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AE German Car Service | German Car Specialists

(424) 321-6271
58 Verified Reviews
ae.german@hotmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

2633 Santa Monica Blvd
Santa Monica, CA 90404 USA

AUTO REPAIR EXPERIENCE

  • Jaroslav Matejovsky, Owner
  • Established 1990
  • 4 Auto Repair Mechanics on Staff
  • 90 Years of Car Repair Experience

AE German Car Service | German Car Specialists Reviews

OVERALL RATING

58 Verified Reviews
5 stars
(40)
4 stars
(13)
3 stars
(0)
2 stars
(3)
1 star
(2)
by - Verified Customer May 29, 2017

They are very trustworthy and they do a great job.

by - Verified Customer May 24, 2017

Service counter wasn't reset. I wasn't advised whether they had checked the condition of the breaks. I called to inquire but didn't get a call back. Windshield liquid indicator still on even after filling the liquid.

by - Verified Customer May 22, 2017

Very satisfied.

by - Verified Customer May 21, 2017

Basically, I'm happy with service and people they work there.

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by - Verified Customer May 19, 2017

Great job. I will definitely come back.

by - Verified Customer May 15, 2017

Very friendly, transparent shop...brought my X5 in for a check up last week, and they did the diagnostics and the repairs inside 4 hours. They were very cool about telling me which repairs are necessary, and which ones could wait. The price was very reasonable.

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by - Verified Customer May 14, 2017

Our car was fixed quickly. I appreciate the good communication via email.

by - Verified Customer May 10, 2017

Wonderful service experience, without the ripoff prices of the Dealer!

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by - Verified Customer May 07, 2017

Most important. It is an honest store.

by - Verified Customer May 04, 2017

Excellent service thank you for helping me out in short notice.

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by - Verified Customer April 28, 2017

They seemed very competent and honest.

by - Verified Customer April 24, 2017

Always communicates effectively, politely and explains problems with the car. Gives an accurate estimate of timelines. Fair pricing.

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by - Verified Customer April 20, 2017

Excellent!

by - Verified Customer April 20, 2017

I received courteous and prompt service.

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by - Verified Customer April 15, 2017

I brought my car in for engine troubles and was told that I needed to replace two coils now but sometime in the long term would need to replace the spark plugs. I'm planning on selling my car this month so I opted not to replace the spark plugs. The next time I drove the car my engine light was back on the car was shaking. I had to go back and go through the process again. They said they needed to do another evaluation and they'd call me soon.
Never heard from them and I had to call them later that day only to find out that they had gone ahead - w/o my approval - and replaced the spark plugs. The best they could do to fix the situation was $20 off. What a joke. Unauthorized work is a very serious issue.

by - Verified Customer April 10, 2017

A&E is a great repair facility for German cars. Everyone there is great.

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by - Verified Customer April 10, 2017

My experience has been fair with this shop being that they get the job right even though it may take having to bring our Vanagon back once to twice after issues weren't resolved. Gerry the owner is very personable and respectful. Paul the senior mechanic is great but needed to point out backward placed control arm bushings and twisted rubber boots on newly rebuilt power steering rack install. Had pulsation with new rear drums that needed replacement twice. AE rectified each occasion.

by - Verified Customer April 06, 2017

Very honest and fair. Thank you.

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by - Verified Customer April 06, 2017

The only place that will touch my german car.

by - Verified Customer March 30, 2017

Thanks!

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by - Verified Customer March 27, 2017

Nothing but great things to say. Will definitely refer friends!

by - Verified Customer March 23, 2017

I have been happy with the services provided.

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by - Verified Customer March 19, 2017

I am a new customer of AE German that was recommended from the dealer that sold me my car. From my first experience there I can say that they are trustworthy, nice people and expert mechanics.

by - Verified Customer March 16, 2017

Good honest people.. fair price. Promised repair timing perfect. Go there say hi to great guy Joe.

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by - Verified Customer March 16, 2017

Excellent service.

by - Verified Customer March 15, 2017

The repair work is excellent and support and kindness are part of service.

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by - Verified Customer March 15, 2017

Overall, a good experience. They had to search for parts and kept me informed along the way. Very polite/friendly. The car is running great thanks to these guys.

by - Verified Customer March 14, 2017

I have been a customer of the shop for many years. They maintained my car and kept it in great shape. My BMW is 16 years old but still runs great. Thank you, Jerry. You have a great team! I love everyone there!

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by - Verified Customer March 12, 2017

This is the second time that I have brought my wife's 335is for maintenance and repair. Although the first repair did not remedy the knock during idle, there was a marked improvement in the engine response. The second time was a break fluid refresh and bleed. The breaks are great now. They pointed out some concerns and explained all answers for the questions I threw at them. There was no pressure to get new work orders initiated, and on top of this all, they are extremely friendly and helpful.

by - Verified Customer March 08, 2017

Excellent service, professional, and competitive pricing. I have peace of mind servicing my car here.

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by - Verified Customer March 02, 2017

They are great and have sent my buddy to them for repairs.

by October 29, 2014

Their service is the best.

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by October 14, 2014

I live close by to them and they only do the service that is necessary. It comes down to the lovely people working there that I also trust.

by October 04, 2014

I was not happy with the service and how things were done, I was unhappy with they way they talk to people. I brought my car there for an overheating problem and the thermostat was changed. I found out it had nothing to do with the thermostat. They changed the wrong part, I paid for nothing. The second time I went back was because I had a problem with the battery and they told me that my battery was good, but my alternator was bad and needed to be replaced. I did not get it replaced but accepted the diagnosis, and went 2 other places that told me the opposite - my alternator was good but the battery needed to be replaced, so they have no idea what they are talking about. When they talk to people they just don't care and they don't make any effort to be professional. There is, however, this one guy that works there, his name is Marlin, and this guy is very nice. He is a guy who works there who is very nice and a hard worker. It is unfortunate because he is the only person who works there who deserves to be mentioned, however it is just not good enough for me to give the whole place a good rating.

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by October 03, 2014

They fixed my car and they did it quickly. It cost less then it would have at BMW and they were professional about it.

by - Verified Customer October 01, 2014

I was satisfied with the service and their quality of work.

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by - Verified Customer September 24, 2014

They were pretty good and prompt. The prices were a little steep but other then that everything was alright.

by - Verified Customer September 23, 2014

They were really good, I had some questions for them regarding their choice to replace my water pump instead of troubleshooting the issue for the old pump.

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by - Verified Customer September 18, 2014

They know what they are doing first of all, they know how to fix German cars, and second they finish in a reasonable time. They work pretty fast. The price is good, when compared to the dealership they rate about half-price.

by - Verified Customer September 13, 2014

I think they have friendly service and they answered all my questions. They addressed all my concerns. I have been there 2 or 3 times and every time I have got very good service.

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by - Verified Customer September 11, 2014

I was satisfied. The price, it was good.

by September 10, 2014

They service was great and I was satisfied.

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by - Verified Customer September 03, 2014

They did me right, they did everything I needed and they asked me what I wanted done before they started.

by August 09, 2014

I had to take my car back there multiple times to get it fixed correctly.

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by August 07, 2014

They were good with the estimate of cost and diagnosis of the problem. He answered my questions well, then had a solution that was done in a timely fashion.

by - Verified Customer July 24, 2014

I love their service, they exceed the service of all other shops I have been to.

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by - Verified Customer July 24, 2014

They are fast, courteous, good customer service that is done correctly.

by - Verified Customer July 22, 2014

They were half the price compared to my dealership and had the job done in a timely manner.

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by - Verified Customer June 19, 2014

I thought they did a great job. They were fast and reasonable.

by May 15, 2014

I think they provide good service and at a good price. Some people might not like it though because they do not do some things that dealers do. They do not have a waiting room area or give you a loaner car.

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by - Verified Customer May 09, 2014

They have the best service! I have been using them for quite a while, they do an excellent job. They are responsible, they give you appointments and they never give you any hardship when you go there. Sometimes they have a promotion and if you follow their email they will send it to you and they give it to you and they take care of the bacon for you without any problem. That is why they are professional mechanics. You are going to be satisfied!

by - Verified Customer April 18, 2014

Fast service, they fixed all of the issues that were going on and they provided me a report and spreadsheet of the work they did when they were finished.

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by March 11, 2014

The owner was rude. The prices are a little high. I won't go back there. The other guy, Dushan is very nice and he was good to deal with.

by - Verified Customer March 07, 2014

They are kind and they do a very good job. They have a good price, it is reasonable.

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by - Verified Customer January 13, 2014

They are very honest and they do a good job.

by - Verified Customer January 11, 2014

They are very nice, reasonable and they do their job right.

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
97

AE German Car Service is a full service repair facility with special training to work on your European vehicles. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “reasonable”, “efficient”, “reasonable”, “fairly priced”, and “detail oriented”. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Loaner & rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Warranty Accepted
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

AE German Car Service is independently owned and operated, performing high quality car repairs in Santa Monica since 1973. We pride ourselves on getting the services or repairs on your vehicle right the first time by our highly qualified and experienced service technicians. Our loyal customers praise us as the best auto repair service in Santa Monica CA.

MAKES WE SERVE

  • Audi
  • BMW
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
  • Volvo
Question Answered by AE German Car Service | German Car Specialists
Hi,
Usually the radio code comes with the documents of your car and the manual.
If you don't have them you can call the dealership and with the VIN# they will be able to retrieve the radio code for your vehicle.

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