Close

Alonso's Auto Repair

(909) 328-6084
166 Verified Reviews
contact@alonsosautorepair.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
12:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
8:00am to 12:00pm

ADDRESS

1820 W 11th St
#E & F
Upland, CA 91786 USA

AUTO REPAIR EXPERIENCE

  • Brian Dupuis, Manager
  • Established 1998
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 68 Years of Car Repair Experience

Alonso's Auto Repair Reviews

OVERALL RATING

166 Verified Reviews
5 stars
(126)
4 stars
(33)
3 stars
(4)
2 stars
(2)
1 star
(1)
by - Verified Customer November 07, 2017

The technician assigned to my car did not properly put the parts back. My car failed to start in just one day. If I had not had my AAA, I would have had to spend money to tow it away. The owner fixed the problem, but we wasted time and my wife's schedule messed up. This may use unqualified or less professional technician to save money. I worry about coming back to this shop again. I wish they don't recommend to fix so many things. Maybe I should go to dealer shop even if I have to pay more for an item. At least I can trust them.

by - Verified Customer November 06, 2017

Very satisfied

by - Verified Customer November 05, 2017

So far, so good. They just changed stuff that I already knew I needed done. Only thing was when I got dropped off, k saw they left my car out in the front unattended, with the drivers window down, and the keys in the ignition.

by - Verified Customer November 02, 2017

Great customer service from the start. Services explained were straight and to the point. Did not feel pressured into additional services. Great first experience!

+ Show more reviews
by - Verified Customer October 31, 2017

They were kind and patient with me.expensive but got it done right.

by - Verified Customer October 30, 2017

excellent staff at the front desk

+ Show more reviews
by - Verified Customer October 27, 2017

Good repair and honest

by - Verified Customer October 19, 2017

Helen was amazing to work with. I can not say enough about the customer service. Thank you!!

+ Show more reviews
by - Verified Customer October 19, 2017

I didn t have my car repaired but I had a diagnostic and options for repair. Great feedback

by - Verified Customer October 18, 2017

Brought my car twice within a few weeks... some recommended services on second visit not captured the first time

+ Show more reviews
by - Verified Customer October 16, 2017

High quality work done at a fair price. Great service too!

by - Verified Customer October 16, 2017

It was as promised

+ Show more reviews
by - Verified Customer October 10, 2017

every one is always very friendly and professional

by - Verified Customer October 10, 2017

I've gone to Alonsos for years and they've always gone above and beyond to fix my car.

+ Show more reviews
by - Verified Customer October 02, 2017

great work as aways. thanks.

by - Verified Customer October 02, 2017

Always receive great customer service

+ Show more reviews
by - Verified Customer September 29, 2017

Got an engine swap an they finished before the time tbey said it would, also great people working in the office.

by - Verified Customer September 28, 2017

Excellent Job!

+ Show more reviews
by - Verified Customer September 28, 2017

Friendly and cordial staff with minimum wait time.

by - Verified Customer September 26, 2017

Friendly staff and quick turn-around. Great job!!

+ Show more reviews
by - Verified Customer September 20, 2017

Alonso has always been good to me and my family. Quality work and very timely. He s honest and only recommends what he truly feels would be of betterment to your vehicle. I ve never felt hustled or lied to.

by - Verified Customer September 10, 2017

Very professional shop.

+ Show more reviews
by - Verified Customer September 05, 2017

I have been going to this shop since we moved to the city of Upland 5 yrs. ago and the customer service that we have received every time has been excellent

by - Verified Customer August 31, 2017

Great Customer Service, Friendly staff & Quick Service

+ Show more reviews
by - Verified Customer August 27, 2017

I was bothered that I didn't get a phone call of what was wrong with my car the same day I dropped of my car. And this is with making a appointment on a Saturday like they require.

by - Verified Customer August 25, 2017

Excellent work and fast

+ Show more reviews
by - Verified Customer August 24, 2017

Thank you

by - Verified Customer August 20, 2017

Excellent.

+ Show more reviews
by - Verified Customer August 16, 2017

The front desk was polite, thoughtful, and clear in detail of work to be performed and done. They work on getting the best deals on quality replacement parts. I am very happy with the service performed.

by - Verified Customer August 14, 2017

I found the staff very friendly , thorough.

+ Show more reviews
by - Verified Customer August 14, 2017

This is my second time getting my oil changed by them. They are very close to my work and appt is not needed. They are very friendly and have my car ready on time. My car battery died about a week after I was there, so I wish they would have checked and told me about needing my battery replaced. My other mechanic would have caught that, but I'm not sure if that's something everyone else does.

by - Verified Customer August 14, 2017

Fantastic service had me back on the road in a day and Helen and Zuyen were very informative and knowledgeable!! Will refer all my friends here.

+ Show more reviews
by - Verified Customer August 10, 2017

Excellent service all around. So glad they were able to do the repairs on my truck.

by - Verified Customer August 10, 2017

Trustworthy Business. Highly Recommended.

+ Show more reviews
by - Verified Customer August 04, 2017

Super nice

by - Verified Customer August 04, 2017

Solid repair experience. Car running fine.

+ Show more reviews
by - Verified Customer August 02, 2017

They did a great job assessing my car and I feel confident it was the right answer, alleviating my problem.

by - Verified Customer July 31, 2017

Very professional shop, met my expectations.

+ Show more reviews
by - Verified Customer July 25, 2017

Alonso's Auto has been my repair shop for all my autos including my new cars for years! I couldn't think of going anywhere else!

by - Verified Customer July 24, 2017

When I left the shop after repairs were made, the car rolled back and forth whenever I hit the brakes, which did not happen until after it was worked on. I returned two days later, and while the problem was taken care of, they almost convinced me that my struts were worn out and needed to be replaced. A mechanic friend of mine looked at it, reminded me that struts were replaced 3-4 years ago and were not worn out. He saved me $500+ that Alonso's quoted me.

+ Show more reviews
by - Verified Customer July 23, 2017

Overall, my wife and I had a very good experience. I'm a little hesitant to give a better review at this time. Maybe once I have established a better rapport with Alonso's. I have a few friends and several co-workers who have been with Alonso's Auto Repair for some time. I only hope my experience is the same as there's. A very good one!

by - Verified Customer July 23, 2017

Went in for a fog light fix. Was taken care of in less than an hour. Very informative and organized. Wasn't explained what the mechanic exactly did but the foglight works and that's what I paid for a fair price.

+ Show more reviews
by - Verified Customer July 23, 2017

Excellent customer service and coffee!! This will always be my shop of choice.

by - Verified Customer July 21, 2017

Great service and the staff is really friendly!!

+ Show more reviews
by - Verified Customer July 18, 2017

The customer service is always on top.

by - Verified Customer July 14, 2017

Great experience and I will return!

+ Show more reviews
by - Verified Customer July 06, 2017

The service, from the person who answered the phone, to the workers and mechanic, they were very attentive and responsive. I felt safe with my car under their care.

by - Verified Customer June 27, 2017

Service was done in a timely manner and at a reasonable price. Excellent customer service. Keep up the good work.

+ Show more reviews
by - Verified Customer June 25, 2017

First time here and I loved it.

by - Verified Customer June 22, 2017

Very professional. Comfortable waiting area. Cold drinks available.

+ Show more reviews
by - Verified Customer June 19, 2017

Thanks for your helpful service on my car. You gave me a great deal on the amount of work you put into it. I am also grateful for the space to do work in your office while I was waiting throughout the day. Thankful for that and for you guys. God bless you all.

by - Verified Customer June 19, 2017

Great customer service and everything was on time. I definitely recommend this shop.

+ Show more reviews
by - Verified Customer June 19, 2017

This shop is phenomenal! Honest with integrity! Helen and Zuyen are both great and got everything covered under warranty. Very satisfied customer!!

by - Verified Customer June 16, 2017

I've been going to Alonzo's for about 3 years and they're great!

+ Show more reviews
by - Verified Customer June 16, 2017

Great customer service. The receptionist was beyond friendly and was very helpful with explaining everything, and I had many questions. I was offered additional services that were recommended and they explained the reasons behind it. I did agree to the recommendations. Overall great service. Will be returning.

by - Verified Customer June 15, 2017

I did have to come back to have the belts fixed as they were screaching loudly. They said that this does happen sometimes. It was fixed quickly and since that visit I have not noticed a recurrence.

+ Show more reviews
by - Verified Customer June 14, 2017

Have been using Alonso's Auto Repair for many years and I would highly recommend his business to family and friends.

by - Verified Customer June 08, 2017

Thank you!

+ Show more reviews
by - Verified Customer June 02, 2017

This is my second time at Alonso's and I am pleased with the service.

by - Verified Customer May 31, 2017

No upsell, just did what I asked.

+ Show more reviews
by - Verified Customer May 31, 2017

Alonso's Auto Repair is a very trustworthy shop. I wouldn't go anywhere else.

by - Verified Customer May 25, 2017

I dealt with Helen and she was very pleasant and helpful. I will always take my car to Alonso's Auto Repair. They are very professional and explain everything so I can make an informed decision regarding my car repairs.

+ Show more reviews
by - Verified Customer May 25, 2017

I've been to Alonso's Auto Repair a few times for repairs and have never been disappointed or pressured to get any other services I didn't need.

by - Verified Customer May 23, 2017

We arrived with a tow truck at 5 pm which was Alonso's Auto Repair's closing time. Alonso's office reviewed our repairs & set up our repairs for the following day. The auto service department was very efficient.Thank you.

+ Show more reviews
by - Verified Customer May 22, 2017

Always the best!!

by - Verified Customer May 19, 2017

Helen was the most professional and courteous.

+ Show more reviews
by - Verified Customer May 18, 2017

It was the best price for what I got and the customer service was so great! Thank you!

by - Verified Customer May 16, 2017

Great. I will need to come back, and most likely will bring my families vehicles to get serviced here too.

+ Show more reviews
by - Verified Customer May 15, 2017

Very nice work. Thank you.

by - Verified Customer May 15, 2017

I was a new customer getting an oil change and the receptionist who helped me was very attentive and helped me get a couple of dollars off. Will definitely come back here and refer friends and family here.

+ Show more reviews
by - Verified Customer May 14, 2017

Overall, good experience for it being my first time having any work done at this shop. I would definitely come back. The staff is very polite, courteous, and helpful. The only issue I had was that I had to take my car back to the shop 2 days after picking it up because of an adjustment that had to be made due to not properly installing one of the parts. Since I work normal hours (M-F 8-5), I had to miss a few hours of work to make sure I made it to the shop during their business hours to have the problem corrected.

by - Verified Customer May 11, 2017

Everyone is very professional, I have been going to Alonso's Auto Repair for our family car needs.

+ Show more reviews
by - Verified Customer May 10, 2017

Alonso's Auto Repair is the most competent and fair auto shop I have used. They did a total rebuild of my transmission, did it well, and have stood behind their work and warranty. I recommend them to anyone in the Inland Empire needing repair work.

by - Verified Customer May 08, 2017

Luckily my 4Runner rarely needs repairs but it did need brakes. Someone tried to do them without the proper experience & Alonso's Auto Repair had to fix the entire thing. They did a great job & have amazing customer service. I'd never go anywhere else :)

+ Show more reviews
by - Verified Customer May 08, 2017

Amazing!

by - Verified Customer May 02, 2017

Very pleased. Got me in and out quickly. I feel the pricing was good. I will go back if needed for other repairs. Possibly transmission work if pricing is right.

+ Show more reviews
by - Verified Customer May 01, 2017

I've been bringing in my Nissan Titan for over 10 years and I have always received the best customer service. The repairs needed, were all completed in a timely manner with the utmost integrity. Thank you to Alonso and staff for providing a great experience each time!

by - Verified Customer April 26, 2017

The work was done when expected and at a reasonable price.

+ Show more reviews
by - Verified Customer April 17, 2017

Always, very informative on work that needs to be done

by - Verified Customer April 14, 2017

Very prompt and courteous. Thank you!

+ Show more reviews
by - Verified Customer April 10, 2017

Excellent service!

by - Verified Customer April 09, 2017

They were able to fit me into a very last minute appointment, which was very appreciated.

+ Show more reviews
by - Verified Customer April 07, 2017

Nice, helpful place. They seemed both honest and competent.

by - Verified Customer April 07, 2017

I was satisfied with the service and professionalism.

+ Show more reviews
by - Verified Customer April 06, 2017

A friend referred me to this shop. She said they were fair and honest.

by - Verified Customer April 05, 2017

Amazing! Thank you.

+ Show more reviews
by - Verified Customer April 02, 2017

Great service!

by - Verified Customer March 31, 2017

It's always a pleasure doing business with Alonso's Auto Repair. We've been taking all of our cars there for over ten years.

+ Show more reviews
by - Verified Customer March 30, 2017

Good value for services provided.

by - Verified Customer March 26, 2017

I'm satisfied with the service.

+ Show more reviews
by - Verified Customer March 24, 2017

I had my oil change at the shop. That was my first visit. I was really happy with the service and the staff. However, after two weeks, I found my car dripping oil. I, therefore, took my car back to the shop and had it check out. The staff explained to me the oil dripping was the old oil which dripped onto the subframe and over time onto the floor. They cleaned it up after. I just felt that if they had cleaned it the first time, I would not have to take time off from work and take my car back to the shop to have it checked out. Also, now my driveway has oil on it and I will need to clean up my driveway as well.

by - Verified Customer March 24, 2017

Very professional and courteous.

+ Show more reviews
by - Verified Customer March 24, 2017

Very courteous, helpful and knowledgeable people working there.

by - Verified Customer March 21, 2017

The last time I took my car in was to fix the last problem from an oil leak. I had been having this problem for quite a while. Luckily they were able to fix it in a timely matter and Helen always explains things to where I'm able to understand. I trust them and have yet to go anywhere else.

+ Show more reviews
by - Verified Customer March 21, 2017

My door was fixed in the time stated. Very kind office staff and mechanics. I will continue to have my vehicle maintained through Alonso's Auto Repair.

by - Verified Customer March 19, 2017

Very professional.

+ Show more reviews
by - Verified Customer March 16, 2017

I would highly recommend Alonso's Auto Repair. They are an honest and friendly shop.

by - Verified Customer March 16, 2017

Alonso and his team are honest and professional. I've been going there for years and have never had a problem.

+ Show more reviews
by - Verified Customer March 16, 2017

Excellent service as always.

by - Verified Customer March 15, 2017

Great customer service and my car was ready earlier than expected!

+ Show more reviews
by - Verified Customer March 14, 2017

It was a pleasant experience. All my questions were answered.

by - Verified Customer March 14, 2017

Excellent customer service and excellent job on my vehicle.

+ Show more reviews
by - Verified Customer March 12, 2017

Great!

by - Verified Customer March 12, 2017

Friendly.

+ Show more reviews
by - Verified Customer March 10, 2017

I've been going there a while always happy with the work they have done.

by - Verified Customer March 09, 2017

Done well. Keep up the good work!

+ Show more reviews
by - Verified Customer March 09, 2017

Excellent customer service.

by - Verified Customer March 09, 2017

The crew is very knowledgeable very friendly and most importantly very honest.

+ Show more reviews
by - Verified Customer March 08, 2017

There was a faulty gasket put in on the first visit put in 6 months ago that was leaking. They replaced for free as it was still in warranty. They got me in on a very busy Friday because I had a road trip on Saturday so that was very helpful. Everyone was VERY nice and accommodating.

by - Verified Customer March 07, 2017

Helen is awesome.

+ Show more reviews
by - Verified Customer March 02, 2017

Keep up excellent work!

by - Verified Customer March 01, 2017

Great job!

+ Show more reviews
by - Verified Customer February 26, 2017

They were da bomb..!

by - Verified Customer February 24, 2017

I'm happy with the service and the details with the work performed.

+ Show more reviews
by - Verified Customer February 24, 2017

Would highly recommend.

by - Verified Customer February 23, 2017

Staff is helpful in explaining what needs to be done, what can wait, and what it will all cost. I appreciate their fairness and will continue to patronize the business.

+ Show more reviews
by - Verified Customer February 23, 2017

Appointment set up and price quote online, via Yelp with Helen. She was professional, courteous and a pleasure to work with. She remembered me when I walked in and made me fee very comfortable. Mechanics were great and I left happy. Thank you all!

by - Verified Customer February 19, 2017

I visit my daughter once or twice a year from Michigan. I try to wait until I get to California so that Alonso can preform the work. Great Service.

+ Show more reviews
by - Verified Customer February 19, 2017

Work was done in a timely manner, and information that was provided was straight forward.

by - Verified Customer February 15, 2017

Great.

+ Show more reviews
by - Verified Customer February 14, 2017

Amazing customer service from all of the staff. Helen and another lady was extremely helpful in getting me what I needed.

by - Verified Customer February 09, 2017

Great customer service.

+ Show more reviews
by - Verified Customer February 08, 2017

Everyone was very nice at the shop, and explained everything that was to be done very well.

by - Verified Customer February 07, 2017

Alonso's Auto Repair is simply the best, most honest and reputable auto repair shop in all of the LA area. Thank you, Alonso!!!

+ Show more reviews
by - Verified Customer February 03, 2017

They kept in touch and updated me with how the repair was going.

by - Verified Customer February 02, 2017

Great personal service.

+ Show more reviews
by - Verified Customer February 01, 2017

I was recently in for an oil change and I didn't wait very long.

by - Verified Customer February 01, 2017

I felt pressured to get the work done on my car. Been going to this shop for years now. But, I went in for one problem only for them to dismiss what I was there for and then talk me in to fixing something else. When the car was ready the guy had the nerve to tell that I also needed to fix the original problem I was complaining about!!! I got scammed! Not sure that I will return. It was a new experience there and not a good one.

+ Show more reviews
by - Verified Customer January 31, 2017

The shop was clean, the workers were friendly, and the work was done well and within the time they told us.

by - Verified Customer January 31, 2017

Easy and overall good experience! Thank you kindly. This was my first time at your shop.

+ Show more reviews
by - Verified Customer January 31, 2017

Very friendly.

by - Verified Customer January 27, 2017

Good work again.

+ Show more reviews
by - Verified Customer January 20, 2017

The staff was very polite and sensitive to my situation. They were accommodating and provided the service promised. Furthermore, the staff ensured that I was not left without transportation, as they acknowledge my busy schedule and how significant it was to having a car available for my needs.

by - Verified Customer January 09, 2017

Always great!

+ Show more reviews
by - Verified Customer January 09, 2017

I like this shop a lot. I don't know much about vehicles nor can I get help from someone else. These people make sure to not only take care of what I asked but also inspect my car of other services that need to be done even services that they don't provide themselves. the prices are reasonable and employees and friendly and trustworthy

by - Verified Customer January 06, 2017

They are knowledgeable and straight forward.

+ Show more reviews
by - Verified Customer January 06, 2017

A+

by - Verified Customer January 05, 2017

The customer service and honesty are exceptional. Helen and Zuyen are always friendly and willing to help

+ Show more reviews
by - Verified Customer January 05, 2017

It was a good experience.

by - Verified Customer January 02, 2017

Prompt scheduling, great service, courteous and friendly staff!

+ Show more reviews
by - Verified Customer December 19, 2016

Great service!

by - Verified Customer December 15, 2016

Great communication and reasonable price for the work done.

+ Show more reviews
by - Verified Customer December 09, 2016

Service was great at a decent price.

by - Verified Customer November 24, 2016

Excellent service, timely and professional.

+ Show more reviews
by - Verified Customer November 16, 2016

Friendly, Professional.

by - Verified Customer November 15, 2016

Great!

+ Show more reviews
by - Verified Customer November 14, 2016

Great service, fair price!

by - Verified Customer November 11, 2016

Very friendly, explains everything, reasonably priced and my car runs beautifully.

+ Show more reviews
by - Verified Customer November 10, 2016

Very friendly and professional receptionist.

by - Verified Customer November 06, 2016

Great job great service very knowledgeable. Am definitely bringing my vehicle back.

+ Show more reviews
by - Verified Customer November 03, 2016

Affordable price and quick service.

by - Verified Customer October 16, 2016

Courteous service, no upselling, efficient.

+ Show more reviews
by - Verified Customer October 10, 2016

I used to take my car to the dealership. But ever since I took my car to Alonso's, my car is running better than ever and I feel so safe driving my commute to work. I will never take my car anywhere else.

by - Verified Customer October 06, 2016

Very satisfied.

+ Show more reviews
by - Verified Customer October 03, 2016

Alonso's has open availability when scheduling an appointment. Service is very professional and timely. Prices are fair.

by - Verified Customer October 03, 2016

Very nice people. They listen to you and take care of the vehicle repairs.

+ Show more reviews
by - Verified Customer October 02, 2016

Overall fine price was descent.

by - Verified Customer September 15, 2016

They were very quick to diagnose the problem.

+ Show more reviews

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
87
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
95

Alonso's Auto Repair was established in 1998. This RepairPal Certified shop has been providing the Upland area with quality auto repairs since it's inception. They feature a team with an excellent mix of experience, ongoing training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “excellent”, “friendly”, “honest”, and “reliable”. A local shuttle service, Early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Military Discount
  • Open Saturday
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

At Alonso's Auto Repair, we specialize in auto maintenance including: timing belts, tune-ups, brakes, suspension, transmission services, complete engine diagnostics, troubleshooting, and repairs. We also specialize in auto electrical diagnostics and repairs. Above all, we value quality. We use only the best parts available when servicing your car and our warranty program covers most parts and labor for 24 months or 24,000 miles.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Alonso's Auto Repair