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AE German Car Service | German Car Specialists

(424) 321-6271
110 Verified Reviews
ae.german@hotmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

2633 Santa Monica Blvd
Santa Monica, CA 90404 USA

AUTO REPAIR EXPERIENCE

  • Jaroslav Matejovsky, Owner
  • Established 1990
  • 4 Auto Repair Mechanics on Staff
  • 90 Years of Car Repair Experience

AE German Car Service | German Car Specialists Reviews

OVERALL RATING

110 Verified Reviews
5 stars
(74)
4 stars
(28)
3 stars
(0)
2 stars
(4)
1 star
(4)
by - Verified Customer November 02, 2017

Excellent service with a fair price

by - Verified Customer October 26, 2017

Very fair & honest.

by - Verified Customer October 15, 2017

I took my vehicle in for a noise coming from the right front tire area. They called me two hours later and said that I had an oil leak that would cost $550 to fix, I had a vacuum senor that needed replacing for $260 and an engine mount needed replacing which was causing the noise for $278 - approximately $1100 in repairs. I told them to just fix the $278 engine mount that was causing the rattle. I picked up the car right before they closed and nothing was different. Still the same noise that I brought it in for. I asked if anybody had driven it after it was repaired. The mechanic Paul, who said he had fixed it told me he did drive it after the repair and it was fine. This was a lie. The owner then takes it for a spin and comes back and says it's the axle. He was honest enough and said that indeed nobody had driven it after the repair. They told me to bring it back the next day. They credited me with the two hours of labor (questionable) but charged me for a part that wasn't the problem. They charged me an additional $200 to fix the axle. I ended up spending a total of $478.00 for what should be a $50 part with a one hour labor charge for $90 = $140 total.

When I took it in I even suggested it may be a stabilizer bar related problem because I had experienced something similar with my older MBZ. But why would they ever listen to a woman right? I was right about the problem being related to the repair.

Two days without a car. Lied to by the mechanic. Was charged retail for a part that was unnecessary and charged again another two hours of labor when online they say it can be done in less than an hour.

I would never ever recommend this place to anyone.

by - Verified Customer October 13, 2017

Good work

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by - Verified Customer October 11, 2017

I have taken my cars to AE German for years. I feel very comfortable that they are not recommending any unnecessary work, they are priced very fairly and the work is well done and on time. Can't ask for more than that!

by - Verified Customer October 08, 2017

Great experience. Will come back

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by - Verified Customer October 04, 2017

Although one of my best friends recommended me to this shop and he receives excellent service, I do not feel this is the place for me to bring my car in the future.

by - Verified Customer October 04, 2017

Thank you guys for the great service!

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by - Verified Customer September 29, 2017

Communication about progress of work was bad. It took a really long time to have my issues addressed and when I finally picked up the car not all the issues had been addressed. The interior of the car was also super dirty.

by - Verified Customer September 27, 2017

I had to call a few times to get an update on my car. You guys weren't sure what caused the stall, which was okay, but I had to keep following up to get the other repairs completded.

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by - Verified Customer September 23, 2017

best in town

by - Verified Customer September 23, 2017

Best repair shop ANYWHERE, they all have become 'family' to me.

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by - Verified Customer September 18, 2017

Repair was done right and on time. They were very friendly and helpful.

by - Verified Customer September 17, 2017

They have always impressed us with the service.

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by - Verified Customer September 13, 2017

Always responsive,friendly, and efficient!
I've been using AEG for years and they are the best!! CKM

by - Verified Customer September 11, 2017

Great service, diagnostics andworkmanship.

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by - Verified Customer September 07, 2017

People that work there are very respectful and honest.

by - Verified Customer September 04, 2017

good serivce

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by - Verified Customer September 04, 2017

They did a great job.

by - Verified Customer August 29, 2017

The gents were fast and professional. Very satisfied.

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by - Verified Customer August 27, 2017

I always feel comfortable bring my 3 German cars to AE German. They are trustworthy and reliable.

by - Verified Customer August 27, 2017

Been going to Jerry for years, always happy with his work.

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by - Verified Customer August 25, 2017

Always excellent service! My husband and I have been having our cars repaired by AE German Car
Service since 1984!

by - Verified Customer August 24, 2017

Great job.

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by - Verified Customer August 24, 2017

Awesome service, quick and friendly

by - Verified Customer August 23, 2017

Very good

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by - Verified Customer August 21, 2017

Definitely taken care of. They worked within my budget, broke the work into pieces I could understand and afford. Overall very happy with results

by - Verified Customer August 17, 2017

Excellent service

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by - Verified Customer August 13, 2017

The work performed on my car was good however there was something that happened on the phone in terms of pricing that make me skeptical of the shop. I dropped off my car in the morning and the shop told me they would call me with a pricing estimate. The man on the phone quoted me at $494 which was a pretty steep amount because prior to this I went to another shop and got an estimate for $255. I was fixing my map sensors and throttle by the way. I told the man this and he said the best price he could give me was $294. There is a drastic difference from $494 to $294. Now I am thinking the man quoted me at such a high price because I am a woman. Not sure if I would recommend this shop to my female friends because of this incident.

by - Verified Customer August 11, 2017

Great Place

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by - Verified Customer August 02, 2017

Joe is the best!

by - Verified Customer July 31, 2017

Everyone is very helpful! They go out of their way to take care and explain all issues. Keep up the good work!

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by - Verified Customer July 27, 2017

AE German had always treated me very well. I live in Santa Monica so they take me back home after I drop my car off. They even wiped down my car before I picked it up.

by - Verified Customer July 18, 2017

I always take my Audi here for regular service. Way cheaper than the dealership and in all the years I've been coming here I can always trust them to do only the work that is needed and at a fair price.

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by - Verified Customer July 17, 2017

Great work, fair price, friendly service.

by - Verified Customer July 17, 2017

Helpful, knowledgeable, and efficient service. They seem to care about the car and the customer. I have been a customer for 16 years.

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by - Verified Customer July 16, 2017

Great shop. Always propose less work and lower prices than dealer.

by - Verified Customer July 08, 2017

Gracias

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by - Verified Customer July 04, 2017

Joe is an awesome guy, on top of his game, the mechanic was neat and clean, didn't leave my car dirty, much appreciated.

by - Verified Customer June 27, 2017

The usual friendly expeditious service I appreciate and have come to rely upon.

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by - Verified Customer June 26, 2017

Took my vehicle in unexpectedly. Work was efficient and professional..

by - Verified Customer June 25, 2017

I have used them for years instead of the Audi dealership which I knew to have been corrupt in the past. My experience has always been excellent

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by - Verified Customer June 23, 2017

The shop was very helpful.

by - Verified Customer June 16, 2017

I trust AE. You are fairly priced and I've never felt you've pressured me to purchase anything unnecessary. Thank you for fixing my crazy A/C. Be Well.

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by - Verified Customer June 14, 2017

My first time there. This will now be my regular mechanic.

by - Verified Customer June 04, 2017

The professionals at AE GERMAN MOTORS are excellent. I've been going only there, to them, for many years. Recommend HIGHLY.

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by - Verified Customer June 04, 2017

It is great place

by - Verified Customer June 03, 2017

Great shop. Got me in fast, listened to me, gave me a decent quote, and got the work done right, on time and on budget. Fantastic!

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by - Verified Customer June 01, 2017

Best professionals in the town.

by - Verified Customer May 31, 2017

I have been bringing my vehicle here for about 3 years now, and have received the same, consistent satisfaction from the employees. I have not had a bad experience, and I don't think I will.

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by - Verified Customer May 29, 2017

They are very trustworthy and they do a great job.

by - Verified Customer May 24, 2017

Service counter wasn't reset. I wasn't advised whether they had checked the condition of the breaks. I called to inquire but didn't get a call back. Windshield liquid indicator still on even after filling the liquid.

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by - Verified Customer May 22, 2017

Very satisfied.

by - Verified Customer May 21, 2017

Basically, I'm happy with service and people they work there.

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by - Verified Customer May 19, 2017

Great job. I will definitely come back.

by - Verified Customer May 15, 2017

Very friendly, transparent shop...brought my X5 in for a check up last week, and they did the diagnostics and the repairs inside 4 hours. They were very cool about telling me which repairs are necessary, and which ones could wait. The price was very reasonable.

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by - Verified Customer May 14, 2017

Our car was fixed quickly. I appreciate the good communication via email.

by - Verified Customer May 10, 2017

Wonderful service experience, without the ripoff prices of the Dealer!

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by - Verified Customer May 07, 2017

Most important. It is an honest store.

by - Verified Customer May 04, 2017

Excellent service thank you for helping me out in short notice.

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by - Verified Customer April 28, 2017

They seemed very competent and honest.

by - Verified Customer April 24, 2017

Always communicates effectively, politely and explains problems with the car. Gives an accurate estimate of timelines. Fair pricing.

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by - Verified Customer April 20, 2017

Excellent!

by - Verified Customer April 20, 2017

I received courteous and prompt service.

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by - Verified Customer April 15, 2017

I brought my car in for engine troubles and was told that I needed to replace two coils now but sometime in the long term would need to replace the spark plugs. I'm planning on selling my car this month so I opted not to replace the spark plugs. The next time I drove the car my engine light was back on the car was shaking. I had to go back and go through the process again. They said they needed to do another evaluation and they'd call me soon.
Never heard from them and I had to call them later that day only to find out that they had gone ahead - w/o my approval - and replaced the spark plugs. The best they could do to fix the situation was $20 off. What a joke. Unauthorized work is a very serious issue.

by - Verified Customer April 10, 2017

A&E is a great repair facility for German cars. Everyone there is great.

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by - Verified Customer April 10, 2017

My experience has been fair with this shop being that they get the job right even though it may take having to bring our Vanagon back once to twice after issues weren't resolved. Gerry the owner is very personable and respectful. Paul the senior mechanic is great but needed to point out backward placed control arm bushings and twisted rubber boots on newly rebuilt power steering rack install. Had pulsation with new rear drums that needed replacement twice. AE rectified each occasion.

by - Verified Customer April 09, 2017

Great honest last mechanic left in Los Angeles... good fast services. Jerry and joe good honest guys.. go there.

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by - Verified Customer April 06, 2017

Very honest and fair. Thank you.

by - Verified Customer April 06, 2017

The only place that will touch my german car.

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by - Verified Customer March 30, 2017

Thanks!

by - Verified Customer March 27, 2017

Nothing but great things to say. Will definitely refer friends!

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by - Verified Customer March 23, 2017

I have been happy with the services provided.

by - Verified Customer March 19, 2017

I am a new customer of AE German that was recommended from the dealer that sold me my car. From my first experience there I can say that they are trustworthy, nice people and expert mechanics.

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by - Verified Customer March 16, 2017

Good honest people.. fair price. Promised repair timing perfect. Go there say hi to great guy Joe.

by - Verified Customer March 16, 2017

Excellent service.

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by - Verified Customer March 15, 2017

The repair work is excellent and support and kindness are part of service.

by - Verified Customer March 15, 2017

Overall, a good experience. They had to search for parts and kept me informed along the way. Very polite/friendly. The car is running great thanks to these guys.

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by - Verified Customer March 14, 2017

I have been a customer of the shop for many years. They maintained my car and kept it in great shape. My BMW is 16 years old but still runs great. Thank you, Jerry. You have a great team! I love everyone there!

by - Verified Customer March 12, 2017

This is the second time that I have brought my wife's 335is for maintenance and repair. Although the first repair did not remedy the knock during idle, there was a marked improvement in the engine response. The second time was a break fluid refresh and bleed. The breaks are great now. They pointed out some concerns and explained all answers for the questions I threw at them. There was no pressure to get new work orders initiated, and on top of this all, they are extremely friendly and helpful.

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by - Verified Customer March 08, 2017

Excellent service, professional, and competitive pricing. I have peace of mind servicing my car here.

by - Verified Customer March 02, 2017

They are great and have sent my buddy to them for repairs.

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by October 28, 2014

Their service is the best.

by October 13, 2014

I live close by to them and they only do the service that is necessary. It comes down to the lovely people working there that I also trust.

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by October 03, 2014

I was not happy with the service and how things were done, I was unhappy with they way they talk to people. I brought my car there for an overheating problem and the thermostat was changed. I found out it had nothing to do with the thermostat. They changed the wrong part, I paid for nothing. The second time I went back was because I had a problem with the battery and they told me that my battery was good, but my alternator was bad and needed to be replaced. I did not get it replaced but accepted the diagnosis, and went 2 other places that told me the opposite - my alternator was good but the battery needed to be replaced, so they have no idea what they are talking about. When they talk to people they just don't care and they don't make any effort to be professional. There is, however, this one guy that works there, his name is Marlin, and this guy is very nice. He is a guy who works there who is very nice and a hard worker. It is unfortunate because he is the only person who works there who deserves to be mentioned, however it is just not good enough for me to give the whole place a good rating.

by October 02, 2014

They fixed my car and they did it quickly. It cost less then it would have at BMW and they were professional about it.

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by - Verified Customer September 30, 2014

I was satisfied with the service and their quality of work.

by - Verified Customer September 23, 2014

They were pretty good and prompt. The prices were a little steep but other then that everything was alright.

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by - Verified Customer September 22, 2014

They were really good, I had some questions for them regarding their choice to replace my water pump instead of troubleshooting the issue for the old pump.

by - Verified Customer September 17, 2014

They know what they are doing first of all, they know how to fix German cars, and second they finish in a reasonable time. They work pretty fast. The price is good, when compared to the dealership they rate about half-price.

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by - Verified Customer September 12, 2014

I think they have friendly service and they answered all my questions. They addressed all my concerns. I have been there 2 or 3 times and every time I have got very good service.

by - Verified Customer September 10, 2014

I was satisfied. The price, it was good.

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by September 09, 2014

They service was great and I was satisfied.

by - Verified Customer September 02, 2014

They did me right, they did everything I needed and they asked me what I wanted done before they started.

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by August 08, 2014

I had to take my car back there multiple times to get it fixed correctly.

by August 06, 2014

They were good with the estimate of cost and diagnosis of the problem. He answered my questions well, then had a solution that was done in a timely fashion.

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by - Verified Customer July 23, 2014

I love their service, they exceed the service of all other shops I have been to.

by - Verified Customer July 23, 2014

They are fast, courteous, good customer service that is done correctly.

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by - Verified Customer July 21, 2014

They were half the price compared to my dealership and had the job done in a timely manner.

by - Verified Customer June 18, 2014

I thought they did a great job. They were fast and reasonable.

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by May 14, 2014

I think they provide good service and at a good price. Some people might not like it though because they do not do some things that dealers do. They do not have a waiting room area or give you a loaner car.

by - Verified Customer May 08, 2014

They have the best service! I have been using them for quite a while, they do an excellent job. They are responsible, they give you appointments and they never give you any hardship when you go there. Sometimes they have a promotion and if you follow their email they will send it to you and they give it to you and they take care of the bacon for you without any problem. That is why they are professional mechanics. You are going to be satisfied!

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by - Verified Customer April 17, 2014

Fast service, they fixed all of the issues that were going on and they provided me a report and spreadsheet of the work they did when they were finished.

by March 10, 2014

The owner was rude. The prices are a little high. I won't go back there. The other guy, Dushan is very nice and he was good to deal with.

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by - Verified Customer March 06, 2014

They are kind and they do a very good job. They have a good price, it is reasonable.

by - Verified Customer January 12, 2014

They are very honest and they do a good job.

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by - Verified Customer January 10, 2014

They are very nice, reasonable and they do their job right.

3 verified customers did not leave comments but provided these ratings:
by Yuxin, Susan
by David

RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
97

AE German Car Service is a full service repair facility with special training to work on your European vehicles. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “reasonable”, “efficient”, “reasonable”, “fairly priced”, and “detail oriented”. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Loaner & rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Warranty Accepted
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

AE German Car Service is independently owned and operated, performing high quality car repairs in Santa Monica since 1973. We pride ourselves on getting the services or repairs on your vehicle right the first time by our highly qualified and experienced service technicians. Our loyal customers praise us as the best auto repair service in Santa Monica CA.

MAKES WE SERVE

  • Audi
  • BMW
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
  • Volvo
Question Answered by AE German Car Service | German Car Specialists
Hi,
Usually the radio code comes with the documents of your car and the manual.
If you don't have them you can call the dealership and with the VIN# they will be able to retrieve the radio code for your vehicle.

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