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A & A The Shop

(907) 312-5281
233 Verified Reviews
service@aatheshop.com

HOURS
07:00
17:30
http://purl.org/goodrelations/v1#Monday
07:00
17:30
http://purl.org/goodrelations/v1#Tuesday
07:00
17:30
http://purl.org/goodrelations/v1#Wednesday
07:00
17:30
http://purl.org/goodrelations/v1#Thursday
07:00
17:30
http://purl.org/goodrelations/v1#Friday
07:00
17:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-S
7:00am to 5:30pm

ADDRESS

4617 Old Seward Highway
Anchorage, AK 99503 USA

AUTO REPAIR EXPERIENCE

  • Kurt Adler, Owner
  • Established 1993
  • 9 Auto Repair Mechanics on Staff
  • 100 Years of Car Repair Experience

A & A The Shop Reviews

OVERALL RATING

233 Verified Reviews
5 stars
(176)
4 stars
(51)
3 stars
(4)
2 stars
(1)
1 star
(1)
by - Verified Customer July 11, 2017

Made appointment for an oil change and requested they check my brakes. Tech told me oil change was completed and brake pads were worn and asked if I wanted the job done while I continued to wait. After learning the price and how long a wait, I asked them to go ahead.

by - Verified Customer July 11, 2017

Your folks at the front desk are excellent; I always feel valued, and that's why I keep coming back. I do often feel that 'something is always wrong' even when I come in for routine oil changes each quarter. I am not a car expert, so maybe something *is* always wrong--and because I trust your shop I generally go for it--but sometimes it's exhausting, especially when I bring in a fairly new car, or was given a clean bill of health just a few months prior. I've heard similar feedback from other customers I'm friends with. I don't feel that Subarus are bad cars in constant need of repair, so sometimes there is a feeling of 'fishing' for issues. But, like I said, I am loyal to your shop. It's clean, professional, prompt, and every person I've ever dealt with is kind.

by - Verified Customer July 11, 2017

I have always been pleased with the customer service and the work performed on my car.

by - Verified Customer July 11, 2017

They are the best!

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by - Verified Customer July 07, 2017

Just an oil change, however I have had more involved work on my car before. I appreciate the guys explaining what needs repairing and why in a way that is understandable. As far as the oil change went, it was quick and efficient.

by - Verified Customer July 06, 2017

As long as I own a Subaru in Anchorage, I'll bring it to A&A The Shop.

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by - Verified Customer June 27, 2017

Well done. See you in 3 months.

by - Verified Customer June 26, 2017

All good, as expected.

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by - Verified Customer June 26, 2017

Friendly.

by - Verified Customer June 26, 2017

I don't know enough about cars to know for certain that all was done correctly, however, the employees exuded a sense of competence that has me trusting them.

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by - Verified Customer June 25, 2017

I appreciate having dependable service done on a regular basis, and being told when a new problem needs attention.

by - Verified Customer June 23, 2017

It was just an oil change, but it was done quickly and at half the cost I was expecting.

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by - Verified Customer June 22, 2017

Good.

by - Verified Customer June 22, 2017

Love the service at A&A The Shop. It is timely, reasonably priced, and I never feel that the staff is trying to convince me of doing work I don't need. They always update me on things to keep an eye on and are honest with their assessments. Overall, always a pleasant experience.

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by - Verified Customer June 20, 2017

I've gone to The Shop for many years and am very satisfied with their work.

by - Verified Customer June 20, 2017

We will continue to use this shop for our repairs.

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by - Verified Customer June 18, 2017

great job.

by - Verified Customer June 18, 2017

Completely satisfied with the services rendered.

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by - Verified Customer June 16, 2017

I took my car in early @ 10 am appointment was around 12. I didnt get my car back till around 4:15 for a oil change and tire rotation. They told me walk-ins came in and took all their time. So I don't know if scheduling is a good thing or not if walk ins get priority.

by - Verified Customer June 16, 2017

The technician was very helpful in his recommendations. They care about saving you money too.

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by - Verified Customer June 12, 2017

I have taken cars to the shop for years and have always been very satisfied with their work.

by - Verified Customer June 08, 2017

Have continued to get good service. Dexter is awesome. I worked with Logan this time and he seemed knowledgeable and organized like Dexter is. We have been coming here since 2009. One of the reasons we bought another Subaru for our second car was because I didn't want to have to go to some other shop. I hope the whole staff and the owner realize what a great business they have going. Many thanks and we will continue to get all our work done with you unless we are forced by recall to go to the worst Subaru shop down the street :)

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by - Verified Customer June 08, 2017

I went in for an oil change and also received results of the multi-point inspection. Everything was to my satisfaction.

by - Verified Customer June 07, 2017

Professional employees giving professional service.

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by - Verified Customer June 05, 2017

You guys are awesome. I came back because my 'Check Engine' light was on .. you ran it through the diagnosis quickly and did not charge me .. this is why I keep coming back to AA! Would not go anywhere else. Thank you!

by - Verified Customer June 04, 2017

Good.

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by - Verified Customer June 02, 2017

I have been coming to A&A, The Shop for almost 20 years. I am thankful I found them. I trust them to do things right. I have never been disappointed.

by - Verified Customer June 02, 2017

Fast service, as always.

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by - Verified Customer June 01, 2017

I always get superior customer service at A&A!!

by - Verified Customer May 31, 2017

Always a good job. Dexter is excellent.

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by - Verified Customer May 30, 2017

Have been coming here for 15 years and continue to get amazingly great service and care!

by - Verified Customer May 30, 2017

I'm happy with the service I receive.

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by - Verified Customer May 26, 2017

Great service.

by - Verified Customer May 25, 2017

We always get great service at the shop and it's always done when they say. We have also ALWAYS been able to get in when we need to.

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by - Verified Customer May 25, 2017

Have used A&A for years and will continue to do so.

by - Verified Customer May 24, 2017

Brakes were done in a short time, other than cost I was very happy with the experience.

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by - Verified Customer May 23, 2017

Though the car wasn't fixed right the first time, it was between two options and we tried the cheaper option first, so I can't say it should have gone differently if there wasn't a way to know. I think all was fair and everyone has been great about talking things through and considering options, for this and other repairs over a number of years. Thank you!

by - Verified Customer May 21, 2017

Was called immediately when A&A found other issues. Car finished on time and within budget.

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by - Verified Customer May 21, 2017

I was satisfied with the work done.

by - Verified Customer May 19, 2017

I always am treated well at A&A and work is done to my satisfaction.

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by - Verified Customer May 19, 2017

Where was Dexter? haha....cheers!

by - Verified Customer May 19, 2017

Always a good experience.

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by - Verified Customer May 19, 2017

Logan was very helpful and took the time to explain the necessary repairs and offer advice on purchasing another vehicle. I appreciate his assistance and friendly service.

by - Verified Customer May 17, 2017

You have taken very good care of our Subarus for about nine years now. Thank you all at the Shop and do keep up the great service!

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by - Verified Customer May 17, 2017

I felt very informed and my car taken care of in a timely fashion.

by - Verified Customer May 17, 2017

Good.

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by - Verified Customer May 16, 2017

My tires were not in good shape (which I knew) and instead of fixing old tires, they had some barely used tires they put on for very little money. The only issue is that by the time I received a call that the car was ready, they no longer had a pick up service person available. Since I work close to the shop I was able to walk there in time to pick it up before closing. Overall I thought the new-used tires at a great price and oil change were great.

by - Verified Customer May 14, 2017

Never let Dexter go. His humor, patience and ability to explain things very simply is an asset to your company!

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by - Verified Customer May 12, 2017

Great shop.

by - Verified Customer May 11, 2017

Good customer service & put my (broken) rear windshield wiper in place w/o asking Thanks!!

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by - Verified Customer May 11, 2017

Sometimes i cannot understand the terms the technicians speak about when referring to my car.

by - Verified Customer May 11, 2017

I have only had oil changes done so far but everything went well. I waited for my car and it did not take long. Everyone was polite and friendly.

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by - Verified Customer May 10, 2017

Always friendly and great customer service. They don't try and rip you off. They explain things and no pressure!

by - Verified Customer May 09, 2017

I appreciate the warmth and courtesy of all the staff.

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by - Verified Customer May 09, 2017

Alex Logan did a super job in explaining the codes causing my 'check engine light' and even called Subaru to plead for coverage of repair under warranty (no dice). All work seems to have been done correctly and the engine light has remained reset, knock on wood, so far. I will maintain my loyalty to A & A The Shop, my service provider since 2005.

by - Verified Customer May 08, 2017

I keep returning.

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by - Verified Customer May 08, 2017

Awesome!

by - Verified Customer May 07, 2017

I have been going there for about 3 years and I have always happy with the service. I will continue to go there for service.

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by - Verified Customer May 07, 2017

Great!

by - Verified Customer May 07, 2017

Thank you for your prompt and courteous service.

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by - Verified Customer May 05, 2017

Professional-Competent-Thanks!

by - Verified Customer May 05, 2017

Always a thorough explanation and prioritization of issues. My husband's Subaru was serviced with A&A since 2004 and when I bought a used Subaru I knew right where I would go. Thanks A&A!

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by - Verified Customer May 04, 2017

The service at A&A is excellent. They always take the time to explain anything I don't understand.

by - Verified Customer May 04, 2017

I waited for my car at the shop and was told that it would be an hour. I ended up waiting for over two hours for an oil change and tire changeover. It felt unnecessarily long since I was in person waiting.

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by - Verified Customer May 04, 2017

Staff was very helpful.

by - Verified Customer May 03, 2017

Everyone was extremely helpful, kind, and considerate! We managed to shuffle all vehicles successfully and finished ahead of schedule!
Thank you!

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by - Verified Customer May 03, 2017

Love the staff and work done at A & A. Always feels as if they listen to me. Dexter is great.

by - Verified Customer May 03, 2017

Friendly staff, work performed as discussed. Notified me of brake work needed soon, but no pressure. I've been bringing my Subaru here for several years, consistently the best experience I've ever had with a service shop; it's the ONLY place I would recommend.

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by - Verified Customer May 03, 2017

I have trusted the mechanics at A&A The Shop for about 20 years. They are one of the reasons I choose to drive a Subaru! I have always been grateful for their service. Thanks Kurt for building such a great business.

by - Verified Customer May 02, 2017

I always get quality service here. Don't have to wait as long either. Very good at letting you know what needs to be done with car later.

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by - Verified Customer May 01, 2017

I was so pleased I returned within 15 minutes with 2 dozen donuts for the shop!!!

by - Verified Customer May 01, 2017

The outstanding service provided by A&A The Shop influences my purchase of Subarus. I depend on A&A's consistent reliable and affordable service to keep my vehicle on the road and my family safe. Thank you A&A.

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by - Verified Customer May 01, 2017

I really like the shop and employees. I also appreciate the 'shuttle' to work. Job well done.

by - Verified Customer April 30, 2017

They're always prompt, fair and honest. Told me it was time to trade in my old Subie when it was starting to need expensive repairs. They always explain everything well, and I never feel like they're talking down to me (I'm an older female). I've recommended them many times, and they're the main reason I bought another Subaru from the dealership across the street.

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by - Verified Customer April 30, 2017

One of the reasons I keep buying Subaru is because I have such great mechanics at A&A!

by - Verified Customer April 30, 2017

very trust worthy!

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by - Verified Customer April 28, 2017

I like that I don't get the feeling that they are screwing me over like it felt at the dealer's.

by - Verified Customer April 28, 2017

Staff is always knowledgeable and courteous at AA The Shop! Wouldn't go anywhere else for Subaru repair!

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by - Verified Customer April 28, 2017

My car was repaired while I was on a trip where a friend asked me when I got off the phone with A&A did I 'trust my mechanic' to which I replied 'with my life'.

by - Verified Customer April 27, 2017

Friendly, helpful staff made the experience pleasant.

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by - Verified Customer April 27, 2017

Logan did an awesome job handling the situation with my car. So far the suggested repair seems to be what was wrong with my car for the last 2 years. Thank you!

by - Verified Customer April 25, 2017

30k service was expensive, I should have done what I could myself. Can't blame the shop for that- they do a good job.

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by - Verified Customer April 25, 2017

Great service at a reasonable price!

by - Verified Customer April 25, 2017

Oil and filter change done as expected.

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by - Verified Customer April 25, 2017

You guys rock!!!

by - Verified Customer April 25, 2017

top notch as always..wouldn't take my Subaru anywhere else.

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by - Verified Customer April 24, 2017

Poor estimate. A $2700 estimate hit $3600 when they had my engine apart. Less than thrilled.

by - Verified Customer April 24, 2017

Quality shop. Good advice. Work done properly and quickly.

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by - Verified Customer April 23, 2017

I had a service that had been noted on previous visit but not necessary at that time. I appreciate accurate records and not having expensive work done unless necessary at the time.

by - Verified Customer April 23, 2017

The guys (and gals) at the shop are respectful and detailed in their diagnosis and over all work. I own a 14 year old car and it runs like it's new! The shop is always taking care of me by finding solutions to fix old rusty problems, to make affordable solutions.

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by - Verified Customer April 23, 2017

All around excellent service by a trusted shop.

by - Verified Customer April 23, 2017

Much better than Continental Subaru, just across the street. honest, complete repairs - even fixing shoddy work done by Continental

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by - Verified Customer April 23, 2017

I am a 72 year old female. I have taken my car to A&A The Shop for 11 years and have always been completely satisfied the work done and how I was treated.

by - Verified Customer April 21, 2017

Change from winter to summer tires and oil change. Alerted me to the need to replace rear brakes when next oil change is due.

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by - Verified Customer April 21, 2017

Excellent experience.

by - Verified Customer April 21, 2017

Made appt over the phone for tire change out. Had budgeted enough time prior to May 01 deadline knowing there would be a wait. Appointment as scheduled, in and out no problems. Indicated at checkout my rear brakes getting worn. Appreciate heads up and will have those rechecked when get next oil change.

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by - Verified Customer April 20, 2017

Treated with respect and kindness, and all was explained as to what is done. A great place to have work done on the car!!!!

by - Verified Customer April 19, 2017

Good service, well explained about further maintenance.

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by - Verified Customer April 19, 2017

always good work and customer service. would recommend to any Subaru owner.

by - Verified Customer April 19, 2017

Good job. I have a followup question on my Clutch! Thanks.

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by - Verified Customer April 19, 2017

Great people. Always treated well. Been going here for years.

by - Verified Customer April 19, 2017

Wouldn't go anywhere else. Thank You!

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by - Verified Customer April 18, 2017

Great staff and great service at A&A The Shop! I've used them exclusively for all my Subaru service since the 1980s. Highly recommended!!

by - Verified Customer April 18, 2017

Regular tire swap and oil change. I have it done every spring and fall on two cars. I like the discounts for regular customers.

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by - Verified Customer April 18, 2017

Friendly, honest shop. I wouldn't think of going anywhere else.

by - Verified Customer April 17, 2017

Everything was as expected, with no problems.

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by - Verified Customer April 17, 2017

Thanks for keeping me on the road!

by - Verified Customer April 17, 2017

Kurt and the friendly highly competent people at AA are a main reason we own Subarus!

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by - Verified Customer April 17, 2017

Great as always.

by - Verified Customer April 14, 2017

I value the small-town personalized feeling.

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by - Verified Customer April 14, 2017

Always enjoy a cup of coffee, while I'm waiting.

by - Verified Customer April 14, 2017

You guys are great. I feel like you know your shit, tell me the truth, and respect me. I totally trust you guys, and one of the reasons I'm glad I have a Subaru is that I have a great place to get my car fixed up!

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by - Verified Customer April 13, 2017

I am very pleased with the mechanical service and also the friendliness and competence of the front office staff.

by - Verified Customer April 13, 2017

Techs let me know I needed some additional work done on my vehicle, but i did not have the time or the money to have taken care of at the time, but i will schedule to have done in the next few weeks if I can afford it.

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by - Verified Customer April 13, 2017

As always, the work was done on time and well.

by - Verified Customer April 12, 2017

The A&A Shop is great at calling if they find additional repairs that need to be made and explaining the importance of repairs. Everything is done in a timely matter and they are very friendly and professional at the same time!

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by - Verified Customer April 12, 2017

Have used this shop for several years. Totally trust their opinion. Much easier to work with than the Subaru dealer, and cheaper too!

by - Verified Customer April 12, 2017

As usual, I was very satisfied with the whole experience. Thank you.

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by - Verified Customer April 12, 2017

Dexter deserves a paid vacation!! he rocks.

by - Verified Customer April 12, 2017

Very happy with service.

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by - Verified Customer April 12, 2017

All work was done promptly and professionally. I was very pleased with the service and would certainly recommend A&A to anyone looking for an honest repair facility.

by - Verified Customer April 11, 2017

One of the big reasons I bought a Subaru was to be able to have a shop that i trusted work on it. A&A The Shop has been outstanding in every way!

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by - Verified Customer April 11, 2017

Appreciated that they went ahead and applied the coupon even though I didn't have it with me.

by - Verified Customer April 11, 2017

Car was ready quickly & everything seems great. No problems.

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by - Verified Customer April 10, 2017

My car now runs better than ever. The location of A&A The Shop makes it very convenient for me.

by - Verified Customer April 10, 2017

Excellent as always!

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by - Verified Customer April 10, 2017

Oil change. Assume it was done well. Can't compare price. Only go to this shop. Good people here.

by - Verified Customer April 10, 2017

Fantastic first experience. I will be back.

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by - Verified Customer April 10, 2017

Always does good work at reasonable price. Much prefer over dealer!

by - Verified Customer April 10, 2017

I mentioned to the service writer that my car used 5w-20 synthetic oil. He did not make a note of this. The technician used 0w-20 oil. I saw the incorrect oil had been used when I paid the bill. The service writer then sent the car back to the shop so the correct oil could be used. If he had simply made a note on the repair order when I asked him to, this delay (and the extra cost of expensive oil to the shop) could easily have been avoided. I received NO apology for the screw-up and delay.

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by - Verified Customer April 10, 2017

Friendly, efficient service.

by - Verified Customer April 09, 2017

There was trouble ordering a part, so they did all the work that could be done, and I'm waiting for the filler neck. changing tires and lubrication handled correctly and immediately, and the car is driving very nicely.

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by - Verified Customer April 09, 2017

Dexter is one customer service oriented guy. This time my problem was minor (a rock lodged in the brake backing plate) and I had a free oil change pending. They changed the oil, checked out my car, charged my half of what I was quoted and got my on the road in short order.I'm a courier and need my car for work. They have always been sensitive to my needs and do all they can to get it repaired in a timely manner. As always, a pleasant experience.

by - Verified Customer April 07, 2017

I have been taking my older Subaru to this shop based on the fact that they take excellent care on the work they do. The owners and employees of the shop are honest people, show good customer service, and they have been consist in this way all the time I have known them. Thank you.

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by - Verified Customer April 07, 2017

The tire change, oil change, and wiper change were all done in a timely manner, along with an inspection of the car. Thank you!

by - Verified Customer April 07, 2017

Great, as always!

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by - Verified Customer April 06, 2017

great work for a good price and A&A stand by their repairs.

by - Verified Customer April 06, 2017

Great work as always.

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by - Verified Customer April 06, 2017

Always kind and professional. A solid choice that I recommend to all my friends with Subaru's.

by - Verified Customer April 05, 2017

Alex and Dexter are very professional. They treat you with kindness along with the other staff.

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by - Verified Customer April 04, 2017

Always a fine experience.

by - Verified Customer April 04, 2017

battery replacement a bit high - battery price $30-40 higher than other stores and most place include installation. A&A charged. also charge for core replacement, but I turned in old battery.

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by - Verified Customer April 04, 2017

Good work.

by - Verified Customer April 03, 2017

Pleased.

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by - Verified Customer April 02, 2017

Always a pleasure to do business with A&A. They are friendly and fair and get the job done right. Thank you!

by - Verified Customer March 31, 2017

Can't by another car brand because I like using this Subaru shop so much.

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by - Verified Customer March 30, 2017

I'm so glad I own a Subaru so I can use A & A The Shop for all of my car maintenance/repairs. I've always been happy with them and find them very trustworthy.

by - Verified Customer March 29, 2017

Courteous..this survey is really unnecessary as I used the March coupon for reduction on price for new wipers. All went well and in a timely manner.

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by - Verified Customer March 29, 2017

Timely service and consistently good work. I wouldn't take my Subaru anywhere else.

by - Verified Customer March 28, 2017

Excellent work decent price. Dexter walked me through the repairs needed and explained what needed to be done and why and also gave me some priority items as I was on a budget.

Excellent service and honesty.

Got previous repair work done elsewhere and wish I had cone to A&A the shop sooner. 100!

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by - Verified Customer March 27, 2017

Fuel mass air flow center.

by - Verified Customer March 27, 2017

good. short staffed due to illness, so oil change took 1.5 hrs instead of less than an hr.

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by - Verified Customer March 26, 2017

Dexter took care of my car problem. Trust him fully along with the mechanics.

by - Verified Customer March 24, 2017

Easy breezy, in and out.

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by - Verified Customer March 23, 2017

Thank you guys at the shop..

by - Verified Customer March 22, 2017

I should have asked or been told what the cost would have been to check other things that could have been the problem the first time. The part was only $35. I would have said to go ahead and replace it to so I would not have had labor costs a second time or the trouble of being broken down again in only a few days. They are good guys and next time I will get all the information up front.

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by - Verified Customer March 22, 2017

Just had an oil change that was done sooner than expected.

by - Verified Customer March 21, 2017

excellent service, as always!

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by - Verified Customer March 21, 2017

Always be satisfied with the work, cost and customer service.

by - Verified Customer March 21, 2017

Always courteous, dog-friendly :-), reliable, trustworthy

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by - Verified Customer March 21, 2017

Trustworthy and Reliable - Personal and Genuine.

by - Verified Customer March 21, 2017

Great experience !

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by - Verified Customer March 20, 2017

As a retired aircraft mechanic and occasional repeat customer, A & A The Shop is my 'go to' Subaru shop for all maintenance outside my shops capabilities. Great people and well trained experienced tech's.

by - Verified Customer March 17, 2017

Feel comfortable coming to your location. Am treated with respect and courtesy. Questions are answered honestly.

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by - Verified Customer March 17, 2017

I trust the guys here to do the job right the first time.

by - Verified Customer March 16, 2017

I think the most recent visit was for an oil & filter change, but I go to A&A for all maintenance on my Outback.

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by - Verified Customer March 16, 2017

Thank you for not fixing something that didn't need to be fixed, but fixing what needed done.

by - Verified Customer March 14, 2017

The mechanic completed the work in less time than expected, though not rushed, and explained everything clearly. All staff were very professional and courteous. I have been taking my car there for many years because of their proven professional work.

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by - Verified Customer March 14, 2017

Thank you.

by - Verified Customer March 14, 2017

Dexter & Staff were most helpful in assessing and completing this pre-buy inspection and saved me from a potential disaster.

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by - Verified Customer March 14, 2017

Excellent experience with one exception. I asked to check tire pressure because a panel light for tire pressure had been flashing. I imagined they would just slap a pressure gauge on each tire at nominal cost. When I got bill, I was charged $52 for a computer diagnostic test. A complete surprise. I just paid and left.

by - Verified Customer March 13, 2017

Great customer service!

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by - Verified Customer March 13, 2017

I only had a headlight changed but it was much faster and less expensive than another shop I had been to.

by - Verified Customer March 12, 2017

Always knowledgeable and trustworthy.

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by - Verified Customer March 12, 2017

Am very pleased with the Subaru shop. Thank you.

by - Verified Customer March 12, 2017

Whoever did the repair on my hatchback left the back light on ... I didn't realize this and since I was parking it for several days while out of town, I came back to a dead battery. While it was my responsibility to check this, it would have been nice if they had left the light in the same position as I had left it!

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by - Verified Customer March 12, 2017

Excellent work.

by - Verified Customer March 12, 2017

Always a good experience!

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by - Verified Customer March 10, 2017

The people at A&A are always friendly, they take the time to explain the service to be performed on my vehicle, and are generally helpful.

by - Verified Customer March 10, 2017

Dexter was professional, friendly and great to work with as always. Thank you!

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by - Verified Customer March 09, 2017

I was able to get a same day appointment, and the service was done quickly.

by - Verified Customer March 09, 2017

Better than at Subaru dealer!

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by - Verified Customer March 08, 2017

Great service As always.

by - Verified Customer March 07, 2017

My only complaint is that I was told some of my lights were too difficult to change but to me this is just bad engineering on Subaru's part. I'm always satisfied with the work performed at A&A. Thank you

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by - Verified Customer March 07, 2017

I've always taken my Subarus to A&A while I lived in Anchorage, and I've never been let down. It feels like a family business with respect for their customers and community.

by - Verified Customer March 07, 2017

Fast service, good coffee in waiting area!

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by - Verified Customer March 07, 2017

Always great service. This is the only place I take my car. They always go out of their way to make sure to explain everything they did and to give me a heads up on any upcoming maintenance. The staff is always polite and pleasant to deal with.

by - Verified Customer March 06, 2017

Top of the line employees and service. As a widow I am so grateful that I get expert service to keep my 1999 vehicle in good running orders.

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by - Verified Customer March 06, 2017

I continue to use A&A the shop for all my Subaru work as I trust they are not going to take advantage of me and that they stand behind their work

by - Verified Customer March 05, 2017

This is my go-to shop.

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by - Verified Customer March 05, 2017

Been going to them for over 20 years.... there is no one better

by - Verified Customer March 03, 2017

Professional and competent.

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by - Verified Customer March 03, 2017

I have used your services for 15 or so years with no complaints. Far and away the best shop in town. Once I took a Sub. into Continental for an estimate. They said $1500 and three days. You did it in 5 minutes for free. I'm sold on A&A!

by - Verified Customer March 03, 2017

Dexter is great.

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by - Verified Customer March 02, 2017

Simple oil change. Quick and easy. Love a&a

by - Verified Customer March 02, 2017

Great upfront service! Dexter is great to work with.
Fred Arnold is the best mechanic......ever!

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by - Verified Customer March 02, 2017

i am giving this review based upon my many years as a customer: I love you!

by - Verified Customer March 01, 2017

This shop is the only place I take my subaru for any work to be done. The prices are fair and the mechanics really know their stuff. I trust them.

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by - Verified Customer March 01, 2017

service was pleasant and moderately timely. A new teller was being trained and I wish he had been told to ask about any issues I may have experienced with my vehicle prior to taking my keys for service.

by - Verified Customer February 28, 2017

Great experience, as always!

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by - Verified Customer February 28, 2017

Car wouldn't start in the setting of ANOTHER below zero day. Had to be towed to AA--wouldn't be jumped. AA got it started and explained the issues. Explained similar car owner issues in this weather to my satisfaction. Grateful the did not pursue extra tests/ costs. Car has been running and starting just fine ever since.! You guys are the best!!

by - Verified Customer February 28, 2017

Great shop with friendly personnel, very reasonable prices and coupon discounts too, and great service! Dexter is a great guy! :-)

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by - Verified Customer March 03, 2014

I had a problem with my car and took it in. They had it done in an hour. I go there often and they always do a very good job.

by - Verified Customer February 28, 2014

Provided good service, affordable prices, quality service, timely, and they don't make you wait to get your car back. They're friendly.

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by - Verified Customer February 25, 2014

I trust them. They always give me the information that I need. They tell me what is going to be done. They do good work and are honest about the work. They are certified mechanics. I know they know what they are doing because they are trained. They send out good coupons.

by - Verified Customer February 25, 2014

They're honest, reliable, prompt, and timely. I trust them.

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by February 13, 2014

I think that their prices and customer service is not fantastic. They are the only one in town for Subaru repair.

by February 11, 2014

They have been extremely helpful and make me comfortable, explain my car, make me feel confident with the best service.

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by February 09, 2014

They have always been reliable. They have done a good job.

by - Verified Customer February 06, 2014

They got me in quickly. They do a good job. Their location is convenient.

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by February 04, 2014

They know the vehicles. They are very helpful. If they can do it for less that what they quoted they will do it.

by - Verified Customer February 02, 2014

We have been with them for years and their service is good. They're reasonable, the prices.

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by - Verified Customer January 30, 2014

They are reliable and honest.

by - Verified Customer January 24, 2014

They are dependable, honest, and stand behind their work. They know what they are doing. I have used them for years.

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by January 23, 2014

They were unorganized and I feel that I did not get good service.

by - Verified Customer January 22, 2014

I think they do good customer service, they listen, their work is guaranteed, and the work is good. They're prompt and work in a timely manner. Good quality work. Workmanship is guaranteed and no problem answering problems. It is important to them their customers are satisfied.

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by January 21, 2014

Prompt and excellent service. Good explanation of what they did. Reasonable prices.

by - Verified Customer January 19, 2014

The service was timely. The staff was professional throughout.

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by - Verified Customer January 14, 2014

They have good customer service. They did a good job.

by - Verified Customer January 10, 2014

We have been going to A&A for twelve years now. They have always given great service and good prices.

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by - Verified Customer January 10, 2014

They know Subaru's and are friendly, accommodating, and give advice so you don't have to bring your car in. Good customer service and they fix your car.

by - Verified Customer January 08, 2014

We were satisfied and we were happy with our service.

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by - Verified Customer January 05, 2014

They do great work. They have a very good guarantee on parts and service.

10 verified customers did not leave comments but provided these ratings:
by Troy, Beverly, Nori, Larryand 2 other verified reviewers
by Roband 1 other verified reviewer
by Tomand 1 other verified reviewer

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Kurt Adler has been providing the Anchorage community with expert Subaru repair since 1993. This RepairPal Certified shop is a true dealership alternative for your vehicle. They have the training, the tools, and the experience on these vehicles that is likely to exceed your expectations. This team of professionals are very experienced and have been working together for an average of over 10 years. The work they do is backed by a 24-month / 24,000-mile warranty and they are capable of a wide range of mechanical repairs including head gasket replacement, clutch replacement, major and minor mechanical repairs, and advanced computer programming and diagnosis. They are also fully equipped for your tire, suspension, and alignment needs. For your convenience they provide local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • iATN

MESSAGE FROM THE SHOP

A&A, The Shop opened its doors for business in 1993 as Alaska’s premier Independent Subaru service and repair automotive shop. Since its inception, A&A, The Shop has been devoted to superior customer service, automotive repair & maintenance excellence, and the Number One alternative to over-priced and non-customer oriented dealership services. Then, now, and for the future, A&A, The Shop is dedicated to providing the very best in all forms of service… for you and your vehicle.

Our highly trained technicians maintain and renew ASE Certification through ongoing testing and training courses to ensure the highest level of expertise in all facets of care and service. The degree to which we train and educate our seasoned technicians guarantees that your every concern will be thoroughly address and attended to, and every visit to A&A, The Shop will be a rewarding and satisfying experience.

You are our first priority. The safety, performance, and reliability of your Subaru go hand-in-hand with making sure you feel informed and cared for. That’s why A&A, The Shop guarantee stellar service with outstanding results and we stand behind every repair with a 36-month/36,000-mile warranty.

High-quality Subaru parts, ASE Certified technicians specializing in Subaru vehicles, cutting-edge diagnostic and repair equipment, and a commitment to our customers are just a few of the reasons why A&A, The Shop is recognized as Alaska’s premier Independent Subaru Repair and Service resource.

MAKES WE SERVE

  • Subaru

Map
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