5101 E. Willow St, Long Beach, CA 90815 Map & directions
Call Now: (562) 283-6843
“It's just a good place, a friendly atmosphere and they help. If you need a ride home they will give you a...”
“ACA is the best place around. Honest, hard working employees - always with a smile on their face. I can't...”
“Ask for Victor, the service advisor, he's a professional, the best!”
“Robert, who always helps us, goes out of his way to make sure we are taken care of.....love, love him :) But...”
“ACA Automotive helped me in a very personal way. Having owned an Isuzu Trooper since it was purchased new in...”
“I have been going to this shop for quite a few years and they are always very thorough with my repairs and if...”
“I recommend ACA to anyone who needs a repair shop for their car. Their customer service is second to none,...”
“Great automotive maintenance and repair facility. Friendly staff and they were willing to use my own parts...”
“AAA sent me there for a smog check since they are AAA approved. All i can say is that i was blown away from...”
“This AAA shop is the best repair and maintenance facility that i have ever gone to. A friend recommended that...”
About ACA Automotive
RepairPal’s Comprehensive Evaluation
Advanced Computer Automotive (ACA) has a very experienced staff of service writers and technicians ready to handle your service and repair needs. They place a high value on ASE certifications; two of their technicians are ASE certified Master Technicians and the combined years of experience for all of their technicians is 124 years. With a goal of complete customer satisfaction from start to finish, it's easy to see why ACA is part of our Certified Shop Network. ACA is also a California Smog Check Test and Repair Station and is open on Saturdays!
Message from the Shop
ACA Automotive is Long Beach's premier dealer alternative for automotive repair. Providing complete automotive repair for every make and model; while tailoring the service experience to the individual customer has made ACA Automotive a world class facility. Complete customer satisfaction is the ultimate goal from start to finish.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Classic Car Repair/Restoration|
|Diagnosis||Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Smog/Emissions Testing||Timing Belts|
|Tire Sales/Repair||Transmission Repair||Windshield/Glass|
|AAA Member Discount||Car Delivery||Car Pickup/Dropoff||Car Wash|
|Child Friendly||Coffee||Early Bird Dropoff||Extended/Evening Hours|
|Financing||Free Inspection||Gas/Diesel||Heated Waiting Room|
|Loaner Car||Military Discount||Open Saturday||Parts/Accessories|
|Rental Car||Se Habla Espanol||Senior Discount||Service Guarantee|
|Shuttle||Towing||Warranty Accepted||Wireless Internet|
Customer Reviews 71 verified reviews (75 total)71 Sort by: Date |
The cost of my service in my opinion was overpriced. When you can look in the penny saver and see the price offered, that should be the price charged. As a repeat customer having to ask for the preferred cost should not be necessary. I always feel like I am being ripped off after any service at this repair shop.
I was quoted $1400 on my repairs to my vehicle after the $80 charge to inspect the vehicle. I felt the price was too high and was going to get a second opinion and the service desk said they were going to shop around for cheaper prices. I do not understand why they couldnt have shopped around for the cheapest prices to begin with but only dropped the price to $1300. My co-worker advised me to a mechanic of his and thg job was completed for $500. The vehicle is running perfect. I had been going to ACA for 3-4 years prior and will not return because of this instance. Who knows how many other times they have overcharged me.
Was told I needed a new battery according to a test/diognostic which I was charged $70 plus the fee for the New battery, including labor. 2 days later my car wouldn't start, so I took my car back to ACA and was told it was actually the Starter. What is the point of a test/diaognostic if it fails to find the real issue. So not only was I charged for a test that failed, a battery that I didn't need but received a lack of follow through from ACA to let me know that the car was ready and I had to call them to see if my car was ready and then expected to pick-up my car when they offer a shuttle service only to find out that this service is not available after 5pm. Let me add by saying 5pm was the time I was promised my car and that I would be receiving a phone call from ACA that my vehicle was ready. They did refund me half of the $70 diaognostic fee but better Service to the customer would have been to not charge at all for a test that does not work.
I was quoted a repair which would have been unnecessary and overly costly. I chose to take my vehicle to another company and the diagnosis was completely different and the cost was more than 1/2 the quoted cost from ACA. I have recently heard of other related situations from acquaintances I have spoke to.
In this case the repair shop could not find the cause of the problem..it was at this time they called the dealer when they are in trouble. I don't know if they have the right test equipment. This was the first time they have left a job incomplete. Wiring was left exposed,panels we not put back in place, screws were stripped and calls were missed. If this was my first time going to this shop I would not go back, but heretofore they have given great service. I guess everyone has a bad day. They did perform a smog test I didn't authorize but it was an attempt to repair the problem. They couldn't turn off a "check engine" light....which I did after returning home with the vehicle by disconnecting the negative terminal, this allowing the system to re-set itself....the orginal problem thaI I needed to have the vehicle pass the smog test....which it did.
ACA Automotive helped me in a very personal way. Having owned an Isuzu Trooper since it was purchased new in 1993, they marketed themselves as specialists for repair of this vehicle. Since they no longer manufacture Troopers, I was very thankful that they had this knowledge. Coming off another shop's failure to resolve problems I was having with the Trooper, ACA was very welcoming, engaging and honest about what was truly needed to correct the problem I had, and they certainly delivered in resolution, as well as built up my confidence that they can deliver as charged. I will now continue to use them for all of my vehicles - as they are honest, reliable and trustworthy. I highly recommend them.
When i came in to A C A my engine lite was on so i had them to put it on the scope to find out what was wrong so when i came back they told me what was wrong they told me it was one of the sensors was bad so i ask them how much to fix it when they told me the price i was shocked so i said go ahead and fix it.
I have been pleased in the past but this specific visit seemed like I ended up paying for them to check a bunch of stuff, not even fix it, and then it took way longer than expected when I needed my car the next day, so they weren't able to do any of the service I needed after all. I was pretty bummed. They don't apply the diagnostic costs towards repairs which seems like most other places do nowadays...
Wasnt thrilled that they put a customer discount card onto my car keychain. The metal ring was not meant to have something squeezed onto it and it stretched out my keyring. The next day my car remote got separated from the key and temporarily lost while running an errand. I went back to the store/parking lot to search and later found the remote but not without panic that I would need to purchase a new remote which is not inexpensive.
I recommend ACA to anyone who needs a repair shop for their car. Their customer service is second to none, their work is great and I trust their recommendations. I have never felt pressured to have work done. In fact, when I have asked them if I need other work done, they usually patiently explain to me why I should or shouldn't have it done. And they usually say I don't need it done. What mechanic does that??!! You can probably find a place that's cheaper but I think it's worth paying a little more for a repair shop I trust and like.
The prices are just like at the dealerships, so anybody looking for a mechanic and to save I highly recommend to shop around. I did like the repairs that were done and so far I am satisfied with the results. But, I recently took it for a brief checkup and the cashier recommended that I give it a steam engine cleanup to remove any dirt and residues and see of there truly is a minor leak, as he put it. I asked him if he wrote his advice on the paper and he said yes, I, being the person who knows the legalities that things must be in writing, told him that it is not on the paper. He in turn became defensive and said as he put it, "I'm just recommending and it doesn't have to be on paper". I researched with the car dealer and they said they don't recommend steam engine cleanup due to the electronic components there may get damaged. I have now concluded that I may not go back to ACA for service in the future.
DO NOT GO TO ACA AUTOMOTIVE.
In June, 2014 I had work done to my vehicle at ACA including getting my radiator replaced. I purchased a one year/12,000 mile warranty at time of service.
April, 2015 my radiator was leaking. ACA denied service to my vehicle stating I needed the radiator flushed prior to them repairing it. I asked them why and they couldn't give me a straight answer, stating that there was corrosion caused by some unknown incident and they wouldn't service my radiator until it had been power flushed. I informed them no one had service the radiator except them, they still denied service though I was still within the warranty I purchased.
After I was ready to leave and get the radiator flushed, they came out to the parking lot and told me they could, in fact, service the vehicle "no questions asked."
When I picked up my vehicle the next day, the radiator, hoses, clamps and coolant sensor had all been replaced. I don't understand why everything had to be replaced so soon and I don't understand why they tried to deny service when I was well within warranty.
I had an estimate for a different repair with them. $900 dollars at ACA, actually got it fixed at a different AAA approved location, less than $200 including labor.
Need I say more?
AAA sent me there for a smog check since they are AAA approved. All i can say is that i was blown away from the start to finish. My car failed the smog test because of the check engine light was on. The charge for a diagnostic is 70.00, so i gave the go ahead since it had to be done in order to register my car. If i chose not to have the diagnostic performed, i was told that there was no charge for the test. As it turned out, it was a loose gas cap, and i was only charged then for the smog test only. Wow.