Why does toyota have 2 levels of service? on 2006 Toyota Highlander

When I go in for routine service, I'm offered a lot of add ons that I don't want. I finally got a maintaince schedule from the dealer that offers factory required items. /and another level with excess add ons like washing battery terminals,etc.

by in Avon, MA on March 16, 2010
1 answer
ANSWER by , March 16, 2010
Some people want the extra service all you have to say is no thank you