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Ford knows about this problem that started with the 2007 vehicles. (Edge, Mariner, Escape, Escape Hybrid, among others). See their problem report TSB 09-21-6. The real problem is that it is not a recall and it is a major nuisance and health hazard. If you turn your fans on all the way you are covered by a cloud of white dust. The repair is extremely labor intensive, to be done by an expert, and costly! I'm waitin for a class action lawsuit. (If you still have your warranty it is covered, I believe.)
This happened since we purchased it.
We have the same problem as well as no heat. I quit buying Fords' years ago. But my wife had to have an Edge. Took the car back to the dealer and guess what? Same old Ford plenty of excuses but not fixes.
White stuff blows out the vents, when you turn on ac. took it back to dealer and they reported they found nothing wrong. So it's going back in and im going to tell them to take it outside and turn ac on high and watch the vents.
Same problem with white stuff out of the vents.
Discovered white powder like residue when using the vehicles fan, cannot clarify the origin, dealer stated possibly a dry rotted label inside of part of the vent system? Was told it will probably rectify itself. But continues through my 128,000 + mileage?
Terrible smell coming from vents with ac or heat, not all the time. White sparkling powder comes out and covers the dash. Smells horrible and yet mechanic can find nothing wrong. Checked among other things, if the ac was not draining and put in a new air filter, but problem still continues. Won't buy another Ford. If they won't admit their problem, then I won't buy another car from them.
White debris particulates pours out of vents upon start up of car--vent or AC. What is it, anyone know? (I hold my breath) Don't see it continuing after initial start.