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Auto Centric

(616) 347-6770
52 Verified Reviews
tom@autocentricrepair.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

5355 Plainfield Ave. NE
Grand Rapids, MI 49525 USA

AUTO REPAIR EXPERIENCE

  • Tom & Deb Ham, Owners
  • Established 1978
  • 2 ASE Certified Auto Technicians
  • 55 Years of Car Repair Experience

Auto Centric Reviews

OVERALL RATING

52 Verified Reviews
5 stars
(36)
4 stars
(10)
3 stars
(4)
2 stars
(1)
1 star
(1)
by - Verified Customer September 24, 2017

I like the honest and professional interactions I have with the staff. They answer questions and offer advice without making you feel compelled to have optional maintenance items done.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thank you for the excellent feedback regarding your auto repair needs. We appreciate it and hope to continue to service your vehicles.

by - Verified Customer September 21, 2017

Customer service appears to be their number 1 priority. This is what makes or brakes an auto shop for me.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thank you for the kind comments. We try very hard to make our customers auto repair experience a positive one.

by - Verified Customer September 17, 2017

I was satisfied with everything.

Reply from Auto Centric – by Auto Centric November 13, 2017

We always appreciate feedback from our customers about their car repair experience. Thank you

by - Verified Customer September 14, 2017

Quality service, have always had all repairs performed on time and done properly. They never try to oversell services.

Reply from Auto Centric – by Auto Centric November 13, 2017

We strive very hard to provide quality service and appreciate your positive feedback. Thank you

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by - Verified Customer September 07, 2017

I used their special to have my oil changed, and a check of major systems done. I was given a report on what my Corolla needed for maintenance. I chose the level of windshield wiper blades, approved a brake cleaning, and a few other services, then borrowed their loaner car, as I had a few things to do that day, and did not want to wait in their well-appointed lounge area. I received a call when my car was done, I came back, paid my bill, was emailed my invoice of work recommended and done. Happy customer. They will show you parts, give explanations, give options, and only do what you need, want and approve of.

Reply from Auto Centric – by Auto Centric November 13, 2017

Your feedback on your recent car repair regarding your Toyota Corolla is very appreciated. We hope to continue to service your vehicle in the future. Thank you

by - Verified Customer September 02, 2017

Thorough, economical, professional, and forthright in all areas of workmanship.

Reply from Auto Centric – by Auto Centric November 13, 2017

We understand it takes time to provide feedback on a company and wanted to let you know that we appreciate it. Thank you

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by - Verified Customer August 19, 2017

I have regular maintenance done here.

Reply from Auto Centric – by Auto Centric November 13, 2017

Regular maintenance is so important to the life of your car. We appreciate that you trust us to keep your vehicle in great running condition.

by - Verified Customer August 11, 2017

Excellent as always.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thank you for the kind words about our auto repair shop. We really appreciate it.

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by - Verified Customer July 30, 2017

Good, friendly service.

Reply from Auto Centric – by Auto Centric November 13, 2017

Customer Service is our #1 priority and we are glad that you are a satisfied customer. Thank you for the nice feedback.

by - Verified Customer July 29, 2017

Auto Centric personnel have provided excellent service for me for over 15 years and the last time was in the same friendly, helpful and honest way as the first. The repairs were made in a timely fashion and a loaner car was provided for me.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thank you for the great feedback. 15 years wow! We hope to continue to provide the same level service for your car repair in your next 15 years!

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by - Verified Customer June 28, 2017

Reliable & affordable.

Reply from Auto Centric – by Auto Centric November 13, 2017

We always appreciate how we are doing. Thank you for the feedback on your car repairs and service.

by - Verified Customer June 27, 2017

I always appreciate how honest Auto Centric is with me. I always recommend you to friends and family.

Reply from Auto Centric – by Auto Centric November 13, 2017

Your feedback is greatly appreciated. We appreciate that you trust us to recommend Auto Centric to your friends and family for their car repair needs. Thank you

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by - Verified Customer June 25, 2017

Great prices, communication, and service throughout. Definitely recommended.

Reply from Auto Centric – by Auto Centric November 13, 2017

We are so glad that you chose Auto Centric for your car repairs and service. Thank you for the wonderful feedback.

by - Verified Customer June 14, 2017

Excellent service.

Reply from Auto Centric – by Auto Centric November 13, 2017

Customer Service is very important to everyone here at Auto Centric. Thank you for allowing us to service your vehicles.

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by - Verified Customer May 23, 2017

Auto Centric is always reliable, honest and does great work. Being a female I worry about being taken advantage of when it comes to auto repairs. This has never been a concern with Auto Centric.

Reply from Auto Centric – by Auto Centric November 13, 2017

Your feedback is very kind. Thank you for trusting us to work on your vehicle. We appreciate it.

by - Verified Customer May 16, 2017

Service and Communication were great, everyone was very professional and helpful.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thanks for the great review. We hope to continue to service your vehicle in the future.

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by - Verified Customer May 02, 2017

Ok.

Reply from Auto Centric – by Auto Centric November 13, 2017

Thank you for the review. We appreciate you taking the time to review Auto Centric.

by - Verified Customer June 07, 2015

The service is good; the prices seem fair and I feel that they have proved themselves over time. Professional facilities and people also add to the confidence of quality.

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by - Verified Customer June 02, 2015

The quote was accurate, the work was performed quickly and the office was clean and professional.

by - Verified Customer May 25, 2015

Service is prompt and I was given a loaner car.

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by - Verified Customer May 23, 2015

Quick attentive service.

by May 22, 2015

Great Service and they stand behind their work.

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by - Verified Customer May 20, 2015

Excellent service.

by - Verified Customer May 08, 2015

Work is done right. Price is right and all of the people working there are friendly.

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by - Verified Customer May 05, 2015

Good service.

by - Verified Customer May 01, 2015

Good Service.

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by - Verified Customer April 30, 2015

Great customer service, they always do a great job, and if there is a problem they make sure its taken care of.

by - Verified Customer April 29, 2015

Consistent and honest, good service.

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by - Verified Customer April 21, 2015

Great service, friendly and competent staff, but very high prices.

by - Verified Customer April 20, 2015

Reliable & honest.

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by - Verified Customer April 18, 2015

The staff is great to deal with.

by - Verified Customer April 13, 2015

Clean shop and clean techs. Good knowledge of work needed. Very nice service manager and time of completion.

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by - Verified Customer April 10, 2015

I've been going there for years--even after they moved several miles away. They do very good work and correct any of their very rare mistakes without a hassle. The same mechanics usually work on mine car, so I don't get some stupid run-around of redoing things. And, they have better records for my cars than my doctor has for my fat little body.

by April 06, 2015

I have been going there for years because they have always fixed my problems.

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by - Verified Customer March 25, 2015

Over priced when work was done.

by - Verified Customer March 17, 2015

I like this shop.

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by - Verified Customer March 15, 2015

I completely trust my car repairs there and they are always willing to get my car in ASAP.

by March 14, 2015

Good service.

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by - Verified Customer March 08, 2015

Trustworthy.

by - Verified Customer March 07, 2015

This shop tells the truth, does good work, and has fair prices.

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by - Verified Customer March 04, 2015

They've taken car of me for years, and are very thorough. They also are very knowledgeable & fair.

by - Verified Customer March 03, 2015

Great price and great service.

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by - Verified Customer March 02, 2015

Auto Centric is a fair company, they tell you if your vehicle is worth the repairs or not.

by - Verified Customer March 01, 2015

Outstanding service.

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by - Verified Customer February 28, 2015

Efficient service.

by - Verified Customer February 27, 2015

They fixed my air conditioning.

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by - Verified Customer February 25, 2015

Good service with a smile and good price.

by - Verified Customer February 08, 2015

Efficient, quick, nice.

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by - Verified Customer February 05, 2015

Customer service is not good.

3 verified customers did not leave comments but provided these ratings:
by Ethan, Candy
by Linda

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

Auto Centric is a family owned and operated business that has been proudly serving Grand Rapids and the surrounding area since 1978. This very experienced and well trained team has at their disposal the shop equipment we would expect to see at a RepairPal Certified shop. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "trustworthy", "reliable", "outstanding", "friendly", and "professional". A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • Bosch Service Network
  • WORLDPAC
  • iATN

MESSAGE FROM THE SHOP

-Honda Acura & Lexus Toyota Specialists
-All Makes Auto Repairs
-Serving: Rockford 49341, East Grand Rapids 49506, Forest Hills 49546, Belmont 49306, Ada 49301, Cascade, Grand Rapids 49505
-Rental cars, shuttle service, pick-up and delivery
-Bumper to bumper complete service
-AAA Approved Auto Repair
-Bosch Authorized Service
-Family owned since 1978
-ASE certified technicians
-Fixed right the first time
-We will beat or match all dealer coupons, specials and estimates
-24 hour towing 616-363-9500
-Open 5 days with 24 hour drop-off

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Auto Centric
I unhooked my passenger seat belt that was...
Headrest usually comes out, often has a release button on top of seat where rod goes in. Or, look in owners manual for how to remove it. Stop by and we can take a quick look.

Tom
Auto Centric
its rotting out
We'll be happy to get you an estimate. We need either the license plate number or VIN number to look up the correct parts. We also need to know exactly which parts of the system need to be replaced. If you are not sure, then please contact us to make an appointment for inspection. Thanks, Tom

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