RepairPal Certified shop is equipped with dealership level automotive tools and computer diagnostic equipment to ensure true OEM level service and repairs to your modern vehicle. Their work is backed by a 12-Month / 12,000-Mile Warranty. For your convenience they offer a customer shuttle service, rental vehicles, Saturday hours, early bird drop off, and a clean, comfortable waiting area with wireless Internet.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Early Bird Dropoff
  • Free Estimates
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco

MESSAGE FROM THE SHOP

Established in 1988 by William D. Murphy, the Auto Clinic has been a local and family owned business for over 25 years. Mr. Murphy, known to all the locals as “Bill”, has always had a passion for fixing cars and upholding honest and quality work. Bill first started as a one-bay, self-employed business located in Lomar Industrial Park in Pepperell, MA. A few years later, he moved to a three-bay facility on Rt.119 near the town line of Pepperell and Groton. In 1997, Bill contracted and built a five bay facility with double the office space, gazebo and waiting area located on Rt. 111 in Pepperell, where the company resides today.

Since the Auto Clinic opened it’s doors many years ago, the company has been dedicated to making sure your car troubles are as minimal as possible with amenities such as free shuttle service and 24 hour towing.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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