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Al's Certified Auto Repairs, A.C.A.R.

(207) 747-3181
155 Verified Reviews
hondamd@acar.biz

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

316 State St
Augusta, ME 04330 USA

AUTO REPAIR EXPERIENCE

  • Alton Sutherland, Owner
  • Established 2001
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 63 Years of Car Repair Experience

Al's Certified Auto Repairs, A.C.A.R. Reviews

OVERALL RATING

155 Verified Reviews
5 stars
(84)
4 stars
(51)
3 stars
(11)
2 stars
(4)
1 star
(5)
by - Verified Customer November 07, 2017

This was my first time using Al's but it will not be the last, they treated me like a person, not a women. very helpful, needed a new auto repair place, and Al's will be my place.

by - Verified Customer November 06, 2017

Thanks!

by - Verified Customer November 01, 2017

I have always heard great things about your Garage. Before buying my current car I googled to see who in the area worked on German cars and your site came up. I will be back as needed. Nathaniel was a great help and very knowledgeable

by - Verified Customer November 01, 2017

I had a great experience with ACAR my repairs were completed right the first time for 99% of the work. The items that need to be looked at again are beyond the control of your staff, it is a great truck with high mileage. Overall I was very pleased. John and Nathan were awesome as was the mechanic who did the work. I would highly recommend your shop to others. God Bless you and your staff

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by - Verified Customer November 01, 2017

The shop staff explained the maintenance work that was to be done and answered all of my questions.

by - Verified Customer October 31, 2017

I am quite satisfied with Al's. That's why I keep coming back.

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by - Verified Customer October 26, 2017

Very personable

by - Verified Customer October 26, 2017

I was impressed with how thorough the check up was and the report that was emailed to me

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by - Verified Customer October 26, 2017

Very thorough check of Vehicle and provided lots of useful information.

by - Verified Customer October 10, 2017

Got what I needed quickly

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by - Verified Customer October 05, 2017

Great Service.... I feel that I have a Friend ... always ready and able to sort out the most difficult issues,,,,, Vintage Vanagons and Eurovans are turned away by many shops..but ACAR has saved my bacon many times !

by - Verified Customer October 05, 2017

Friendly and knowledgeable staff. Thank you!

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by - Verified Customer October 04, 2017

I m Very happy with the service on both my vw cars. They have a friendly and courteous staff who I found to be very respectful....and very knowledgeable technicians that got it done on the first try.

by - Verified Customer September 26, 2017

Came home without a working taillight bulb in the unit that was being fixed. Also the inspection was not flagged though it expired 3 months ago

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by - Verified Customer September 25, 2017

My brakes were good. AL told me about some things to get done when I come for my oil change.

by - Verified Customer September 21, 2017

Pleasant interactions and fairly straight-forward procedure. It was a little more expensive than some other places I have worked with.

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by - Verified Customer September 17, 2017

Those email reviews of state inspections are awesome. Everyone is friendly. Lax about having the state renewal emailed instead of in print. Lax about drop offs and pick up. I tell all my buddies to go to Al's. The major reason I bring my cars in is because I once brought my car in because it smelled like burning plastic. Al put it up on the lift, found I had a plastic bag melted to the exhaust and then did not charge me for what would have cost me 90$ to get looked at at the dealership.

by - Verified Customer September 17, 2017

Very Good Service

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by - Verified Customer September 14, 2017

Great work.

by - Verified Customer September 05, 2017

Great to have the diagnostic check done but there was no conversation of that being done or the cost of it.

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by - Verified Customer August 28, 2017

Got me in quickly.

by - Verified Customer August 27, 2017

Everything was explained to me with price.

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by - Verified Customer August 21, 2017

I had several things fixed for state inspection. They scheduled all of the work and got it done right.

by - Verified Customer August 09, 2017

I appreciated the time spent explaining the issue/repairs.

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by - Verified Customer August 09, 2017

I enjoyed the customer service, except that I heard it twice. Thank you. Some places don't even offer an explanation, just quickly run through it and ask for payment. Al was polite, introducing and explaining what the issues were and what they did to correct them

by - Verified Customer August 06, 2017

Would not recommend for service without an appointment....pricey(!)

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by - Verified Customer August 02, 2017

As always, service is thorough, professional, and done promptly. Work performed is fully explained and I'm alerted to needed future repairs that are noted by technicians. I'm a long time customer and like the fact that the lives of my 'seasoned' vehicles are being extended :-)

by - Verified Customer July 20, 2017

Great sales and service. Love Als Certified Auto Repair!!

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by - Verified Customer July 19, 2017

Always get me in when I need it and the work and professionalism are outstanding.

by - Verified Customer July 18, 2017

Great service

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by - Verified Customer July 13, 2017

Great service and great staff on the service desk, that's why I keep coming back.

by - Verified Customer July 13, 2017

Too expensive

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by - Verified Customer July 12, 2017

No issues

by - Verified Customer July 11, 2017

Professional, honest and great customer service.

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by - Verified Customer July 11, 2017

All good

by - Verified Customer July 10, 2017

Excellent service, clean and welcoming waiting room, even for children.

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by - Verified Customer July 09, 2017

I had a quote from another shop for close to $200 dollars more than ACAR. I even then couldn't afford the repairs until a month later, but they remembered me and honored the quote.

by - Verified Customer July 02, 2017

Al's always provides a great service. Attentive customer service, full explanation of work to be done and what is the cause or reason for it, and skilled technicians are just a few of the reasons I come back.

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by - Verified Customer June 20, 2017

The work was done in a timely manner and I didnt have to overpay to get it done. They were fantastic to deal with.

by - Verified Customer June 20, 2017

Thanks.

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by - Verified Customer June 13, 2017

I went in for a state inspection and a freon recharge. Everyone was very polite. Turned out that I needed a ball joint changed to pass inspection, and there were some leaky valves for my AC, so Al recommended I replace them. They offer a complimentary shuttle service, but I ended up having to wait nearly two hours for the driver to be able to take me home. He said the car would be ready at 1:30, but I didn't get a call until 3:30. The shuttle was prompt this time. I don't know much about pricing, but it seemed steep. Upon arriving home, I found that the driver's side door wouldn't lock. It had been damaged many years ago when I was in high school and didn't know better to call someone when I was locked out. The result was that it was kind of finicky when unlocking, but it always locked fine. But the metal piece that gets pushed back when you put the key in was completely gone, and it wouldn't lock at all. By this time the shop was closed so I decided to bring it back in the morning after my business trip. I drove to Brunswick the next morning, and it started to make a noise like something was dragging behind the vehicle. I made it back to Augusta and brought it in. Al was kind and went right out with me and fussed with the door and got it to lock. It now locks most of the time, but not every time, and you have to do it manually, not with the switch. As for the mysterious noise, I waited there for about two hours while they looked at it. I appreciated that they took it back right away, but it seemed like a long time to fix what it was: the pad and caliper were put on crooked and were rubbing against the wheel. It should have been done right the first time, especially with such a vital system like the brakes. I appreciated that Al didn't charge for the fix though. Overall, my experience was decent and I'd probably recommend them to others.

by - Verified Customer June 11, 2017

They always do a good job and check the car over. Like the drop-off, pick-up option.

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by - Verified Customer June 07, 2017

TRUSTED repair shop...and that means everything these days.

by - Verified Customer June 06, 2017

Very good

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by - Verified Customer June 04, 2017

service manager explained everything very well..

by - Verified Customer May 25, 2017

Al's is fantastic, and I always feel good dropping my car off there. I know next to nothing about cars, and they never make me feel stupid. They are kind, professional, and attentive. I recommend them to everyone I speak with.

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by - Verified Customer May 25, 2017

The Christmas gift card Al's sent me takes $25 off any service in each season, $100 for the year. Nice deal!

by - Verified Customer May 25, 2017

Very respectful and fair

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by - Verified Customer May 24, 2017

Al and Staff alwsys coureous, helpful and accomodating.

Will continue to support and recommend ACAR, as I have since meeting Al when he first opened shop as ACAR!

by - Verified Customer May 24, 2017

Everyone I came in contact with was wonderful - from the owner to the courtesy van driver!

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by - Verified Customer May 15, 2017

Extremely helpful staff. I appreciated the photos and report. Overall, a positive experience.

by - Verified Customer May 14, 2017

Everyone is always so kind, it makes me feel like I'm talking to a family member. I've recommended this place to a few people already, I won't go anywhere else.

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by - Verified Customer May 04, 2017

Al and his workers have alway done right by me great group.

by - Verified Customer May 03, 2017

The car was left on Friday morning and we heard nothing that day. Towards the end of day I called and nothing was done with the car. On Monday a simple oil change was done. We were without the vehicle for the weekend. Now the engine check light is on and the car is running badly.

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by - Verified Customer May 02, 2017

Al and the team do a great job!

by - Verified Customer April 30, 2017

Excellent, friendly, customer service who went above and beyond to make me and my young sons feel comfortable and content. I appreciated the complimentary bottle of water and clean bathrooms and fun kid area that kept them occupied for the duration of my vehicle's repairs. Thank you! I have already shared with friends and family my experiences and given my recommendation. Thank you!

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by - Verified Customer April 30, 2017

Excellent job. I drove 1200 mi. to SC with no issues. Friendly, helpful staff.

by - Verified Customer April 27, 2017

I always receive excellent service when I bring my vehicle to ACAR!

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by - Verified Customer April 25, 2017

Wheel bearing replaced.

by - Verified Customer April 24, 2017

As always top notch work.

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by - Verified Customer April 20, 2017

Al was able to squeeze me in with no appt and had my car done by the end if business. Very fair, informative and extremely friendly. Great job.

by - Verified Customer April 20, 2017

Always a good experience.

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by - Verified Customer April 19, 2017

Always great !!

by - Verified Customer April 12, 2017

Had the driver take me and pick me up at work. Repairs are done well, the car is happy. Al's is not a bargain but you get what you pay for.

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by - Verified Customer April 10, 2017

Best place for reliable, quality service. Al knows more about cars than anyone I've ever met.

by - Verified Customer April 09, 2017

Although it was only for a state inspection, the staff were courteous and helpful. Will return for future repairs.

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by - Verified Customer April 06, 2017

I'm grateful Al's was able to get me back up and running the same day, and for less than $150!

by - Verified Customer April 05, 2017

We had a major brake issue that we knew was going to costly and possibly require the vehicle to stay overnight. They gave us a discount on the repair and fixed it in half a day while we waited. They even dropped us off at Panera for lunch and came back to pick us up. Wow! Excellent service!

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by - Verified Customer April 05, 2017

Very thorough and professional.

by - Verified Customer April 03, 2017

Good, fair, honest work.

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by - Verified Customer March 29, 2017

As always the staff was very helpful and friendly. I have the greatest confidence in the technicians that work on my vehicle. Thank you!

by - Verified Customer March 29, 2017

Have always been very pleased and happy with work done. That's why I keep coming back.

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by - Verified Customer March 27, 2017

Love these guys!! Very trustworthy and excellent service.

by - Verified Customer March 27, 2017

I feel like I've finally found an honest car repair shop.

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by - Verified Customer March 27, 2017

First time customer. Very detailed review and status report. In-house incentive programs are welcoming. Impressed with follow-up reports and photos.

by - Verified Customer March 23, 2017

We are very happy with the work that was done at Al's and are happy we put our trust in this service shop.

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by - Verified Customer March 22, 2017

This was probably the best experience I've had with your shop. Work was done way before I expected. In the past I've had to call to see what was going on, this time it was immediate.

by - Verified Customer March 21, 2017

Great!

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by - Verified Customer March 20, 2017

The repairs were a lot more than anticipated but necessary to get the car back on the road.

by - Verified Customer March 20, 2017

Good service.

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by - Verified Customer March 16, 2017

The service manager was very attentive to us, charged us a fair amount for services rendered, and gave us excellent advice for future repairs of our vehicle.

by - Verified Customer March 16, 2017

Upon inspection of the issue, I asked about, ACAR gave me the specific condition they found with a prediction of the progression so that I could make an informed decision on when to replace. No pressure to do anything at the time.

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by - Verified Customer March 14, 2017

Everyone was courteous, and I was in and out in a timely fashion.

by - Verified Customer March 12, 2017

My experience couldn't have been more positive. Al's got me right in (on one of the worst snow storm days this year), quickly and accurately determined the reasons behind my rough running truck, provided a quote for repairs, and my truck was ready the next day for the quoted price. Very nice and professional people there too!

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by - Verified Customer March 12, 2017

This was a major repair and my first experience with ACAR but it won't be my last as this place amazed me. I didn't realize this level of service was available in the Augusta area. Great work Al and your employees!

by - Verified Customer March 01, 2017

Good service questioning why my tires squeaks now but at least the job is done.

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by - Verified Customer February 26, 2017

I cannot say enough about the great service and customer care I received from the whole team. The garage is 2 hours from my home but I am a customer for life. Thank you, Al!

by - Verified Customer February 26, 2017

Quick, accurate, timely, friendly, honest, efficient.

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by - Verified Customer February 23, 2017

Nice people.

by - Verified Customer February 23, 2017

I asked ACAR to look into an issue I was having. I was told it definitely was one thing. Work was performed. The issue was still there and was unrelated to the work that was performed.

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by - Verified Customer February 23, 2017

Al and his staff are very respectful and knowledgeable about my car brand. I appreciate their suggestions; I never feel pressured to have work done.

by - Verified Customer February 19, 2017

Does good work but pricey and always pushes the upsell from what you bring the vehicle in for the original work.

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by - Verified Customer February 15, 2017

Very good to me!

by - Verified Customer February 13, 2017

Excellent service and communication.

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by - Verified Customer February 13, 2017

Everything was done to my satisfaction.

by - Verified Customer February 09, 2017

I went in for an inspection and a flat tire repair.

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by - Verified Customer February 09, 2017

Good people, who care for the community.

by - Verified Customer February 09, 2017

This is a family operated vehicle repair business of the highest caliber. The techs are ASE certified, professional, clean and maintain a high degree of knowledge on the latest methods on numerous types of vehicles. A really good place to do business!

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by - Verified Customer February 07, 2017

As usual, Al's was clear about what was to be fixed, with a fair price and flexible hours. They even stayed late in a snowstorm to make sure I was all set.

by - Verified Customer February 05, 2017

I believe that just because I am a AAA member that this company quoting me a price of 600.00 for a repair of a drum and back breaks was very high and not fair.

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by - Verified Customer February 02, 2017

I had requested specific work to be done and some of it was, however, I was also told significant additional work needed to be done, which I'll admit by mileage it needed to be done, however, one of the main reasons I brought the car in in the first place did not get fixed and I'm pretty upset that it wasn't taken care of. It's drivable without the piece but I have a huge piece of my undercarriage in my trunk that should have been reattached to my vehicle while it was there and wasn't.

by - Verified Customer January 31, 2017

The staff is knowledgeable, repair options were given, repair performed meet expectations, courtesy call upon completion, update via email was helpfull. Overall very satisfied still.

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by - Verified Customer January 30, 2017

Great work at a fair price.

by - Verified Customer January 26, 2017

I feel very comfortable with Al's knowledge of hybrids and his fair pricing.

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by - Verified Customer January 25, 2017

They were really flexible despite my weird schedule so I never had to worry about making the time and distance work.

by - Verified Customer January 22, 2017

As always Al and the team did a great job thank you Al.

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by - Verified Customer January 19, 2017

The service at ACAR is always the best.

by - Verified Customer January 19, 2017

Al always treats me like I'm his only customer. I would recommend them to everybody.

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by August 19, 2015

They are courteous and always fixed it with no problems.

by - Verified Customer August 17, 2015

They are friendly and honest. They do good work.

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by - Verified Customer August 17, 2015

He is extremely patient, honest, and incredible. It was a good deal.

by - Verified Customer August 17, 2015

We had some issues in the past but he continues to do a great job at fixing all of our vehicles.

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by - Verified Customer August 16, 2015

I've been very happy with their services. They accommodate any special needs I may have.

by - Verified Customer August 13, 2015

Everything is done, explained, and they give you pictures of anything they find. They go over everything so you understand what is going on with your vehicle, which is more than I have ever had at any other garage.

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by - Verified Customer August 12, 2015

They gave me good service and he is a very nice guy.

by - Verified Customer August 09, 2015

There is always room for improvement for everybody. As a whole, I am pretty satisfied but everything costs so much.

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by August 05, 2015

They left my car really dirty, but they did a good job and were super-nice.

by August 02, 2015

They do good work, they communicate clearly, and I trust them.

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by - Verified Customer July 30, 2015

They are very accommodating and offer a triple A discount.

by - Verified Customer July 29, 2015

I recommend them to everyone. I know they do a good service with decent prices.

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by - Verified Customer July 27, 2015

They are friendly, fast, and they are a great dealership!

by - Verified Customer July 27, 2015

He is friendly, and knowledgeable about vehicles. He will get you scheduled in quickly.

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by - Verified Customer July 27, 2015

They seemed to do a decent job. I have no issues.

by June 13, 2013

We have been Using Al's for years and I feel especially as a woman I get the same service that a man would. One of the recent repairs I had they showed me what was wrong and why I needed the repair. I found it informative to see that.

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by June 12, 2013

They fit me in because they didn't have a spot available. I was having a bit of an emergency and they were good. They are just really helpful and know what they are doing.

by June 12, 2013

Honest and excellent service. I like them and have gone with them for seven or eight years.

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by June 10, 2013

Just prompt service and reasonable prices.

by June 10, 2013

They do everything right. They're perfect.

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by June 10, 2013

My company car got fixed over there and the service was good.

by June 09, 2013

I gave them specific instructions not to drive my car, and they did. They did a great job, but I will never recommend them or bring the car back to them.

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by June 06, 2013

They do good work down there, and don't like to overcharge. They think that if they aren't sure they won't just start looking around. They're thorough and the repairs are the right thing for your vehicle.

by June 06, 2013

Very satisfied with service...charges were fair

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by June 06, 2013

Accurate estimates, timely repairs & nice people

by June 03, 2013

I recommend them. And I had no real complaints or issues.

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by June 02, 2013

Al does awesome work. That pretty much sums it up. The staff does great work and he does great work. I've been going there for a long time, 12 years.

by May 30, 2013

ACAR is an amazing and professional place to bring you vehicle in for repairs

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by May 30, 2013

Employees are always nice and thorough, prices are fair, work is great

by May 29, 2013

Because they were very honest with me about the condition of my car. They told me what needed to be done and got it done. I wasn't crazy about the price, but I'm not sure it would have been different elsewhere. They were very honest with me.

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by May 29, 2013

Provided excellent service.

by May 28, 2013

I had an appointment and had to wait 45 minutes to get service.

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by May 28, 2013

Excellent service and reasonable cost.

by May 28, 2013

They are knowledgeable, friendly, and always gives a quote. They also tell you what is most important to do first.

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by May 28, 2013

Als had great service at an affordable price! I will be going back.

by May 27, 2013

They did good service on our vehicle. They were fast and had good service. Accommodating.

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by May 21, 2013

Experience

by May 19, 2013

EVERYONE WAS NICE AND EXPLAINED THINGS TO ME IN A WAY THAT WAS EASY TO UNDERSTAND.

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by April 23, 2013

The work was needed and done at the quoted figure, and quite timely.

8 verified customers did not leave comments but provided these ratings:
by James
by Naomi, Gordon, Kendra, Virginia, Chris
by Emily
by Kate

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
98

Al's Certified Auto Repair was established in 2001 by Alton E Sutherland Jr.. Alton has invested in his staff, providing them with good quality training, up to date tools, and advanced computer diagnostic equipment. They are able to tackle most problems on your late model computer controlled vehicle. this certified shop features 4 technicians, 2 are ASE Certified and combine for over 63 years of experience. This RepairPal Certified shop backs most repairs with a 3 year / 36,000 mile warranty, this is one of the best offered in the industry. The facility features a comfortable waiting area, wireless internet service, early bird drop off, and a shuttle service.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
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AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
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MESSAGE FROM THE SHOP

Al's Certified Auto Repair ( A.C.A.R.) was established in August of 2001 with the intent of supplying the very best service at a fair price. "Dealership Quality at Independent Prices" if you will. Our staff of ASE certified Technicians are required to remain current on all aspects of automotive repair and maintain their ASE credentials.
Our Personable staff of Service advisors understand your needs. They will listen to you and make sure the service you receive is not only what you requested but that you need it too. We will take the time to help you understand any repair need that your car may have. We truely believe that if you understand what is going and the consequences you are able to make an informed decision.
We look forward to helping you get the very best service......BECAUSE YOU DESERVE IT!!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Question Answered by Al's Certified Auto Repairs, A.C.A.R.
would the plastic part on the prevent it f...
It certainly could cause it not to start. If you have the end of the key hold on to the ignition key while turning the vehicle may start then. There is piece behind the key slot that picks up the key code and then allows the vehicle to start. If your hold the broken end in place it should read the key code. You can also have the key copied to a writable key blank as well. Then there is no need to reprogram the vehicle

Map
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