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2006 Toyota Highlander Question: Why does toyota have 2 levels of service?

 

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Visitor, 3.3L V6, Avon, MA, March 16, 2010, 12:34

When I go in for routine service, I'm offered a lot of add ons that I don't want. I finally got a maintaince schedule from the dealer that offers factory required items. /and another level with excess add ons like washing battery terminals,etc.

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