My car was having trouble shifting itself. Sometimes it will get stuck in a gear the shop did the standard performance check. The owner said they have to inspect further to figure out what's wrong eith my car. They said they have to take out the transmission to find what part needed to be replaced. Also told "it's not my whole transmission, it's just a part" well after 7 days of having my car at this shop he calls on day 6 and says that it's going to be $5100.00. I was so confused and shocked. Then I said I would like to just look around. I'll be by soon to get my car. They told me I can't and I said what do you mean I can't? And he said you can come by to pick up your car after you pay your total? He said the total was $1100.00.... MY JAW DROPPED. I said for what? All you did was inspect my car to attempt to figure out what's wrong which he never even gave me any answers code or part names. So my husband and I went there And tried talking to him. He said we have to pay 1100.00 and he'll give us the keys and take it off the lift. I asked what do I owe you 1100 for??? He said it was hard job spent 12 hours on it. Which he couldn't have because I dropped it off Friday and didn't even start looking at my car until Tuesday. The shops business hours are only from 9-6.
What's the average cost of an INTERNAL transmission inspection? on 2006 Volkswagen Jetta
by Aboard0427 in Dumfries, VA on August 25, 2012
ANSWER by pushrod on August 25, 2012
Request statement of what was done, post so we can advise. I see,by reading your question,you live in Va. so do i. You have the right to a statement showing what you are paying for. If the shop removed, inspected and reinstalled trans. you may very well owe that much.FIRST MISTAKE FOR EVERYONE WAS TO REINSTALL THE DEFECTIVE TRANSMISSION. Once problem was found were you told what options you had befor the shop put trans. back in the car? If this was done per your request then you have a bill to pay,sorry.
ANSWER by MShaw on August 25, 2012
These are always ineresting situations - on both sides of the fence. I understand the internal ispection, but usually, at that point, if a shop is even considering a removal & tear down of the trans, they offer options. We offer the removal & tear down, which may reveal a $50 part causing the problem, but you still have an extra 4-6 hrs in labor for the tear down. Option "B" is to not figure out the "exact" cause, but just confirm the problem is internal, and offer to replace the trans with either a rebuilt unit or a used one, and explain the pros and cons of each decision, thereby only having the 1-1.5 hr diagnosis & maybe 5-6 hrs for replacement (plus the cost of the trans). You are being billed based upon "flat rate hours" not "real" hours. Every job that can be done on a car is listed in a book or in a computer base as to how long it should take the average technician to do that job in hours. If the technician is experienced, they will always do it faster than the listed time allotment. However, the shop still bills, and pays the technician, the number of hours listed in that book or program. That can create "time warps" one customer told me when I explained the system. But if it takes longer in "real" time than the listed time, you are still only billed the listed time. Depending on the laws of your state, and what you signed, you may be stuck for the $1100.