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William Michael Automotive

1800 Richard Ave, Santa Clara, CA 95050 Map & directions

Call Now: (408) 430-5999

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About William Michael Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability
100
Tools & Equipment
93
Customer Service
93
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

William Michael Automotive has been serving the community of Santa Clara and the surrounding area since 1990. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “friendly”, “honest”, “reliable”, “professional”, and “knowledgeable”. This location features a team of automotive professionals with an excellent mix of experience, ongoing training, and ASE Certifications. This knowledge is combined with the necessary tools and equipment to enable them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Here at William Michael Automotive we are passionate about automotive maintenance, diagnostics and repairs, serving the Santa Clara area. We specialize in 1990 and newer Asian/Domestic cars and trucks.
William Michael Automotive is breaking the mold of public perception of the automotive repair industry.

Our proactive instead of reactive business philosophy keeps our customers vehicles reliable and reduces the chance of unexpected break downs.William Michael Automotive believes that when working on our customer's vehicles, we should be proactive instead of reactive.

We believe it is our responsibility to educate and inform the customer of their vehicle's needs. Our goal is to make sure your vehicle is properly maintained and make you aware of potential problems before they cause further damage and a larger repair bill, or worse stranded on the side of the road.

William Michael Automotive has been servicing the Santa Clara community since 1986. We have been at our current location s

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Honda Hummer
Hyundai Infiniti Jeep
Kia Lexus Lincoln
Mazda Mercury Mini
Mitsubishi Nissan Oldsmobile
Pontiac Ram Saturn
Scion Subaru Toyota
Volkswagen

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Coffee Early Bird Dropoff Rental Car Service Guarantee
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews

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William Michael Automotive
Verified Customer
June 08, 2015

I have always been satisfied, no gimmicks, do what I wanted them to, recommended my friends to go there to.

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William Michael Automotive
Verified Customer
June 04, 2015

They're knowledgeable.

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William Michael Automotive
Verified Customer
June 04, 2015

They're responsive, open and communicative. They give me the options and don't talk down to me. They are as honest as they can be with me. I really like that. They're trying to make it easy on me. They pick me up from work and drop me from work. They're friendly and courteous.

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William Michael Automotive
Verified Customer
June 01, 2015

They were on time, thorough, and explained everything to me. Their customer service is really good because they offered me to drive me to my work at the car rental place. I feel like they are really honest there.

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William Michael Automotive
Verified Customer
May 30, 2015

They provided the service I requested. They did a good job.

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William Michael Automotive
Verified Customer
May 28, 2015

Good people. I like Frank, he does the job honestly. Good experience, good customer service. Best customer service.

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William Michael Automotive
Verified Customer
May 25, 2015

They've been doing our motor vehicles for years now. We've known Frank since he was a little guy. We get what he does and are very pleased with it.

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William Michael Automotive
Verified Customer
May 19, 2015

They did an excellent job in a timely manner.

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William Michael Automotive
Verified Customer
May 18, 2015

After I took it in for service, there was an issue with my car. I went by and they fixed it for me and it didn't cost me a second time. It was a tune up issue. I like the ease of scheduling service. They always called and kept me updated with the service going on during the day.

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William Michael Automotive
Verified Customer
May 18, 2015

I was satisfied with their service. The price for the service is reasonable.

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William Michael Automotive
Verified Customer
May 17, 2015

The people there were very nice, good coffee, fast service. Good lobby, nice employees, fast service, good recommendations. I definitely would recommend it to a friend, I have already actually.

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William Michael Automotive
Verified Customer
May 10, 2015

They know what their doing, very patient, they explain everything to you. If you need a ride, they will take you where you need to go.

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William Michael Automotive
Verified Customer
May 08, 2015

They're very friendly and very good quality service. I've never had a problem with my car there since I brought it in. They have always been honest every time I have taken it in. They would tell me if I could hold off on something or if I needed to get it fixed. I've always appreciated their honesty.

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William Michael Automotive
Verified Customer
May 05, 2015

They have great integrity, quick at trouble shooting. They are professional, knowledgeable, honest. That is why I keep going to them.

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William Michael Automotive
Verified Customer
May 04, 2015

Good service, they fixed it correctly, and they were quick. They do it well and fast, and it is appropriately priced.

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William Michael Automotive
Verified Customer
May 03, 2015

They have great service for the pricing. They were helpful with the little things. Saving me money by finding a used part at the junkyard.

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William Michael Automotive
Verified Customer
May 01, 2015

They have provided excellent service on two vehicles.

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William Michael Automotive
Verified Customer
April 30, 2015

The mechanics are really good, with knowledge of my particular engine.

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William Michael Automotive
Verified Customer
April 26, 2015

Their service is superior than anyone else I have taken it to.The technicians are highly skilled and highly trained. I am a maintenance manager and I know.

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William Michael Automotive
Verified Customer
April 25, 2015

They have always done a real good job for me. They do everything they can to service right away when it needs it and they do a good job. Good customer service. They do a good job on the cars.

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William Michael Automotive
Verified Customer
April 23, 2015

I was satisfied. They did what they were supposed to do and what I wanted them to do.

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William Michael Automotive
Verified Customer
April 13, 2015

Superior service and they back up their warranties. I had a problem with them and they backed it up. They have great service. It was great.

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William Michael Automotive
Verified Customer
April 01, 2015

We were satisfied with the work. The guy called us to tell us what was wrong, told us the price, and it was ready when they told us it would be ready. Even to get an oil change I know I could take it to them. Very reliable.

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William Michael Automotive
Verified Customer
March 29, 2015

They did an excellent job. They overhauled the truck.

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William Michael Automotive
Verified Customer
March 22, 2015

They are very nice and they satisfy. I was ready on time.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(408) 430-5999

Auto Repair Experience

  1. Frank Walsh, Owner
  2. Established 1990
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 48 Years of Car Repair Experience